---
title: 'Especialista en customer experience y adquisición at Lalamove'
canonical: 'https://feeny.ai/job/especialista-en-customer-experience-y-adquisicion-lalamove-mexico-city-ahayn2nk8t5p'
type: 'job'
last_seen: '2026-09-20'
---

# Especialista en customer experience y adquisición at Lalamove

- **Company:** Lalamove
- **Location:** Mexico City, Mexico
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-09-20
- **Apply:** https://jobs.lever.co/lalamove/b91c3400-8d9f-49f5-8630-e93f8fc707da

## Job description

¡Estamos buscando talento para nuestro equipo de Operaciones!

¿Tienes experiencia en Call Center, te apasiona resolver problemas y buscas desarrollarte en un ambiente dinámico de startup? ¡Esta oportunidad puede ser para ti!

Buscamos un/a Especialista en customer experience y adquisición con:

- Experiencia en manejo de llamadas y resolución de objeciones

- Orientación a objetivos y enfoque en resultados

- Excelente comunicación escrita y buena ortografía

- Actitud proactiva para aportar soluciones e ideas que mejoren la operación diaria

- Capacidad analítica y atención al detalle

- Manejo de Excel / Google Sheets (deseable)

- Habilidad para priorizar y gestionar múltiples tareas manteniendo la calidad

- Autonomía y adaptabilidad en ambientes de constante cambio

🌱 Si eres una persona organizada, con mentalidad de mejora continua y ganas de crecer en un entorno ágil, ¡queremos conocerte!

¿Listo para mover las cosas que importan? ¡Postula hoy y crece con nosotros!

## About Lalamove

## Company Overview
- **One-liner**: Lalamove is an on-demand delivery technology platform that connects individuals, small businesses, and corporations with a diverse fleet of professional drivers for fast and reliable same-day deliveries across 17 markets.
- **Entity Type**: Private (Unicorn, Series F funded)
- **Headquarters**: Hong Kong
- **Founded**: 2013
- **Founders**: Chow Shing-Yuk (founder), John H.K. Tang (co-founder)

## Core Business
- **Primary industries**: On-demand logistics / last-mile delivery, software development (delivery technology)
- **Target customers**: Individuals (B2C), small-and-medium businesses (SMB), and large enterprises (B2B)
- **Mission**: To empower local communities by making deliveries fast, simple, and affordable

## Products & Services
- **On-Demand Delivery Platform (App & Web)**: Mobile-first service that enables users to book deliveries from a fleet of vehicles (motorcycles, sedans, vans, trucks up to 12,000 kg) with real-time GPS tracking and transparent, upfront pricing.
- **Business Solutions**: Tailored logistics support for MSMEs and large enterprises, including dedicated account management, pooling options, and API integrations.
- **Lalamove Driver App**: Connects driver-partners with delivery and transport requests, providing flexible earning opportunities.

## Market Standing
- **Valuation**: Unicorn; total funding raised is approximately $2.476B, with the most recent Series F round (January 2021) led by Hillhouse Investment and HSG at $1.5B (conflicting reports of $1.0B–$1.5B may exist).
- **Key Metric**: Annual Revenue of ~$1.04B (2025 estimate); total funding ~$2.48B ([LinkedIn financials](https://linkedin.com/company/lalamove)).
- **Notable Investors/Partners**: Hillhouse Investment, HSG, Shunwei Capital, MindWorks Capital, Crystal Stream Capital, and others across 8 funding rounds.
- **Growth Signals**: 1,562 employees (+33.8% YoY), presence in 400 cities across 17 markets (Asia, Latin America, EMEA), strong headcount growth driven by expansion into new geographies like Bangladesh, UAE, Saudi Arabia.

## Competitive Advantages
- **Scale & Network Effects**: Operating in 17 markets with a large base of driver-partners and users creates a strong moat in local last-mile delivery.
- **Technology Platform**: Proprietary matching algorithm, real-time tracking, and dynamic pricing provide efficiency and reliability.
- **Asset-Light Model**: No ownership of fleet—works with professional driver-partners, reducing capital expenditure and enabling rapid scaling.
- **Multi-Vehicle Fleet**: Covers small parcels (motorcycles) to heavy freight (trucks), serving a wide range of customer needs.

## Strategic Focus
- **Geographic Expansion**: Continued growth in Latin America (Brazil, Mexico) and EMEA (UAE, Saudi Arabia), as well as deepening presence in existing Asian markets.
- **Tech & AI Innovation**: Hiring for AI roles (e.g., Senior AI Engineer focusing on OCR/VLM) and investing in Business Intelligence, suggesting a push toward automation and data-driven operations.
- **Talent Development**: Launch of Global Trainee Program and Tech Graduate Program to build senior leadership and engineering talent pipelines.

## Why Work Here
- **Culture**: Described as fast-paced, dynamic, and challenging—employees work in a “startup unicorn” environment with meaningful impact on local communities.
- **Work Policy**: Mixed; roles are often listed as on-site (e.g., Hong Kong, Mexico City) with some regional or hybrid positions.
- **Growth Opportunities**: Structured graduate programs (Global Trainee, Tech Graduate) and clear career progression across departments (Operations, Sales, Tech, Marketing).
- **Perks**: Not explicitly listed, but the company emphasizes “endless opportunities to learn, advance, and grow” and a culture of overcoming challenges as a team.
- **Employer Rating**: 3.5/5 on LinkedIn (based on 954 reviews), with strengths in mission-driven work but room for improvement in career development (2.8/5).

## Sources
1. [Lalamove Career Page](https://www.lalamove.com/careers)
2. [LinkedIn Company Profile](https://linkedin.com/company/lalamove)
3. [CB Insights Company Profile](https://www.cbinsights.com/company/lalamove)
4. [Lalamove Philippines About Page](https://www.lalamove.com/en-ph/about-lalamove)
5. [Lalamove Job Board (Lever)](https://jobs.lever.co/lalamove)

## Other roles at Lalamove

- [Sales Development Representative (SDR)](https://feeny.ai/job/sales-development-representative-sdr-lalamove-mexico-city-tbpgymg8qwd0) — Mexico City, Mexico
- [Executivo de vendas Inbound](https://feeny.ai/job/executivo-de-vendas-inbound-lalamove-sao-paulo-d695g7d0f02a) — São Paulo, Brazil
- [Assistente de Aquisição de Frota](https://feeny.ai/job/assistente-de-aquisicao-de-frota-lalamove-rio-de-janeiro-97p0pn1wnwq3) — Rio de Janeiro, Brazil
- [Assistente de Vendor Management & Offline Presence](https://feeny.ai/job/assistente-de-vendor-management-offline-presence-lalamove-rio-de-janeiro-7c00c42y6zyb) — Rio de Janeiro, Brazil
- [Gerente de Contas I](https://feeny.ai/job/gerente-de-contas-i-lalamove-sao-paulo-wmede1ah7dw3) — São Paulo, Brazil
- [Company Secretarial Assistant](https://feeny.ai/job/company-secretarial-assistant-lalamove-hong-kong-wpr52hzmrfs0) — Hong Kong, Hong Kong
- [Sales Account Manager](https://feeny.ai/job/sales-account-manager-lalamove-rio-de-janeiro-rv06vt7dajff) — Rio de Janeiro, Brazil
- [Executivo de vendas Outbound - Rio de Janeiro](https://feeny.ai/job/executivo-de-vendas-outbound-rio-de-janeiro-lalamove-rio-de-janeiro-vpvqe8m8kc3d) — Rio de Janeiro, Brazil
- [Field Sales Executive (Abu Dhabi Focus)](https://feeny.ai/job/field-sales-executive-abu-dhabi-focus-lalamove-abu-dhabi-9gxn3qnbj4kf) — Abu Dhabi, United Arab Emirates
- [Senior Account Executive](https://feeny.ai/job/senior-account-executive-lalamove-singapore-xrwma6zdfpqc) — Singapore