--- title: 'Federal Solution Architect - AWS/Amazon Connect at Thunder' canonical: 'https://feeny.ai/job/federal-solution-architect-aws-amazon-connect-thunder-united-states-hr43s2w4fshg' type: 'job' last_seen: '2026-09-15' --- # Federal Solution Architect - AWS/Amazon Connect at Thunder - **Company:** Thunder - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-11 - **Last confirmed live:** 2026-09-15 - **Apply:** https://jobs.gem.com/thunder/am9icG9zdDoeg5rc4OFZ1MBQgDeXnQp- ## Job description Federal Solution Architect - AWS/Amazon Connect Location: United States - In-person expectations include occasional visits with customers and to Salesforce/Thunder offices Summary: Thunder's Solution Architect collaborates with our customers' technology and business stakeholders to develop a scalable Salesforce + Amazon architecture, vision, and strategy that enables best-in-class business outcomes. Our Solution Architects function as a liaison between client and the Thunder team, translating client requirements into the architecture for key client needs. The SA understands the scope of the project and validates the correct resources for the project, maps business functional requirements to system/technical requirements, and ensures alignment of planning and solutions with client’s business goals. Ideal candidates will demonstrate previous consulting experience specifically in Service Cloud Voice and Amazon Connect, and will partner with a Technical Architect to comply with best practices related to solution design, documentation, and guidelines that lead to the identification, selection, development and use of solutions and applications. SA will also serve as a Subject Matter Expert, partnering with sales and business development teams in the process of client discovery and sales engineering, to accurately estimate the technical level of effort required for scope of work sold. Responsibilities: - Responsible for overall Amazon Connect solution design and implementation - Lead business and technology analysis and provide CRM domain expertise - Lead client architecture initiatives from inception to completion, acting as a technical subject matter expert while providing expertise to business users and challenging point of views - Partner with Sales team in the process of client discovery to accurately estimate the technical level of effort for scope of work sold - Responsible for combined team project delivery success, producing documentation to aid in the understanding of existing architecture solutions - Champion the adoption of reusable architecture assets to improve efficiency - Own the overall execution of implementation deliverables and QA Qualifications: - US citizenship required, with ability and willingness to obtain security clearance(s). - 4-6+ years consulting experience within the Salesforce Partner or AWS ecosystems, preferably within a large-scale Federal environment - 2+ years of demonstrated track record of hands-on configuration of Amazon Connect - Comfortable establishing credibility with key customer decision makers and influencers - Strong problem-solving and analytical skills - Ability to assess customers’ business goals and formulate product and services solutions that deliver measurable business outcomes - Strong verbal/written communication and presentation skills, plus extraordinary listening skills - Eagerness to contribute to overall team expertise, standards, methodologies and practices - Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks - Strong skills in data analysis and creating dashboards - Highly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer - Preferred Salesforce Certifications: Advanced Administrator, Service Cloud Consultant Why Thunder? Because You Deserve More Than Just a Job. - A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in. - Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take. Perks In Store for You: - Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. - Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark! - Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. - Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest. - People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally. ## About Thunder ## Company Overview - **One-liner**: Thunder helps organizations leverage Salesforce and Amazon Connect as strategic infrastructure, providing consulting and implementation services with a focus on AI integration. - **Entity Type**: Private (venture-backed, Series A/B stage) - **Headquarters**: San Francisco, California, United States - **Founded**: 2020 - **Founders**: Carter Wigell ## Core Business - **Primary industry**: IT Services & IT Consulting (Salesforce ecosystem, Amazon Connect) - **Target customers**: Enterprise B2B, companies using or adopting Salesforce and Amazon Connect - **Mission / Purpose**: “Get Salesforce and Amazon Connect right. Now, and forever.” ## Products & Services - **Salesforce Consulting & Implementation**: Full lifecycle services including Field Service, Service Cloud, Revenue Management (Agentforce), MuleSoft integration, and custom development (LWC, Apex). - **Amazon Connect Consulting**: Design, deployment, and optimization of cloud contact centers with Service Cloud Voice integration. - **Federal Practice**: Dedicated services for U.S. government clients (Solution Architects, Technical PMs, Quality Assurance). ## Market Standing - **Valuation / Market Cap**: Not disclosed; total funding of $25.8M across 6 rounds. - **Key Metric**: Annual revenue of $1.5M (per LinkedIn, likely a lower-bound estimate for a services firm; not fully public). - **Notable Investors/Partners**: Salesforce Ventures, Washington Harbour Partners (lead in latest round, Dec 2024). - **Growth Signals**: 133 employees (+19% YoY); LinkedIn followers grew 39.6% year-over-year to 10.9K; remote-first scaling across US, Philippines, and UK. ## Competitive Advantages - **Deep Salesforce DNA**: Founder was one of the first 100 Salesforce employees and spent nearly 10 years under Marc Benioff. Team includes alumni from Salesforce, Accenture, Deloitte, and IBM. - **AI-First Positioning**: Described as “Salesforce’s most AI-forward implementation partner,” helping enterprises integrate AI into contact centers and operations. - **Boutique & Product-Like**: Reimagines traditional consulting with reusable solutions, risk prediction, and standardized delivery methods (Thunder Academy). - **Channel Partner Focus**: Deep understanding of Salesforce’s partner ecosystem, pipeline pressure, and scalable co-sell programs. ## Strategic Focus - Expand federal/government vertical (open roles for Federal Solution Architects, Technical PMs, QA). - Double down on AI integration offerings (Agentforce, AI-driven contact centers). - Continue building a scalable remote-first delivery model with centers in the Philippines and UK. ## Why Work Here - **Culture & Values**: Tenacity, ownership, customer obsession, employee growth, and well-being. - **Remote-First**: Fully distributed across the US (Hawaii to NYC) and international hubs; hybrid offices in San Francisco, Denver, New York, and Salt Lake City. - **Perks**: Competitive healthcare for team and family, stock options for all full-time teammates, performance bonuses, flexible work schedule, paid holidays, family medical leave, remote work program. - **Growth**: Access to latest Salesforce/AI projects, a tight-knit team of top-tier consultants, and a fast-growing company backed by Salesforce Ventures. ## Sources 1. [thundersf.com/about](https://www.thundersf.com/about) 2. [thundersf.com/careers-us](https://thundersf.com/careers-us) 3. [linkedin.com/company/thundersf](https://linkedin.com/company/thundersf) 4. [builtin.com/company/thunder-thundersf-com](https://builtin.com/company/thunder-thundersf-com) 5. [thundersf.com/careers-ph](https://www.thundersf.com/careers-ph) ## Other roles at Thunder - [Salesforce Business Analyst - Philippines](https://feeny.ai/job/salesforce-business-analyst-philippines-thunder-thunder-philippines-g39xdzb9bjrs) — Thunder Philippines - [Federal MuleSoft Developer](https://feeny.ai/job/federal-mulesoft-developer-thunder-united-states-9d5s9bxrd7mh) — United States - [UX/UI Specialist - Salesforce (Contract)](https://feeny.ai/job/ux-ui-specialist-salesforce-contract-thunder-united-states-mmd8y4d0y2hz) — United States - [Salesforce Developer (LWC, Apex) - Operations](https://feeny.ai/job/salesforce-developer-lwc-apex-operations-thunder-thunder-philippines-b8at1q71yyap) — Thunder Philippines - [Federal Quality Assurance Analyst - Mulesoft](https://feeny.ai/job/federal-quality-assurance-analyst-mulesoft-thunder-united-states-4xjmkh785842) — United States - [Federal Quality Assurance Analyst - Salesforce](https://feeny.ai/job/federal-quality-assurance-analyst-salesforce-thunder-united-states-dcs8m8d9xczf) — United States - [Federal Mulesoft Solution Architect](https://feeny.ai/job/federal-mulesoft-solution-architect-thunder-united-states-87xf4etakr6w) — United States - [Federal Salesforce Developer - Agentforce Specialist](https://feeny.ai/job/federal-salesforce-developer-agentforce-specialist-thunder-united-states-7pfh8dwdw85v) — United States - [Federal Senior Salesforce Developer - Agentforce Specialist](https://feeny.ai/job/federal-senior-salesforce-developer-agentforce-specialist-thunder-united-states-378pe536zbr4) — United States - [Federal Salesforce Developer](https://feeny.ai/job/federal-salesforce-developer-thunder-united-states-jd0jpzy183sc) — United States