--- title: 'Expedition Cruise Expert at Kensington' canonical: 'https://feeny.ai/job/expedition-cruise-expert-kensington-united-states-780cecs7khhx' type: 'job' last_seen: '2026-09-16' --- # Expedition Cruise Expert at Kensington - **Company:** Kensington - **Location:** United States - **Posted:** 2026-02-24 - **Last confirmed live:** 2026-09-16 - **Apply:** https://job-boards.greenhouse.io/kensingtontours/jobs/5062037007 ## Job description Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime! We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air. To learn more about Kensington, visit [kensingtontours.com](http://kensingtontours.com/). Job Description This is not a typical sales role. This is a call to professionals who sell with elegance, advise with authority, and understand that, for discerning travelers, the journey is everything. Kensington's Expedition Cruise Experts are the architects of extraordinary adventures - designing bespoke Land & Sea itineraries that take clients to the far edges of the earth, from the towering icebergs of Antarctica, to the wildlife richness of the Galapagos, or cruising underneath the Midnight Sun in the Arctic. From the moment of first contact to welcoming your travelers home, you will guide high-end clientele through a unique and exhilarating portfolio of luxury products and experiences. You will offer an array of premium-to-luxury cruise line products, along with meticulously curated pre- and post-cruise experiences, including private guides, charter flights, luxury lodges, and immersive cultural experiences. As a Cruise Expert, you will own the full sales cycle with confidence: uncovering each client's vision in the discovery call, navigating vessel selection and cabin categories, coordinating logistics, and closing with conviction. You will action incoming leads and cultivate a book of loyal, high-net-worth clients who return to you again and again because no one else delivers at your level. What You'll Do: - Lead high-touch discovery conversations that reveal what moves your clients - then design journeys that exceed those expectations. - Craft seamless Land & Sea itineraries that combine bespoke fly-cruise options, luxury lodges, private guides, and multi-country extensions. - Manage availability, quotes, and bookings with precision, working with our curated network of world-class cruise partners. - Build and deepen a portfolio of loyal, high-net-worth clients through exceptional service, proactive communication, and a consultative sales approach that prioritizes the client experience first. - Bring destinations to life through vivid storytelling and passion. - Consistently meet and exceed monthly revenue targets while elevating the client experience. What You Bring: - 3+ years of consultative cruise or luxury travel sales experience. - First-hand experience with luxury and/or expedition cruising - Demonstrated ability to design and sell complex Land & Sea itineraries, and FIT travel for high-net-worth clientele. - A track record of exceeding sales targets while delivering a high-touch client experience. - Strong organizational discipline to manage multiple active itineraries simultaneously without missing details. - Calm and creative problem-solving instincts to find solutions before clients notice the problem existed. - Fluency with systems and technology, from CRMs to booking platforms and supplier systems. - Strong written and verbal communication - polished, warm, and precise in all client interactions. What’s In It for You? - Competitive base salary + uncapped commission structure - 3 weeks paid time off - Comprehensive benefits package - Performance-based FAM trips - Industry discounts - Extensive training and onboarding program - Strong opportunities for growth and career progression Cultural Fit - Thrives working in a technology and KPI driven organization. - Able to thrive in an entrepreneurial environment. - Highly functional in a fast-paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working. - Ability to build trust and work through conflict both upwards and downwards. #LI-Remote #LI-Remote The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by the hiring team. We thank all candidates for their interest, however, only those selected for an interview will be contacted. ## About Kensington ## Company Overview - **One-liner**: Kensington delivers the world’s most personal, private-guided luxury travel experiences across more than 120 countries, designing tailor-made journeys for discerning clients. - **Entity Type**: Private (Privately Held) - **Headquarters**: Toronto, Ontario, Canada - **Founded**: Year not publicly available - **Founders**: Names not publicly available ## Core Business - **Primary industry**: Luxury Travel Arrangements / Custom Tour Operations - **Target customers**: B2C (high-net-worth individuals and luxury travelers seeking personalized, private-guided experiences) - **Mission or purpose statement**: To bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure they enjoy the authentic best of their destination — creating a unique journey rich in memories that last a lifetime. ## Products & Services - **Private Guided Tours (Kensington Tours)**: Custom, private-guided itineraries in over 100 countries, crafted by destination experts with deep in-country knowledge. - **Kensington Cruises**: Curated cruise experiences with private guides and personalized shore excursions. - **Kensington Yachts**: Luxury yacht charters with bespoke itineraries. - **Kensington Villas**: High-end villa rentals with concierge-level service. - **Kensington Expeditions**: Adventure-focused private expeditions to remote destinations. - **Kensington Corporate**: Tailored corporate travel and incentive programs. - **Kensington Jets**: Private jet travel arrangements. - **Kensington Air**: Air travel booking and logistics services. ## Market Standing - **Valuation/Market Cap**: Not disclosed (privately held) - **Key Metric**: Annual Revenue of **$27.0M** (latest available data) - **Notable Investors/Partners**: Not publicly disclosed. The company operates under the TripArc umbrella (a travel technology and services group). - **Growth Signals**: - Headcount of **541 employees** (+22.3% year-over-year, adding 132 people) - LinkedIn followers: **32,980** (up 27.6% year-over-year) - Operates in **13 countries** (including Canada, US, UK, Ireland, Egypt, Kenya, Saudi Arabia, Mexico, Spain, New Zealand) - Named one of “The Best Adventure Travel Companies on Earth” by National Geographic Adventure Magazine - Received “World’s Best Awards” from Travel + Leisure Magazine (2011, 2015) ## Competitive Advantages - **Deep local expertise**: Employs destination experts with genuine in-country knowledge, not generic travel agents. - **Private-guided model**: Every journey is private and guided by local experts — a premium differentiator vs. group tour operators. - **Global scale with personal touch**: Operates in 120+ countries while maintaining a highly personalized, one-client-at-a-time approach. - **24/7 on-trip support**: Unbeatable around-the-clock support for travelers in any time zone. - **Multi-brand portfolio**: Offers tours, cruises, yachts, villas, expeditions, corporate travel, and private jets — a comprehensive luxury travel ecosystem. ## Strategic Focus - **Technology & data-driven personalization**: Actively hiring for BI Developer, Senior BI Developer (Executive Analytics & Fabric Platform), Manager of Business Insights, and Analyst roles — signaling a push toward data-driven product and customer experience. - **Commercial expansion**: Hiring a VP of Travel Product & Commercial Strategy, Directors of Sales, and Cruise Experts — indicating growth in sales channels and product lines. - **Digital platform investment**: Senior Director of Website & Digital Platforms on the leadership team; hiring a Director of CX Optimization & Experimentation. - **Cybersecurity**: Hiring a Director of Cybersecurity, suggesting scaling of digital infrastructure. ## Why Work Here - **Culture & values**: Emphasizes five core values: *We Earn Trust*, *We Fail/Learn Fast*, *We Deal in Facts*, *We Are a Team*, and *We Take Ownership*. Highly collaborative, data-driven, and accountability-focused environment. - **Diversity & inclusion**: **67% of leadership positions held by women**; **35 nationalities** represented on the team. - **Flexibility**: Offers a **remote work program** and opportunities to work remotely when necessary (though primary HQ is Toronto office-based). - **Travel perks**: Top performers receive **familiarization trips**; shared love of exploration is a core part of the culture. - **Wellness & benefits**: Extended health coverage including employee assistance and wellness offerings; lunch-hour yoga classes; regular learning sessions. - **Compensation**: Industry-leading salaries, **RRSP matching program**, referral bonuses, and recognition rewards. - **Community impact**: Active volunteer program (Kensington Cares) — supports local charities and global causes. - **Growth & training**: Committed to career advancement with ongoing training and development opportunities. - **Team composition**: 1,430 total years of travel industry experience among staff; strong talent pipeline from companies like Travel Edge, Flight Centre, Navigatr, and G Adventures. ## Sources 1. [kensingtontours.com](https://www.kensingtontours.com/careers) 2. [linkedin.com](https://www.linkedin.com/company/kensington-tours) 3. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/kensingtontours/jobs/5047598007) 4. [cbinsights.com](https://www.cbinsights.com/company/kensington-tours) 5. [builtin.com](https://builtin.com/company/kensington-tours) ## Other roles at Kensington - [Integrated Marketing Manager](https://feeny.ai/job/integrated-marketing-manager-kensington-toronto-2nczmj078xzd) — Toronto, Canada - [Senior Frontend Developer](https://feeny.ai/job/senior-frontend-developer-kensington-toronto-8vxm97jpyqk1) — Toronto, Canada - [Talent Acquisition Specialist (Technology & Corp Recruitment)](https://feeny.ai/job/talent-acquisition-specialist-technology-corp-recruitment-kensington-toronto-rjmtrt80gh1m) — Toronto, Canada - [Marketing Insights & Reporting Analyst](https://feeny.ai/job/marketing-insights-reporting-analyst-kensington-toronto-9tndw8dybamm) — Toronto, Canada - [Travel Product Merchandising Coordinator](https://feeny.ai/job/travel-product-merchandising-coordinator-kensington-toronto-xwfnmpv9259r) — Toronto, Canada - [SME Product Manager (Travel Platforms)](https://feeny.ai/job/sme-product-manager-travel-platforms-kensington-toronto-x0020d9kes2c) — Toronto, Canada - [CRM Email Specialist](https://feeny.ai/job/crm-email-specialist-kensington-toronto-xqtsbehdzb5f) — Toronto, Canada - [Travel Product Content Specialist](https://feeny.ai/job/travel-product-content-specialist-kensington-toronto-sqknzbfjezyy) — Toronto, Canada - [SME Product Manager (Travel Platforms)](https://feeny.ai/job/sme-product-manager-travel-platforms-kensington-canada-358e471p1cf9) — Canada - [Videographer/Editor](https://feeny.ai/job/videographer-editor-kensington-toronto-hyk6tp6xvrb5) — Toronto, Canada