---
title: 'Field Service Engineer at Dexory'
canonical: 'https://feeny.ai/job/field-service-engineer-dexory-united-kingdom-europe-kg4hqjm8ms4t'
type: 'job'
last_seen: '2026-10-18'
---

# Field Service Engineer at Dexory

- **Company:** Dexory
- **Location:** United Kingdom / Europe
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.eu.greenhouse.io/dexory/jobs/4995846101

## Job description

As a child, did you ever dream of building robots? We did.

At Dexory, we're developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, our unique blend of disciplines work in harmony to produce results at pace. From hardware and manufacturing to software, AI and commercial, we're one team – one heart – that beats, learns and grows. Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.

We have a new opportunity for an experienced Field Service Engineer within our dedicated Service Operations team.

You will first complete comprehensive training in the electro-mechanical assembly of Dexory’s products, spending an allocated period within the Production team (3 months*) to learn all about our fabulous robots. Then after satisfactory completion within production you will have the opportunity to move over to the Service Operations Department where you will learn the fundamentals of troubleshooting, servicing & repairing robots.

When you are up to speed - the magic happens!  You will be tasked with ensuring our fleet of robots stay operational across several continents. With a heavy amount of travel to international client sites you will service, maintain, fault find and repair our robots in the field.

*Completion of this training will be determined by a committee from the leadership team.

## Responsibilities include, but not limited to;

- Perform on-site and off-site service and repairs for Dexory robots and equipment
- Develop, implement and action work instructions for service and repair tasks
- Develop and implement service plans in line with Engineering recommendations
- Maintain product traceability records
- Maintain product currency
- Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives
- Ensure team compliance with health and safety regulations
- Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner

Requirements:

- In excess of five years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc)
- Ability for frequent travel onsite and abroad to client sites (have a passport without restrictions)
- Strong electrical and mechanical diagnostic skills
- Excellent oral and written communication skills
- Impeccable attention to detail
- Ability to work in a team, and to lead a team through tough challenges
- Driven to succeed in dynamic growing organisation
- Flexible attitude to working hours and location
- Full Clean UK driving license

It would be desirable if you also had experience with:

- Business software tools such as Jira, Confluence, Slack and G-Suite
- Manufacturing software such as manufacturing execution systems
- Linux operating system experience
- Root cause analysis methodologies

*We value the right attitude, humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture.

## Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

- Performance: High standards, outstanding results,
- Impact: Big challenges, bigger results
- Commitment: All in, every time
- One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.

You will also receive:

- Private healthcare via Bupa with 24/7 medical helpline
- Life insurance
- Income protection
- Pension: 4+% employee with option to opt into salary exchange, 5% employer
- Employee Assistance Programme - mental wellbeing, financial and legal advice/support
- 25 holidays per year
- Full meals onsite in Wallingford
- Fun team events on and offsite, snacks of all kinds in the office

AAP/EEO Statement

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note: We are unable to provide relocation or sponsorship for this role.

## About Dexory

## Core Business
- **Primary industry**: Warehouse automation, logistics technology, robotics, AI-powered supply chain intelligence
- **Target customers**: B2B – 3PL logistics providers, retail/eCommerce, manufacturing, automotive, pharma/beauty, food & beverage, air cargo
- **Mission**: “Uncover intelligence through technology that empowers businesses to optimize, predict and grow.”

## Products & Services
- **DexoryView**: A real-time digital twin platform that ingests data from Dexory’s autonomous robots. It provides inventory accuracy, space utilization analysis, rack compliance, safety alerts, and AI-driven optimization suggestions. (SaaS + hardware)
- **Autonomous Robots**: Self-driving robots that scan up to 10,000 pallet locations per hour, capturing physical stock data and validating it against system records with zero disruption. (Hardware + embedded AI)
- **Integrity Module**: ML models that flag inventory discrepancies, hygiene/damage risks, and rack compliance issues.
- **Optimize Module**: Analyzes slotting patterns, space utilization, and consolidation opportunities.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding raised – $165M Series C (October 2025); cumulative funding ~$280M (pre-seed $2.6M, seed $13M, Series A $19M, Series B $80M, Series C $165M)
- **Notable Investors/Partners**: Not explicitly named in search results, but the company is “trusted partner for top logistics and supply chain companies”
- **Growth Signals**: Quadrupled headcount since June 2022; now ~200 employees across 7 offices and 33 nationalities; launched the tallest autonomous data-capture robot; expanded to US with Nashville HQ; entered multiple verticals beyond retail (air cargo, pharma, manufacturing)

## Competitive Advantages
- **Proprietary hardware + software stack**: Autonomous robots combined with a real-time digital twin create a closed-loop system that few competitors offer.
- **Speed and accuracy**: Scans 10,000 pallet locations per hour; achieves near-perfect stock accuracy within days of installation.
- **AI-driven actionable insights**: Not just visibility but also explainable recommendations for layout, replenishment, and safety.
- **Multi-industry applicability**: Proven across 3PL, retail, manufacturing, pharma, food & beverage, air cargo.

## Strategic Focus
- **US expansion**: Opening Nashville HQ and scaling sales and deployment teams across North America.
- **Platform depth**: Continuing to enhance DexoryView with more AI modules (Integrity, Optimize) to deepen customer value.
- **Vertical diversification**: Moving beyond retail/eCommerce into pharma, automotive, air cargo, and manufacturing.

## Why Work Here
- **Culture**: “High-performance, high-reward, relentlessly ambitious” – described as a place for “doers, game-changers” who thrive on building something remarkable at a remarkable pace.
- **Global & distributed**: 7 offices across 33 nationalities; regular meet-ups, off-sites, and celebrations to build connection.
- **Benefits**: Competitive salary + equity, 25 days holiday plus bank holidays, private healthcare, life insurance, income protection, wellbeing app with discounts, free snacks/meals/drinks in office, best equipment to do your job.
- **Diversity & inclusion**: “Inclusion isn’t a nice-to-have; it’s the way we operate” – support networks for mental wellbeing and belonging.
- **Growth mindset**: “Dream it. Build it. Own it.” – emphasis on career development and making an impact.
- **Remote/hybrid**: Globally distributed with office hubs; specific roles may be office-based (e.g., Wallingford, UK) or US remote with travel (e.g., Senior Customer Success Manager).

## Sources
1. [Dexory About Us](https://www.dexory.com/en-us/about-us)
2. [Dexory Product Page](https://www.dexory.com/en-us)
3. [Dexory Careers](https://www.dexory.com/career)
4. [Dexory Job Board (Greenhouse)](http://job-boards.eu.greenhouse.io/dexory)
5. [Dexory LinkedIn](https://www.linkedin.com/company/dexory)

## Other roles at Dexory

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- [Sales Development Representative (EMEA)](https://feeny.ai/job/sales-development-representative-emea-dexory-wallingford-artse83a16j7) — Wallingford
- [Solution Deployment Project Manager](https://feeny.ai/job/solution-deployment-project-manager-dexory-wallingford-0c22mkh61smm) — Wallingford
- [Field Service Engineer (Spanish speaking)](https://feeny.ai/job/field-service-engineer-spanish-speaking-dexory-united-states-970rnnd9swan) — United States
- [Research Operations Associate](https://feeny.ai/job/research-operations-associate-dexory-united-kingdom-x15jvw0zb2nw) — United Kingdom
- [Senior Customer Analyst](https://feeny.ai/job/senior-customer-analyst-dexory-united-kingdom-dt94pycv91m9) — United Kingdom
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-dexory-united-kingdom-htx7s32vs3yp) — United Kingdom
- [Customer Success Manager - US (South West)](https://feeny.ai/job/customer-success-manager-us-south-west-dexory-united-states-xyqpvtk5xrvn) — United States
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- [Chief of Staff Execution Lead](https://feeny.ai/job/chief-of-staff-execution-lead-dexory-wallingford-ap7ey09tzc4q) — Wallingford, United Kingdom