---
title: 'Family Onboarding Partner at Abby Care'
canonical: 'https://feeny.ai/job/family-onboarding-partner-abby-care-phoenix-96ptrj062m0z'
type: 'job'
last_seen: '2026-10-31'
---

# Family Onboarding Partner at Abby Care

- **Company:** Abby Care
- **Location:** Phoenix, AZ
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-31
- **Apply:** https://jobs.ashbyhq.com/abby-care/94f0634d-5054-4b27-bcc8-d8483e617eb3

## Job description

About Abby Care: Powering the future of care at home for all of America.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

The Opportunity: Abby Care is at an exciting inflection point; since 2022 we have grown to support family caregivers in 8 markets nationally, and we're thrilled to launch Abby Care in the greater Phoenix market and are building the founding team. Critical to our success is hiring for a founding Family Onboarding Partner to help us grow our presence and deliver on our mission - helping families find Abby Care. As our Family Onboarding Partner, you will function as the key point of contact for our family caregivers & patients from their first call through their start of care, representing Abby Care with every touchpoint. You'll answer questions with patience, walk caregivers through intake and documentation, coordinate training, and facilitate a smooth handoff to our nursing and engagement teams. At launch you'll handle both inbound and outbound outreach, because we don't have a separate sales team. Most of your day is on the phone with people who are hopeful and doing something hard for someone they love. A true builder, you’re energized by being part of a founding team, setting the bar for high touch, caring hospitality. Highly organized, you enjoy putting in place the processes and systems that support our caregiver’s success. You’re a people person, and can relate easily across all communities and cultures, and enjoy being the source of truth for our clients. You’re not afraid to roll up your sleeves, and want to be part of a founding team that is setting the standards for care in the market. If you’re excited to be part of a small but mighty team that is on a mission to change family caregiving in a fundamentally human centered and tech enabled capacity, we’d love to hear from you!

This is a Full-Time onsite opportunity based in the Phoenix area.

What you’ll work on:

- Be the One Person: Be a family's single point of contact from the first call through the start of care.
- Reach Families Fast: Reach every referred family quickly, aiming for within 24 hours, by phone and text, and keep trying until you connect.
- Run Intake: Walk families through intake by phone or a self-serve link. The family chooses, and you stay with them either way.
- Handle the Paperwork: Chase documents, coordinate the background check, records, and forms, and keep families moving.
- Coordinate Training: Keep the family caregiver on track through training, and nudge when something stalls.
- Schedule the Start of Care: Schedule the visit and run the kickoff call with our engagement manager and RN, so the handoff is warm.
- Keep Partners Informed: Update case managers and providers, through the case management coordinator, at the right moments.
- Track Everything: Log every conversation in our CRM the same day.

What you’ll have:

- 2+ years in home care or home health intake or admissions, care coordination, or another high-touch service role.
- Warmth and patience. You can handle emotional conversations and stay calm and kind.
- Phone-first. You're confident on calls, and you can follow a script and know when to drop it.
- Comfort with a CRM like Salesforce, and with juggling many families at once without dropping anyone.
- A founding mindset: you have helped build a process or a team in the early days, and you liked it.
- Spanish is a plus.

Benefits:

- Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work.
- Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance.
- Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
- Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
- Paid parental leave to support your growing family. We provide up to 10 weeks of paid parental leave based on tenure, so you can focus on bonding and adjusting to life as your family grows.

## Our Values

- Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
- Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
- Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
- Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
- Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

## Equal Opportunity Employer

Abby Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, contact talent@abbycare.org.

Abby Care considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company.

Automated Decision Tools Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact talent@abbycare.org.

## About Abby Care

## Company Overview
- **One-liner**: Abby Care is a technology platform that trains, employs, and supports family caregivers so they can get paid for providing care at home, redefining home-based care through an AI-powered, family-first model.
- **Entity Type**: Private (Venture-backed, Series not disclosed)
- **Headquarters**: San Francisco, California, United States
- **Founded**: Year not publicly specified; founder Havi Nguyen started as a one-woman operation answering all family calls.
- **Founders**: Havi Nguyen (CEO)

## Core Business
- **Primary Industry**: Healthcare Technology / Home Healthcare Services
- **Target Customers**: B2B (insurance plans, healthcare providers) and B2C (families with loved ones who qualify for Medicaid-based home care programs). Serves family caregivers and their care recipients.
- **Mission Statement**: "Making family care possible." The company believes family caregiving is real work that deserves recognition, support, and respect.

## Products & Services
- **AbbyOS (AI-Powered Care Platform)**: A purpose-built technology platform that streamlines care operations, tracks patient outcomes, provides real-time care documentation, and surfaces clinical insights using AI. It supports care coordination, compliance, and consistency at scale.
- **AbbyAid (Caregiver Certification & Employment Program)**: A program that qualifies caregivers, provides no-cost training and certification, handles payroll and employment administration, and equips caregivers with tools and clinical support to deliver quality care at home.
- **Care Management**: Families are matched with a dedicated Care Manager who guides progress, personalizes care plans, and simplifies documentation and communication.

## Market Standing
- **Total Funding**: $35 million (Venture Round, August 2025)
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding of $35M from 4 investors in a single round.
- **Notable Investors/Partners**: Partners with leading insurance plans, healthcare providers, and community organizations (2,000+ community partners). Specific investor names not detailed in public sources.
- **Growth Signals**:
  - Headcount: 317 employees as of mid-2026, with a monthly growth rate of +5.8%.
  - Active job postings: 57 (monthly increase of +21.3%, quarterly increase of +1,325%).
  - Operating in 7 U.S. states (Colorado, Florida, Georgia, Indiana, Massachusetts, New Jersey, Pennsylvania) with plans for additional launches.
  - Reported impact metrics: 38% fewer hospitalizations after 120 days of care; 91% of families feel more valued as caregivers; 3x more cost-effective than institutional care.

## Competitive Advantages
- **Family-First Model**: Positions itself as a "family-first" platform, directly employing and paying family caregivers rather than relying on third-party agencies, creating a strong emotional and practical value proposition.
- **AI-Powered Efficiency**: Combines clinical expertise with AI (AbbyOS) to improve outcomes, streamline compliance, and reduce costs—making it attractive to insurance partners.
- **Scalable Technology**: A purpose-built platform for care documentation, data tracking, and clinical insights, giving it a defensible tech moat in a traditionally low-tech industry.
- **Founder-Lived Experience**: Founder Havi Nguyen grew up on the Medicaid system and personally navigated family caregiving, lending authentic mission-drive and deep domain understanding.

## Strategic Focus
- **National Expansion**: Rapidly scaling operations into new states, with a focus on enrolling more families and caregivers.
- **Deepening Insurance Partnerships**: Working with major insurance providers to become a preferred network for home-based care.
- **Product Development**: Continuing to enhance AbbyOS with AI to improve patient outcomes and operational efficiency.
- **Workforce Growth**: Aggressively hiring across clinical, operations, strategy, and engineering roles to support expansion.

## Why Work Here
- **Mission-Driven Culture**: Employees are drawn to the company's core purpose of "making family care possible" for millions of families. The work is described as "not your typical 9 to 5 job" because families cannot wait.
- **Values**: The company emphasizes "Families First," "Urgency with Precision," "Relentlessly Resourceful," and "Purpose with Positivity." They value respect, kindness, camaraderie, and a willingness to challenge outdated systems.
- **Benefits**: Competitive compensation with annual performance bonuses; comprehensive health coverage including a $0 deductible PPO and company-funded HSA; generous PTO plus 10 paid holidays; paid parental leave; HSA contributions, optional FSA and commuter benefits; full coverage of 401(k) account fees (no employer match currently); team bonding activities and annual company retreat.
- **Work Environment**: Fast-paced startup environment that values speed without sacrificing quality. The company encourages creativity, resourcefulness, and a "redefine what's possible" attitude.
- **Work Policy**: Not explicitly stated as fully remote; roles are location-specific across operating states (Colorado, Florida, Georgia, Indiana, Massachusetts, New Jersey, Pennsylvania) plus headquarters in San Francisco. Some roles may be hybrid or in-office depending on function.

## Sources
1. [Abby Care Official Website](https://www.abbycare.org/)
2. [Abby Care About Us](https://www.abbycare.org/about-us)
3. [Abby Care Careers](https://www.abbycare.org/careers)
4. [Abby Care LinkedIn](https://www.linkedin.com/company/abbycareorg)
5. [Abby Care Indeed](https://www.indeed.com/cmp/Abby-Care)

## Other roles at Abby Care

- [Technical Talent Acquisition Partner](https://feeny.ai/job/technical-talent-acquisition-partner-abby-care-san-francisco-pzspz1rad3z0) — San Francisco, CA
- [Care Partnerships Manager](https://feeny.ai/job/care-partnerships-manager-abby-care-phoenix-w1syfyv12vzr) — Phoenix, AZ
- [PT RN Case Manager/Clinical Instructor](https://feeny.ai/job/pt-rn-case-manager-clinical-instructor-abby-care-state-college-1pa49sw37b6x) — State College, PA
- [Temporary, Part Time Office Assistant](https://feeny.ai/job/temporary-part-time-office-assistant-abby-care-san-francisco-ad2n9p62j4kp) — San Francisco, CA
- [Market Operations Manager](https://feeny.ai/job/market-operations-manager-abby-care-phoenix-dnnvtqwyr32k) — Phoenix, AZ
- [AZ Director of Nursing](https://feeny.ai/job/az-director-of-nursing-abby-care-phoenix-bpbzy1r5mgmd) — Phoenix, AZ
- [Regional Compliance Manager](https://feeny.ai/job/regional-compliance-manager-abby-care-remote-6v91ybdpc5gt)
- [Enterprise Applications Administrator](https://feeny.ai/job/enterprise-applications-administrator-abby-care-san-francisco-bvd2b5cmrqrw) — San Francisco, CA
- [Senior Mobile Engineer (React Native)](https://feeny.ai/job/senior-mobile-engineer-react-native-abby-care-san-francisco-mvam02sd5pm3) — San Francisco, CA
- [Strategic Partnerships](https://feeny.ai/job/strategic-partnerships-abby-care-denver-p6t99jjngn8g) — Denver, CO