---
title: 'Field Director  Ambassadors at GLIDE'
canonical: 'https://feeny.ai/job/field-director-ambassadors-glide-san-francisco-6w0tgpzwzq4c'
type: 'job'
last_seen: '2026-10-14'
---

# Field Director  Ambassadors at GLIDE

- **Company:** GLIDE
- **Location:** San Francisco, CA
- **Compensation:** $90k–$120k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-24
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.lever.co/glide/23d63d07-895c-4b76-8111-4b833ed4d89f

## Job description

## About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary: The Field Director of the Cecil Williams Community Ambassadors Program is a community leader, overseeing GLIDE’s efforts to help create a safer, cleanerneighborhood that provides impactful services. The Field Director is responsible for achieving the Ambassador program’s target outcomes and KPIs. This “on the ground” community engagement role leads a team of Community Ambassadors who provide low-threshold case management and community-building activities. The Director is responsible for implementing the Ambassador program and operations in alignment with its funding contract, GLIDE’s values, and the GLIDE FORWARD strategic plan focused on integrated services and strong neighborhood relationships. The Director in the field each day focuses on community-building, quality assurance, and wraparound low-threshold case management. The Director understands the many ways in which poverty, marginalization, and other forms of trauma negatively impact community wellness and stays abreast of trauma-informed methods for optimal care. This position requires direct contact with diverse, high-risk individuals with complex needs, many of whom are active substance users. This job also involves street and neighborhood outreach where potential and/or current clients may spend time and/or live. Regular visibility and predictable attendance are essential and mandatory.

Essential Duties

- Leadership: Provide leadership, coaching, and quality assurance for the Field Manager, Shift Leads and Street Ambassadors, ensuring all interactions with residents, clients, SROs, elected officials, dignitaries and other stakeholders uphold high standards of care and a solutions-oriented mindset.
- Operational Coordination: Oversee daily deployment, scheduling, and assignments for the Ambassadors, optimizing coverage of key locations on routes and times; step in to cover shifts (including nights, weekends, and holiday shifts) as needed to maintain service continuity. Monitors service request queue and receive operational calls from GLIDE’s customer service Help Desk. Responds to those calls and requests in a timely fashion and accordingly.
- Case Management and Community Engagement: Provide leadership in the refinement of comprehensive case management practices to support individuals in need. Collaborate with all internal and external stakeholders to maximize the number of service connections within the “engagement, referral, connection” model.  Advocate and be a liaison between community members, local organizations, business owners, and city agencies, while advocating for community needs.
- City Resource Utilization: Collaborate effectively with city agencies, leveraging municipal resources to address community concerns, improve neighborhood conditions, and implement effective solutions.
- Risk Management and Response: Monitor Street data and trends through all platforms including the Jia app, proactively identifying emerging issues and coordinating responses with city agencies, law enforcement, and community partners.
- Strong Communication Skills; the ability to de-escalate tensions and deal with sensitive/emotionally charged situations with tact and diplomacy while practicing emotional intelligence.
- Outreach and Relationship Building: Conduct intentional and proactive outreach to local businesses and stakeholders to assess needs, gather feedback and surveys, while cultivating positive relationships within the community. Represent GLIDE at community meetings, events, and forums to advocate for the needs and interests of the Tenderloin community. Must be available to attend evening meetings.
- Training and Development: Coordinate regular staff and case conference meetings, training sessions, and professional development opportunities to train all Ambassador staff on neighborhood developments, resources, and best practices.
- Safety & Emergency Response Coordination: Oversee day-to-day safety monitoring and the emergency response protocols, including Narcan administration for opioid overdoses, and coordinate training for Street Ambassadors in CPR, first aid, mental health, and cultural competency. Ensure team is trained to provide direct first aid as needed, utilizing advanced training and certifications in life-saving techniques to our clients. Document and record appropriately for contract compliance.
- Performance Management and Reporting: Maintain accurate records of engagements, referrals, connections; prepare and submit Key Performance Indicators (KPIs) reports monthly (and when requested) established by GLIDE’s executive team.
- Navigate and enter CCSF contract reporting requirements through CCSF database as well as internal Glide platforms for timely and accurate billing.

## Requirements

- Proven experience in a senior leadership role overseeing contract reporting, community engagement, safety programs, and/or related initiatives.
- Proven experience managing a team of ten or more employees using coaching, mentoring, and progressive discipline.
- Strong interpersonal and communication skills, with the ability to engage effectively with diverse stakeholders.
- Expertise in crisis management, case management, trauma informed care, and connecting individuals to resources.
- Comprehensive understanding of local community dynamics, social services, and public safety protocols.
- Bachelor’s degree in social work, Public Administration, Criminal Justice, or a related field.
- Certification in CPR, first aid, and Narcan administration.
- Commitment to equity, social justice, and the organization’s mission of serving marginalized communities.
- Must possess a valid CDL and be able to be listed on Glide’s insurance carrier as a driver. Maintain license in good standing while employed at Glide. Complete driving school with Glide approved vendor.

Physical Requirements

- The Ambassador Team dedicates a substantial portion of their time to outdoor activities. During their duties, employees may cover distances of five to seven miles per day. Essential qualifications include the capacity to bend, lift, and sustain standing and walking positions throughout the shift. Additionally, the role necessitates the ability to lift objects weighing up to 50 lbs. (maneuver carts, set up our mobile kiosk stations, and/or canopies as needed).
- The job of the Ambassador Team is physically and mentally demanding. Staff must be able to maintain a de-escalatory demeanor while addressing community needs.
- Must have the ability to walk far distances and/or stand for extended periods of time; 90-95% of work time is spent walking, standing, or otherwise on your feet.
- Must be able to perform job duties outside in inclement weather conditions ( i.e. heavy rain and heat conditions)

Work Environment GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

## About GLIDE

## Company Overview
- **One-liner**: GLIDE is a nationally recognized center for social justice in San Francisco that provides integrated comprehensive services, free daily meals, housing assistance, behavioral health support, and advocacy to break cycles of poverty and marginalization.
- **Entity Type**: Non-profit (501(c)(3) foundation) – publicly supported charity
- **Headquarters**: San Francisco, California, USA (330 Ellis St, San Francisco, CA 94102)
- **Founded**: 1963 (GLIDE Memorial Church roots; incorporated as foundation later)
- **Founders**: Rev. Cecil Williams (founder of GLIDE Memorial Church) and Janice Mirikitani (co-founder of GLIDE's social service programs)

## Core Business
- **Primary industry/industries**: Social services, poverty alleviation, hunger relief, housing/homelessness services, behavioral health, domestic violence intervention, child and family services
- **Target customers**: Homeless, low-income, and marginalized populations in San Francisco (Tenderloin neighborhood); B2C (direct service recipients)
- **Mission statement**: “Create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.”

## Products & Services
- **Daily Free Meals Program**: Three free, nutritious meals served 364 days a year to anyone in need – 533,298 meals served annually
- **Welcome Center**: Immediate basic needs (shelter, hygiene, blankets) and emotional support with case management
- **GLIDE Women’s Center**: Trauma-informed support groups, case management, and counseling for women survivors of violence, homelessness, or isolation
- **Transitional Age Youth (TAY) Health & Wellness Center**: 24/7 center for youth ages 18–27 experiencing homelessness, offering respite, mentoring, and connection to long-term resources
- **Journey Home Program**: Client-centered relocation and reunification support to move people from homelessness toward stability
- **Health Empowerment & Access Team (HEAT)**: Harm reduction, medically assisted treatment, HIV/Hep-C outreach, testing, and health system navigation
- **Community Ambassador Program**: Street-level engagement and placemaking to support San Francisco’s economic revitalization (30×30 plan)
- **Janice Mirikitani Family, Youth and Childcare Center**: Child and infant care, after-school programs, and family counseling for low-income families

## Market Standing
- **Valuation/Market Cap**: Not applicable (non-profit); annual operating budget not publicly disclosed
- **Key Metric**: 533,298 meals served per year; 3,937 people connected to social benefits (CalFresh, SSI) in recent period; $24 million secured in state funding for housing subsidies, shelters, and mental health support through coalition
- **Notable Investors/Partners**: Works in partnership with City of San Francisco leaders; receives state funding; coalition funding from California state budget
- **Growth Signals**: Expanding integrated mobile services; launching a new TAY Health & Wellness Center; developing a $31M fundraising plan (FY24); facility expansion and behavioral health services under current CEO Dr. Gina Fromer

## Competitive Advantages
- **Deeply rooted community trust**: 60+ years serving the Tenderloin, recognized as a “safe space” and oasis for those most in need
- **Integrated service model**: Combines meals, housing, healthcare, childcare, legal clinic, and advocacy under one roof, creating a holistic pathway out of crisis
- **National leadership in social justice**: Actively shaping policy and public narrative on poverty, homelessness, and racial justice from a faith-grounded but secularly inclusive foundation
- **Scale and reach**: One of the largest hunger relief and social service providers in San Francisco, with over 200 employees and thousands served daily

## Strategic Focus
- **GLIDE Forward plan**: Expand integrated and mobile services to reach more people citywide; raise $31M in FY24 for building repair, expansion, and behavioral health; showcase GLIDE as a national social justice leader through art and storytelling; improve business systems and infrastructure; center work on voices of marginalized people; inspire staff growth
- **30×30 alignment**: Supporting San Francisco’s economic revitalization through the Community Ambassador Program and low-threshold case management
- **Policy advocacy**: Secured $24M in state funding for housing subsidies, shelters, and mental health support through coalition building

## Why Work Here
- **Culture**: Supportive, diverse, and inclusive team environment rooted in radical inclusivity, justice, and love. “Work is meaningful and the people are great.”
- **Work environment**: Friendly, accepting, and informal (casual dress code noted)
- **Benefits**: Competitive salaries, medical and dental insurance, generous paid time off, retirement savings plans
- **Equal opportunity employer**: Proudly equal opportunity; will consider qualified applicants with arrest and conviction records (San Francisco Fair Chance Ordinance)
- **Growth opportunity**: Chance to be part of a transformative expansion under new CEO Dr. Gina Fromer, with a strong emphasis on staff development and “building the capacity to learn and iterate”
- **Hybrid/remote policy**: Not explicitly stated; likely on-site given service delivery nature, but check role-specific postings

## Sources
1. [glide.org – About](https://www.glide.org/about/)
2. [glide.org – Careers](https://www.glide.org/Careers/)
3. [jobs.lever.co/glide](https://jobs.lever.co/glide)
4. [guidestar.org – Glide Foundation Profile](https://www.guidestar.org/profile/94-1156481)

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