---
title: 'Experience Architect at Pillar Technology'
canonical: 'https://feeny.ai/job/experience-architect-pillar-technology-detroit-3r2sy4dsg6s8'
type: 'job'
last_seen: '2026-09-10'
---

# Experience Architect at Pillar Technology

- **Company:** Pillar Technology
- **Location:** Detroit, MI
- **Employment:** full-time
- **Posted:** 2017-08-04
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/pillartechnology/6ff09674-cf18-4ab1-8576-616110c31ff2

## Job description

Pillar Technology is looking for an Experience Architect to add to our growing team.  The Experience Architect will collaborate with software developers, experience designers, product managers as well as a variety of stakeholders, to research, design and develop compelling digital experiences for our clients. Pillar Technology prides itself on being the premier provider of Digital Experience consulting and development.

Essential Duties & Responsibilities:

- Advocate on behalf of the end user throughout research, design and development, working alongside developers, product managers, delivery leaders, analysts and other stakeholders who, may or may not have experience with a user-centered product development approach.
- Plan, conduct and moderate user research for clients, both qualitative and quantitative, and utilize research data generated from both primary and secondary sources.
- Synthesize research results into actionable insights and drive concept development including such methods as contextual inquiry, ethnographic research, persona and scenario development, and structured ideation.
- Work alongside software developers to use research to define and prioritize product requirements.
- Develop mockups, wireframes, and clickable prototypes for rapid, iterative design, using iterative testing methods to enhance usability and customer value during both design and development.
- Work alongside Experience Designers and Delivery Leaders to give direction and lead the planning of the experience team. Provide high-level direction for the development of a world-class digital experience.

Required Skills/Knowledge/Experience:

- Bachelor's in Interaction Design, Graphic Design, HCI, Psychology, Human-Computer Interaction, Interaction Design, Human Factors, or equivalent.
- 5+ years as a key member of a DX, UX or design team participating in the complete product development lifecycle of successfully launched digital products or applications.
- Knowledge and experience in ethnographic user research (contextual inquiry), usability, and UX design methods with a focus on human-computer interaction for digital products.
- Success in working with end-users, customers, product management, and developers.
- Ability to guide experience development with a multifunctional team and to adapt to changes in business, product, organization, or individual needs.
- Clear understanding of usability and web standards.
- Experience working with and conducting remote user testing, survey research, usability testing, task analysis, and heuristic reviews.
- Strong portfolio of work demonstrating experience planning for mobile apps, web applications or software, ability to turn data into knowledge, and communicating in multifunctional team projects
- Demonstrated experience with design thinking, white board facilitation, research planning, prototyping, and user research.
- Competency with UI design standards, heuristic analyses/expert review, prototyping, and wireframing.
- Experience planning and conducting user research, including usability testing.
- Experience working with Agile teams, and creating artifacts such as personas, story maps, user stories, etc. and working within an iterative, agile culture.
- Experience with tools like Axure, Sketch, InvisionApp and other research, prototyping and/or information architecture tools desired.
- Portfolio with examples of user experience artifacts, creative process, user research and examples of end products and experiences desired.

Pillar Technology is an Equal Opportunity Employer (EOE). We strongly support diversity in the workplace.

## About Pillar Technology

## Company Overview
- **One-liner**: Pillar Technology is a digital engineering and manufacturing services firm that helps clients design, build, and deliver smart connected products and services, now operating as part of Accenture Industry X.0.
- **Entity Type**: Private (Acquired by Accenture in August 2018)
- **Headquarters**: Columbus, Ohio, United States
- **Founded**: 1996
- **Founders**: Not publicly disclosed; key executives include Daniel Yeh (CEO) and Bob Myers (former CEO per Inc. profile)

## Core Business
- **Primary industry/industries**: Digital Engineering, Manufacturing Services, IT Services and IT Consulting
- **Target customers**: B2B – Enterprises across manufacturing, infrastructure, energy, and industrial sectors
- **Mission or purpose statement**: “Uncovering and executing industry-disrupting opportunities” by combining strategy, product design, and software/hardware engineering to create a seamless End2End process for connected physical products and services.

## Products & Services
- **Digital Engineering & R&D**: End-to-end development of smart connected products, including embedded software, IoT, and cloud integration.
- **Manufacturing & Operations Services**: Digital production, intelligent asset management, advanced automation and robotics, and aftermarket services.
- **Infrastructure & Capital Projects**: Digital twins, threads, and AI-driven solutions to improve resiliency, productivity, and sustainability.
- **Technology Transformation**: Cloud, cybersecurity, data & AI, and metaverse solutions tailored to industrial clients.

## Market Standing
- **Valuation/Market Cap**: Not applicable (acquired by Accenture; no public valuation available)
- **Key Metric**: Annual Revenue of **$51.8M** (LinkedIn estimate) – *Conflicting reports*: Inc. lists company size as 201-500 employees, while Built In shows 76 employees and Tracxn reports 42 employees as of April 2026.
- **Total Funding**: $6.5M in two rounds (Venture Round 2019, Private Equity Round 2018 led by NewSpring)
- **Notable Investors/Partners**: NewSpring (lead investor in 2018), Deloitte Corporate Finance (advisor), Accenture (acquirer)
- **Growth Signals**: Joined Accenture Industry X.0 to scale globally; alumni have founded spin-off consultancies (e.g., after 2022); offices in Ann Arbor, Columbus, Des Moines, San Francisco, and Detroit.

## Competitive Advantages
- **Deep domain expertise** in industrial digital transformation, combining hardware, software, and strategy under one roof.
- **Proven methodology** (“Forge” approach) for rapid prototyping and agile delivery.
- **Access to Accenture’s global network** and resources while retaining a boutique, craft-focused culture.
- **Longevity** – operating since 1996 with a track record of delivering complex, mission-critical systems.

## Strategic Focus
- **Integration with Accenture Industry X.0** to expand digital engineering, manufacturing, and sustainability services globally.
- **Leveraging AI, data, and digital twins** to reinvent engineering and capital projects for clients.
- **Building talent** through a “Software Craftsman” culture that emphasizes continuous learning and cross-functional collaboration.

## Why Work Here
- **Culture**: Emphasizes craftsmanship, agile practices, and a “Next Generation Agile Organization” philosophy. Known for a collaborative, learning-oriented environment.
- **Work model**: In-office presence required at one of three main hubs (Ann Arbor, Columbus, Des Moines) or satellite offices (San Francisco, Detroit). Not remote-first.
- **Notable perks**: Career development through mentorship, access to cutting-edge industrial projects, and the stability of being part of Accenture while maintaining a smaller-company feel.
- **Engineering culture**: Strong focus on modern tech stacks (Elixir, Kubernetes, Python, React, Node.js, Docker, etc.) and continuous delivery. Roles include Software Craftsman Developer, Experience Architect, and Software Engineer.

## Sources
1. [jobs.lever.co](https://jobs.lever.co/pillartechnology) – Careers page with job listings
2. [builtin.com](https://builtin.com/company/pillar-technology) – Company overview, offices, employee count, culture
3. [linkedin.com](https://linkedin.com/company/pillar-technology) – LinkedIn company page with revenue, funding, workforce, and acquisition details
4. [tracxn.com](https://tracxn.com/d/companies/pillartechnology/__zKbmnmre0LKljuXmrtrCOzWgVYuNYidlZunmZKJQlOo) – Tracxn profile with funding, competitors, employee count
5. [inc.com](https://www.inc.com/profile/pillar-technology) – Inc. 5000 profile with company size and leadership

## Other roles at Pillar Technology

- [Software Craftsman Developer](https://feeny.ai/job/software-craftsman-developer-pillar-technology-ann-arbor-ct1j738nchp3) — Ann Arbor, MI
- [Account Executive](https://feeny.ai/job/account-executive-pillar-technology-san-francisco-crk3c1pyfpha) — San Francisco, CA
- [Software Engineer](https://feeny.ai/job/software-engineer-pillar-technology-san-francisco-thz3z6tmk53c) — San Francisco, CA