---
title: 'Field Operations Coordinator at Zipline'
canonical: 'https://feeny.ai/job/field-operations-coordinator-zipline-phoenix-arizona-hhc20a2jqyv4'
type: 'job'
last_seen: '2026-09-13'
---

# Field Operations Coordinator at Zipline 

- **Company:** Zipline 
- **Location:** Phoenix Arizona, United States
- **Posted:** 2026-07-13
- **Last confirmed live:** 2026-09-13
- **Apply:** https://www.zipline.com/open-roles/7802190003?gh_jid=7802190003

## Job description

## About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

## About You and The Role

The Zipline Operations team is looking for a Ranger Support coordinator to lead and scale our field support operations across the Phoenix metro area. In this role, you will manage a growing team of Field Support Technicians responsible for maintaining and supporting our Zipping Points—partner pickup locations where goods are loaded into Zipline aircraft and delivered to customers in minutes.

You are a motivated and experienced leader who thrives in fast-paced, dynamic environments and is excited to roll up your sleeves. You will be responsible for ensuring our Zipping Points operate safely, reliably, and efficiently, while delivering a world-class experience to our partners and customers. This role combines hands-on field leadership with operational ownership, team development, and continuous improvement.

This is an onsite role. Candidates must reside in the greater PHX area and be willing to travel throughout the metroplex as needed.

## What You'll Do

- Lead a high-performing team of Field Support Technicians across multiple regions. Set your team up for success by fostering a culture of safety, accountability, and operational excellence.
- Own the day-to-day field support operations across your assigned Zipping Points, ensuring all sites are maintained to Zipline’s standards for readiness, reliability, and performance.
- Manage team scheduling and staffing to ensure consistent coverage across all locations, balancing labor needs with operational demands.
- Coach, train, and develop your team to improve technical capability, operational execution, and customer interaction. Provide ongoing feedback and performance management.
- Partner cross-functionally with Flight Operations, Customer Operations, and other internal teams to ensure seamless execution and rapid issue resolution.
- Ensure all Zipping Points maintain high standards of cleanliness, organization, and functionality, and that preventative maintenance and inspections are completed consistently.
- Monitor high-level performance metrics and service levels, identifying trends, gaps, and opportunities to improve field operations.
- Act as an escalation point for operational or technical issues in the field, supporting your team in troubleshooting and driving resolution when needed.
- Use data and field insights to identify inefficiencies and implement process improvements that enhance site performance, technician productivity, and partner experience.
- Maintain strong relationships with on-site partners, representing Zipline with professionalism and a customer-first mindset.

## What You'll Bring

- You’re a self-motivated, hands-on leader with a strong sense of ownership and accountability.
- 2+ years of experience in field operations, service, maintenance, logistics, or a related technical environment.
- Prior experience managing or leading teams, with a track record of coaching and developing high-performing individuals.
- Strong technical or mechanical aptitude, with the ability to understand and support field-based systems and equipment.
- Comfort operating in a fast-changing environment and making real-time decisions in the field.
- Excellent communication and interpersonal skills, with a strong customer-first mindset.
- Ability to travel frequently across the PHX area and spend significant time in the field alongside your team.
- Ability to lift up to 50 lbs (with or without accommodations).
- Must have a valid driver’s license and clean driving record.
- Must successfully pass a background check, drug test, and E-Verification.

What Else You Need To Know

This is a 6 month contract-to-hire role.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply! Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

## About Zipline 

## Company Overview
- **One-liner**: Zipline is an American robotics company that operates the world’s largest autonomous drone delivery service, transporting medical supplies, food, and retail goods across multiple continents.
- **Entity Type**: Private (early-stage startup)
- **Headquarters**: South San Francisco, California, United States
- **Founded**: March 2014
- **Founders**: Keller Rinaudo Cliffton, Keenan Wyrobek, Ryan Oksenhorn, William Hetzler

## Core Business
- **Primary industry**: Logistics / Drone delivery
- **Target customers**: B2B (healthcare systems, governments, retailers like Walmart and Chipotle) and B2C (home delivery via the Zipline app)
- **Mission or purpose statement**: “Build the first logistics system that serves all people equally” – initially focused on saving lives by delivering blood and medicine to remote communities, now expanded to instant urban delivery.

## Products & Services
- **Platform 1 (P1)**: Long-range, rural delivery drone. Carries up to 4 lbs, roundtrip range 120+ miles, cruise speed 60 mph. Uses parachute delivery. Designed for enterprise, government, and healthcare supply chains.
- **Platform 2 (P2)**: Urban/suburban home delivery drone. Carries up to 8 lbs, service radius 10 miles (or 24 miles one way), cruise speed 70 mph. Delivers via a tether from up to 300 ft, allowing contactless drop-off. Launched in 2025 and used for food, retail, and health products.
- **Zipping Points**: Modular ground stations that allow businesses to load orders onto drones without specialized equipment.
- **FlightIQ**: Advanced onboard autonomy and perception suite for safe navigation and delivery.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: 2 million commercial deliveries completed (as of January 2026) and 130 million autonomous miles flown.[wikipedia](https://en.wikipedia.org/wiki/Zipline_(drone_delivery_company))[zipline-fact-sheet](https://www.zipline.com/about/zipline-fact-sheet)
- **Notable Investors/Partners**: Not disclosed in available sources. Key partners include Walmart, Chipotle Mexican Grill, Crumbl, Blaze Pizza, Wendy’s, and many other restaurant brands. In healthcare, works with more than 5,000 hospitals and health centers.
- **Growth Signals**: Expanded into urban home delivery in 2025 (P2) with service in Pea Ridge, Arkansas and 20+ communities in Dallas-Fort Worth. Obtained FAA authorization for beyond visual line of sight operations. Reports 56% decrease in maternal mortality and 66% decrease in missed malaria treatments in served regions.[zipline-fact-sheet](https://www.zipline.com/about/zipline-fact-sheet)

## Competitive Advantages
- **Autonomous drone fleet**: One of the world’s largest commercial deployments of autonomous robots, with custom software running on Nvidia chips.
- **FAA approval**: All operations and aircraft are FAA-approved, including pioneering use of Unmanned Aircraft System Traffic Management (UTM).
- **Quieter than road vehicles**: Drones hover high and descend on a tether, generating noise lower than common neighborhood sounds.
- **Extensive testing**: One of the largest aviation testing campaigns, with operations in rain, wind, and storms.
- **Integrated logistics platform**: Beyond drones, Zipline provides warehousing, inventory management, cold chain storage, and fulfillment software.

## Strategic Focus
- Scaling the Platform 2 urban delivery network across the U.S., particularly through partnerships with major retailers and restaurants.
- Deepening healthcare impact by expanding into new countries and product categories (prescriptions, groceries, convenience items).
- Continuing to reduce delivery times and environmental footprint (0 emissions per delivery, compared to automotive delivery).

## Why Work Here
- **Culture values**: Ownership & Accountability, Direct Feedback & Communication, Continuous Improvement, Customer Obsession, Servant Leadership (as stated on careers page). Emphasis on “Make it matter” and mission-driven work.[careers](https://www.zipline.com/careers)
- **Work environment**: Headquartered in South San Francisco with hardware and software teams. The company assembles its drones in America. Likely on-site given the hardware focus; remote/hybrid policy not explicitly stated.
- **Impact**: Opportunity to work on life-saving technology (60,000+ lives saved) and shape the future of instant logistics.
- **Engineering culture**: Build and iterate on autonomous systems, airspace deconfliction, and large-scale robotics deployments.

## Sources
1. [Zipline Careers](https://www.zipline.com/careers)
2. [Zipline Homepage](https://www.zipline.com/)
3. [About Zipline](https://www.zipline.com/about)
4. [Zipline Fact Sheet](https://www.zipline.com/about/zipline-fact-sheet)
5. [Wikipedia - Zipline](https://en.wikipedia.org/wiki/Zipline_(drone_delivery_company))
6. [Greenhouse Careers Page](https://job-boards.greenhouse.io/flyzipline)

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