---
title: 'Experience Operations at Scarlet'
canonical: 'https://feeny.ai/job/experience-operations-scarlet-london-750q9maw29sz'
type: 'job'
last_seen: '2026-10-30'
---

# Experience Operations at Scarlet

- **Company:** Scarlet
- **Location:** London, United Kingdom
- **Compensation:** £50k–£60k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-30
- **Apply:** https://jobs.ashbyhq.com/scarlet/1ae8f939-c6a4-4828-b0e8-430c8b0e362c

## Job description

We pull medical technology from the future to solve human health.

Scarlet is authorised to assess and certify medical devices. We combine clinical, technical and regulatory expertise with AI agents and software so rigorous certification can keep pace with product development at the world’s most ambitious technology companies, without lowering the safety bar. Our customers have cut a year or more from their certification timelines for new AI-enabled medical devices and shortened product-update cycles from months to weeks. You’ll join a team building the infrastructure that makes these outcomes repeatable at scale.

## Who you are

- You have spent at least 3 years organising events, exceptional hospitality experiences, or in an operations role
- You love problem solving and are fascinated by how to make an events engine hum - from venue sourcing to invite workflows to guest experience and more
- You have a deep passion for IRL experiences and you’re excited to enable the impact of Scarlet’s events and community to grow exponentially across the world
- You have outstanding organisational skills, care about clean data and processes, use AI agents in your work, and you also like to get hands-on
- You approach problems from first principles and adhere to MECE (Mutually Exclusive, Collectively Exhaustive) principles

Desirable

- You have experience building automations within CRMs
- You've worked in a start-up environment with high ownership
- You've built event processes, playbooks, or systems that support growth

What the job involves We believe in the impact of premium, IRL experiences. We organise 10+ of these per month across the world, and this will soon be 30+. We’re looking for someone to join our Growth team, working closely with our Experience Lead, to develop and scale the systems and processes needed to expand our world-class in-person events globally.

- Work closely with our Experience Lead to organise premium experiences for customers, sales prospects, media, and other industry stakeholders
- Use agents and work hands-on to build and optimise the system(s) that scale our IRL events and community
- Build and maintain event playbooks to ensure consistent, world-class delivery as we scale
- Identify opportunities for automation while preserving a high-touch, hyper-hospitable guest experience
- Book incredible venues, manage guest logistics, and help produce attendee-delighting events
- Create thoughtful pre-event workflows that scale but remain personal
- Craft tools to find exceptional event spaces in any city
- Work closely with Sales teammates to design systems that find the right guests, manage invitations, track attendance, and surface important attendee insights

The interview process

- Intro call with [Dan](https://www.linkedin.com/in/danlevy1/) - 20 mins
- Interview call with [Emily](https://www.linkedin.com/in/emilyotterbeck/) - 30 mins
- Technical interview with [Alice](https://www.linkedin.com/in/alice-morris-25b872106/) & [Dan](https://www.linkedin.com/in/danlevy1/) - 2x1 hour
- Culture and values interview with [James](https://www.linkedin.com/in/james-dewar-78758992/?originalSubdomain=uk) & [Jamie](https://www.linkedin.com/in/jamie-cox-01458b3a/?originalSubdomain=uk) - 2x20 mins
- Offer & referencing

## About Scarlet

## Company Overview
- **One-liner**: Scarlet is the only Notified Body specialised in certifying AI-powered software as a medical device (SaMD) for the EU and UK markets.
- **Entity Type**: Private (Series A, July 2024)
- **Headquarters**: London, United Kingdom, with a second office in Amsterdam, Netherlands.
- **Founded**: 2020
- **Founders**: James Dewar (Co-founder)

## Core Business
- **Primary Industry**: Healthcare IT, Medical Device Certification, Regulatory Compliance
- **Target Customers**: B2B (Healthtech and MedTech companies building AI and SaMD solutions)
- **Mission Statement**: To hasten the transition to universally accessible healthcare by enabling customers to get their life-changing technology to the people who need it.

## Products & Services
- **EU & UK Medical Device Certification**: Acts as a Notified Body (under EU MDR 2017/745) and an UK Approved Body to certify AI medical devices and SaMD. [scarlet.cc](https://www.scarlet.cc/)
- **ISO 13485 Certification**: Accredited to issue ISO 13485 certificates for quality management systems in medical devices.
- **Continuous Iteration Support**: Provides a regulatory pathway that allows for the frequent, iterative product releases required for modern AI products, a key differentiator from traditional Notified Bodies.
- **Certificate Transfer Service**: Facilitates the transfer of existing medical device certifications to Scarlet in as little as 4 weeks. [scarlet.cc](https://www.scarlet.cc/)

## Market Standing
- **Total Funding**: USD $26.6M across three rounds (Pre-Seed, Seed, Series A).
- **Key Metric - Total Funding**: $26.6M. Key Metric - Headcount: ~57 employees as of mid-2025, with 50% year-over-year growth.
- **Notable Investors**: Atomico (led the $17.5M Series A in July 2024), Creandum (led the $7M Seed round).
- **Growth Signals**: Rapid headcount growth (+50% YoY). A surge in active job postings (up 500% year-over-year). LinkedIn follower growth of +126% year-over-year. Operates across 9 countries, indicating strong remote-first hiring capacity.

## Competitive Advantages
- **Unique Market Position**: The only Notified Body in Europe purpose-built and specialised for AI and SaMD, giving it a unique regulatory and technical moat.
- **High Regulatory Trust**: Led by a board and panel of former global regulators, including the ex-Director of Medical Devices at the UK’s MHRA and the ex-CEO of BSI. This grants unparalleled credibility and deep insights into regulatory requirements. [scarlet.cc](https://www.scarlet.cc/company)
- **Impartiality Panel & Advisors**: Includes former heads of the UK’s MHRA and EU regulatory experts, ensuring adherence to the highest standards. [scarlet.cc](https://www.scarlet.cc/company)
- **Process Speed**: Claims to be significantly more efficient and faster than traditional Notified Bodies, which is critical for the fast-paced AI industry.

## Strategic Focus
- **Scaling Certification Capability**: Expanding its team to handle a growing pipeline of AI device submissions across the EU and UK.
- **Deep Specialisation in AI**: Continues to build expertise in niche areas like radiology, clinical decision support, and cybersecurity for medical AI.
- **Global Expansion**: Growing its influence as a key regulator for the next generation of software-based healthcare technology.

## Why Work Here
- **Mission-Driven**: The company has a strong, clear vision of transforming global healthcare, which is a powerful motivator for employees in technical and operational roles.
- **High-Growth Environment**: With 18 active job postings and a 500% increase in openings year-over-year, this is a company in a rapid scale-up phase, offering significant career growth opportunities.
- **Distributed & International Team**: With offices in London and Amsterdam and staff spread across 9 countries, Scarlet supports a hybrid/remote-friendly work culture.
- **Senior Leadership Access**: The small but rapidly growing team (57 people) means employees have direct access to top-tier leadership and can have an outsized impact.
- **Engineering Culture**: Actively hiring for technical roles (Head of Engineering, Platform team), with a focus on "problem-centricity" and high performance, indicating a mature, outcome-focused engineering culture. [scarlet.cc](https://www.scarlet.cc/careers)

## Sources
1. [scarlet.cc](https://www.scarlet.cc/)
2. [scarlet.cc](https://www.scarlet.cc/company)
3. [scarlet.cc](https://www.scarlet.cc/careers)
4. [LinkedIn - Scarlet](https://uk.linkedin.com/company/scarlet-comply)
5. [Ashby - Scarlet Careers](https://jobs.ashbyhq.com/scarlet/4a2e45c2-54f3-4a7a-bee1-b71e34ec7db9)

## Other roles at Scarlet

- [Certification Program Manager](https://feeny.ai/job/certification-program-manager-scarlet-london-hbfa71d6mndw) — London, United Kingdom
- [Work at Scarlet](https://feeny.ai/job/work-at-scarlet-scarlet-london-4ethgdxrvqbz) — London, United Kingdom
- [Product Reviewer – Contractor](https://feeny.ai/job/product-reviewer-contractor-scarlet-remote-7pp91ybv2kd1)
- [Product Manager](https://feeny.ai/job/product-manager-scarlet-london-2xyn5p7d1ysv) — London, United Kingdom
- [Sales Lead](https://feeny.ai/job/sales-lead-scarlet-london-z5t5khp4pqct) — London, United Kingdom
- [Business Development Manager, Advisor Network](https://feeny.ai/job/business-development-manager-advisor-network-scarlet-united-states-new-york-ny-y9wpg96h7c61) — United States / New York, NY
- [Account Executive](https://feeny.ai/job/account-executive-scarlet-united-states-new-york-ny-9z65wcag7e79) — United States / New York, NY
- [Account Executive](https://feeny.ai/job/account-executive-scarlet-london-amnr0harz2cc) — London, United Kingdom
- [Software Safety Engineer](https://feeny.ai/job/software-safety-engineer-scarlet-london-gvpgngx3ssmt) — London, United Kingdom
- [Medical Device Auditor](https://feeny.ai/job/medical-device-auditor-scarlet-london-s99qnr2m7q8t) — London, United Kingdom