--- title: 'Executive Assistant at Zuora' canonical: 'https://feeny.ai/job/executive-assistant-zuora-foster-city-8abzqg07ny2w' type: 'job' last_seen: '2026-10-18' --- # Executive Assistant at Zuora - **Company:** Zuora - **Location:** Foster City, CA - **Compensation:** $51–$70/hr - **Work type:** remote - **Posted:** 2026-10-02 - **Last confirmed live:** 2026-10-18 - **Apply:** https://boards.greenhouse.io/zuora/jobs/8185589?gh_jid=8185589 ## Job description ## About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. The Opportunity The Executive Assistant’s mission is to empower a strategic executive to focus exclusively on high-level decision-making and leadership by providing genuine organizational rigor. The EA owns all granular details, communication, and scheduling, ensuring the executive's environment functions as a reliable source of truth through proactive problem-solving and full task ownership. ## About You - Minimum of 5+ years of C-level administrative experience in a high-tech, SaaS company in a fast-paced, innovative, always-changing environment - Very strong technical competency, specifically with Google Suite and virtual meeting tools (like Zoom), as well as expense reporting, travel management, and purchasing tools - Strong oral and written communication skills with the ability to communicate clearly and effectively with senior leaders and external partners at all levels - The skillful execution of administrative activities, with high attention to detail, organization, and process - Ability to efficiently and effectively multitask, prioritize incoming requests appropriately, and manage conflicting priorities while remaining adaptable to multiple demands - Strong relationship management skills with ability to build a personal network throughout the company - Ability to work independently, self-start, and self-motivate while maintaining a teamwork mentality and working very collaboratively with ability to offer suggestions and process improvements - A high degree of discretion and strong commitment to confidentiality Ideal Candidate Traits: - Resourceful: Comfortable making judgment calls and only escalating with actionable items. - Highly Organized: Natural instinct for rigor and owning ambiguous, detail-heavy problems. - Direct Communicator: Raises capacity or bandwidth concerns before they impact the executive. - Trustworthy: Exceptional handling of sensitive details and confidential communications. Working Style Fit: This role reports to an executive operating at a high strategic altitude. The EA must be energized by ambiguity and take pride in closing loops without being asked twice. The ideal candidate functions as a proxy who reflects the executive's voice and priorities accurately to all stakeholders. ## About the Team Zuora is looking for an Executive Assistant with the highest level of professionalism to support the Chief Product Officer. The Product Management team strives to make Zuora the best example of a modern-day subscription business and inspire those customers looking to transform and scale their operating model. We guide the corporate strategy by driving focus, cross-functional alignment, and managing our execution framework using processes, systems and data as the best-run business in the Subscription Economy. The team also advocates Zuora's mission and strategy with customers, partners and analysts. The ideal candidate will have experience in a fast-paced environment, supporting C-level executives. They will be highly collaborative, expertly efficient, technologically advanced, and know how to optimize for results. This role requires someone energized by ambiguity who takes pride in closing loops without being asked twice. The ideal candidate functions as a proxy who reflects the executive's voice and priorities accurately to all stakeholders. ## What You'll Do Core Responsibilities: - Proactively anticipate the needs of the executive and take action accordingly - Manage complex, high volume, constantly changing day to day priorities and schedules in such a way that the executive is able to prepare for and complete obligations in an organized and efficient way - Partner with other executive assistants to ensure tight alignment and connectivity across the executive team - Optimize for scale by proactively identifying ways to improve the current processes and approach - Establish a good rapport internally and externally with board members, customers, partners, executives, suppliers, and employees while exhibiting the highest level of professionalism, courtesy, and diplomacy, developing trust, maintaining confidence, and protecting operations - Organize internal and external on-site, virtual, and hybrid meetings across multiple time zones, including event, catering, facilities, and transportation management when needed - Manage all aspects of executive travel, both international and domestic, ensuring a positive and productive door to door experience - Manage administrative processes including subscriptions, memberships, external speaking opportunities, procurement, shipping, accounts payable, expense reporting, etc. - Manage special projects as they arise including presentation preparation, supporting Zuora-wide initiatives, space planning, distribution list management, etc. Performance Pillars - Key Focus Areas: Pillar I: Information & Calendar Integrity - Calendar Stewardship & Strategic Defense: Maintain the calendar as the definitive source of truth; proactively audit against current plans and correct automated booking errors. Act as a strategic gatekeeper by evaluating the importance and urgency of all requests, proactively deciding when to prioritize, reschedule, or deflect meetings based on strategic priorities. - Context Management: Ensure all meetings have linked pre-reads with sufficient lead time for preparation. - Inbox Hygiene: Autonomously filter routine notifications and clutter to ensure high-priority messages are visible. Pillar II: Strategic Coordination & Logistics - Alignment: Work in lock-step with the Chief of Staff to maintain a consolidated 2-4 week forward-looking view. - Travel & Preferences: Master and apply preferences for airlines, seating, and hotels to eliminate the need for executive review. - Administrative Operations: Maintain accurate, timely expense tracking and documentation management. Pillar III: Execution & Gatekeeping - Task Ownership: Own tasks to their full outcome, ensuring all obstacles are resolved independently and exhausting all alternative approaches before escalating or involving the executive. - Time Protection: Filter requests and exercise judgment on scheduling priorities to protect the executive's capacity. - Confidentiality: Demonstrate high discretion in sensitive company and personal matters. Success Criteria & Standards Performance will be measured against the following rigorous operational standards: - The Independent Resolution Default: Solve problems independently. If a first approach fails, proactively try another rather than waiting passively. - Minimum Intervention Rule: When a matter requires executive action, do all surrounding work so the executive's step is as small and simple as possible. Present the exact, minimal steps required and proactively schedule necessary time on the calendar to complete them. - Proactive Anticipation: Success is defined by anticipating needs based on patterns and priorities before they are explicitly requested. - Source of Truth Reliability: The calendar and documentation must be 100% accurate, allowing the executive to orient themselves independently at any time. ## Benefits Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide: - Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs - Medical, dental, and vision insurance - Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break - Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy) - Learning & development stipend to support ongoing growth - Opportunities to volunteer and give back, including charitable donation matching where available - Mental wellbeing resources and support *Benefits may vary by location; details will be shared during the interview process #ZEOLife at Zuora ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We: - Collaborate deeply across teams and regions - Learn constantly and iterate often - Build an inclusive, high-performance culture where people feel inspired, connected, and valued Our Commitment to an Inclusive Workplace Think, be and do you. At Zuora, different perspectives, experiences, and contributions matter — everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable). While we share a comprehensive hourly pay range for this position, a candidate’s final hourly pay rate will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Hourly pay rate is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found [here](https://www.zuora.com/careers-life/). Hourly Pay Details $51—$70 USD ## About Zuora ## Company Overview - **One-liner**: Zuora provides a cloud-based monetization platform that enables companies to launch, manage, and grow subscription, usage, and hybrid recurring revenue models through an integrated quote-to-cash and revenue recognition system. - **Entity Type**: Public (NYSE: ZUO) - **Headquarters**: Redwood City, California, USA - **Founded**: 2007 - **Founders**: Tien Tzuo (CEO), K.V. Rao, Cheng Zou ## Core Business - Primary industry/industries: Financial Technology (FinTech), Subscription Management, Recurring Billing, Revenue Automation - Target customers: B2B; primarily mid-market to enterprise companies across industries (tech, media, manufacturing, automotive, industrial) that operate subscription, usage-based, or hybrid pricing models. Key customers include BMC Software, Box, Caterpillar, General Motors, Schneider Electric, Siemens, and Zoom. - Mission or purpose statement: To enable the world’s best companies to win in the Subscription Economy® by helping them build, manage, and grow direct, digital subscriber relationships. ## Products & Services - **Zuora Billing**: A flexible billing engine supporting any mix of recurring, usage-based, or one-time pricing models with a comprehensive product catalog, automated invoicing, and dunning management. - **Zuora Revenue**: An automated revenue recognition solution that handles complex ASC 606/IFRS 15 compliance, contract modifications, and audit-ready reporting and disclosures. - **Zuora Collections**: An AI-powered receivables management solution that automates the full collections journey to accelerate cash recovery while maintaining customer relationships. - **Zuora Payments**: A global payment management platform with flexible provider options, built-in fraud protection, and a partner network to boost payment success rates and reduce churn. - **Zuora CPQ**: A configure-price-quote tool built for recurring revenue and complex enterprise deals, ensuring seamless flow from quote to billing and revenue recognition. - **Zuora Central Platform**: The core integration and extensibility layer with APIs, webhooks, event-driven syncs, ERP/CRM connectors, and low-code workflows. - **Zuora AI Paywalls**: An AI-powered tool to deliver personalized paywalls, trials, freemium offers, and bundles with no coding required. - **Zephr**: A subscription experience platform (acquired) for managing subscriber access, identity, and experiences. ## Market Standing - **Valuation/Market Cap**: Market cap of approximately $1.5–$2.0 billion (as of mid-2025, fluctuates with market). - **Key Metric**: Annual Recurring Revenue (ARR) not publicly disclosed in recent filings; total revenue for FY2025 (ending Jan 31, 2025) was approximately $460 million. - **Notable Investors/Partners**: Major institutional investors include BlackRock, Vanguard, and others. Key technology partners include Salesforce, NetSuite, SAP, Workday, and major payment gateways. - **Growth Signals**: Named a Leader in the 2025 Gartner® Magic Quadrant™ for Recurring Billing Applications; ranked #1 in the ISG Research Subscription Management Buyers Guide; recognized as a Leader in the 2025 Forrester Wave™ for Recurring Billing Solutions; ranked #1 in Product and Strategy in Automated Revenue Management; serves over 1,000 companies worldwide; expanding AI capabilities across the platform. ## Competitive Advantages - **Pioneer and market definer**: Coined the term "Subscription Economy®" and has 15+ years of domain expertise in recurring revenue business models. - **End-to-end platform**: Only vendor offering a fully integrated quote-to-cash and revenue recognition solution in a single system, reducing integration complexity. - **Audit-ready by design**: No Zuora public customer has ever failed a revenue audit, a powerful trust signal for public companies and regulated industries. - **AI-first innovation**: Embedded AI across the platform for predictive collections, revenue insights, and automated paywalls, with a human-in-the-loop governance model. - **Deep enterprise capabilities**: Supports multi-entity, multi-currency, global tax compliance, and complex pricing models (usage, hybrid, AI tokens) that competitors struggle with. - **ERP-agnostic architecture**: Designed to integrate without requiring a re-platforming of existing ERP systems. ## Strategic Focus - **AI monetization**: Helping customers launch and manage AI-driven pricing models (e.g., token-based usage) with end-to-end metering, billing, and revenue recognition. - **Expanding AI platform capabilities**: Building AI tools specifically for finance teams (CFOs, Controllers) to automate manual reconciliation, forecasting, and compliance work. - **Global expansion**: Deepening presence in EMEA and APAC with local offices and compliance support. - **Partner ecosystem growth**: Strengthening integrations with major ERP, CRM, and payment platforms to reduce implementation friction. - **Customer time-to-value**: Using AI to accelerate implementation and migration cycles, including automated contract-to-catalog translation and data mapping. ## Why Work Here - **Culture**: Emphasizes a "people first" culture where employees (called "ZEOs") are empowered to take initiative and own outcomes. Core values include "Subscriber Obsessed," "Own Our Outcomes," "Catalyze What's Next," "Build Trust," and "Better Together." - **Flexible work**: Distributed workforce with flexible work arrangements; offices in Redwood City (HQ), Atlanta, Boston, Frisco, New York, Costa Rica, London, Stockholm, Paris, Munich, Milan, Zurich, Beijing, Tokyo, Sydney, and Chennai. - **Remote options**: Many roles are remote-friendly, especially in engineering, customer success, and sales. - **Engineering culture**: Focus on building AI-driven financial software; roles include AI Engineers, Solutions Architects, and Product Managers working on cutting-edge monetization technology. - **Award-winning workplace**: Recognized as a great place to work with a strong sense of community and mission-driven work. - **Growth opportunities**: As a public company with expanding product lines and global footprint, there are opportunities to work on high-impact problems at scale. ## Sources 1. [zuora.com](https://www.zuora.com/) 2. [zuora.com/about](https://www.zuora.com/about/) 3. [zuora.com/careers](https://www.zuora.com/careers/) 4. [linkedin.com/company/zuora](https://www.linkedin.com/company/zuora) 5. 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