---
title: 'Experience Specialist at Pebl'
canonical: 'https://feeny.ai/job/experience-specialist-pebl-medellin-73ds69kjfgt9'
type: 'job'
last_seen: '2026-09-08'
---

# Experience Specialist at Pebl

- **Company:** Pebl
- **Location:** Medellín, Colombia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-28
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/pebl/fd4940fb-7ae0-40d5-a600-909423fcb0a3

## Job description

Purpose in Every Position

Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere.

Where Your Work Moves the Needle.

At Pebl, every team member drives our success. Joining us means more than filling a role—you’re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you’ll help us scale faster, compete harder, and lead the future of global work.

What Makes You a Great Fit

As an Experience Specialist at Pebl, you will play a vital role on our operations team, helping ensure a positive and seamless experience for both our customers and supported employees. You will engage directly with customers to address inquiries and resolve issues efficiently through a customer-first approach.

This role requires a high level of empathy, strong problem-solving skills, and exceptional attention to detail, along with the ability to collaborate effectively with internal teams to consistently meet and exceed customer expectations.

## How You’ll Make an Impact

- Customer Engagement:
- Serve as the first point of contact for customers and supported employees, responding to inquiries via phone, email, and chat in a timely, professional manner while adhering to established SLAs
- Provide accurate and relevant information regarding services, processes, and solutions, ensuring that every interaction is aligned with our customer-first approach.
- Resolve customer issues and challenges promptly, escalating to the appropriate internal teams as needed while maintaining ownership of the resolution process.
- Customer Satisfaction:
- Monitor and maintain customer satisfaction metrics, proactively working to maintain or improve scores through exceptional service and effective issue resolution.
- Continuously strive to enhance the customer experience by identifying areas for improvement and suggesting initiatives.

Let’s Connect If You Have:

- Proven experience in customer service, preferably in a B2B or SaaS environment.
- Strong communication skills, both written and verbal, with the ability to convey information clearly and empathetically.
- Ability to build rapport quickly and manage customer relationships with professionalism and care.
- Strong problem-solving skills with the ability to think critically and find effective solutions in high-pressure situations.
- Familiarity with CRM tools and customer support software (e.g., DevRev, Superblocks, Airtable, etc.) is a plus.
- Strong attention to detail and a passion for delivering outstanding customer experiences.
- Ability to work independently and as part of a collaborative team.
- A positive, can-do attitude with a commitment to maintaining high levels of customer satisfaction.

Preferred Skills:

- Experience working with global customers and understanding of international business practices and cultural differences.
- Knowledge of Pebl's services or a willingness to learn.
- Familiarity with customer satisfaction metrics and metrics-driven performance tracking

What We Offer:

- Opportunities for career development and growth within the company.
- A collaborative, inclusive, and dynamic team environment.

Our Commitment to You

At Pebl, we’re committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core offerings include:

- Flexible Time Off – Take the time you need to recharge.
- Parental Leave – Support for growing families.
- Health and Dental Insurance – Where applicable, to cover you and your loved ones.
- Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.

Please visit our career page for more information https://hellopebl.com/company/careers/.

Pebl is an Equal Opportunity Employer.

We power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at Pebl are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We’re committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.

## About Pebl

## Company Overview
- **One-liner**: Pebl is an AI-powered Global Work Platform that provides Employer of Record (EOR) services, enabling companies to hire, pay, and manage employees in 185+ countries without setting up local entities.
- **Entity Type**: Private (Series stage not publicly disclosed; formerly known as Velocity Global)
- **Headquarters**: Palo Alto, CA, USA
- **Founded**: 2014
- **Founders**: Not publicly listed as individual founders; the company was originally founded as Velocity Global.

## Core Business
- Primary industry/industries: Global HR technology, Employer of Record (EOR), Payroll & Compliance
- Target customers: B2B – Startups to Fortune 500 companies looking to hire internationally without establishing local legal entities.
- Mission statement: "To make global work simple by helping companies hire, pay, and support their people—anywhere."

## Products & Services
- **Pebl Global Work Platform**: An AI-powered, human-led SaaS platform that integrates with HRIS, HCM, and ATS systems. It handles the full employment lifecycle: locally compliant contracts, payroll, tax filings, statutory benefits, paid leave, onboarding, and offboarding across 185+ countries.
- **Employer of Record (EOR) Services**: Pebl acts as the legal employer for international workers, taking on compliance and liability so client companies can focus on the work relationship. Includes in-country legal teams and a partnership with Baker McKenzie, the #1 global employment law firm.
- **AI Assistant ("Alfie")**: A conversational AI tool that provides vetted answers in 50+ languages to help HR teams navigate global compliance questions.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Manages over $1 billion in annual global payroll and supports 185+ countries.
- **Notable Investors/Partners**: Partnership with Baker McKenzie (global employment law firm). Backed by a decade of compliance expertise. Trusted by startups and Fortune 500s alike.
- **Growth Signals**: Rebranded from Velocity Global to Pebl in 2024. Rated #1 for compliance on G2. Holds more employment licenses than any other EOR. Has 200+ world-class in-house legal experts. Company has 302 U.S.-based employees (Medium size) with colleagues across 45+ countries.

## Competitive Advantages
- **Compliance Leadership**: Rated #1 for compliance on G2, with a multi-layered approach that includes in-house regional legal teams and a partnership with Baker McKenzie.
- **Scale & Licenses**: Holds more employment licenses than any other EOR, providing a legal moat that is difficult for competitors to replicate.
- **AI-Powered Platform**: Integrates with existing HRIS/HCM/ATS systems and offers a conversational AI assistant (Alfie) for real-time compliance guidance.
- **Speed**: Can onboard new employees in as little as 24 hours with a flat-rate, transparent pricing model (no hidden fees).

## Strategic Focus
- **AI Integration**: Deepening the use of AI (Alfie) to automate compliance checks, provide salary guidance, and streamline global hiring workflows.
- **Global Expansion**: Continuing to expand country coverage and employment license portfolio (already at 185+ countries).
- **Product-Led Growth**: Emphasizing a self-service portal and transparent pricing to reduce friction for customers.

## Why Work Here
- **Remote-First Culture**: Work from where you're most effective, with opportunities to connect in person at global hubs. Monthly stipends for workspace setup.
- **Global Team**: Colleagues across 45 countries, offering a diverse, international work environment.
- **Career Growth**: Defined job expectations, real mentorship, and clear paths to promotion. "More ownership, less hierarchy" with direct access to decision-makers.
- **Benefits**: 12 weeks minimum paid parental leave, competitive retirement plans, incentive equity, performance-based bonuses, flexible PTO, and paid volunteer days. The entire company shuts down globally a few times per year ("Pebl Pause") for rest.
- **Certified Workplace**: Great Place To Work® Certified™ (75% of employees say it's a great place to work vs. 57% at a typical U.S. company).
- **Open Roles**: Currently hiring for Account Managers, Payroll Specialists, Account Executives, Product Manager Intern (AI), Strategic Account Executives, Product Design Intern, and Benefits Administrators across AMER and EMEA regions.

## Sources
1. [hellopebl.com - Company Page](https://hellopebl.com/company/)
2. [hellopebl.com - Careers Page](https://hellopebl.com/company/careers/)
3. [hellopebl.com - Product Page](https://hellopebl.com/)
4. [Great Place To Work - Pebl Profile](https://www.greatplacetowork.com/certified-company/7007819)
5. [LinkedIn - Pebl](https://www.linkedin.com/company/hellopebl)
6. [Ashby - Pebl Careers](https://jobs.ashbyhq.com/pebl)

## Other roles at Pebl

- [Senior Manager of Global Payments](https://feeny.ai/job/senior-manager-of-global-payments-pebl-bengaluru-5xw5gy774ahb) — Bengaluru, India
- [Human Resources Specialist](https://feeny.ai/job/human-resources-specialist-pebl-egypt-gerryk8kjwwf) — Egypt
- [Sr. Immigration Specialist, Middle East](https://feeny.ai/job/sr-immigration-specialist-middle-east-pebl-bengaluru-w9dx325x8zfa) — Bengaluru, India
- [Senior Frontend Software Engineer, AI UX](https://feeny.ai/job/senior-frontend-software-engineer-ai-ux-pebl-toronto-1mgazvjd3z2x) — Toronto, Canada
- [Senior Frontend Software Engineer, AI UX](https://feeny.ai/job/senior-frontend-software-engineer-ai-ux-pebl-palo-alto-m8t4bp0qessr) — Palo Alto, CA
- [Account Executive — Singapore](https://feeny.ai/job/account-executive-singapore-pebl-singapore-vw69cbg5c0hm) — Singapore
- [Deal Operations & Strategy Associate (6 Month Contract)](https://feeny.ai/job/deal-operations-strategy-associate-6-month-contract-pebl-bengaluru-fdbx8pfr8kxb) — Bengaluru, India
- [GTM Analytics Senior Manager](https://feeny.ai/job/gtm-analytics-senior-manager-pebl-united-states-sx0rertm83by) — United States
- [ABM & Demand Strategist Director](https://feeny.ai/job/abm-demand-strategist-director-pebl-united-states-h5rt7g9pnnze) — United States
- [Payroll Specialist](https://feeny.ai/job/payroll-specialist-pebl-india-yr71heqpr96z) — India