---
title: 'Field Customer/Tech Training Instructor at Lightspeed DMS'
canonical: 'https://feeny.ai/job/field-customer-tech-training-instructor-lightspeed-dms-remote-642530zxm9eh'
type: 'job'
last_seen: '2026-09-14'
---

# Field Customer/Tech Training Instructor at Lightspeed DMS

- **Company:** Lightspeed DMS
- **Location:** Remote
- **Compensation:** $73k–$78k
- **Work type:** remote
- **Posted:** 2026-06-19
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/lightspeeddms/jobs/5272288008

## Job description

Company Overview:

Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year.

Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers.

Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

The Field Customer/Tech Training Instructor is responsible to work as a key member of the installation team effectively and efficiently and to train all Powersports (Marine, ATV, RV, and Motorcycle) Dealership clients both remotely and on-site. Can be located anywhere in the U.S. near a major airport hub!

What you’ll do:

- Deliver a quality learning experience based on guidelines for the position
- Consistent and positive client/associate learner interactions.
- Provide workflow-oriented learning and solutions
- Provides consultative learning on advanced topics and makes recommendations on best practices
- Collaborate with Learning Development for quality curriculum on new releases you are teaching
- Ability to conduct and execute learning needs recommendations for clients and associates
- Continual Personal and Professional Development through delivery technique courses and client interactions/visits
- Able to flex to the audience based on the solution you are teaching
- Facilitates delivery and implementation of technology-based training for all levels
- Primary focus is Learning Delivery
- Explain the technical complexities of software effectively for all levels in a manner that conveys simplicity
- Understand Dealership Roles
- Understand Dealership Workflows and make recommendations on best practices to help increase Dealership utilization
- Able to be on your feet for a work day while onsite with clients.

What you should have:

Qualifications:

- 2+ years software training experience
- Experience with executing customer-facing implementation or product delivery projects
- Demonstrated experience managing multiple priorities and balancing competing priorities.
- Excellent interpersonal/communication and presentation skills
- Ability to travel 50% - 75% of the time - one week training on site/one week training remotely

Preferred Qualifications:

- Dealership experience preferred – Marine, RV or Powersports
- Bachelor’s degree or equivalent experience preferred
- Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc.)
- Ability to consult and collaborate cross-functionally with other departments
- Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner

In today’s competitive job market, transparency and trust are more important than ever. At Lightspeed, we believe in fostering an open and honest work environment, starting with our job postings. Pay transparency is a key component of this commitment, ensuring that potential candidates have a clear understanding of the compensation they can expect.

Remote $72,817—$77,808 USD

Inclusion and Diversity at Lightspeed:

At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.

Equal Employment Opportunity Statement:

Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.

Important Note:

Applicants must be authorized to work in the U.S.

Ready to apply?

Take the next step in your career—apply today and join a team where your skills will make an impact!

## About Lightspeed DMS

## Company Overview
- **One-liner**: Lightspeed DMS provides an all-in-one dealer management system (DMS) designed specifically for powersports, marine, RV, trailer, outdoor power equipment, and golf dealerships.
- **Entity Type**: Private (LLC)
- **Headquarters**: Salt Lake City, Utah, United States
- **Founded**: 1984
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Dealer Management Software (DMS) for recreational-vehicle dealerships
- **Target customers**: B2B – dealerships of all sizes (single-store to multi-location), distributors, and manufacturers in the powersports, marine, RV, trailer, outdoor power equipment, and golf industries
- **Mission or purpose statement**: “Make dealerships more efficient, productive, and profitable” by eliminating departmental silos and providing a single source of truth for sales, service, parts, rentals, and accounting.

## Products & Services
- **Lightspeed DMS (Dealer Management System)**: A unified SaaS platform that integrates sales, service, parts inventory, rentals, and accounting. Features include real-time inventory updates, automated customer communications (SMS, e-signatures), Repair Event Cycle Time (RECT) reporting, and a mobile app for lot-side closing and bay-side updates.
- **AI-Powered Intelligence Platform**: Launched in March 2026, this platform uses artificial intelligence to provide predictive insights, identify operational bottlenecks, and optimize parts procurement and service scheduling.  
- **Lightspeed Mobile App**: A mobile extension of the DMS that allows dealers to close deals, check inventory, manage service orders, and review financial insights from a phone or tablet.
- **Integration Ecosystem**: Connects with payment processors (e.g., REPAY), OEM bulletins (e.g., Forest River), parts locators, and other third-party tools to create a seamless workflow.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held LLC)
- **Key Metric**: **Annual Revenue** – Not publicly available. **Headcount**: 234 employees (+32.6% YoY growth)
- **Notable Investors/Partners**: **REPAY** (payment technology partner), **CDK Global** (corporate parent / talent source), and integration partners across the recreation industry.
- **Growth Signals**: 32.6% employee growth in the past year; launch of an AI-powered intelligence platform (March 2026); appointment of Brian Provost as President & CEO (March 2024); continued expansion of remote and hybrid roles; active job postings across engineering, sales, customer implementation, and product management.

## Competitive Advantages
- **40+ years of domain expertise** – The system is purpose-built for recreation dealerships, not adapted from generic retail software.
- **Deep integration across all dealership departments** – Eliminates manual handoffs and data re-entry, reducing revenue leakage.
- **Industry-specific workflows** – Handles unit floor planning, multi-stage service work, OEM warranty claims, and specialized reporting (e.g., RECT).
- **Strong partner ecosystem** – Integration with REPAY, OEM portals, and parts locators creates a stickier solution for dealers.

## Strategic Focus
- **AI and automation**: Leveraging the newly launched AI intelligence platform to deliver predictive maintenance, inventory optimization, and automated customer engagement.
- **Mobile-first experience**: Investing in the Lightspeed Mobile App to empower technicians and sales staff to work from anywhere.
- **Continued vertical expansion**: Targeting additional recreation verticals and deepening functionality within existing industries.
- **Talent growth**: Actively hiring for engineering, product, and sales roles to support a 30%+ headcount growth trajectory.

## Why Work Here
- **Culture**: “We Own. We Innovate. We Collaborate. We Grow. We Believe.” – a scrappy, team-first environment where curiosity is rewarded and everyone’s voice matters.
- **Growth opportunities**: The company is doubling in size, offering clear paths for learning, development, and advancement for both entry-level and leadership roles.
- **Flexibility & benefits**: Flexible work arrangements, generous time off, wellness programs, robust healthcare, and a referral program with cash bonuses.
- **Remote/hybrid policy**: Many roles are remote (e.g., Sales Executive – Marine, Payments Operational Manager), while others are based in South Jordan, UT, or Montevideo, Uruguay. Hybrid options are available.

## Sources
1. [Lightspeed DMS – Careers Page](https://www.lightspeeddms.com/careers/)
2. [Lightspeed DMS – Job Board (Greenhouse)](http://job-boards.greenhouse.io/lightspeeddms)
3. [Lightspeed DMS – LinkedIn Company Profile](https://www.linkedin.com/company/lightspeed-dms)
4. [Lightspeed DMS – Solutions Overview](https://www.lightspeeddms.com/solutions/dms/)
5. [Lightspeed DMS – LeadIQ Company Profile & News](https://leadiq.com/c/lightspeed-dms/6369bed4d4454f2aa350bbdb)

## Other roles at Lightspeed DMS

- [Software Engineer - Mobile](https://feeny.ai/job/software-engineer-mobile-lightspeed-dms-south-jordan-fd3twcpxtqc9) — South Jordan, UT
- [Data Analyst - API](https://feeny.ai/job/data-analyst-api-lightspeed-dms-south-jordan-651jzq5w7jks) — South Jordan, UT
- [Manager, Data Conversion](https://feeny.ai/job/manager-data-conversion-lightspeed-dms-south-jordan-ttezedte4gfj) — South Jordan, UT
- [Business Development Rep](https://feeny.ai/job/business-development-rep-lightspeed-dms-south-jordan-2qsxq98dm4rw) — South Jordan, UT
- [Software Engineer - AI](https://feeny.ai/job/software-engineer-ai-lightspeed-dms-south-jordan-bvjzcrgd2qyb) — South Jordan, UT
- [Sr Software Engineer](https://feeny.ai/job/sr-software-engineer-lightspeed-dms-montevideo-f3p76aez73s7) — Montevideo, Uruguay
- [Sales Executive - Golf](https://feeny.ai/job/sales-executive-golf-lightspeed-dms-remote-jw2gffavmhzj)
- [Sales Executive - Powersports](https://feeny.ai/job/sales-executive-powersports-lightspeed-dms-remote-41wq5gcf0pah)
- [Data Conversion Specialist](https://feeny.ai/job/data-conversion-specialist-lightspeed-dms-montevideo-wpy4xq46xt9c) — Montevideo, Uruguay
- [Project Manager](https://feeny.ai/job/project-manager-lightspeed-dms-south-jordan-71cvf609ans2) — South Jordan, UT