--- title: 'Field Implementation Manager at Numa' canonical: 'https://feeny.ai/job/field-implementation-manager-numa-remote-13k3k7c4bktf' type: 'job' last_seen: '2026-09-10' --- # Field Implementation Manager at Numa - **Company:** Numa - **Location:** Remote - **Work type:** remote - **Posted:** 2026-09-05 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/numa/jobs/4396878009 ## Job description Field Implementation Manager Location: Remote (U.S. and near a major airport) / Travel onsite to dealerships is required. Schedule: Standard business hours. Approximately 3 weeks per month of onsite travel across the U.S. and Canada. ## About Numa Numa is building the platform to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions—from rescuing customer calls and voicemails that generate more revenue, to reducing customer resolution times that drive overall customer satisfaction (CSI), to improving dealership team productivity and accountability. Numa has raised $50 million from leading investors (Google, Threshold, Costanoa, Mitsui, and Touring Capital). ## The Role We’re looking for a Field Implementation Manager to bring Numa’s AI-powered platform to life inside dealerships across North America. In this role, you will spend most of your time on-site launching Numa; training staff, solving real-time challenges, and setting teams up for long-term success. This isn’t a behind the desk job. You’ll be part trainer, part problem-solver, part motivator; showing dealership teams the value of using Numa every day and making sure our solution sticks. You’ll also serve as the bridge between the field and our internal teams, sharing insights that shape how we scale onboarding and rollout. The ideal candidate thrives in fast-paced environments, builds trust quickly, and loves being in the field. You take initiative, adapt to any audience, and are energized by the challenge of driving successful go-lives without heavy direction. ## What You’ll Do - Lead onsite go-lives and ensure smooth, successful launches - Train dealership staff across roles with clear, hands-on, and engaging sessions - Partner with dealership leaders to highlight the long-term business value of Numa - Document launch outcomes and transition accounts to our Performance Architect team - Share field insights with Sales, Product, and Customer Success to improve onboarding and customer experience - Travel onsite to dealerships regularly to drive engagement and adoption ## What You Bring - 1+ years of customer-facing experience in training, onboarding, service, or support - Strong communication and presentation skills, with the ability to command a room and adapt to any audience - Tech-savvy, with the ability to quickly learn new systems and tools - High emotional intelligence, with the ability to build trust quickly in fast-paced environments - Excitement to travel ~3 weeks per month across the U.S. and Canada (must live near a major airport) ## Nice To Have - Experience with SaaS, automotive, or phone systems - Background in field-based training, deployment, or customer onboarding - Familiarity with dealership operations or service department workflows - Experience supporting product go-lives or rollouts in a high-growth environment - Comfort using AI tools to streamline training, documentation, or workflows - Bilingual (English/French or English/Spanish) for broader coverage across the U.S. and Canada What Success Looks Like - Deliver smooth, successful go-lives that set dealership teams up for long-term adoption - Build trusted relationships with dealership staff and leadership during launch - Ensure Numa becomes part of dealership teams’ daily workflow - Enable seamless account transitions to the Performance Architect team - Consistently surface field insights that improve how Numa scales onboarding and rollout ## Why Join Numa - We believe in everyone's growth. - Be part of an industry leader named the #1 fastest-growing AI Automotive company by Inc. 5000. - Represent category-defining AI technology that is transforming the automotive industry. - Join a high-growth organization with significant opportunities for career advancement. ## Compensation & Benefits - Base Salary: $70,000 - $85,000 - Equity Package - Flexible PTO - Health, dental, and vision benefits - 401(k) plan At Numa, you’ll have the chance to represent game-changing technology in an industry that’s ready for innovation. If you love being in the field, thrive on solving problems in real time, and want to make an impact at a high-growth company, we’d love to hear from you. ## About Numa ## Company Overview - **One-liner**: Numa is the AI Operating System for car dealerships that captures, assigns, and resolves every customer interaction across calls, texts, voicemails, and reviews to boost CSI, service revenue, and advisor productivity. - **Entity Type**: Private (Series B) - **Headquarters**: Oakland, California, United States - **Founded**: 2017 - **Founders**: Tasso Roumeliotis (CEO), Joel Grossman (President), Andy Ruff (Chief Product & Tech) ## Core Business - **Primary industry**: Automotive technology – AI-powered dealership operations platform - **Target customers**: B2B – franchise dealerships and multi-rooftop dealer groups - **Mission**: “Dealer DNA Meets Silicon Valley AI” – make it super easy for dealerships to communicate with customers by unifying fragmented tools into one intelligent system ## Products & Services - **[Smart Inbox](https://www.numa.com/)**: AI-native inbox that consolidates all dealership communications. Uses AI agents to handle customers, write replies, surface history, and chase follow-ups. - **[Voice AI](https://www.numa.com/)**: “Voice with a brain” – answers calls with DMS context in real time, resolves requests (e.g., booking, status updates) and writes back to the DMS without scripting. - **[Service Advisor Agent](https://www.numa.com/)**: AI that books appointments, recovers missed calls, and surfaces declined/unsold work from existing data. - **[Opportunity Agent](https://www.numa.com/)**: AI that writes replies, surfaces full history, and chases follow-ups to rescue leads. - **[Heat Case Agent](https://www.numa.com/)**: AI that monitors real-time sentiment and customer history to escalate and resolve at-risk cases before they’re lost (drives 70% retention on those rescues). - **[LiveCSI™](https://www.numa.com/)**: Real-time customer satisfaction heart-rate monitor that enables dealers to resolve heat cases while the customer is still in the shop. All offerings are delivered as SaaS and integrated with the dealership’s existing DMS, CRM, and scheduler. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: **Total Funding** – $44.1 million (Series A $10.5 M in 2019, Series B $32 M in October 2024 led by Mitsui & Co and Touring Capital) [linkedin.com](https://www.linkedin.com/company/numa) - **Notable Investors/Partners**: Touring Capital, Mitsui & Co, Google’s Gradient Ventures, Threshold Ventures (Tesla, SpaceX), Costanoa Ventures [numa.com/careers](https://numa.com/careers) - **Growth Signals**: - Trusted by 1,300+ dealerships; handled over 1 billion calls/texts, booked 4 million+ appointments, and managed 12 million+ repair orders [numa.com](https://www.numa.com/) - 163 employees, with 56.8% yearly headcount growth [linkedin.com](https://www.linkedin.com/company/numa) - #168 overall and #4 in AI category on the 2024 Inc. 5000 [numa.com/careers](https://numa.com/careers) - Acquired NumberAI, Inc. in April 2026 [linkedin.com](https://www.linkedin.com/company/numa) ## Competitive Advantages - **Deep DMS integration** – 90% DMS coverage across the industry; Voice AI connects to the DMS in real time, not a script, allowing it to book genuine open service bays and provide vehicle-specific updates [numa.com](https://www.numa.com/) - **Unified platform** – Replaces fragmented point solutions (separate phone system, texting, scheduling, CSI) with a single AI inbox that captures, assigns, and resolves every interaction [numa.com/about](https://www.numa.com/about) - **Real-time CSI heart-rate monitor** (LiveCSI) – enables immediate intervention on customer issues, a differentiator from post-visit surveys - **Founder pedigree** – Team previously built and sold Location Labs for $220 M with only $19 M of primary capital; profitable for seven consecutive years [numa.com/about](https://www.numa.com/about) ## Strategic Focus - **Scaling dealership adoption** – Expanding from 1,300 rooftops toward larger dealer groups and national chains, as evidenced by the Series B led by Mitsui & Co and Touring Capital [linkedin.com](https://www.linkedin.com/company/numa) - **Product expansion** – Continuing to enhance AI agents (Service Advisor, Opportunity, Heat Case) and deepen integrations with dealership management systems - **Talent acquisition** – Actively hiring in Engineering, Sales, Field Implementation, and Performance Architect roles [numa.com/careers](https://numa.com/careers) ## Why Work Here - **High employee satisfaction** – LinkedIn rating of 4.5/5 overall, with culture at 4.5 and career opportunities at 4.7 [linkedin.com](https://www.linkedin.com/company/numa) - **Growth trajectory** – 56.8% yearly headcount increase and Inc. 5000 recognition signal rapid scaling and career advancement potential - **Small team, big impact** – Currently ~163 employees; employees get to work on cutting-edge generative AI applied to a traditional industry - **Backed by top-tier investors** – Google’s Gradient, Threshold Ventures, Mitsui, and Costanoa provide stability and network - **Work policy** – Two offices (Oakland HQ); hybrid/remote details not publicly specified, but roles are likely on-site or hybrid given dealership field operations - **Culture values** – Obsession with customer excellence, “customer success is everyone’s job”, and a blend of dealer DNA with Silicon Valley AI [numa.com/careers](https://numa.com/careers) ## Sources 1. [numa.com/careers](https://numa.com/careers) 2. [numa.com](https://www.numa.com/) 3. [numa.com/about](https://www.numa.com/about) 4. [linkedin.com/company/numa](https://www.linkedin.com/company/numa) 5. [job-boards.greenhouse.io/numa](http://job-boards.greenhouse.io/numa) ## Other roles at Numa - [Sales Development Representative (SDR)](https://feeny.ai/job/sales-development-representative-sdr-numa-kansas-city-kjfp1km4t06p) — Kansas City, MO - [Future Opportunities](https://feeny.ai/job/future-opportunities-numa-remote-qbafxz9tz4gj) - [OEM Account Manager](https://feeny.ai/job/oem-account-manager-numa-remote-0jnzctz88kmz) - [Technical Product Marketing Manager](https://feeny.ai/job/technical-product-marketing-manager-numa-remote-kacbyfz7bfqe) - [Regional Sales Manager](https://feeny.ai/job/regional-sales-manager-numa-united-states-6md72zyr2503) — United States - [Sr. Product Designer](https://feeny.ai/job/sr-product-designer-numa-montreal-jra8cr80dsxs) — Montréal, Canada - [Performance Architect](https://feeny.ai/job/performance-architect-numa-remote-xwa7nqtz4zem) - [Field Implementation Manager](https://feeny.ai/job/field-implementation-manager-greenspark-remote-b9v74h2cqw1e)