--- title: 'Field Marketing Manager at Harmony' canonical: 'https://feeny.ai/job/field-marketing-manager-harmony-new-york-2pt2rkfqwv1k' type: 'job' last_seen: '2026-10-19' --- # Field Marketing Manager at Harmony - **Company:** Harmony - **Location:** New York, NY - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-09 - **Last confirmed live:** 2026-10-19 - **Apply:** https://jobs.ashbyhq.com/harmony/23f81e08-914d-4e14-8ec9-c4f8432de46c ## Job description ## About Harmony Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business. Field Marketing Manager, Harmony The role in one line: Own your events end to end, from selection through the renewal decision. Pipeline is the scoreboard, not booth traffic. How the team works: You're one of our field marketing managers. Each of us owns our own events end to end. You run yours like they're your business. ## What you'll own - Your events, full lifecycle, start to finish. From the moment a contract is signed to the week-4 post-event metrics review and the renew-or-drop decision. Tradeshows, summits, executive roundtables, and dinners. - Creative, daring ideas that make us punch above our weight. For every event you own, come up with out-of-the-box, buzz-worthy ideas so a small company stands out in a crowded hall. Tap the team's collective creativity, then run with the boldest ones. The best ideas do two things at once: they land hard with the attendees in that room, and they sharpen our brand and our message. We're small, nimble, fast-growing, and daring, and our presence should feel that way. - Event selection and go/no-go calls. Score an event's real ICP fit before we commit. Know the difference between show-wide traffic and the traffic that reaches our booth. Walk away from the wrong events. - The cost-per-meeting engine. Every event is judged on two numbers: completed ICP meetings and cost per completed ICP meeting. - Vendor and organizer negotiation. Push on package tiers, speaking slots, and pricing. Confirm what's included before you spend. Shop cheaper alternatives instead of defaulting to the expensive option. - On-the-ground execution with zero slips. Booth logistics, swag shipping and advance-warehouse deadlines, hotel and travel timing, scanner counts, giveaways and over-ordering. Nothing surprises you on site. - Full team coverage of the event, end to end. Make sure our collective team (marketing, sales, SEs) covers the event completely, from opening to close. Everyone arrives on time, stays through the end, and shows up for the post-event debrief. - Booth coverage and prep. Individual and group prep before each event, booth coverage arranged so we maximize the performance of the event, and post-event follow-up that actually converts. - A reusable playbook for your events. Turn each event into a system, not a one-off. A keep / add / cut / rework review after every event so the next one is better and cheaper. - Reporting upward. A clean dashboard with targets, actuals, and percent-to-goal that you can present to the CMO and leadership. ## What we're looking for - A builder and a manager in one seat. Strategic planning, program building, and hands-on execution. You take an event and run it like an owner. - Creative and daring. You generate bold, unexpected ideas and you're comfortable making a splash on a startup budget. You'd rather be talked about than blend in. - Comfortable with numbers. You model scenarios, set a cost-per-meeting bar, and defend a renewal decision with math, not vibes. - Detail-obsessed operator. You catch the shipping deadline and the fine print in the sponsorship package before they catch you. - Resourceful under budget. You engineer around cost: cheaper speaking alternatives, free tools, rep networks, partner happy hours. You treat spend as a last resort, not a first move. - Asks the right questions before spending. Everything gets examined on one test: its potential to drive more ICP meetings from the event. - Ideally NYC-based. Our office is in the Flatiron district in New York City. Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law. ## About Harmony ## Company Overview - **One-liner**: AI-first enterprise service management platform that runs itself, automating IT, HR, and other service operations with intelligent agents. - **Entity Type**: Private (funding stage not publicly disclosed) - **Headquarters**: New York, New York, United States - **Founded**: 2025 - **Founders**: Nitzan Shapira (Co-Founder & CEO), Ran Ribenzaft (Co-Founder & CTO) ## Core Business - **Primary industry**: Enterprise Service Management (ITSM), IT Operations, AI Agents - **Target customers**: Enterprise IT teams, HR departments, and internal service desks (B2B) - **Mission / purpose statement**: “Enterprise Service Management that Runs Itself” ## Products & Services - **Harmony Platform (AI Help Desk)**: An intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents. Includes automated ticketing, knowledge base generation, asset management, software renewal management, and workflow automation. Integrates with Slack, Microsoft Teams, and existing ITSM tools. - **Harmony AI Agents**: Pre-built and customizable agents that autonomously resolve service requests (e.g., IT, HR), manage assets, detect shadow IT, and handle onboarding/offboarding. - **Harmony Asset Management**: Track hardware, software licenses, and contract renewals with automated lifecycle management. - **Harmony Knowledge Base**: Automatically generated from resolved tickets, continuously filling knowledge gaps. - **AWS Marketplace Listing**: Available as a seller on AWS Marketplace for easy procurement. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed - **Key Metric**: Headcount of 35 employees (as of mid-2026) with +9.3% monthly growth; 4,633 LinkedIn followers growing +13.8% monthly - **Notable Investors / Partners**: Presence on AWS Marketplace; reseller partnership with YHM (UK); teams include alumni from YL Ventures, Vine Ventures (notable VC connections, but explicit investment not confirmed) - **Growth Signals**: UK debut at the Service Desk and IT Support Show (SITS) in May 2026; launched Renewal Management feature; rapidly hiring across product, engineering, AI, and legal roles; company uses its own platform (“Harmony runs on Harmony”) ## Competitive Advantages - **Agentic AI‑first approach**: Goes beyond traditional ITSM by proactively resolving issues before users report them. - **Autonomous operations**: Automates knowledge creation, ticket routing, asset lifecycle, and approvals — reducing manual work. - **Hybrid integration**: Works alongside existing ITSM tools (ServiceNow, Jira, etc.) or as a full system of record, lowering switching barriers. - **Out‑of‑the‑box workflows**: Pre‑built for common IT tasks (onboarding/offboarding, password resets, shadow IT detection) that can be customized. ## Strategic Focus - Expand from IT to other enterprise service domains (HR, facilities, finance) - Scale global presence through channel partners (e.g., YHM in the UK) and cloud marketplaces (AWS) - Deepen AI agent capabilities and proactive detection - Continue building out the product team (recently hired a VP Product, Head of AI, and Data Scientist) ## Why Work Here - **Culture**: Fast‑growing, AI‑first startup with a strong technical team (many from Cisco, Microsoft, Epsagon, Yotpo). Emphasis on autonomy and “building the future of service management.” - **Remote / Hybrid / Office**: Headquarters in New York (NYC) with significant engineering presence in Tel Aviv, Israel. Likely hybrid/remote‑friendly (roles listed on Ashby include remote positions). - **Notable aspects**: Opportunity to shape a product still in its early stage; high ownership and impact; collaborative cross‑functional environment (engineering, product, AI, sales). ## Sources 1. [harmony.io](https://harmony.io/) 2. [LinkedIn Company Profile](https://www.linkedin.com/company/harmonyio) 3. [GitHub Organization](https://github.com/harmonyso) 4. [AWS Marketplace Seller Profile](https://aws.amazon.com/marketplace/seller-profile?id=seller-ewmsrdpzlvoeu) 5. [Harmony Jobs Page](https://jobs.ashbyhq.com/harmony) ## Other roles at Harmony - [Solutions Engineer - Tel Aviv](https://feeny.ai/job/solutions-engineer-tel-aviv-harmony-israel-s4kz6pjtmbxj) — Israel - [Technical Account Manager - Tel Aviv](https://feeny.ai/job/technical-account-manager-tel-aviv-harmony-israel-0f0pfyd3q975) — Israel - [AI-First Marketing Generalist & Agent Manager](https://feeny.ai/job/ai-first-marketing-generalist-agent-manager-harmony-new-york-8jdgpnexjmbn) — New York, NY - [Talent Acquisition Partner](https://feeny.ai/job/talent-acquisition-partner-harmony-new-york-bysb21wjppdz) — New York, NY - [Account Executive - Central Region US (Remote)](https://feeny.ai/job/account-executive-central-region-us-remote-harmony-united-states-ffrs08m714b9) — United States - [Account Executive - New York (HQ)](https://feeny.ai/job/account-executive-new-york-hq-harmony-new-york-vtm6n7xcr94p) — New York, NY - [Account Executive - East Region US (Remote)](https://feeny.ai/job/account-executive-east-region-us-remote-harmony-united-states-sk1zc3a48cy9) — United States - [Account Executive - SF Bay Area (Remote)](https://feeny.ai/job/account-executive-sf-bay-area-remote-harmony-united-states-an5187hxges1) — United States - [Solutions Engineer - New York](https://feeny.ai/job/solutions-engineer-new-york-harmony-new-york-kwja1qq7tmy5) — New York, NY - [Technical Account Manager - New York](https://feeny.ai/job/technical-account-manager-new-york-harmony-new-york-pkkc8wcvfkje) — New York, NY