---
title: 'Executive Assistant at Serval'
canonical: 'https://feeny.ai/job/executive-assistant-serval-san-francisco-ak25gkgejmkw'
type: 'job'
last_seen: '2026-10-16'
---

# Executive Assistant at Serval

- **Company:** Serval
- **Location:** San Francisco, CA
- **Compensation:** $100k–$190k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-26
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/Serval/3be03cde-81a5-4547-aa55-3b153cf7b51a/application

**Skills:** Calendar management, Prioritization, Travel coordination, Data management, Vendor coordination, Notion, Slack, Ashby, Salesforce, Outbound sequencing platforms

> The Executive Assistant acts as a force multiplier for the sales leadership team, managing complex calendars, coordinating logistics, and streamlining communication to remove operational friction. This role requires anticipating needs, maintaining discretion with sensitive data, and supporting the Head of Sales and...

## Job description

## Who We Are

[Serval](http://serval.com) is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.

At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.

Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.

We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.

## Role Overview

As an Executive Assistant at Serval, you will act as a force multiplier for a member of our executive team. You will own scheduling complexity, coordinate logistics, streamline communication, and systematically remove operational friction so leadership can stay focused on the highest-impact priorities. This role has direct leverage on executive effectiveness. The right candidate will materially increase execution velocity and ensure leaders remain focused on what matters most. This is not a reactive administrative position — it requires anticipation, sound judgment, prioritization discipline, and operational rigor. You will gain visibility into company strategy, key initiatives, and growth decisions while playing a foundational role in scaling Serval's operations.

## What You’ll Do

- Executive Support
- Own and optimize complex executive calendars, balancing competing internal and external priorities
- Triage inbound requests and safeguard leadership time using clear prioritization principles
- Coordinate domestic and international travel end-to-end, including dynamic adjustments
- Manage sensitive and confidential matters with discretion and sound judgment
- Operational & Organizational Leverage
- Serve as a liaison across leadership, team members, candidates, and external partners
- Improve internal communication flow and organizational clarity
- Track initiatives, action items, and cross-functional dependencies to ensure follow-through
- Design and refine systems that increase executive and team-wide productivity
- Culture & Office Support
- Support planning and execution of offsites, team events, and key leadership meetings
- Contribute to a structured, high-functioning in-office and virtual environment
- Assist with vendor coordination, subscriptions, asset management, and operational logistics

## What You’ll Need

- 2+ years supporting C-level executives or founders; startup experience strongly preferred
- Advanced calendar management skills with strong prioritization judgment
- Proactive operating style — you anticipate needs before they surface
- High attention to detail while managing multiple concurrent workstreams
- Clear, concise written and verbal communication skills
- Comfort operating in ambiguity and evolving priorities
- Strong discretion and professional judgment
- High technical fluency and enthusiasm for modern tools and workflows
- Excellent organizational and time-management discipline
- "No task is too small" mindset paired with strategic awareness
- Composed, professional presence in fast-moving environments

## Nice to Have

- Experience supporting executives in high-growth tech startups (Series A–C)
- Familiarity with modern productivity and collaboration tools (e.g., Notion, Slack, Ashby, Salesforce)

## What We Offer

- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.

## About Serval

## Core Business
- **Primary industry**: IT Service Management (ITSM), Enterprise Software, AI-powered Automation
- **Target customers**: B2B; IT, Security, HR, and Workplace teams at mid-market and enterprise organizations
- **Mission statement**: “Reimagining the employee support experience” by helping everyone get out of the help desk and back to the work they enjoy.

## Products & Services
- **Serval Platform (AI-Native ITSM)**: A unified help desk, access management, and automation platform. Includes AI agents (Help Desk Agent, Automation Agent, Insights Agent) that handle requests, provision access, answer knowledge base questions, and surface workflow suggestions. Supports natural-language workflow creation, code-based workflows with no-code UI, and flexible deployment (cloud, hybrid, self-hosted).
- **Access Governance & Provisioning**: Manages access requests for any app, resource, or role with customizable policies, approvals, just-in-time provisioning, and automatic deprovisioning via SCIM, API, or AI-generated workflows.
- **Asset Management**: Automatically reconciles data from MDM, procurement, IdP, and HRIS into a single source of truth.
- **Knowledge Base**: Built-in docs with sync from Notion, Google Drive, Confluence; AI agent surfaces answers instantly.
- **Compliance & Security**: SOC 2, HIPAA, GDPR compliant; SIEM integration; role-based access control; auditor-friendly logging.

## Market Standing
- **Valuation**: $1 billion (post-money, as of Series B in December 2025)
- **Total Funding**: $127 million
  - Seed (Oct 2025): $5M
  - Series A (Nov 2025): $47M led by Redpoint
  - Series B (Dec 2025): $75M led by Sequoia Capital
- **Notable Investors/Partners**: Sequoia Capital, Redpoint, and other top-tier investors.
- **Growth Signals**: Headcount grew 494.7% year-over-year (from ~10 to 58 employees); 43 active job postings; expanding into UK, Malaysia, Switzerland; high-profile talent from ServiceNow, Verkada, Rippling, Scale AI.

## Competitive Advantages
- **AI-native architecture**: Entire platform built around AI agents, not bolted-on AI. Workflows created via natural language.
- **Code-based workflows with no-code simplicity**: Workflows stored as code (Git-friendly) but editable in a UI – appeals to both engineers and non-technical teams.
- **Flexible deployment**: Cloud, hybrid, or fully self-hosted – rare for modern SaaS, attractive to regulated enterprises.
- **Compliance out of the box**: SOC 2, HIPAA, GDPR, SIEM integration – reduces friction for enterprise sales.
- **Two-way sync with existing ticketing systems**: Low migration barrier; can integrate with current tools.

## Strategic Focus
- **Product expansion**: Continuing to build out AI agent capabilities, access governance, and workflow automation.
- **Go-to-market**: Scaling sales and customer success teams (mid-market and enterprise); building brand as the “AI platform for employee support.”
- **Global reach**: Opening presence in Europe and Asia to serve multinational clients.
- **Hiring aggressively**: 43 open roles across engineering, sales, marketing, design, and customer success.

## Why Work Here
- **Culture**: Described as “elite team of builders and sellers” with a focus on stunning colleagues; “Work hard. Celebrate often.”
- **Remote/hybrid/office**: Headquarters in San Francisco; roles likely hybrid or on-site (many postings indicate location). Some remote-friendly roles may exist.
- **Notable perks**: Working on a generational company; fast-growing startup with strong funding; opportunity to define the AI-native ITSM category.
- **Engineering culture**: Emphasis on code-based workflows, Git integration, and AI agent development. Strong technical team with alumni from top companies (ServiceNow, Verkada, Rippling, Scale AI).
- **Growth trajectory**: 494.7% headcount growth YoY, $1B valuation, recent Series B – high momentum and opportunity for impact.

## Sources
1. [serval.com](https://www.serval.com/)
2. [serval.com/careers](https://www.serval.com/careers)
3. [linkedin.com/company/getserval](https://www.linkedin.com/company/getserval)
4. [cbinsights.com/company/serval](https://www.cbinsights.com/company/serval)
5. [serval.com/serval-news/serval---operating-principles](https://www.serval.com/serval-news/serval---operating-principles)

## Other roles at Serval

- [Recruiting Coordinator](https://feeny.ai/job/recruiting-coordinator-serval-new-york-2jgf8penjf4g) — New York, NY
- [Talent and People Operations Generalist](https://feeny.ai/job/talent-and-people-operations-generalist-serval-san-francisco-4negfaavgqcc) — San Francisco, CA
- [Solutions Engineer, Enterprise](https://feeny.ai/job/solutions-engineer-enterprise-serval-san-francisco-9mbtx39aqgrp) — San Francisco, CA
- [Security Engineer, Detection and Response](https://feeny.ai/job/security-engineer-detection-and-response-serval-san-francisco-dkev0d16deh4) — San Francisco, CA
- [Security Engineer, Corporate](https://feeny.ai/job/security-engineer-corporate-serval-san-francisco-d8rhrwnre4rc) — San Francisco, CA
- [Field Marketing Manager](https://feeny.ai/job/field-marketing-manager-serval-new-york-xe6k9797t4mt) — New York, NY
- [Head of Associate AE](https://feeny.ai/job/head-of-associate-ae-serval-san-francisco-6w79pm9hvwn0) — San Francisco, CA
- [RVP Solutions Engineering, Mid-Market and Enterprise](https://feeny.ai/job/rvp-solutions-engineering-mid-market-and-enterprise-serval-san-francisco-vfzrv9vbtt1f) — San Francisco, CA
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