---
title: 'Executive - IT Support at Zeta'
canonical: 'https://feeny.ai/job/executive-it-support-zeta-mumbai-227t4zm52f34'
type: 'job'
last_seen: '2026-09-08'
---

# Executive - IT Support at Zeta

- **Company:** Zeta
- **Location:** Mumbai, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/zeta/aa98c726-9336-4d99-be08-20050eaf309c

## Job description

## About Zeta

Build the future of banking

[Zeta](https://www.zeta.tech/in/) is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.

Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in 2025.

Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including:

- Tachyon, our cloud-native banking stack built for population-scale systems
- Cipher, our unified authentication platform for secure, high-volume banking environments
- Digital Credit as a Service, enabling banks to launch credit lines on UPI
- Elena, our intelligent and conversational AI platform for banking
- Pixel, India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024
- Sparrow, the leading card experience for non-prime cardholders in the US …and more across cards, payments, lending, and core banking.

We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work.

If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground.

If you would like to learn more about how we have grown and evolved over the years, [watch our journey here](https://www.youtube.com/watch?v=Q8RZCTbRzw8). You can also explore [our website](https://www.zeta.tech/in/) and follow us on [LinkedIn](https://www.linkedin.com/company/zetasuite/), [Instagram,](https://www.instagram.com/lifeatzeta) [YouTube](https://www.youtube.com/@Zetasuite), and [X](https://x.com/zetasuite?lang=en).

## About the Role

As an IT Support Executive, this individual will play a crucial role in providing technical assistance and support (hardware and software) to an organization's users.

## Responsibilities

- Drive closure of local IT user calls within the specified SLAs.
- Coordinate with contractors/vendors, monitor progress of work, escalate delays and changes to the manager.
- Review/Prepare Daily, Monthly and Quarterly call analysis report, call trend report and
- Hardware failure report.
- Co-ordinate with Manager & Engineers for any process, management changes or technical support changes.
- Coordinate with Procurement team and ensure stock availability for daily operations.
- Act as a reliable point of contact for the Service Desk team for issue escalations & nonstandard service requests.
- Create conducive team-atmosphere by applying required motivation levels
- Plan and execute maintenance schedules.

## Skills

- You possess strong problem solving skills with ability to organize and analyze data
- You are confident, creative, proactive in taking initiatives and achieving them
- You are a goal-oriented individual with a strong attention to detail
- Should have basic knowledge of Mac, Linux and Network Installation, configuration and Managing of Windows 7 up to Windows 10 machines.
- Should have excellent Windows Desktops OS troubleshooting skills including hardware troubleshooting skills.
- Installation, configuration & management of Servers, WiFi Router and Network devices.
- Installation and management of mail applications like MS Outlook and Thunderbird.
- Should have hands-on experience with Google Apps (Gmail, Google Docs, etc)
- Monitoring of Servers and Network devices to ensure minimal downtime.
- Inventory management for hardware and software.
- Backups and profile migration for users co-ordination with vendors for timely resolutions on hardware related calls.
- Manage centralized Kaspersky Antivirus server, WSUS, WDS, File & Print services
- Basic knowledge of DHCP, DNS, SCCM and good knowledge of RAID
- Should know how to upgrade firmware and BIOS
- User and security access management using Active Directory Services

## Experience and Qualifications

- Graduation in IT is highly preferable.
- Candidate should have good knowledge of IT products.
- You have 3+ years of relevant experience
- Shift Working hours involved , candidates should be comfortable working in shifts.

## Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.

## About Zeta

## Company Overview
- **One-liner**: Zeta Global is an AI-powered marketing cloud that unifies identity, intelligence, and activation to help enterprises drive measurable growth across the full customer lifecycle.
- **Entity Type**: Public (NYSE: ZETA)
- **Headquarters**: New York, NY, USA (3 Park Ave, 33rd Floor, New York, NY 10016)
- **Founded**: 2007
- **Founders**: David A. Steinberg and John Sculley (former Apple CEO)

## Core Business
- **Primary Industry**: AI-powered marketing technology / enterprise SaaS
- **Target Customers**: B2B enterprises (CMOs and marketing teams)
- **Mission / Purpose**: “Accelerate Brand Growth” by making modern marketing easier, more intelligent, and provably effective.

## Products & Services
- **Zeta Data Cloud**: A proprietary identity graph and data platform that builds intelligence around individuals, not segments, for precision at scale.
- **Customer Data Platform (CDP)**: Turns fragmented data into a clear, actionable view of each customer journey.
- **Acquisition**: Profitable new customer targeting using better data and efficient, scalable activation.
- **Personalized Engagement**: Cross-channel campaigns optimized with real-time signals.
- **Loyalty**: Customer retention and advocacy through meaningful rewards and experiences.
- **Analytics**: Real-time optimization and provable ROI measurement across campaigns.

All offerings are delivered as a unified SaaS platform.

## Market Standing
- **Valuation / Market Cap**: Not disclosed in provided sources (public company; market cap available on financial platforms)
- **Key Metric**: Total employees – 2,000+ globally (as of 2026)
- **Notable Investors / Partners**: Co-founded by John Sculley (former Apple CEO); other institutional investors not listed in provided sources.
- **Growth Signals**: 142 active job openings across engineering, data science, customer solutions, and more; offices in New York, San Francisco, Los Angeles, Nashville, and Hyderabad; expanding remote roles.

## Competitive Advantages
- **Proprietary AI & Identity Graph**: Zeta’s Data Cloud includes one of the industry’s most advanced identity graphs, enabling individual-level intelligence rather than segment-based targeting.
- **Unified Platform**: Covers the full customer lifecycle (acquisition, engagement, loyalty, analytics) in one system, breaking down traditional silos.
- **Provable ROI**: Every dollar spent is tied to real outcomes, giving decision-makers confidence in investment.
- **Scale & Enterprise Focus**: Designed for large brands with complex marketing needs.

## Strategic Focus
- **Agentic Marketing**: Zeta positions itself as “the intelligence layer for agentic marketing,” guiding every decision, action, and outcome with AI.
- **Continuous Learning**: The platform continuously improves from real-time signals to deliver smarter advantages.
- **Cross-Channel Optimization**: Emphasis on unifying data and activation across channels for efficiency and measurable business outcomes.

## Why Work Here
- **Culture**: “Achieving the Impossible™” – a collaborative, entrepreneurial environment that encourages innovation and impact.
- **Diversity & Inclusion**: Active employee resource groups for Asian & Pacific Islander, sustainability, neurodiversity, Hispanic/Latinx, LGBTQIA+, and women.
- **Work Flexibility**: Mix of in-office (New York, San Francisco, Los Angeles, Nashville, Hyderabad) and remote roles (e.g., VP Data Cloud Consulting – Remote US).
- **Engineering & Data Focus**: Large number of openings in software development, data engineering, data science, site reliability, and security engineering.
- **Growth Opportunity**: 2,000+ employees with 142 open positions, indicating scaling and career advancement potential.

## Sources
1. [Zeta Global Website](https://www.zetaglobal.com/)
2. [Zeta Global – About Us](https://www.zetaglobal.com/about/)
3. [Zeta Global – Life at Zeta](https://www.zetaglobal.com/about/life-at-zeta/)
4. [Zeta Global Careers (Lever)](https://jobs.lever.co/zeta)
5. [Zeta Global Job Board (Greenhouse)](http://job-boards.greenhouse.io/zetaglobal)

## Other roles at Zeta

- [Cloud Network Engineer II](https://feeny.ai/job/cloud-network-engineer-ii-zeta-hyderabad-vf3659zbhqaz) — Hyderabad, India
- [Solution Train Manager](https://feeny.ai/job/solution-train-manager-zeta-hyderabad-pr2xg03dhrtk) — Hyderabad, India
- [Specialist - People Partner](https://feeny.ai/job/specialist-people-partner-zeta-bangalore-mnr5rgyfbmas) — Bangalore, India / DD
- [Specialist Total Rewards](https://feeny.ai/job/specialist-total-rewards-zeta-bangalore-aa2tb1102c65) — Bangalore, India / DD
- [Associate Director - Legal](https://feeny.ai/job/associate-director-legal-zeta-mumbai-k90fspsdrjrb) — Mumbai, India / Bengaluru, India
- [SIEM & SecOps Engineer II](https://feeny.ai/job/siem-secops-engineer-ii-zeta-hyderabad-9653t7ct7e12) — Hyderabad, India
- [Lead Site Reliability Engineer](https://feeny.ai/job/lead-site-reliability-engineer-zeta-hyderabad-hcf5k1c23h3w) — Hyderabad, India
- [Lead Site Reliability Engineer](https://feeny.ai/job/lead-site-reliability-engineer-zeta-hyderabad-g22fjg6fxdj9) — Hyderabad, India
- [Product Security Engineer II](https://feeny.ai/job/product-security-engineer-ii-zeta-hyderabad-75656v9xt4t5) — Hyderabad, India
- [Director – Enterprise Applications & IT Infrastructure](https://feeny.ai/job/director-enterprise-applications-it-infrastructure-zeta-bangalore-34bcg753xc2q) — Bangalore, India / DD