---
title: 'Field Ops - Supervisor Regional - Mexico City at Aplazo'
canonical: 'https://feeny.ai/job/field-ops-supervisor-regional-mexico-city-aplazo-mexico-city-xh4jmcdj8qpy'
type: 'job'
last_seen: '2026-10-17'
---

# Field Ops - Supervisor Regional - Mexico City at Aplazo

- **Company:** Aplazo
- **Location:** Mexico City, Mexico
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-03
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/aplazo/47218f19-adb8-472f-9cc2-8bb8cc700769

## Job description

## About Aplazo

Aplazo is Mexico’s leading “buy now, pay later” platform, giving consumers flexible, transparent payment solutions while helping merchants grow their sales. We’re a fast-growing Series B fintech backed by top global investors, combining technology, data, and design to redefine financial access.

## Role Mission

As a Regional Supervisor in Mexico City, you will be responsible for driving sustainable growth across your region, both in business performance and people development. You will lead a team working directly on the sales floor, determine where to focus their efforts, and collaborate closely with merchants and cross-functional teams at Aplazo. We are looking for someone who is insightful, resilient, and hands-on, with a strong understanding of day-to-day operations and the ability to inspire, develop, and lead a high-performing team.

## Key Responsibilities

- Own the performance of your region, driving the achievement of monthly targets while balancing operational and commercial priorities.
- Plan and allocate resources (time, people, and budget), making informed decisions as business conditions evolve.
- Develop and execute strategies to ensure stores across your region meet their targets, prioritizing where your team's efforts will have the greatest impact.
- Lead, coach, and develop a team of field advisors and on-site leaders, building a strong, high-performing team.
- Act as the voice of your region, ensuring effective collaboration with cross-functional teams such as Marketing, Operations, and Product to deliver the best possible customer experience.
- Identify, propose, and implement continuous improvement initiatives alongside your team, adapting business operations to the evolving needs of merchants and customers.
- Execute in-store activation plans for specific accounts, ensuring operational effectiveness and successful implementation.

Must-Have Qualifications

- Experience: 3+ years of experience in Sales, Operations, or Account Management, with at least 1 year of experience leading or coordinating teams.
- Education: Bachelor's degree completed.
- Technical Skills: Proficiency in Excel / Google Sheets and confidence working with data, reports, and dashboards.
- Merchant Relationship Management: Strong commercial and interpersonal skills, with the ability to build and maintain lasting business relationships.
- People Leadership: Ability to set the tone for your team, drive performance, and demonstrate empathy toward their challenges.
- Organization & Prioritization: Ability to effectively manage multiple stores, teams, and projects simultaneously.
- Analytical Thinking: Strong decision-making skills supported by data, sound judgment, and business acumen.

Nice-to-Have Qualifications

- Experience working in technology, fintech, and/or retail companies.
- Experience training, coaching, or coordinating field or in-store teams.
- Familiarity with CRM platforms such as HubSpot.

Languages

- Spanish: Full professional proficiency.
- English: Upper-intermediate to advanced proficiency.

Pro Tip: How do we review your CV? Help us find you! We filter applications with the help of AI. To ensure your profile is properly evaluated, we recommend describing your experience using the keywords from this job posting.

Personal data collected during the recruitment process will be processed in accordance with the Privacy Notice of Aplaz, S.A. de C.V. (“Aplazo”), available at our [Privacy and Policy Notice](https://aplazo.mx/privacy-and-policy). Aplazo does not discriminate on the basis of race, religion, skin color, sex, gender, age, ethnic or national origin, marital status, disability, social or economic status, sexual preferences, or any other condition or characteristic. Selection is based solely on the qualifications and merits of the candidates.

## About Aplazo

## Company Overview
- **One-liner**: Aplazo is a Mexican fintech that provides a buy now, pay later (BNPL) platform enabling consumers to purchase goods in installments without needing a credit card, serving both online and physical merchants.
- **Entity Type**: Private (Series B, $45 million raised in May 2024)
- **Headquarters**: Mexico City, Cuauhtémoc, Mexico City, Mexico
- **Founded**: 2020
- **Founders**: Angel Peña (Co-Founder & CEO) and others (COO also co-founder, but name not disclosed in sources)

## Core Business
- **Primary industry/industries**: Financial technology (BNPL / consumer payments)
- **Target customers**: B2C (underbanked and credit-invisible consumers in Mexico) and B2B (offline and online merchants seeking to increase sales and loyalty)
- **Mission or purpose statement**: To become the preferred payment method in Mexico by making credit more transparent, flexible, and accessible, especially for the large unbanked population.

## Products & Services
- **Aplazo BNPL**: A virtual card that allows shoppers to pay in installments (typically 20% upfront, remainder in fixed payments) without a credit card. Available in-store (more than half of transactions) and online.
- **Merchant Tools**: Integration services and data analytics that help businesses offer installment payments, drive conversion, and build customer loyalty.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total equity funding of ~$100 million, with an additional $75 million in committed debt. Revenue reportedly tripled in the past year (as of May 2024), and the company claimed to be near cash-flow breakeven.
- **Notable Investors/Partners**: QED Investors (led Series B), Oak HC/FT, Kaszek, Picus Capital, and Volpe Capital (new investor). Partnerships with nearly 10,000 merchants.
- **Growth Signals**: Revenue tripled year-over-year; delinquency rates cut by half while business more than 3x’d; 40% of users have no credit history, giving Aplazo a unique data advantage; strong presence in physical retail (in-store >50% of transactions).

## Competitive Advantages
- **AI-powered underwriting**: The company uses AI to assess risk per transaction, enabling low delinquency even with limited traditional credit data.
- **Massive underserved market**: Mexico has a large underbanked population (~40% of users have no credit history), making it difficult for international players like Klarna or Affirm to compete.
- **Dual channel (online + offline)**: In-store BNPL is a key differentiator in a market where e-commerce penetration is still low.
- **Data moat**: With ~10,000 merchant relationships and millions of transactions, Aplazo’s data network continues to compound, improving both underwriting and merchant value.

## Strategic Focus
- **Deepen product ecosystem**: Use BNPL as a stepping stone to broader financial services (e.g., credit building, savings, or lending) for both consumers and merchants.
- **Expand merchant network**: Continue onboarding physical and digital retailers, leveraging in-store adoption.
- **Self-funded growth**: With near breakeven status and strong unit economics, the company aims to grow without heavy reliance on future dilution.

## Why Work Here
- **Hybrid work model**: Employees work in a combination of remote and on-site (office in Mexico City). Some roles are fully remote; others require occasional in-office time.
- **Culture of efficiency and AI**: The company emphasizes lean, data-driven operations. Engineering and data science teams are central, with AI embedded across the organization.
- **Growth trajectory**: Revenue tripling and disciplined scaling make it an attractive place for those wanting impact in an emerging market fintech.
- **Notable perks**: Not explicitly listed, but a “high-growth startup” environment with a focus on financial inclusion and real-world impact. Headcount is around 190 (BuiltIn) or 130 (TechCrunch 2024); engineering team of ~65 is a significant portion of the company.

## Sources
1. [aplazo.mx](https://aplazo.mx/)
2. [Built In - Aplazo careers](https://builtin.com/company/aplazo)
3. [TechCrunch - Series B announcement](https://techcrunch.com/2024/05/13/aplazo/)
4. [The Org - Aplazo team structure](https://theorg.com/org/aplazo)

## Other roles at Aplazo

- [Sr QA Automation Engineer](https://feeny.ai/job/sr-qa-automation-engineer-aplazo-mexico-d5js07sgq6jh) — Mexico
- [Sr. HRBP Manager](https://feeny.ai/job/sr-hrbp-manager-aplazo-mexico-city-2bfw3ea1kj1s) — Mexico City, Mexico
- [Product Manager, BNPL Online](https://feeny.ai/job/product-manager-bnpl-online-aplazo-mexico-city-76ax2ys4x5xt) — Mexico City, Mexico
- [Lead Backend Engineer](https://feeny.ai/job/lead-backend-engineer-aplazo-mexico-vf0xftcwe0v2) — Mexico
- [DevOps Tech Lead Manager](https://feeny.ai/job/devops-tech-lead-manager-aplazo-mexico-csrsy925xnwb) — Mexico
- [Senior Software Development Engineer in Test](https://feeny.ai/job/senior-software-development-engineer-in-test-aplazo-mexico-927mzxcm7krf) — Mexico
- [Marketing Jr Specialist](https://feeny.ai/job/marketing-jr-specialist-aplazo-mexico-city-jv6ee9xyny5h) — Mexico City, Mexico
- [Accounting & Tax Manager](https://feeny.ai/job/accounting-tax-manager-aplazo-mexico-city-3hm4k4hy1h24) — Mexico City, Mexico
- [Senior Enterprise Sales Executive](https://feeny.ai/job/senior-enterprise-sales-executive-aplazo-mexico-city-fwtpck6wa5t3) — Mexico City, Mexico
- [Senior Product Manager, AI](https://feeny.ai/job/senior-product-manager-ai-aplazo-mexico-city-jaykdxqa4b4p) — Mexico City, Mexico