---
title: 'Existing Account Specialist at MOO'
canonical: 'https://feeny.ai/job/existing-account-specialist-moo-cape-town-zq0g26z8cvtd'
type: 'job'
last_seen: '2026-09-21'
---

# Existing Account Specialist at MOO

- **Company:** MOO
- **Location:** Cape Town, South Africa
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-18
- **Last confirmed live:** 2026-09-21
- **Apply:** https://jobs.lever.co/moo/36c8366f-7ae1-4598-bbc4-0e3bf1c3867c

## Job description

MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life.

We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. Does that make us nerds? Probably, and we’re ok with that.

We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now.

Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.

The MOO Business Services Sales Team is a high-performing group of 35+ sales professionals dedicated to driving growth and delivering an exceptional client experience. We are tasked with two critical objectives: Acquiring and Onboarding New Business: Targeting and educating prospective clients on MOO's remarkable offering for large and growing enterprises Supporting and Growing Existing Accounts: Providing proactive account management and strategic consultation to elevate the experience and maximize the success of our current Business Services partners You will be the dedicated point of contact, and the voice of MOO for Business Services clients. Your primary responsibility is to deliver exceptional customer service, expertly managing a book of business and executing targeted account expansion to identify revenue opportunities. You will then effectively grow accounts to a level for graduation to our wider Returning Business team. Hours: Monday to Friday 2.30pm - 11.30pm SAST (March to October) 3.30pm - 12.30am SAST (October to March)

## Responsibilities

- Build relationships with customers to influence an increase in purchase volume, frequency and product mix through strong discovery, record-keeping, recommendation and presentation skills
- Actively identify opportunities for growth and collaboration with accounts in your book of business through development of relationships via contact expansion and your own research on the business
- Locate new stakeholders and locations in an organisation to find revenue opportunities
- Utilise current CRM and sales tools for outreach and document customer interactions in Salesforce
- Exceed the 25 daily dials and email activity metrics
- Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to existing clients to win projects and grow relationships
- Accurately forecast your anticipated monthly achievement upward to your manager and at times, other leaders in the businessAchieve monthly revenue and retention targets
- Engage in weekly coaching sessions and 1:1s with your manager
- Be an active member of your sales team and department by being an engaged participant in team meetings and strategy sessions

## About You

This is an exciting opportunity in our new South Africa based team for an Existing Account Specialist who will support the US based Returning Business teams with high activity. This person must be hardworking, naturally confident and driven, with a dynamic process to work autonomously.

- B2B account management experience
- Skilled in growing existing accounts and retaining customers is essential
- Goal-oriented and enjoys chasing targets
- Ability to manage time effectively in a remote environment
- Team-player with a positive attitude
- Solution-oriented mindset, constantly looking for ways to improve
- Professional, friendly and helpful on the phone and in writing
- Highly motivated, self-starter who loves to test and explore new challenges!

Nice To Haves

- Experience of working with US clients or for a US company
- Basic knowledge of design/print

What’s it like to work at MOO? MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.

That’s why we offer 19 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare and life insurance. We also offer flexible work schedules with hybrid and remote working for certain roles.

Diversity Statement We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.

## About MOO

## Company Overview
- **One-liner**: MOO is an award-winning online print business that makes great design and high-quality branded print products, from business cards to notebooks and water bottles, for customers worldwide.
- **Entity Type**: Private (funding stage: multiple rounds, $9.7M total raised)
- **Headquarters**: London, United Kingdom (additional offices in East Providence, RI; Cape Town, South Africa; Dagenham, UK)
- **Founded**: 2006
- **Founders**: Richard Moross (also serves as CEO)

## Core Business
- **Primary industry/industries**: Online print and design services; custom branded merchandise and promotional materials.
- **Target customers**: B2B (businesses of all sizes, from startups to enterprises) and B2C (individuals seeking professional print for personal brand or small business).
- **Mission or purpose statement**: "Great design for everyone" – making it simple to create beautifully designed, expertly crafted print and branded items that help customers start conversations, open doors, and strengthen relationships.

## Products & Services
- **Business Cards**: High-quality, uniquely designed cards with options for premium paper, edge painting, and finishes – the original product that launched the company.
- **Notebooks**: Custom-branded notebooks with a focus on design and durability.
- **Water Bottles**: Branded drinkware, part of the expanded merchandise range.
- **Promotional Merchandise**: A full suite of branded items including stickers, pens, tote bags, mugs, and more – designed to be “the very opposite of your average branded merch.”
- **Online Design Platform**: Easy-to-use website and tools for customers to upload designs or use templates, with professional support.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metrics**: Annual Revenue estimated at $83.1M (latest available estimate); Total Funding: $9.7M across 6 rounds.
- **Notable Investors/Partners**: Not explicitly listed in available sources – likely private investors.
- **Growth Signals**: Employee headcount growing (+9.9% year-over-year, ~450+ total across five locations); expanding product line beyond cards into merchandise; increasing focus on sustainability and flexible work models.

## Competitive Advantages
- **Design‑led approach**: Dedication to professional design and quality distinguishes MOO from bulk print providers – “great design for everyone.”
- **End‑to‑end service**: From design tools to manufacturing and global shipping, MOO controls the customer experience.
- **Sustainable Impressions program**: A public commitment to social and environmental responsibility, now embedded in the company’s manifesto and operations.
- **Strong brand and community**: Over 56,000 LinkedIn followers, award‑winning reputation, and a loyal customer base built on quality and service.

## Strategic Focus
- **Sustainability**: Acting with “care for people and the planet” – reducing environmental impact through products, materials, and operations.
- **Product expansion**: Moving beyond business cards into a full range of branded merchandise (notebooks, bottles, etc.) to become a one‑stop shop for customer print needs.
- **Flexible work model**: Embracing “Work 2.0” – permanent remote and hybrid options to attract and retain talent across continents.
- **Inclusion and development**: Investing in DEI (JEDI team), mental health support, and career growth via MOO University.

## Why Work Here
- **Culture**: “Keep it human” is a core value – an inclusive, supportive community that celebrates individuality and belonging. Active JEDI (Justice, Equality, Diversity and Inclusion) team driving policy and events.
- **Remote/Hybrid/Office**: MOO’s “Work 2.0” model offers permanent flexibility. Most roles can be hybrid or remote, with offices in London, East Providence (RI), and Cape Town. Casual dress, free snacks.
- **Benefits**:
  - 34 days of combined vacation and company holidays (increasing with tenure).
  - 401(k) retirement plan with 100% match up to 5%.
  - Paid parental leave: up to 16 weeks for primary parent, 2 weeks for secondary.
  - Healthcare via UnitedHealthcare (choice of plans).
  - Life insurance at 4x salary.
  - Employee discount: free print for employees, 30% off for friends and family.
- **Growth**: Career development program, MOO University for managers, and courses tailored to every level.
- **Engineering/tech**: Roles for software engineers (e.g., Software Engineer II, Data Engineer II) in modern tech stacks – part of the product origin teams.

## Sources
1. [MOO – About](https://www.moo.com/us/about)
2. [MOO – Working for MOO](https://www.moo.com/us/about/working-for-moo)
3. [MOO – Jobs on Lever](https://jobs.lever.co/moo)
4. [MOO LinkedIn Company Page](https://linkedin.com/company/moo-com)

## Other roles at MOO

- [New Account Specialist](https://feeny.ai/job/new-account-specialist-moo-cape-town-61cakaehqesq) — Cape Town, South Africa
- [Machine Operator (1st Shift)](https://feeny.ai/job/machine-operator-1st-shift-moo-east-providence-5tzmrdytgbb7) — East Providence, RI
- [Assembly Operator (1st Shift)](https://feeny.ai/job/assembly-operator-1st-shift-moo-east-providence-hed322fc6was) — East Providence, RI
- [Quality Controller 1st Shift (Manufacturing)](https://feeny.ai/job/quality-controller-1st-shift-manufacturing-moo-east-providence-8zgh9z06cbxm) — East Providence, RI
- [Senior Analytics Engineer](https://feeny.ai/job/senior-analytics-engineer-moo-london-9jsk4n00p1ve) — London, United Kingdom
- [Senior Manufacturing Manager](https://feeny.ai/job/senior-manufacturing-manager-moo-east-providence-4s25etpbqgge) — East Providence, RI
- [Assembly Operator (2nd Shift)](https://feeny.ai/job/assembly-operator-2nd-shift-moo-east-providence-8ypb7jag009p) — East Providence, RI
- [Account Executive](https://feeny.ai/job/account-executive-moo-london-rknqamm406mk) — London, United Kingdom
- [Machine Operator (2nd Shift)](https://feeny.ai/job/machine-operator-2nd-shift-moo-east-providence-zjvdsjwjxvqn) — East Providence, RI
- [Print Applications Specialist](https://feeny.ai/job/print-applications-specialist-moo-east-providence-tsrrknmtnn10) — East Providence, RI