---
title: 'Field Manager Ambassadors at GLIDE'
canonical: 'https://feeny.ai/job/field-manager-ambassadors-glide-san-francisco-5thzd07p8zxz'
type: 'job'
last_seen: '2026-10-14'
---

# Field Manager Ambassadors at GLIDE

- **Company:** GLIDE
- **Location:** San Francisco, CA
- **Compensation:** $70k–$80k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-24
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.lever.co/glide/f0977366-d263-48da-8a75-a777b962654e

## Job description

## About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary: As a Field Manager in the Cecil Williams Ambassador program, you lead a dynamic team dedicated to unconditional love and community-building in the vibrant Tenderloin neighborhood of San Francisco. You directly engage with housed and unhoused residents, businesses, landlords, Single Room Occupancy (SRO) facilities, City Staff, partnering non-profits, and other stakeholders, embodying the values of GLIDE to provide Quality Assurance and leadership in community building. You help ensure that each Ambassador equips stakeholders with information regarding neighborhood resources and services, assists those in need to directly access services, provides low-threshold case management, and represents GLIDE as a model brand Ambassador. The Field Manager is “in our streets” ensuring that the Ambassadors facilitate safety, cleanliness, and meaningful access to shelter, food, medical care, behavioral health care, testing, medication-assisted treatment, and other support services. This position requires direct contact with diverse, high-risk individuals with complex needs, many of whom are active substance users, evening hours, and continuous neighborhood outreach. Regular and predictable attendance is required. The Field Manager is a community leader, uplifting GLIDE’s legacy of unconditional love while working for the people in our community. The incumbent is required to perform all functions of the Street Ambassadors when necessary, along with oversight, quality assurance, reporting, and employee coaching.

Essential Functions

- Provide leadership to your team to fulfill the mission, vision, and contractual requirements of the Cecil Williams Community Ambassador Program.
- Maintain high standards of performance and data collection across all Community Ambassador teams.
- Monitor street activity and trends, identifying emerging issues and coordinating appropriate responses in collaboration with city agencies, law enforcement, and community partners.
- Coordinate daily deployment schedules and assignments for Street Ambassadors to ensure coverage of key locations and times; cover shifts as needed.
- Provide hands-on dispatch, facilitation, oversight, quality assurance, and training to ensure all Community Ambassadors are conducting efficient and effective case management of community engagements, referrals, and connections to create a safer and cleaner neighborhood.
- Act as a liaison between community members, local organizations, and city agencies to address concerns and advocate for community needs with Glide values in mind. Respond to inquiries and address the concerns of community members, modelling GLIDE’s brand of unconditional love for your team of street ambassadors.
- Attend regular meetings and training sessions to stay informed about neighborhood developments, resources, and best practices and share this information with your team and colleagues. Conduct regular outreach to local businesses and stakeholders to assess needs, gather feedback, and foster positive relationships within the community.
- Participate in community outreach and engagement events to promote positive interactions and build relationships with residents and stakeholders.
- Represent the Street Ambassador program at community meetings, events, and forums to advocate for the needs and interests of the Tenderloin community.
- Coordinate training opportunities for Street Ambassadors, including CPR, first aid, Narcan administration, and cultural competency.
- Maintain accurate records of interactions, observations, and outreach activities and submit reports in line with KPIs (Key Performance Indicators) outlined by the Director.
- Follow Comprehensive case management best practices from the GLIDE Case Management training program.
- Engage with housed and unhoused residents, businesses, landlords, visitors, and SRO facilities in the Tenderloin district with a friendly and de-escalatory demeanor, demonstrating empathy, kindness, and the values of GLIDE; Offer directions and guidance to individuals seeking assistance or information, demonstrating patience, understanding, and a willingness to help. Connect housed and unhoused residents, businesses, landlords, visitors, and SRO facilities to resources, services and amenities, including shelters, food assistance programs, and community events, with a focus on fostering a sense of community and connection.
- Monitor street activity and address safety hazards, cleanliness, and illegal activities, appropriately coordinating with local authorities, partner non-profits, and GLIDE programs.

## Requirements

- Current certification in CPR and first aid training.
- Previous experience in community outreach, social services, public safety, or related fields preferred.
- Knowledge of the Tenderloin district, including its history, demographics, resources, and challenges.
- Excellent communication and interpersonal skills; must have the ability to interact effectively with diverse populations, including the ability to deescalate emotionally charged situations with tact and diplomacy.
- Compassionate, empathetic attitude towards individuals experiencing homelessness, addiction, or mental illness.
- Ability to work independently and collaboratively in a dynamic and fast-paced environment.
- Strong problem-solving and conflict resolution skills.
- Flexibility to work varying shifts, including evenings and weekends.
- Familiarity with local resources, service providers, and government agencies is a plus.
- Strong data entry and reporting skills
- Completion of Narcan administration training or willingness to undergo training upon hire.

Certificates, Licenses, Registrations

- Commencement of GLIDE Comprehensive Case Management Certification required within first 60 Days of employment.
- First Aid/CPR certification required within first 60 days of employment.
- Possession and maintenance of a valid California class C driver’s license and a satisfactory driving record strongly preferred.

Physical Requirements

- Ambassadors dedicate a substantial portion of their time to outdoor activities. During their duties, employees may cover distances of five to seven miles per day. Essential qualifications include the capacity to bend, lift, and sustain standing and walking positions throughout the shift. Additionally, the role necessitates the ability to lift objects weighing up to 50 lbs., maneuver carts, and set up our mobile kiosk stations, tables, and/or canopies when necessary. Given the nature of these outdoor responsibilities, employees will be exposed to sunlight, dust, and varying temperatures and humidity levels.
- The job of Ambassador is physically and mentally demanding. Problems arise constantly and staff must maintain a de-escalatory demeanor while addressing community needs. Because of these demands and the amount of standing and walking required, stamina and a high energy level are essential;
- Ability to walk far distances and stand for extended periods of time; 90-95% of work time is spent walking, standing, or otherwise on your feet.

Work Environment GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

## About GLIDE

## Company Overview
- **One-liner**: GLIDE is a nationally recognized center for social justice in San Francisco that provides integrated comprehensive services, free daily meals, housing assistance, behavioral health support, and advocacy to break cycles of poverty and marginalization.
- **Entity Type**: Non-profit (501(c)(3) foundation) – publicly supported charity
- **Headquarters**: San Francisco, California, USA (330 Ellis St, San Francisco, CA 94102)
- **Founded**: 1963 (GLIDE Memorial Church roots; incorporated as foundation later)
- **Founders**: Rev. Cecil Williams (founder of GLIDE Memorial Church) and Janice Mirikitani (co-founder of GLIDE's social service programs)

## Core Business
- **Primary industry/industries**: Social services, poverty alleviation, hunger relief, housing/homelessness services, behavioral health, domestic violence intervention, child and family services
- **Target customers**: Homeless, low-income, and marginalized populations in San Francisco (Tenderloin neighborhood); B2C (direct service recipients)
- **Mission statement**: “Create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.”

## Products & Services
- **Daily Free Meals Program**: Three free, nutritious meals served 364 days a year to anyone in need – 533,298 meals served annually
- **Welcome Center**: Immediate basic needs (shelter, hygiene, blankets) and emotional support with case management
- **GLIDE Women’s Center**: Trauma-informed support groups, case management, and counseling for women survivors of violence, homelessness, or isolation
- **Transitional Age Youth (TAY) Health & Wellness Center**: 24/7 center for youth ages 18–27 experiencing homelessness, offering respite, mentoring, and connection to long-term resources
- **Journey Home Program**: Client-centered relocation and reunification support to move people from homelessness toward stability
- **Health Empowerment & Access Team (HEAT)**: Harm reduction, medically assisted treatment, HIV/Hep-C outreach, testing, and health system navigation
- **Community Ambassador Program**: Street-level engagement and placemaking to support San Francisco’s economic revitalization (30×30 plan)
- **Janice Mirikitani Family, Youth and Childcare Center**: Child and infant care, after-school programs, and family counseling for low-income families

## Market Standing
- **Valuation/Market Cap**: Not applicable (non-profit); annual operating budget not publicly disclosed
- **Key Metric**: 533,298 meals served per year; 3,937 people connected to social benefits (CalFresh, SSI) in recent period; $24 million secured in state funding for housing subsidies, shelters, and mental health support through coalition
- **Notable Investors/Partners**: Works in partnership with City of San Francisco leaders; receives state funding; coalition funding from California state budget
- **Growth Signals**: Expanding integrated mobile services; launching a new TAY Health & Wellness Center; developing a $31M fundraising plan (FY24); facility expansion and behavioral health services under current CEO Dr. Gina Fromer

## Competitive Advantages
- **Deeply rooted community trust**: 60+ years serving the Tenderloin, recognized as a “safe space” and oasis for those most in need
- **Integrated service model**: Combines meals, housing, healthcare, childcare, legal clinic, and advocacy under one roof, creating a holistic pathway out of crisis
- **National leadership in social justice**: Actively shaping policy and public narrative on poverty, homelessness, and racial justice from a faith-grounded but secularly inclusive foundation
- **Scale and reach**: One of the largest hunger relief and social service providers in San Francisco, with over 200 employees and thousands served daily

## Strategic Focus
- **GLIDE Forward plan**: Expand integrated and mobile services to reach more people citywide; raise $31M in FY24 for building repair, expansion, and behavioral health; showcase GLIDE as a national social justice leader through art and storytelling; improve business systems and infrastructure; center work on voices of marginalized people; inspire staff growth
- **30×30 alignment**: Supporting San Francisco’s economic revitalization through the Community Ambassador Program and low-threshold case management
- **Policy advocacy**: Secured $24M in state funding for housing subsidies, shelters, and mental health support through coalition building

## Why Work Here
- **Culture**: Supportive, diverse, and inclusive team environment rooted in radical inclusivity, justice, and love. “Work is meaningful and the people are great.”
- **Work environment**: Friendly, accepting, and informal (casual dress code noted)
- **Benefits**: Competitive salaries, medical and dental insurance, generous paid time off, retirement savings plans
- **Equal opportunity employer**: Proudly equal opportunity; will consider qualified applicants with arrest and conviction records (San Francisco Fair Chance Ordinance)
- **Growth opportunity**: Chance to be part of a transformative expansion under new CEO Dr. Gina Fromer, with a strong emphasis on staff development and “building the capacity to learn and iterate”
- **Hybrid/remote policy**: Not explicitly stated; likely on-site given service delivery nature, but check role-specific postings

## Sources
1. [glide.org – About](https://www.glide.org/about/)
2. [glide.org – Careers](https://www.glide.org/Careers/)
3. [jobs.lever.co/glide](https://jobs.lever.co/glide)
4. [guidestar.org – Glide Foundation Profile](https://www.guidestar.org/profile/94-1156481)

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