---
title: 'Executive Client Services & Founding Operations Lead at Cloaked'
canonical: 'https://feeny.ai/job/executive-client-services-founding-operations-lead-cloaked-new-york-fxhvxtcvgmej'
type: 'job'
last_seen: '2026-09-05'
---

# Executive Client Services & Founding Operations Lead at Cloaked

- **Company:** Cloaked
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/cloaked/e4f2f6ca-4fd6-4339-9131-6ef8e2acc344

## Job description

## ABOUT CLOAKED

Cloaked https://www.cloaked.com/ is a consumer privacy and identity platform on a mission to give people back control of their personal data. We let anyone generate unlimited identities - masked emails, phone numbers, and payment cards - scrub their information off data-broker sites, and shield themselves from spam, scams, and breaches, all from one app. Backed by a $375M Series B, we've protected 10M+ identities and removed 1B+ records from the data brokers who profit off personal information. Now we're building the AI-native future of privacy: autonomous agents that monitor, manage, and defend your digital footprint for you.

## ABOUT THE ROLE

You'll be the named security concierge for Cloaked's most sensitive clients — high-net-worth individuals, family offices, and top enterprise executives who've chosen white-glove protection over self-serve. After a client signs, you own their entire journey: guiding them through onboarding and every step of getting fully protected, and staying with them as their trusted point of contact for the life of the relationship.

This is equal parts technical operator and trusted advisor. You'll do real hands-on security work — and you'll do it for principals who expect discretion, calm, and an expert who makes the complex feel handled without ever making them the operator. You are their single point of contact and, functionally, their personal security team.

## WHAT YOU'LL DO

Own the client relationship end-to-end

- Serve as the named, dedicated concierge from contract signature onward
- Guide each client through their full onboarding journey and get them confidently up and running
- Lead household and family onboarding
- Coordinate the range of services included in the client's engagement, on their timeline

Keep clients protected over time

- Run the ongoing relationship: regular check-ins and milestone reviews that keep clients protected as their needs evolve
- Be the reachable point of contact during covered hours, with a clean handoff to the broader team otherwise
- Handle on-demand requests and escalations with a calm, ordered response

Translate and protect

- Explain what's happening and why, enough to build the client's confidence — never a black box
- Partner with Engineering to diagnose and resolve issues, and translate technical reality into language a non-technical principal trusts
- Maintain absolute discretion with the most sensitive personal information you'll ever handle

Help build the motion

- Help define the concierge playbook, SOPs, and handoffs as we scale from our first clients
- Surface recurring client needs to shape product, tooling, and how we serve
- Contribute to how we scope and staff engagements as we learn what each really takes

## WHO YOU ARE

- Discretion is core to who you are — you protect what you know, always
- Integrity matters to you
- Appearance and image matter to you
- You believe trust is a sentiment built over time
- You're comfortable building strong relationships virtually
- You're unfazed by prominence — political, cultural, or high-profile clients you may already recognize don't intimidate you or change how you show up. You treat every principal with the same calm, level professionalism

## WHAT SKILLS AND EXPERIENCE WILL HELP YOU

- Experience in a high-touch client-facing role — customer success, solutions engineering, executive/personal protection, concierge, or technical support — ideally serving individuals or small high-stakes accounts, not just large orgs
- Strong hands-on technical troubleshooting and comfort with security tooling, devices, and systems
- Exceptional communication and emotional intelligence — you can sit across from a principal or their chief of staff and make them feel safe
- Discretion and judgment handling extremely sensitive personal information
- Comfort operating in ambiguity and building new processes from scratch

## NICE TO HAVE

- Background in privacy, identity, personal/executive security, or protection
- Early-stage or "first hire" experience — you'll help define this role as much as fill it
- Experience serving HNW individuals, family offices, or C-suite executives

## About Cloaked

## Company Overview
- **One-liner**: Cloaked offers an all-in-one consumer privacy platform that lets users generate disposable identities (emails, phone numbers, passwords, payment cards), remove their data from broker sites, block spam calls, and monitor for breaches – all backed by $1M identity theft insurance.
- **Entity Type**: Private (Series B)
- **Headquarters**: New York, USA (with an additional office in Lowell, Massachusetts)
- **Founded**: 2020
- **Founders**: Arjun Bhatnagar (CEO) and Abhijay Bhatnagar

## Core Business
- **Primary Industry**: Consumer privacy, identity protection, cybersecurity
- **Target Customers**: Initially B2C (individuals/families); expanding to B2B enterprise via a new employee privacy product
- **Mission**: "Take back control of your personal data" and "bring humanity to the internet" – making privacy the default, not a setting.

## Products & Services
- **Data Removal Engine**: Scans and removes personal information from 400+ people-search sites and data brokers; over 1 billion records cleaned for users.
- **Call Guard**: AI-powered spam and scam call screening; has processed 50+ million unwanted calls.
- **Cloaked Pay (Beta)**: Masked virtual payment cards that hide real financial details from merchants.
- **Email & Phone Aliases**: Generate unlimited masked emails and phone numbers with dedicated inboxes to protect real contact info.
- **VPN**: Encrypted private browsing.
- **Password Management**: Generate and store unique passwords and TOTP codes.
- **Dark Web & SSN Alerts**: 24/7 monitoring and alerts when personal data appears on the dark web.
- **Identity Theft Insurance**: Up to $1M coverage with 24/7 restoration support.

*All products are SaaS/consumer app delivered via mobile and web.*

## Market Standing
- **Valuation**: Not publicly disclosed. The company raised a $375M Series B round in March 2026, with an additional growth financing component from General Catalyst’s Customer Value Fund. Prior to that, Cloaked had raised ~$29M in earlier rounds.
- **Key Metrics**:
  - Total funding: ~$404M (including the latest round).
  - Paying customers: 350,000+ (10x revenue growth in 2025).
  - Protected identities: 10 million.
  - Data records removed: 1 billion+.
  - Employees: ~66–70 (up 61.4% YoY).
- **Notable Investors/Partners**: General Catalyst (lead), Liberty City Ventures (co-lead), Lux Capital, Human Capital, Marquee Ventures, Fifth Growth Fund, NFL Players Association, LG Technology Ventures, Assurant Ventures, DuckDuckGo.
- **Growth Signals**:
  - Expanded from consumer to enterprise market in March 2026.
  - Launched AI-powered call screening in 2025; processing 50M+ spam calls.
  - Plans to extend AI protection to text, email, and browsing, plus an autonomous AI agent for account security.

## Competitive Advantages
- **All-in-One Bundle**: Unlike point solutions (1Password, Proton, DuckDuckGo, etc.), Cloaked consolidates aliases, data removal, VPN, passwords, call screening, and insurance – reducing the need for multiple tools.
- **SOC 2 Compliant & End-to-End Encrypted**: Strong security posture and commitment to never storing sensitive personal information or selling data.
- **Financial Backing & Insurance**: $1M identity theft insurance provides tangible peace of mind.
- **AI‑First Approach**: Proactively screens calls, messages, and emails; developing an AI agent that can automatically respond to breaches.

## Strategic Focus
- **Enterprise Expansion**: Launching a B2B product that gives employees the same privacy protection (aliases, scam alerts) and gives CISOs aggregated risk dashboards.
- **AI‑powered Features**: Expanding AI detection to text, email, and browsing; testing an AI agent that can change passwords after a breach.
- **International Growth**: Operating in 7 countries (US, Canada, Pakistan, Brazil, Ukraine, UK, Germany) and actively hiring for global expansion.
- **Product Depth**: Continuing to evolve Cloaked Pay and adding more identity-management capabilities.

## Why Work Here
- **Mission‑Driven Culture**: Company values are centered on user privacy, autonomy, and “privacy without limits.” Employees have a direct impact on protecting people’s digital lives.
- **Hybrid Work Model**: Two primary office locations – New York, NY and Lowell, MA – with a hybrid schedule (typical time on-site varies by role). Some roles are listed as in-office or hybrid.
- **Fast‑Growing Team**: Headcount grew 61% year‑over‑year (from ~40 to 66). Open roles span product, engineering (fullstack, iOS, SRE), design, customer success, and finance.
- **Recent Roles (as of mid‑2026)**: Software Engineer, Staff iOS Engineer, Senior Product Designer, Product Manager (Payments & Cards, Engagement), Founding Account Executive, Customer Success Manager (Enterprise), Site Reliability Engineer, QA Automation Engineer, Senior Tech Recruiter, IT Generalist.
- **Perks**: Not explicitly listed, but the company offers a chance to shape a category‑defining privacy platform at an early stage, with strong financial backing and rapid user adoption.

## Sources
1. [cloaked.com](https://www.cloaked.com/)
2. [builtin.com/company/cloaked](https://builtin.com/company/cloaked)
3. [linkedin.com/company/cloaked-inc](https://www.linkedin.com/company/cloaked-inc)
4. [techcrunch.com/2026/03/19/consumer-focused-privacy-company-cloaked-raises-375m-as-it-expands-to-enterprise/](https://techcrunch.com/2026/03/19/consumer-focused-privacy-company-cloaked-raises-375m-as-it-expands-to-enterprise/)
5. [tracxn.com/d/companies/cloaked/__LHDWtGsvh1SlfBdWccGnqBx6mFAutZQ3ScUIp1tsQ6w](https://tracxn.com/d/companies/cloaked/__LHDWtGsvh1SlfBdWccGnqBx6mFAutZQ3ScUIp1tsQ6w)

## Other roles at Cloaked

- [Product Counsel AI and Financial Services](https://feeny.ai/job/product-counsel-ai-and-financial-services-cloaked-new-york-f67rbcd4tzkc) — New York, NY
- [Customer Support - Privacy Consultant](https://feeny.ai/job/customer-support-privacy-consultant-cloaked-united-states-2b6gz05q6gme) — United States
- [Recruiting Coordinator](https://feeny.ai/job/recruiting-coordinator-cloaked-new-york-bdqtcj9jm6wt) — New York, NY
- [Support Engineer](https://feeny.ai/job/support-engineer-cloaked-new-york-mcea9s86z2h4) — New York, NY
- [Senior QA Engineer](https://feeny.ai/job/senior-qa-engineer-cloaked-new-york-nbdt3zww4c0v) — New York, NY
- [Technical Recruiter](https://feeny.ai/job/technical-recruiter-cloaked-new-york-gmhxnbm98m7a) — New York, NY
- [Staff Offensive Security Engineer](https://feeny.ai/job/staff-offensive-security-engineer-cloaked-new-york-8hns4a37d53n) — New York, NY
- [Product Marketing Manager, Enterprise](https://feeny.ai/job/product-marketing-manager-enterprise-cloaked-new-york-ms0dnqy3p5c1) — New York, NY
- [Product Marketing Manager, Growth](https://feeny.ai/job/product-marketing-manager-growth-cloaked-new-york-76w8e392jqg6) — New York, NY
- [Staff iOS Engineer](https://feeny.ai/job/staff-ios-engineer-cloaked-new-york-nt3xzp98m82v) — New York, NY