---
title: 'Field Operations Manager / Associate at WorkWhile'
canonical: 'https://feeny.ai/job/field-operations-manager-associate-workwhile-new-york-cbwqzrfhzr83'
type: 'job'
last_seen: '2026-09-06'
---

# Field Operations Manager / Associate at WorkWhile

- **Company:** WorkWhile
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-08
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/workwhilejobs/8e958563-b652-4223-9748-f829570eeb92

## Job description

## About WorkWhile

WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability.

WorkWhile identifies the best hourly workers and matches them with shifts that fit their skills, location, and life. Businesses get access to a quality workforce, while workers get stable income and unmatched benefits, including next day pay, free telehealth services, and financial services.

We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, WorkWhile is reshaping the future of work.

WorkWhile is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

## About the role

Location: Based in New York or New Jersey, travel to sites required

WorkWhile deploys on-site shift leads at enterprise accounts across warehousing, events, and retail in the TriState region. These leads are the most visible representation of WorkWhile's quality on the ground, and this role is directly responsible for making sure they show up, perform, and grow.

This is a ground-level execution role. You will oversee a portfolio of shift leads across multiple client sites, serve as the primary on-site point of contact for client managers, and ensure that every shift runs the way it is supposed to. You will report directly to the Head of Field Operations and be accountable for shift lead fill, lead performance, and client satisfaction across your assigned sites.

We will hire this role at the Manager or Associate level depending on experience.

What You’ll Own:

Lead Management and Development

- Directly oversee a portfolio of shift leads across assigned accounts
- Conduct regular check-ins with leads to address performance, attendance, scheduling gaps, and client feedback
- Coach leads on communication, conflict resolution, safety, and WorkWhile standards
- Identify high-performing workers ready for lead roles and build the pipeline
- Hold leads accountable to performance standards and escalate to the Head of Field Operations when intervention is required

Site Execution and Launches

- Own day-to-day operational quality across assigned client sites
- Support new site launches by visiting locations ahead of go-live, aligning on client expectations, and ensuring leads are prepared before the first shift
- Build and document site-specific checklists and playbooks so that future launches in the region run faster and with less escalation
- Capture, escalate, and resolve on-site issues so that execution standards are consistent across every account you own

Client Relationships

- Serve as the primary on-the-ground point of contact for assigned client sites
- Build working relationships with client site supervisors and managers, understand their expectations, and flag risk early
- Participate in regular client check-ins and submit site performance summaries
- Resolve site issues quickly and professionally

Reporting and Communication

- Submit weekly reports to the Head of Field Operations covering staffing status, lead performance, client feedback, and open issues
- Maintain accurate records in WorkWhile's workforce management systems
- Collaborate with Worker Success and Marketplace Operations to ensure worker

## About you

All candidates

- Based in New York or New Jersey with reliable access to New York Tri-state area client sites
- Comfortable with data and reporting tools such as Google Sheets or workforce management platforms
- Valid driver's license and ability to travel between sites regularly

Manager level (3+ years of relevant experience)

- Experience managing shift leads or hourly teams across multiple sites
- Comfortable owning client relationships and handling escalations independently
- Track record of hitting fill rate or attendance targets in a staffing or field operations environment
- Able to identify lead performance issues early and act on them without waiting to be asked

Associate level (1-2 years of relevant experience)

- Experience in a supervisory, operations, or logistics role with direct team responsibility
- Strong communicator, comfortable working with clients, leads, and workers in the same day
- Organized and reliable, you follow through and flag problems before they compound

## Compensation & Benefits

- Competitive base salary + equity in a high-growth, venture-backed company
- Hybrid work culture with office hubs in SF, NY, Seattle & Toronto.
- In-person company off-sites
- Medical, dental & vision coverage
- Unlimited PTO
- 401(k) with employer match
- WFH stipend to support your home office setup

WorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!

## About WorkWhile

## Company Overview
- **One-liner**: WorkWhile is an AI-powered flexible labor marketplace that connects businesses with reliable, on-demand hourly workers while providing workers with flexibility, fast pay, and benefits.
- **Entity Type**: Private (Series B, $23M raised in July 2025 led by Rethink Impact)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Jarah Euston (Co-Founder, President & COO)

## Core Business
- **Primary industry**: Hourly labor marketplace / contingent staffing technology
- **Target customers**: B2B; serves businesses in warehousing & logistics, manufacturing & production, hospitality & events, facilities & food services, and retail & merchandising; also serves workers (B2C) seeking flexible hourly shifts.
- **Mission or purpose**: “We are on a mission to help workers earn a better living and live better lives” – building a labor market where workers thrive and businesses succeed together.

## Products & Services
- **WorkWhile Platform (AI-Powered Marketplace)**: A full-stack, machine-learning-driven platform that matches workers to shifts based on skills, schedule, and location. Features real-time scheduling, behavioral analysis, feedback loops, and predictive AI to improve reliability and reduce churn. Available as a mobile app for workers (shift browsing, clock-in, earnings management) and a dashboard for businesses (scalable staffing, simple pricing, no upfront costs).
- **WorkWhile Visa® Prepaid Card**: Next-day pay option for workers.
- **Virtual Healthcare Services (Curai Health partnership)**: Free telehealth services for workers in all 50 states (announced 2025).
- **Newday (Self-Service Workforce Management Tool)**: Launched to empower companies to manage their own workforce in real time.

## Market Standing
- **Valuation/Market Cap**: Not disclosed.
- **Key Metric**: Annual Revenue of $3.0M (LinkedIn estimate); Total Funding of $39.5M across four rounds (Seed, Grant, Series A, Series B).
- **Notable Investors/Partners**: Khosla Ventures (lead investor in Seed), Reach Capital (lead investor in Series A), Rethink Impact (lead investor in Series B), F7 Ventures; recognized as a World Economic Forum Tech Pioneer.
- **Growth Signals**: +57.7% headcount growth YoY (112 employees as of 2026); presence in the United States, Canada, and India; recent Series B ($23M) closed July 2025; appointed AI and infrastructure leader James Everingham to the Board of Directors.

## Competitive Advantages
- **Worker-First Approach**: Offers perks typically absent in hourly work (next-day pay, virtual healthcare, bonuses) to improve retention and reliability.
- **AI-Powered Matching & Predictive Analytics**: Uses machine learning to identify the most reliable workers, reducing churn and absenteeism for businesses.
- **Full-Stack Solution**: Covers screening, background checks, certifications (e.g., forklift), scheduling, payments, and workforce management in a single platform.
- **Scalable Flexibility**: Supports on-demand shifts, long-term assignments, and temp-to-hire without long-term contracts or hidden fees.

## Strategic Focus
- **Expanding AI Capabilities**: Deploying predictive AI to enhance worker financial planning and reliability (e.g., Wage-to-Wallet Index).
- **Scaling Across Industries**: Broadening into new verticals (manufacturing, hospitality, retail) beyond initial warehousing and logistics focus.
- **Self-Service Tools**: Growing the Newday platform to give businesses more control over their own workforce.
- **Worker Well-Being**: Continuously adding benefits like virtual healthcare and fast pay to differentiate in a competitive labor market.

## Why Work Here
- **Remote-Flexible Team**: The company describes itself as “remote-flexible” – most roles can be done from anywhere, with a strong emphasis on autonomy and trust.
- **Comprehensive Benefits**: Full health coverage (100% of employee health, vision, dental premiums; generous family coverage), unlimited time off, WFH expense allowance, referral bonuses.
- **Culture & Values**: Mission-driven with a “worker-first” ethos. Values include respect, operating with urgency and care, embracing adventure, being an owner (founder’s mindset), and setting audacious goals.
- **Growth Environment**: High headcount growth (+57.7% YoY) signals a scaling organization; team members from companies like Instawork, Wonolo, Lyft, Meta, and Grubhub indicate a strong talent pool.
- **Impact**: Opportunity to directly reshape the $1+ trillion contingent labor market for 83 million hourly workers in the U.S.

## Sources
1. [workwhile.ai/about-us](https://www.workwhile.ai/about-us)
2. [workwhile.ai/teams](https://www.workwhile.ai/teams)
3. [workwhile.ai](https://www.workwhile.ai/)
4. [linkedin.com/company/workwhilejobs](https://www.linkedin.com/company/workwhilejobs)

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