---
title: 'Field Coordination Specialist at AssetWatch, Inc.'
canonical: 'https://feeny.ai/job/field-coordination-specialist-assetwatch-inc-united-states-a0bzk7zbq7pv'
type: 'job'
last_seen: '2026-11-10'
---

# Field Coordination Specialist at AssetWatch, Inc.

- **Company:** AssetWatch, Inc.
- **Location:** United States
- **Compensation:** $55k–$60k
- **Posted:** 2026-11-10
- **Last confirmed live:** 2026-11-10
- **Apply:** https://job-boards.greenhouse.io/assetwatch/jobs/4751676005

## Job description

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

Field Coordination Specialist

The Field Coordination team serves as the central hub between customers, field technicians, and internal teams—ensuring work is scheduled, supported, and executed seamlessly. They proactively manage incoming requests, troubleshoot issues in real time, and coordinate across stakeholders to deliver a consistent, world-class customer experience. Through strong communication and operational oversight, they help keep field operations running efficiently while anticipating and resolving challenges before they impact the customer.

- You want to be an integral part of creating the future of condition-based monitoring with industrial manufacturers
- You pride yourself on delivering the absolute best customer experience possible
- You are comfortable working autonomously, in a fully remote environment, through daily tasks and challenges
- You have a start-up mindset and an ardent desire to help build a great company from the early stages
- You are the epitome of a team player who communicates and collaborates with other team members and divisions fluidly
- You are an eternal optimist and know that every issue is an opportunity to show how great our customer support process is
- You know that Han shot first in the bar scene in Star Wars
- You possess great empathy and can solve customer problems with speed and precision when problems arise
- You are obsessed with our customers and creating a world class customer experience
- You have a growth mindset and are not happy with the status quo or doing the same thing day in and day out
- You know that great things can be accomplished when intelligent, passionate people work together toward a common goal
- You have no problem jumping into support the team wherever that may be, regardless of defined role

## Responsibilities

- Rapidly respond to and address field technician concerns as they arise
- Develop a deep knowledge of company software and hardware solutions to deliver the right solution to customer and internal challenges
- Manage multiple incoming streams of incoming scheduling requests coming in via software, phone, email, and Slack
- Coordinate with internal and external stakeholders as needed to address more challenging concerns and ensure a long-term solution
- Work internally across multiple departments to ensure and support the delivery of a world class customer experience
- Build a strong, trusting relationship with internal stakeholders through fluid and timely communication
- Identify opportunities to proactively address potential challenges
- Utilize numerous software tools to accurately diagnose problems and proceed with the correct solution
- Assist our Field Service Team via timely confirmation of on-site visits and facility reviews
- Schedule and confirm work orders for the Field Service Team.
- Work with our Partner organizations to fulfill a seamless experience for their customers
- Respond to inventory concerns raised by our supply chain team to account for hardware
- Other responsibilities as directed by the Field Coordination Manager.

## Qualifications

- Some form of technical support or equivalent experience
- 2-5 years of customer service interaction in a startup environment
- Experience with CRM platforms (Salesforce proficiency required)
- Ability to use remote communication tools to interact and add value to internal and external stakeholders (ie. Zoom, Slack, etc)
- Outbound phone customer service preferred
- Some college preferred. 4 year degree, highly preferred
- Empathic, positive, and professional attitude toward our customers at all times
- Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms
- Demonstrate the desire and knowledge to understand and solve customer needs.
- Extremely comfortable multitasking and problem solving
- Eager to learn and not afraid to ask questions to get the job done correctly
- Ability to multi-task, prioritize and manage time effectively.
- Exceptional organizational skills despite limited/changing workflow structure; be results-oriented with a bias for action
- Must embrace a culture of accountability.
- Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement.
- Always behave ethically, act fairly, and take responsibility for accomplishing work goals.
- Ability to adapt to change quickly
- Any dispatching and scheduling experience
- Work autonomously with minimal supervision
- Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner.
- Strong collaborator who can build trust and contribute to the success of the team
- Understand how all departments and team members contribute to the success of the organization and be comfortable to step in support however needed.
- Professional appearance, excellent communication skills and professional conduct
- Fluency in English; other languages are a plus
- Legally authorized to work in the USA, without sponsorship

## #LI-REMOTE

The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.

The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.

AssetWatch Salary Range (US) $55,000—$60,000 USD

What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

- Competitive compensation package including stock options
- Flexible work schedule
- Comprehensive benefits including retirement plan match
- Opportunity to make a real impact every day
- Work with a dynamic and growing team
- Unlimited PTO

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

## About AssetWatch, Inc.

## Company Overview
- **One-liner**: AssetWatch delivers a proactive maintenance platform for industrial organizations, combining wireless sensors, AI-powered software, and certified condition monitoring engineers to eliminate unplanned downtime.
- **Entity Type**: Private (Bootstrapped with growth-stage funding)
- **Headquarters**: Westerville, Ohio, United States
- **Founded**: 2014
- **Founders**: Matt Longhouse (Executive Chairman & Co-Founder)

## Core Business
- Primary industry/industries: Industrial IoT, Predictive Maintenance, Condition Monitoring, Manufacturing Technology
- Target customers: B2B — industrial plants, manufacturing facilities, and enterprise operations across sectors like automotive, food & beverage, energy, and general manufacturing
- Mission or purpose statement: "To provide solutions that empower [customers] to become more proactive and eliminate unplanned downtime forever."

## Products & Services
- **AssetWatch Platform**: An end-to-end asset condition monitoring solution that combines wireless vibration and temperature sensors, cloud-based software with unlimited licenses, and 24/7 oversight from a dedicated Condition Monitoring Engineer (CME). It provides a holistic view of asset health, enabling early detection of machine issues, prescriptive insights, and centralized reporting for facility and corporate leaders.
- **Professional Installation & Sensors**: Includes installation of up to 200 sensors per site, with no CapEx, engineering, or IT integration required. Monitors motors, compressors, gearboxes, pumps, and fans/blowers.
- **30-Day Risk-Free Trial**: Available for $199, allowing customers to test the service before committing.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Annual Revenue (private) — not disclosed. However, the company reports that customers save on average 8x ROI (for every $1 spent, $8 returned in savings). Over 5 million full-spectral vibration and temperature readings have been gathered since the first installation.
- **Notable Investors/Partners**: Not publicly listed; company appears to be growth-stage private with no major VC funding rounds disclosed in public sources.
- **Growth Signals**: Ranked No. 526 on the 2025 Inc. 5000 list of America’s fastest-growing private companies, with a 768% three-year growth rate. Headcount is estimated at 201–500 employees. The company is actively expanding its sales, engineering, and customer success teams.

## Competitive Advantages
- **Human + AI Hybrid Model**: Unlike pure software-only predictive maintenance players, AssetWatch pairs its AI-driven analytics with a dedicated Condition Monitoring Engineer for each customer site, providing certified expertise and prescriptive insights.
- **Zero CapEx, Low-Friction Deployment**: No upfront hardware cost, no engineering or IT integration required — professional installation is included, lowering the barrier to adoption for industrial plants.
- **Proven ROI**: Claims an average 8:1 return on investment, with early detection enabling the least expensive repairs and elimination of unplanned downtime.
- **End-to-End Platform**: Combines vibration, temperature, and oil analysis data in a single holistic platform with dynamic ROI dashboards, making it easy for facility leaders to report impact up to the C-suite.

## Strategic Focus
- **Scale the Customer Base**: With hundreds of customers already and fast growth (Inc. 5000 honoree), the company is focused on expanding its footprint across industrial verticals.
- **Platform Expansion**: Building tools, dashboards, and integrations to ensure facility-level wins are visible across the entire organization, from supply chain to shareholder reporting.
- **AI & Data Leadership**: Investing in AI capabilities (Head of AI role on leadership team) to further enhance predictive analytics and prescriptive insights.
- **Talent Acquisition**: Actively hiring across engineering (backend, cloud, data platforms), customer success, sales, implementation, and people operations to support growth.

## Why Work Here
- **Culture**: Described as a team of "passionate and broadly skilled people who love our customers." Values emphasize "humans do business with humans" — a collaborative, customer-centric environment.
- **Flexible Work**: Offers flexible work schedules and remote options for many roles (e.g., Director of Data Platforms & Governance, Cloud Engineering Support Manager, Senior Manager of Implementation, Senior People Operations Business Partner).
- **Compensation & Benefits**: Attractive compensation with stock options, competitive benefits including a 401(k) match, unlimited paid time off, and 10 paid company holidays.
- **Growth Opportunity**: High-growth environment (Inc. 5000, 768% 3-year growth) with opportunity to make a real impact as the company scales. Employees are "fully invested in [their] well-being."
- **Engineering Culture**: Roles span backend engineering, cloud engineering, data platforms, and AI — a tech-forward company building industrial AI technology.
- **Locations**: Primary headquarters in Westerville, Ohio (Columbus area), with a presence in Mexico and many remote roles across the United States.

## Sources
1. [assetwatch.com](https://www.assetwatch.com/)
2. [assetwatch.com/careers](https://www.assetwatch.com/careers)
3. [job-boards.greenhouse.io/assetwatch](https://job-boards.greenhouse.io/assetwatch/jobs/4684935005)
4. [assetwatch.com/our-team](https://www.assetwatch.com/our-team)
5. [inc.com/profile/asset-watch](https://www.inc.com/profile/asset-watch)

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