--- title: 'Expansion Account Executive at SurveyMonkey' canonical: 'https://feeny.ai/job/expansion-account-executive-surveymonkey-ottawa-98vfr0ya68fc' type: 'job' last_seen: '2026-09-11' --- # Expansion Account Executive at SurveyMonkey - **Company:** SurveyMonkey - **Location:** Ottawa, Canada - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-26 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/surveymonkey/a0b90cc1-db9f-4cc2-a565-cf7955debbaf ## Job description SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at [surveymonkey.com](http://surveymonkey.com). ## What we’re looking for SurveyMonkey is seeking an Expansion Account Executive to join our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our existing customers, helping them uncover the full potential of our AI-powered insights platform to drive critical business decisions. We are hiring for this position to accelerate our footprint within established accounts, ensuring our customers maximize their ROI through expanded services and enterprise-grade integrations. You will join a culture that values ownership, transparency, and high-performance, where your contributions directly impact products used by 260K+ organizations worldwide. ## What you’ll be working on - Execute full-cycle sales strategies by identifying, prospecting, and closing expansion opportunities within an existing book of business to exceed revenue targets. - Partner with Customer Success teams to map organizational hierarchies and navigate new departments, effectively positioning SurveyMonkey’s enterprise suite to new buyers. - Deliver consultative, solution-based presentations that align our AI and automation capabilities with complex customer needs and measurable business outcomes. - Manage complex deal cycles using the MEDDPICC framework to ensure accurate forecasting, stakeholder alignment, and consistent pipeline health. - Leverage advanced sales technology, including Salesforce, Gong, and Outreach, to analyze deal insights and optimize your outreach strategy for maximum impact. - Drive continuous process improvement by incorporating feedback and industry trends into your sales approach, ensuring a modern and effective buying experience. We’d love to hear from people with - 2+ years of full-cycle B2B sales experience, with a proven track record of meeting or exceeding quotas in a SaaS or professional services environment. - Experience in account expansion or territory management, specifically in navigating large organizations to build relationships with new internal stakeholders. - Proficiency in sales qualification frameworks such as MEDDPICC, Sandler, or Challenger to manage multi-stakeholder deals. - Technical expertise in CRM and sales engagement tools, specifically Salesforce and Gong, to manage data-driven pipelines. - AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning. - A background in building business cases and Mutual Action Plans (MAPs) to guide prospects through the procurement and implementation process. The base pay provided for this position ranges from CAD $56,312.50/year - $66,250.00/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy. SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. #LI-Hybrid ## Why SurveyMonkey? We’re glad you asked At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the [CHOICE Fund](https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/) to help employees thrive in work and life. We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with[25 acts of giving](https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/), opening new hubs in [Costa Rica](https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/) and [India](https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/), crossing the threshold of [100 billion questions answered](https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&utm_medium=member_desktop&rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE), and earning recognition as one of the Most Inspiring Workplaces across [North America](https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/) and [Asia](https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/). We live our[company values](https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/)—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. ## Your data For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our [Global Applicant and Candidate Data Privacy Notice](https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/). Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment. ## About SurveyMonkey ## Company Overview - **One-liner**: SurveyMonkey is the world’s most popular online survey and forms platform, helping organizations gather feedback and insights to drive better decisions. - **Entity Type**: Private (acquired by an investor group led by Symphony Technology Group in 2023; formerly public under ticker SVMK) - **Headquarters**: San Mateo, California, USA - **Founded**: 1999 - **Founders**: Ryan Finley and Chris Finley ## Core Business - **Primary industry**: Software-as-a-Service (SaaS) – survey and feedback management, experience management, market research. - **Target customers**: B2B and B2C, serving small businesses, enterprise organizations, education, healthcare, government, and non-profits. - **Mission**: “Help teams around the world gather insights and information that inspire better decisions, create experiences people love, and drive business growth.” - **Vision**: “Deliver the answers that drive the world’s progress.” ## Products & Services - **SurveyMonkey Platform**: Core online survey and form builder with 500+ expert templates, AI-assisted creation, and 200+ integrations. Used by 260K+ organizations globally. - **SurveyMonkey Audience**: A global respondent panel of 335M+ people in over 130 countries for targeted market research. - **GetFeedback**: A customer experience (CX) solution for journey-based listening and trend tracking. - **TechValidate**: A tool for collecting and publishing customer evidence (case studies, testimonials). - **Enterprise Features**: Advanced security, admin controls, single sign-on, and scalable integrations. ## Market Standing - **Valuation**: Not publicly disclosed (private company since 2023). - **Key Metric**: Annual revenue of **$480.9M** (most recent data), with a net income of $287M in 2022. - **Notable Investors/Partners**: Owner is **Symphony Technology Group** (acquired in 2023). Prior to that, SurveyMonkey was publicly traded. - **Growth Signals**: - Over **260K organizations** actively use the platform. - Processes **20 million+ questions answered daily**. - Employs **892 people** across 28 countries (though headcount decreased 3.8% YoY). ## Competitive Advantages - **Brand Recognition**: “The world’s most popular survey platform” with a massive user base and trust among enterprises and small businesses alike. - **AI Integration**: AI-powered survey creation and analysis that surfaces hidden patterns and trends. - **Vast Audience Panel**: Access to 335M+ respondents in 130+ countries for on-demand market research. - **Robust Ecosystem**: 200+ integrations and partnerships with leading business tools. - **End-to-End Feedback Play**: Covers employee experience, customer experience, market research, and event feedback within a single platform. ## Strategic Focus - **Continuous Insights Engine**: Moving beyond one-off surveys to always-on, journey-based listening and early churn detection. - **AI & Automation**: Leveraging AI to build surveys, analyze open-ended responses, and automate workflows. - **Customer & Employee Experience**: Deepening capabilities in CX and EX to drive retention and loyalty. - **Enterprise Scale**: Expanding secure admin tools and compliance features for large organizations. ## Why Work Here - **Culture**: Values-driven environment centered on curiosity, inclusion, innovation, and collaboration. “Champion inclusion” and “Get curious” are core values. - **Remote/Hybrid**: Flexible work model with office hubs in San Mateo (HQ), Portland, Canada, the Netherlands, Ireland, India, and Costa Rica, plus fully remote team members. - **Benefits**: Comprehensive medical, dental, vision, mental health, and family planning benefits; a customizable “C.H.O.I.C.E. fund”; generous paid time off; and a “Take 4” sabbatical of four additional weeks after five years. - **Professional Development**: Access to senior leader 1:1s, online learning programs, and career path support. - **Community & Social Impact**: Employee Resource Groups (ERGs), Diversity, Inclusion, and Impact Groups (DIIGs), charitable matching, and volunteer grants. - **Recognition**: Peer-to-peer award programs and a culture that celebrates wins and hard work. ## Sources 1. [surveymonkey.com](https://www.surveymonkey.com/about/) – About Us page 2. [surveymonkey.com](https://www.surveymonkey.com/) – Homepage 3. [surveymonkey.com](https://www.surveymonkey.com/careers/) – Careers page 4. [surveymonkey.com](https://www.surveymonkey.com/about/vision-mission/) – Vision, Mission & Values 5. [linkedin.com](https://www.linkedin.com/company/surveymonkey) – LinkedIn Company Profile ## Other roles at SurveyMonkey - [Expansion Account Executive](https://feeny.ai/job/expansion-account-executive-surveymonkey-canada-rybe8f278k65) — Canada - [New Business Account Executive](https://feeny.ai/job/new-business-account-executive-surveymonkey-ottawa-06mdc50z7p74) — Ottawa, Canada - [Lead Product Manager](https://feeny.ai/job/lead-product-manager-surveymonkey-bengaluru-nf8mbebjp5se) — Bengaluru, India - [Senior Database Engineer II](https://feeny.ai/job/senior-database-engineer-ii-surveymonkey-canada-0q0fh1j187se) — Canada - [Product Manager II - Admin & User Management](https://feeny.ai/job/product-manager-ii-admin-user-management-surveymonkey-ireland-q3ge1weaxn52) — Ireland - [Accounts Payable Analyst](https://feeny.ai/job/accounts-payable-analyst-surveymonkey-canada-71nqhz1qj8zn) — Canada - [New Business Account Executive](https://feeny.ai/job/new-business-account-executive-surveymonkey-sydney-p3cqe4jg0c27) — Sydney, Australia - [Accounts Payable Analyst](https://feeny.ai/job/accounts-payable-analyst-surveymonkey-ottawa-7tbvdsx3kvag) — Ottawa, Canada - [Senior Manager, Lifecycle Marketing](https://feeny.ai/job/senior-manager-lifecycle-marketing-surveymonkey-canada-e0ch7q5ndaa9) — Canada - [Senior Manager, Lifecycle Marketing](https://feeny.ai/job/senior-manager-lifecycle-marketing-surveymonkey-ottawa-dj96135vkhf0) — Ottawa, Canada