--- title: 'Experienced Life Safety Service Technician at New Era Technology' canonical: 'https://feeny.ai/job/experienced-life-safety-service-technician-new-era-technology-fort-wayne-94vdnxe4c69n' type: 'job' last_seen: '2026-09-10' --- # Experienced Life Safety Service Technician at New Era Technology - **Company:** New Era Technology - **Location:** Fort Wayne, IN - **Posted:** 2026-09-09 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/neweratech/jobs/8789415002 ## Job description Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together The primary role of an Experienced Life Safety Service Technician is to assist the Service Manager with the troubleshooting, repair, and maintenance of low voltage systems within a facility. Low voltage systems include fire alarm, video surveillance, door access, AV, audio, paging, intercom, nurse call and network. In this field service role, technicians are also provided opportunities to gain experience in design, estimating, engineering, and sales within the company. This individual will bridge the gap between people and technology. ## PRIMARY DUTIES: - Service, Inspecting, testing, and maintaining of low voltage systems - Troubleshoot, adjust, calibrate, align, and modify circuitry, components, and programming.  Records effects on system performance - Demonstrates attention to detail, accuracy, thoroughness, and dependability by following instructions and being an active listener - Adapts well to changing circumstances or conditions in the field - Pursues career development opportunities such as training and certification courses - Always maintains a professional attitude and appearance - Keeps a clean and organized work environment - Adheres to all NEW ERA policies regarding dress code, safety, attendance, etc. - Other duties may occur at your managers discretion - Some Engineering for Nurse Call ## COMPETENCY: - Prior Access Control, CCTV, Security Alarm, Intercom, and Audio  experience - Obtain Avixa CTS, NICET, or other industry certifications - Proficient system programming experience - Proficient use of MS Windows PC and MS Office applications - Familiar with RTA software and acoustic measurements - Must communicate clearly and professionally, verbally and written - Valid driver’s license - Reliable transportation - Proficient with basic hand tools - Ability to lift and carry up to 50 pounds - Ability to stoop, balance, stand, walk, sit and climb and/or work on a ladder REQUIRED EDUCATION & EXPERIENCE: Associate Electronics degree (or minimum 5 years of experience) in systems installation, service, programming, and commissioning. ## PHYSICAL DEMANDS: - Ability to stand on a concrete floor for long periods. - Ability to lift and/or move equipment at least 60 pounds on a repetitive basis. - Must be able to lift equipment and construction supplies from floor height to overhead while loading/unloading trucks or preparing equipment for installations, service calls, and events. - Ability to climb and work (stack, adjust, and repair) at heights in excess of 25' before/during installations and job sites. - Ability to stand, walk, climb, sit and use hands and fingers. - Reaching, grasping and carrying activities are also required. - Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. - Must have a clean driving record and valid / current driver’s license. - Ability to drive a company van to client sites. QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EXPECTED HOURS OF WORK: 7:00 am – 4:00 pm Monday - Friday TRAVEL: Local travel to various client locations. No expected overnight travel. WAGE: Up to $41.85 depending upon experience and credentials. ## #LI-DL#1 New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/https://www.neweratech.com/us/privacy-policy/ We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com . ## About New Era Technology ## Company Overview - **One-liner**: New Era Technology is a global technology solutions provider that delivers cloud, managed, cybersecurity, and collaboration services to securely connect people, places, and information. - **Entity Type**: Private (Privately Held) - **Headquarters**: West Chester, Pennsylvania, United States - **Founded**: Not publicly available - **Founders**: Not publicly available ## Core Business - Primary industry/industries: IT Services and IT Consulting, Digital Transformation, Cybersecurity, Data Networking, Smart Buildings/IoT, Unified Communications - Target customers: B2B, Enterprise, SMB, and Government across industries including Banking & Finance, Healthcare, Education, Retail, and Global Enterprise (20,000+ customers worldwide) - Mission or purpose statement: “To deliver and support technology solutions that securely connect people, places, and information.” ## Products & Services - **Cloud Services (CloudBlu)**: Cloud migration, hybrid cloud infrastructure, and managed cloud services – SaaS/Managed Services - **Managed Services (ITMS & BPO)**: 24/7 monitoring, help desk, and business process outsourcing – Managed Services - **Professional Services**: Strategy, deployment, training, and ongoing support for technology initiatives – Professional Services - **SecureBlu Security Services**: Cybersecurity, physical security, access control, surveillance, and threat monitoring – Managed Security Services - **Data Networking & Infrastructure**: High-performance networking, hybrid cloud infrastructure, and intelligent monitoring – Infrastructure Solutions - **Modern Workplace & Collaboration**: Unified communication platforms, collaboration tools, and video conferencing – SaaS/Service - **Digital Transformation**: Agile platforms, process automation, change management, and end-to-end transformation – Consulting & Integration - **AI Solutions for Business**: AI-powered predictive analytics, automation, and personalized customer engagement – SaaS/Platform - **Physical Security & Life Safety**: Access control, video surveillance, and integrated safety systems – Hardware/Service - **Smart Building & IoT**: IoT sensors, building automation, and data-driven facility management – Hardware/Service ## Market Standing - **Valuation**: Not disclosed (private company) - **Key Metric**: Annual revenue estimated at $727.3 million (per LinkedIn) – note: conflicting reports (careers page states 3,000+ employees, while LinkedIn shows 1,426 employees; revenue figure aligns with LinkedIn’s estimate) - **Notable Investors/Partners**: Not publicly available - **Growth Signals**: Headcount grew 8.5% year-over year (LinkedIn, +162 people); 24 active job postings (LinkedIn); 84,929 LinkedIn followers (29.2% yearly growth); operates in 28 countries across Americas, EMEA, and APAC ## Competitive Advantages - **Global footprint**: Offices in the Americas, EMEA, and APAC with ability to serve multinational clients - **End-to-end capability**: From strategy through deployment, training, and ongoing support – a single partner for complex tech transformations - **Certified expertise**: Team of highly skilled, industry-certified professionals (engineers, designers, installers, technicians, sales) - **Diverse industry experience**: Proven solutions for healthcare, finance, government, education, retail, and smart buildings - **Core values culture**: Community, Integrity, Agility, and Commitment embedded in customer delivery and employee experience ## Strategic Focus - **AI & Automation**: Building AI-powered platforms for predictive analytics and automation to drive smarter operations - **Cybersecurity expansion**: Integrated cyber and physical security offerings (SecureBlu) amid rising demand - **Digital transformation**: Helping enterprises modernize with cloud, agile platforms, and process automation - **Workplace modernization**: Enabling flexible, hybrid work environments with unified communications and collaboration tools ## Why Work Here - **Culture**: “Community of like-minded, like-hearted people” with a growth-oriented, high-tech environment that encourages personal and professional development - **Work models**: Flexible positions with remote, hybrid, and on-premise options; “work/personal life balance” emphasized - **Benefits**: Competitive benefits, generous PTO, industry training, certifications, and a focus on employee investment - **Engineering culture**: Teams of highly skilled, certified professionals who are encouraged to drive change and think outside the box - **DE&I**: Equal opportunity employer; prohibits discrimination and harassment (race, color, religion, age, sex, disability, etc.) - **Recruitment honesty**: No fees asked; official channels only; privacy contact if suspicious activity ## Sources 1. [neweratech.com](https://www.neweratech.com) 2. [LinkedIn Company Page](https://www.linkedin.com/company/new-era-technology-us) 3. [New Era Technology Careers](https://www.neweratech.com/careers) 4. [Greenhouse Job Board](http://job-boards.greenhouse.io/neweratech) 5. 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