---
title: 'Executive, Fulfillment Operations at MoneyHero Group'
canonical: 'https://feeny.ai/job/executive-fulfillment-operations-moneyhero-group-manila-spsxp5pptp3g'
type: 'job'
last_seen: '2026-11-04'
---

# Executive, Fulfillment Operations at MoneyHero Group

- **Company:** MoneyHero Group
- **Location:** Manila, Philippines
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-04
- **Apply:** https://job-boards.greenhouse.io/moneyherogroup/jobs/8179973003

## Job description

Specialist, Rewards Operations

## About Us

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Rewards Operations Team plays a critical role in ensuring the seamless and timely delivery of rewards and incentives to our valued customers. As a member of the Rewards Operations Team, you will be responsible for managing the end-to-end process of reward fulfillment, maintaining inventory, and providing exceptional customer service.

## What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

- Annual leave, birthday leave, tenure leave, international remote work leave, and more
- Five-day work week, hybrid work arrangement
- Professional trainings, career advancement and internal mobility opportunities
- Competitive benefits including insurance and mental wellness program

## About the Job

The Specialist, Rewards Operations collaborates with diverse stakeholders across departments and external vendors to support the smooth delivery of promotional activities, while adhering to audit controls and compliance requirements.

The Specialist, Rewards Operations will be responsible for:

Fulfillment & Vendor Coordination

- Support the end-to-end rewards fulfillment process in accordance with SOPs and compliance guidelines.
- Build and maintain relationships with vendors and redemption centers to ensure timely and quality delivery of rewards.
- Collaborate with Commercial and Marketing teams to provide input on fulfillment feasibility and timelines during campaign planning.
- Validate and process redemption requests, including eligibility checks and reward allocation.

Inventory & Procurement Support

- Track and update inventory levels; flag low stock and assist the Procurement team in maintaining adequate supply.
- Document and track all procurements and reward disbursements for internal reconciliation and audit purposes.

Customer Service & Escalation Handling

- Collaborate with the Customer Service team to respond to inquiries and resolve escalations within SLA.
- Provide support in investigating customer reward status and resolving discrepancies in coordination with relevant teams.

Reporting & Documentation

- Maintain fulfillment performance data and assist in generating weekly and monthly reports.
- Collaborate with Finance and Vendors to ensure accurate rewards expenditure reporting.
- Stay up to date with current and past campaigns and their respective fulfillment criteria to ensure accurate execution.

Compliance & Process Alignment

- Ensure all fulfillment processes are in line with internal policies, audit controls, and regulatory requirements.
- Identify and recommend opportunities to streamline workflows and improve customer satisfaction.

## Team Support

- Participate in weekly team updates, KPI tracking, and unblock operational roadblocks as needed.
- Support any additional ad-hoc tasks as assigned by the team manager.

In this role, we are looking for someone with:

- 3 years relevant work experience in rewards operations and/or fulfillment
- Fluent in English communication (written and verbal) to work with local internal and external stakeholders in Philippines.
- Strong Microsoft Excel and Google Sheets skills to handle data
- Track record of self-driven achievements and organizational skills
- Demonstrated ability to build strong and effective working relationships with stakeholders of all levels of seniority
- A good team player and is flexible

Good to have:

- Diploma or above in admin related disciplines
- Excellent communication and interpersonal skills
- Responsible, detail-minded, well organized and able work independently
- Strong analytical skill and sensitive to figures
- Proficient in MS Office, especially in Microsoft Word, Excel, PowerPoint
- Immediately available is preferred

## #LI-SK1

#LI-Hybrid

What can you expect from us?

Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission. Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives. Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun. Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career. Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

## EEO Statement

MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

Important Information for Job Applicants

Recruitment fraud and fake job postings have become increasingly common and sophisticated. At MoneyHero Group, we are committed to maintaining a fair, transparent, and secure hiring process, and we take candidate trust and safety seriously. Most legitimate opportunities at MoneyHero Group are published on our official careers portals, and our Talent Acquisition team will contact candidates only through authorized channels and official MoneyHero Group email addresses. For selected executive-level or confidential searches, we may partner with trusted recruitment firms, and candidates may be contacted by authorized recruitment partners engaged by MoneyHero Group. MoneyHero Group will never request payment or ask candidates to share sensitive personal or financial information, such as banking details, during the recruitment process. If you are contacted by someone claiming to represent MoneyHero Group and are unsure whether the communication is genuine, or if you receive a message about a MoneyHero Group opportunity that is not listed on our official careers portals, please contact us directly at recruitment@moneyherogroup.com to verify.

## About MoneyHero Group

## Company Overview
- **One-liner**: Asia’s leading personal finance aggregation and comparison platform helping consumers in Hong Kong, Singapore, Taiwan, and the Philippines find and compare credit cards, loans, insurance, and investment products.
- **Entity Type**: Public (NASDAQ: MNY)
- **Headquarters**: Hong Kong
- **Founded**: 2013
- **Founders**: Not publicly available (the company was founded as CompareAsiaGroup in Hong Kong)

## Core Business
- **Primary industry**: Personal finance aggregation and comparison (fintech)
- **Target customers**: B2C (consumers) and B2B (financial providers, key opinion leaders, channel partners)
- **Mission**: “Make every financial decision easy and rewarding” / “Helping everyone save, protect and grow their money”

## Products & Services
- **MoneyHero (Hong Kong)**: Personal finance comparison platform for banking, insurance, and investment products; includes a credit score checking app.
- **SingSaver (Singapore)**: Leading comparison platform for credit cards, personal loans, insurance, and investment accounts; licensed insurance brokerage by the Monetary Authority of Singapore.
- **Seedly (Singapore)**: Community platform where users share insights and discuss financial products, including credit cards, utility, and mobile plans.
- **MoneyHero (Philippines)**: Largest personal finance platform in the Philippines, offering product comparison and financial literacy content.
- **MoneyHero (Taiwan)**: Fastest-growing financial comparison site providing expert recommendations and product comparisons.
- **Creatory (B2B)**: Platform that connects financial providers with key opinion leaders (KOLs) and channel affiliates to expand distribution reach.
- **Car insurance platform (partnership with bolttech)**: Launched in 2024 to simplify car insurance comparison.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (publicly traded, current market cap not provided in available sources)
- **Key Metric**: Total funding – $40M Series A (2019) + $20M Series B1 (2020) + SPAC merger with Bridgetown Holdings (backed by Pacific Century Group and Thiel Capital) leading to NASDAQ listing in 2023.
- **Notable Investors/Partners**: Pacific Century Group, Thiel Capital, over 300 commercial partner relationships including major financial institutions.
- **Growth Signals**: 
  - Reported first profitable quarter since IPO in 2026.
  - Hong Kong revenue grew 27% year-over-year (2026).
  - Serves 9.4 million members, 1.9 million monthly unique users, 4.2 million product applications per year.
  - Expanded into car insurance via bolttech partnership.
  - Exited Malaysia, Indonesia, Vietnam, and Thailand to focus on core high-growth markets.

## Competitive Advantages
- **Market leadership**: No. 1 personal finance platform in Singapore and Philippines, dominant in Hong Kong and Taiwan.
- **Data-driven platform**: Tech-led, data-rich customer experience that improves personalization and user journeys.
- **Strong ecosystem**: Connects consumers, providers, and KOLs in a virtuous cycle, with Creatory amplifying reach.
- **Trusted brand and content**: 130M+ articles read annually across markets, building financial literacy and trust.
- **Regulatory moat**: Licensed insurance brokerage in Singapore creates a barrier for competitors.

## Strategic Focus
- Continue deepening penetration in four core markets (Hong Kong, Singapore, Taiwan, Philippines)
- Leverage data and AI to improve product recommendations and customer engagement
- Expand insurance vertical (car insurance partnership with bolttech)
- Grow Creatory B2B channel to attract more KOLs and financial providers
- Sustain profitable growth after achieving first profitable quarter

## Why Work Here
- **Culture**: Start-up growth culture within a public company – fast-paced, autonomous, results-driven.
- **Hybrid work**: “Work from anywhere for up to 2 months per year” + hybrid arrangement for most teams.
- **Diversity**: 21 nationalities, gender-diverse workforce, Equal Employment Opportunity employer.
- **Benefits**:
  - Competitive compensation with comprehensive healthcare (hospital, specialist, outpatient)
  - Mental health support: TELUS Health Employee Assistance Programme, quarterly self-care day (“Me Day”)
  - Generous leave: annual, sick, marriage, childcare, birthday leave
  - Employee engagement: monthly activities, birthday celebrations, referral incentives
  - Learning opportunities: mentorship, on-the-job experiences, funding for learning tools aligned with business needs
- **Impact**: Work that directly improves the financial well-being of millions of users across Asia.
- **Recognition**: Influential Brands 2025 & 2026 Top Employer.

## Sources
1. [moneyherogroup.com – Who We Are](https://www.moneyherogroup.com/who-we-are)
2. [moneyherogroup.com – Home](https://www.moneyherogroup.com/)
3. [moneyherogroup.com – Careers](https://www.moneyherogroup.com/careers)
4. [Greenhouse – Jobs at MoneyHero Group](https://job-boards.greenhouse.io/moneyherogroup/jobs/7734088003)
5. [LinkedIn – MoneyHero Group](https://hk.linkedin.com/company/moneyherogroup)

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