--- title: 'Field Operations Technician at Kargo' canonical: 'https://feeny.ai/job/field-operations-technician-kargo-location-atlanta-n7qjv4ng82z1' type: 'job' last_seen: '2026-09-10' --- # Field Operations Technician at Kargo - **Company:** Kargo - **Location:** Location: Atlanta, OR - **Work type:** remote - **Posted:** 2025-12-03 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/kargo/jobs/5727086004 ## Job description At Kargo, our mission is to build a connective tissue between the physical world of freight and the digital ecosystem used to manage it. We believe that advancements in smart infrastructure are critical to enabling a safer and more efficient future for logistics.  Our loading dock sensor platform verifies all incoming and outgoing freight, aggregating data that enables shippers and carriers to efficiently manage dock operations, switch out suppliers and understand material flow in real time. We care deeply about delivering the best solutions for our customers. As a member of the Kargo team, you will have the opportunity to develop and deploy tomorrow’s hardware & software solutions and help revolutionize logistics. ## Responsibilities - Travel to customer facilities and lead inspection, installation, and servicing visits for Kargo’s customers. - Install Kargo towers and other hardware products at customer facilities. - Coordinate with contractors at customer sites for electrical work, forklift modifications, and installation assistance. - Coordinate tower and tool shipping from Kargo inventory to customer sites. - Work with Manufacturing to provide configs and specs determined from site visits to customers. - Work with our Product and Hardware teams to make engineering recommendations to simplify installation and relevant features. - Interact with customers at on-site visits. This is not a sales role and most customer visits will include people from Kargo’s Sales, Product, and Customer Success teams. Still, this role will involve coordinating with customers to discuss timing and installation preferences. - High expectation for travel, you must be comfortable with near 90% travel. ## Experience - 3+ years of experience servicing industrial equipment, vehicles, utilities, robots, or similar. - Expertise in mechanical, electrical, and optical troubleshooting. Preference for someone who has worked across all three systems. - High availability for short-notice domestic travel. This role will involve both planned and unplanned service visits. Service visits can extend outside of normal business hours. - Preference for someone who has serviced equipment in warehouse and/or factory environments before. - Strong communication and documentation skills. Must be able to provide direction to contractors and explanations to customers. - Experience using command line interface: powershell, Linux, etc. Kargo is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. ## About Kargo ## Company Overview - **One-liner**: Kargo builds computer-vision-powered hardware and software to automate shipping and receiving at loading docks, turning physical freight movement into real-time digital data for the supply chain. - **Entity Type**: Private (Series B) - **Headquarters**: San Francisco, California, United States - **Founded**: 2019 - **Founders**: Sam Lurye ## Core Business - **Primary Industry**: Transportation, Logistics, Supply Chain and Storage - **Target Customers**: Warehouses, distribution centers, and logistics operators (B2B, Mid-market to Enterprise) - **Mission/Purpose**: To build the digital infrastructure that connects the physical world of logistics with the digital ecosystem that manages it, enabling a flexible, data-driven supply chain. ## Products & Services - **[Kargo System (Towers + Platform)](https://www.kargo.ai/)**: A hardware/software solution. Physical "Kargo Towers" (equipped with computer vision cameras) are installed at loading docks. They automatically capture, read, and verify labels, barcodes, and text on freight as it is loaded/unloaded. This data is fed into the Kargo Platform, which integrates with existing ERP, WMS, TMS, and YMS systems. The system automates inbound/outbound verification, appointment scheduling, driver check-in, and dock door allocation. It also provides real-time visibility, damage detection (OS&D flagging), shipment verification, and data analytics for continuous improvement. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metrics**: - **Annual Revenue**: ~$5,000,000 (estimated) - **Total Funding**: $91.4M raised to date - **Headcount**: ~47 employees (+15.7% YoY growth) - **Notable Investors/Partners**: Lead investors include Sozo Ventures (Series A), Avenir (Series B), Founders Fund (Seed), and Matter Venture Partners (Venture Round). - **Growth Signals**: - **8x Revenue Growth**: The company touts an 8x year-over-year revenue growth on its website. - **Rapid Hiring**: Actively recruiting across Engineering, Sales, Marketing, and Operations (8 open positions). - **Ongoing Funding**: Closed a Series B of $42M in Dec 2025 and an additional Venture Round of $18.4M in July 2025, signaling strong investor confidence and capital for scaling. ## Competitive Advantages - **Proprietary Hardware + Software Moat**: Their solution is a physical "system" (Kargo Towers) rather than just software, making it harder for pure-software competitors to replicate. This hardware captures data that would otherwise be siloed. - **Real-Time, Actionable Data**: Moves beyond simple scanning to provide structured, accurate data and visual proof (images/video) for exception handling and claims, directly impacting a warehouse's bottom line. - **Network Effects**: The more docks that use their system, the richer the data becomes, potentially unlocking new insights and efficiencies across the entire supply chain network. ## Strategic Focus - **Scaling the Foothold**: With fresh capital, Kargo is focused on scaling its sales and marketing efforts to get more "Kargo Towers" installed in warehouses across the US. - **Product Expansion**: Continuing to enhance the Kargo Platform with more features (analytics, vendor scorecarding, FSMA compliance) to deepen the value for existing customers. - **Building the Network**: The ultimate goal is to turn fragmented dock door data into a "common language for the supply chain," creating a network effect that spans logistics providers. ## Why Work Here - **Fast-Growing Startup**: With an 8x revenue growth trajectory and recent funding, Kargo offers a high-growth, high-impact environment where employees can "Level-up your career." - **Culture & Values**: The culture emphasizes urgency, ownership, and a customer-first mindset. Core values are: "If you feel in control, you're not moving fast enough," "Results > effort," "Do whatever it takes to deliver for your customers," and "Nobody is too big to do the little things." They also stress "Operate without ego." - **Benefits**: Generous benefits include: Medical, dental, and vision insurance for employees and dependents; an annual wellness credit; 401(k) with matching; unlimited PTO; and daily meals (breakfast, lunch, and dinner). - **Work Model & Team**: The team of ~47 is a mix of engineers and supply chain experts. Roles are typically San Francisco-based (in-office) or remote for certain positions (Sales/Architect roles). The engineering team is split between hardware and software. ## Sources 1. [kargo.ai](https://www.kargo.ai/) 2. [kargo.ai/about](https://www.kargo.ai/about) 3. [kargo.ai/careers](https://www.kargo.ai/careers) 4. [Greenhouse (Job Board)](http://job-boards.greenhouse.io/kargo) 5. 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