---
title: 'Executive Operations Manager at Loop'
canonical: 'https://feeny.ai/job/executive-operations-manager-loop-columbus-8m42rer1b8x1'
type: 'job'
last_seen: '2026-11-04'
---

# Executive Operations Manager at Loop

- **Company:** Loop
- **Location:** Columbus, OH
- **Last confirmed live:** 2026-11-04
- **Apply:** https://jobs.lever.co/loopreturns/c905a4ef-4880-4211-a22a-c93ad98000a8

## About Loop

## Company Overview
- **One-liner**: Loop provides an AI-powered operations platform for ecommerce brands to manage returns, exchanges, tracking, fraud prevention, and the entire post-purchase experience.
- **Entity Type**: Private (Series B; $125.45M total funding)
- **Headquarters**: Columbus, Ohio, United States
- **Founded**: 2017
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Ecommerce operations / returns management software
- **Target customers**: B2B – ecommerce brands of all sizes, originally built for Shopify and now available on all platforms
- **Mission**: Protect margins, delight customers, and help merchants build businesses that last; give ecommerce brands and their customers confidence in every purchase.

## Products & Services
- **Loop Platform**: Unified operations suite covering returns, exchanges, tracking, order editing, shipping, fraud prevention, delivery promise, and protection – all powered by AI and data from 200M+ shopper journeys.
- **Returns**: Guides shoppers to exchanges or store credit instead of refunds, retaining revenue.
- **Exchanges**: Enables seamless product swaps to improve loyalty.
- **Tracking**: Automated, branded delivery updates to reduce “Where’s my order?” tickets.
- **Promise**: Shows accurate delivery dates before purchase to increase conversion.
- **Editing**: Allows customers to change orders after purchase, reducing support tickets.
- **Protection**: Checkout add-on against loss or theft, generating incremental revenue.
- **Shipping**: Optimized reverse logistics with return labels and routing.
- **Intelligence**: AI-driven insights from 100M+ returns, 200M+ shoppers, 5K+ brands, and 1K+ carriers to predict outcomes and optimize policies.
- **Fraud**: Identifies abusive behavior and high-risk returns before approval.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metrics**: Annual revenue estimated at $5.85M (source: LinkedIn); total funding $125.45M across five rounds (Series A $10M, Series B $65M, additional Series B $50M, plus convertible note and venture round).
- **Notable Investors/Partners**: Investors not publicly named; key partner is Shopify (native integration). Integrates with ecommerce, logistics, and support systems.
- **Growth Signals**: 203 employees (+2.8% YoY); serves 5,000+ brands including Represent, Oh Polly, Alohas; expanded from Shopify-only to multi-platform; raised $50M in a 2023 Series B extension.

## Competitive Advantages
- **Data network effect**: Leverages data from 200M+ shopper journeys, 100M+ returns, and 1K+ carriers to continuously improve AI models for fraud detection, policy optimization, and predictive insights.
- **Exchange-first retention**: Converts returns into exchanges/store credit, directly improving merchant revenue retention.
- **End-to-end post-purchase suite**: Unifies tracking, returns, editing, protection, and fraud into one platform, reducing operational complexity for brands.
- **Enterprise readiness**: Supports domestic and international brands with broad carrier coverage and regional integrations.

## Strategic Focus
- Expand beyond Shopify to all ecommerce platforms.
- Deepen AI capabilities across fraud, intelligence, and automated policy decisions.
- Build a connected commerce operations suite that covers the entire post-purchase journey.
- Grow enterprise customer base and international presence (UK, EU, cross-border).

## Why Work Here
- **Culture**: Emphasizes “Be A Human First” with high empathy and high standards. Described as a formative career chapter where employees grow quickly and shape the future of commerce.
- **Remote/Hybrid**: Flexible – remote workspaces available, with in-office HQ in Columbus, Ohio. Some roles are listed as “In-Office or Remote.”
- **Perks**: Company equity, competitive compensation, regular team gatherings and social events.
- **Engineering culture**: 93 product + tech employees out of 204 total; strong focus on AI, data, and platform engineering.

## Sources
1. [Loop Careers (jobs.lever.co)](https://jobs.lever.co/loopreturns)
2. [About Us (loopreturns.com)](https://www.loopreturns.com/about/)
3. [Loop Returns Platform (loopreturns.com)](https://www.loopreturns.com/)
4. [LinkedIn Company Page (linkedin.com)](https://www.linkedin.com/company/loop-returns)
5. [Built In Profile (builtin.com)](https://builtin.com/company/loop-returns)

## Other roles at Loop

- [Columbus, OH Talent Community](https://feeny.ai/job/columbus-oh-talent-community-loop-columbus-b3pzqnvstv22) — Columbus, OH
- [Senior Platform Engineer](https://feeny.ai/job/senior-platform-engineer-loop-columbus-gsbvgj6t88yw) — / Columbus, OH / Chicago, IL / New York, NY
- [Executive Operations Manager](https://feeny.ai/job/executive-operations-manager-delta-solutions-strategies-patrick-sfb-m5cbq2m842gr) — Patrick Sfb, FL