--- title: 'Executive Assistant at Gainsight' canonical: 'https://feeny.ai/job/executive-assistant-gainsight-mexico-gt3jp2r8cgd5' type: 'job' last_seen: '2026-10-28' --- # Executive Assistant at Gainsight - **Company:** Gainsight - **Location:** Mexico - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-27 - **Last confirmed live:** 2026-10-28 - **Apply:** https://jobs.ashbyhq.com/gainsight/dd6bda2e-cf0b-466d-b397-6ad9de752541 ## Job description We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the [link](https://www.gainsight.com). About This Role: We’re looking for a full time People Operations Partner to join our People Operations team collaborating closely with the Senior Manager, Center of Excellence. This is a remote role based in Mexico City, Mexico, and employment will be managed through Remote, our Employer of Record. In this role, you’ll play a key role in strengthening data-driven decision-making across the People function by delivering dashboards, compliance reports, and insights that support business decisions, board reporting, and people program strategies. This is a great opportunity for someone who thrives in a detail-oriented, analytical environment and enjoys working cross-functionally with teams like Teammate Success, People Strategy Partners, and senior leadership. The ideal candidate brings strong skills in data analysis, reporting, and HR systems. What You'll Do: - Manage executive calendars, including scheduling and prioritizing meetings, events, and calls. - Coordinate logistics for meetings, ensuring all necessary materials and resources are prepared in advance. - Organize travel arrangements when needed, ensuring seamless itineraries and addressing last-minute changes. - Manage expense reports: track and submit expense reports accurately and on time. - Handle confidential information with discretion and maintain a high level of professionalism. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require global travel up to 20-30% of the time for team meetings, training, or company events. What We're Looking For: - 5+ years of related experience and a Bachelors degree (or equivalent experience), required - 5+ years as an Executive Assistant, supporting C-level executives - 5+ years coordinating high-volume global travel and calendar management across global time zones, with a focus on efficiency and attention to detail - 3+ years G-suite experience Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. - The starting base salary range for this role is 43000 USD equivalent, paid in Mexican pesos via Remote. Actual compensation may vary based on factors such as skills, experience, and location. - We offer a comprehensive benefits package including a corporate performance bonus and a Christmas bonus (Aguinaldo) per local requirements. Benefits are administered through Remote, including medical, dental, vision, and other local statutory benefits. Teammates also enjoy Flexible PTO. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more[here](https://www.gainsight.com/company/). Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them[here!](https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_) If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact askTS@gainsight.com . If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors. ## About Gainsight ## Company Overview - **One-liner**: Gainsight provides the leading Customer Success platform that helps businesses drive retention, product adoption, and growth by unifying the post-sales customer journey. - **Entity Type**: Private (owned by Vista Equity Partners) - **Headquarters**: San Francisco, California, United States - **Founded**: 2009 - **Founders**: Not publicly available ## Core Business - **Primary industry**: Customer Success Software / SaaS; also encompasses Product Experience, Customer Education, and Community Management. - **Target customers**: B2B – companies of all sizes, from SMB to enterprise, including nearly 200 publicly traded organizations. - **Mission**: “To be living proof you can win in business while being human first.” ## Products & Services All offerings are cloud-based SaaS, integrated into a single platform: - **[Gainsight Customer Success](https://www.gainsight.com/)**: Core platform for driving retention and expansion; includes AI-driven engagement insights, risk scoring, and workflow automation. - **[Gainsight PX](https://www.gainsight.com/product-experience/)**: Product Experience module for in-app engagement triggers, product analytics, and user adoption. - **[Gainsight CC](https://www.gainsight.com/customer-communities/)**: Customer Communities (formerly inSided) – a dedicated hub for self-service, peer support, and community management. - **[Staircase AI](https://www.gainsight.com/)** - **[Skilljar](https://www.gainsight.com/skilljar/)**: Customer Education platform for scaling onboarding, training, and monetizing learning content. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metrics**: - **Annual Revenue**: Estimated $230M (per LinkedIn) - **Total Funding**: $1.3B across 9 rounds (per LinkedIn) - **Customers**: Over 3,500 companies worldwide (20,000+ growing customer accounts per site) - **Notable Investors**: Vista Equity Partners (acquired majority stake in 2020), with prior rounds from other firms. - **Growth Signals**: - Named a **Leader in the 2025 Gartner® Magic Quadrant™ for Customer Success Platforms**. - Acquisitions: **Staircase AI** (2024 – conversational AI), **Skilljar** (2025 – customer education). - 98% employee satisfaction rating on internal surveys; Glassdoor “Best Place to Work” recognition (2023). - Expanded to 21 countries with offices in US, UK, Netherlands, Israel, and India. ## Competitive Advantages - **Category Definition**: Gainsight essentially created the “Customer Success” software category and remains the market leader. - **Human-First Culture**: Differentiator for attracting and retaining talent; proven to correlate with business outcomes. - **Integrated Platform**: Combines CS, PX, Communities, Education, and AI into one unified post-sales ecosystem. - **AI-Native Services**: First to launch “Agent Studio” and custom AI agents purpose-built for retention workflows. - **Large Community**: Hosts Pulse, the industry’s largest Customer Success conference, fostering strong user loyalty. ## Strategic Focus - **Agentic Era**: Building “the first AI native services for customer retention” – enabling customers to automate workflows without adding headcount. - **Unified Post-Sales**: Continuing to integrate acquisitions (Staircase AI, Skilljar) into a single platform that covers the entire post-sales journey. - **Expansion**: Growing global footprint and moving upmarket to serve large public companies. ## Why Work Here - **Culture**: “Human-First” is core – backed by employee resource groups (BIPOC, LGBTQIA+, Women, Parents, Green champions), karaoke sessions, parody videos, and a strong emphasis on work-life balance (sane work hours). - **Remote Policy**: Remote-friendly; offices in multiple countries. - **Career Development**: Intentional career coaching, mentors, and growth tracks. - **Perks**: Industry-leading benefits, commitment to DEI, and a fun, collaborative atmosphere (98% of employees say it’s a great place to work). - **Engineering & Innovation**: Opportunity to work on cutting-edge AI and define the future of customer retention at scale. ## Sources 1. [Gainsight About Page](https://www.gainsight.com/company/) 2. [Gainsight Careers Page](https://www.gainsight.com/company/careers/) 3. [Gainsight Homepage](https://www.gainsight.com/) 4. [Gainsight LinkedIn](https://www.linkedin.com/company/gainsight) 5. [CB Insights Profile](https://www.cbinsights.com/company/gainsight) ## Other roles at Gainsight - [Staff Security Operations Engineer](https://feeny.ai/job/staff-security-operations-engineer-gainsight-hyderabad-gg1vyj3db48e) — Hyderabad, India - [Accounting Manager](https://feeny.ai/job/accounting-manager-gainsight-california-qp24k2npwz43) — California, United States - [Chief of Staff, CEO](https://feeny.ai/job/chief-of-staff-ceo-gainsight-california-z8h50s0gmpmf) — California, United States - [Sr Corporate Events Manager](https://feeny.ai/job/sr-corporate-events-manager-gainsight-colorado-ehtzy3vxz6ak) — Colorado, United States - [AI Product Manager](https://feeny.ai/job/ai-product-manager-gainsight-tennessee-dwpamne8kt02) — Tennessee, United States - [Strategic Technical Project Manager, AI Deployments](https://feeny.ai/job/strategic-technical-project-manager-ai-deployments-gainsight-florida-gw500ab30wpd) — Florida, United States - [Principal Product Marketing Manager, Customer Success and Staircase](https://feeny.ai/job/principal-product-marketing-manager-customer-success-and-staircase-gainsight-4j0e8p1mp00p) — California, United States - [Principal Product Marketing Manager, Atlas](https://feeny.ai/job/principal-product-marketing-manager-atlas-gainsight-california-kg0fk6z77kbt) — California, United States - [Director, Product Security](https://feeny.ai/job/director-product-security-gainsight-wroc-aw-efy7f28s5aew) — Wrocław, Poland - [Staff Security Operations Engineer](https://feeny.ai/job/staff-security-operations-engineer-gainsight-wroc-aw-4csq6cywfbwe) — Wrocław, Poland