--- title: 'Executive Assistant to the Co-founders at OuterSignal' canonical: 'https://feeny.ai/job/executive-assistant-to-the-co-founders-outersignal-new-york-hnq9mpxbg7k4' type: 'job' last_seen: '2026-09-05' --- # Executive Assistant to the Co-founders at OuterSignal - **Company:** OuterSignal - **Location:** New York, NY - **Compensation:** $115k–$150k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-12 - **Last confirmed live:** 2026-09-05 - **Apply:** https://jobs.ashbyhq.com/outersignal/45e6b3c6-2eb3-413d-95a9-9ade54a72675 ## Job description ## About OuterSignal We are building the customer intelligence layer for commerce. Brands know when an order comes in, but they only see ~5% of the real story. We show them the other 95%: not just who bought, but who that person is — the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every order in real time with professional and personal signals, builds personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads. We’re a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor base. The Opportunity OuterSignal is hiring an Executive Assistant to the Cofounders (our CEO and our President). This is a high-trust, high-impact role at the center of how the company operates day to day. You'll support the CEO and President directly while also serving as a force multiplier for the broader executive team — keeping the leadership group organized, focused, and moving at the pace this business demands. This is not a role for someone who wants to manage calendars and wait for direction. The right person will anticipate needs before they're expressed, take ownership of complex logistics, and quietly make the organization run better. If you do your job well, the people around you will do their best work. ## What You’ll Do - Manage executive calendars, travel, and communications — with the judgment to protect time for what matters most and the discretion to handle sensitive information. - Support the broader executive team on scheduling, logistics, and operational coordination across functions. - Plan and execute company-wide events and off-sites — from leadership retreats to all-hands — owning the details end to end so the team can show up and focus. - Prepare materials for internal and external meetings, including agendas, briefing documents, and follow-up summaries. - Manage vendors, expenses, and administrative workflows that keep the leadership team running efficiently. - Serve as a reliable point of contact for internal and external stakeholders on behalf of the co-founders's office. - Identify gaps in how the executive team operates and build the processes to close them. ## What We're Looking For - 3+ years supporting a senior executive or leadership team in a fast-moving environment — startup or high-growth company experience strongly preferred. - Exceptional organizational skills and the ability to manage competing priorities without dropping anything. - Strong written communication — you'll be drafting on behalf of the CEO and President and should be able to match voice and intent. - High emotional intelligence and the instinct to handle sensitive situations with care and discretion. - Proactive by nature — you solve problems before they surface and flag issues before they escalate. - Based in New York City, with the flexibility to work in-person as needed. ## What We Offer - A seat at the center of a company with real traction and marquee brand logos — you'll see how the whole business works. - Meaningful ownership of a function that matters, with room to grow as the company does. - A leadership team that moves with urgency and respects the people who keep things running. - Competitive compensation and benefits. How to Apply Submit your resume along with responses to the application questions. We review applications on a rolling basis and will reach out to qualified candidates to discuss potential opportunities. OuterSignal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ## About OuterSignal ## Company Overview - **One-liner**: OuterSignal provides an AI-powered customer intelligence platform that helps e-commerce and DTC brands identify VIP customers, enrich customer profiles with demographic data, and personalize marketing across channels. - **Entity Type**: Private (early-stage startup) - **Headquarters**: Wilmington, Delaware, United States - **Founded**: 2025 - **Founders**: Zach Zelner (CEO & Co-founder), Noah Friedman (Co-founder) ## Core Business - **Primary industry/industries**: Customer Intelligence, eCommerce Analytics, Marketing Technology (Martech) - **Target customers**: B2B; Direct-to-consumer (DTC) brands and e-commerce stores, specifically those using Shopify and other major e-commerce platforms. - **Mission or purpose statement**: "Every brand should know who’s actually buying." Their mission is to rebuild the customer relationship in e-commerce, which they believe has been "hollowed out by ad networks, marketplaces, and middlemen." ## Products & Services - **OuterSignal Platform**: The core SaaS product acts as an "automated, real-time researcher." It integrates with a brand's e-commerce platform to: - **VIP Customer Detection**: Instantly identifies celebrities, influencers, athletes, and strategic partners within a brand's order history. - **Customer Persona Clusters & Deep Analytics**: Enriches customer data with demographic attributes (age, occupation, property value, social following) for advanced segmentation and analysis. - **Precision Personalization**: Allows brands to create highly targeted segments for export to Meta and CRM platforms, moving beyond purchase history to target *who* the customer is. - **Real-time Notifications**: Alerts via Slack or email when a high-value customer places an order. - **Pricing Tiers**: Starter ($49/month), Pro ($199/month + $0.03/unique new customer), Enterprise (custom pricing). Their pricing model is unique: brands only pay to process a customer the first time; returning customer orders are free. ## Market Standing - **Valuation/Market Cap**: Not publicly available (early-stage private company). - **Key Metric**: Total funding raised of $4.3M (Convertible Note) as of a recent round, 2026. - **Notable Investors/Partners**: Backed by Top Shelf Ventures (led by Daniel Noah). Partners include Klaviyo, Shopify, Zapier, and PostPilot. Powering "hundreds of the fastest growing brands" including HexClad, Jones Road, and Jolie. - **Growth Signals**: - **Recent Acquisition**: Acquired Monocle, an AI-powered lifecycle marketing platform, in May 2026 to build an integrated AI personalization stack. - **Workforce Growth**: Monthly employee growth rate of +10.5%, with 11 employees currently. - **Customer Results**: Case studies show a +47.2% revenue lift from persona-based email campaigns and 20x+ ROAS on direct mail. ## Competitive Advantages - **"Glass Box" AI**: OuterSignal positions itself as transparent ("from black box to glass box"), giving brands clarity on *who* their customers are rather than just opaque, AI-generated segments. - **High Match Rate**: Claims a 94% match rate for enriching customer data, which is critical for personalization efficacy. - **Founder-Market Fit**: Built by founders with deep DTC operational experience (ran 45+ Shopify stores, built and sold multiple DTC companies), solving a problem they directly encountered. - **Unique Pricing Model**: The "pay per new customer" model is a significant moat, as processing returning customers becomes free, aligning the cost with customer acquisition value. ## Strategic Focus - **AI Agentic Intelligence**: Focus on building autonomous AI agents (as highlighted by the Monocle acquisition) to automate complex, personalized customer journeys across email, SMS, and web. - **Platform Integration**: Deepening integrations with major e-commerce and marketing platforms (Klaviyo, Meta, Shopify) to become a central data layer for DTC brands. - **Enterprise Expansion**: Moving upmarket with Enterprise plans that offer white-glove onboarding and dedicated support for high-volume brands (30,000+ orders/month). ## Why Work Here - **Founding Team & Culture**: The leadership is composed of seasoned DTC operators and engineers from companies like Zapier, Box, and Glassdoor, creating a culture built on solving hard operational problems. - **Early Stage Impact**: With only 11 employees and rapid growth, new hires would have massive ownership and direct impact on the product and company trajectory. - **Technical Environment**: The tech stack is modern (Docker, TypeScript, Python, Redis, Microservices), suggesting a strong engineering culture focused on building scalable, data-intensive systems. - **Remote Work Policy**: Not explicitly stated as remote or in-office, but the small team size and modern tech stack suggest a high degree of flexibility. - **Active Hiring**: Currently has 5 open roles including Senior Software Engineer, Account Executive, and Sales Development Representative, indicating a growth phase where early employees can shape the company. ## Sources 1. [OuterSignal Website](https://www.outersignal.com/) 2. [OuterSignal About Page](https://www.outersignal.com/about) 3. [OuterSignal LinkedIn](https://www.linkedin.com/company/outersignal) 4. [OuterSignal Careers Page](https://jobs.ashbyhq.com/outersignal) 5. [CB Insights Company Profile](https://www.cbinsights.com/company/outersignal) 6. [OuterSignal Acquires Monocle (FinSMEs)](https://www.cbinsights.com/company/outersignal) ## Other roles at OuterSignal - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-outersignal-united-states-62n9y6gxetr0) — United States - [Head of Partnerships](https://feeny.ai/job/head-of-partnerships-outersignal-united-states-4bmq23vmzkwp) — United States - [Business Operations Manager](https://feeny.ai/job/business-operations-manager-outersignal-united-states-ygnpjhtfj6hp) — United States - [Research Engineer, Applied AI Engineering](https://feeny.ai/job/research-engineer-applied-ai-engineering-outersignal-new-york-8gf2t7ejgmja) — New York, NY - [Chief of Staff](https://feeny.ai/job/chief-of-staff-outersignal-new-york-qj3fpk8nnbhe) — New York, NY - [Head of Marketing](https://feeny.ai/job/head-of-marketing-outersignal-united-states-rb3yyjv9yqyf) — United States - [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-outersignal-united-states-bhkzyh30wg6a) — United States - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-outersignal-new-york-pr44scettd51) — New York, NY