--- title: 'Field Service Engineer at Dexterity' canonical: 'https://feeny.ai/job/field-service-engineer-dexterity-redwood-city-h76a0fagh32e' type: 'job' last_seen: '2026-09-07' --- # Field Service Engineer at Dexterity - **Company:** Dexterity - **Location:** Redwood City, CA - **Work type:** onsite - **Posted:** 2026-08-10 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/dexterity/0630d2f1-586c-4819-a111-a6188462af3b ## Job description ## About Dexterity Dexterity is the enterprise Physical AI company building intelligent robots for complex industrial work. Dexterity's Mech systems combine Foresight world model, robotics, and Physical AI platform to perform demanding logistics workflows, including trailer loading, trailer unloading, airport baggage handling, etc. at the speed, reliability, and safety levels required for high-volume operations. Dexterity's Foresight World Model powers real-time perception, planning, and execution across physical environments with the interpretability required for industrial deployment. Dexterity is headquartered in Redwood City, California. Dexterity is backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We are a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. ## About the Role As a Field Service Engineer, your primary mission is keeping Dexterity’s robotic systems running at peak performance in live customer warehouse environments. This role is focused on hands-on field servicing, preventive maintenance, physical retrofits, and rapid hardware/software troubleshooting. You will be the primary technical point of contact on the shop floor during deployments and service calls, ensuring physical AI systems remain reliable, operational, and capable of hitting customer performance goals. ## Key Responsibilities - On-Site Servicing & Maintenance: Execute hands-on field repairs, preventive maintenance, component replacements, and system upgrades on production robotic systems. - Field Hardware Diagnostics: Perform root-cause analysis (RCA) on failing physical hardware, mechanical assemblies, pneumatics, sensors, and electrical control circuits using multimeters and oscilloscopes. - Software & Systems Triage: Use Linux/UNIX command line interfaces (CLI), networking diagnostics, and trace/debug logs directly on customer sites to diagnose and resolve operational anomalies. - System Commissioning & Deployment: Lead hardware installation, software commissioning with specialized tooling, testing, and calibration during new system rollouts. - Spares & Component Refurbishment: Assist in RCAs on failed production components, log ticket updates, manage spare parts inventories, and refurbish components following repair protocols. - Field Escalation & SLAs: Execute escalation playbooks to resolve critical outages rapidly, supporting internal and offshore operations teams to hit Dexterity SLAs. - Customer Facing & Enablement: Act as the technical face of Dexterity on site, training customer personnel, operators, and external partners on proper handling, basic troubleshooting, and maintenance protocols. - Engineering Feedback Loop: Deliver clear field documentation, ticket logs, and actionable issue trends back to HQ engineering to improve future product serviceability and design. ## Qualifications & Mindset - Education & Experience: BS or AAS in an engineering discipline related to robotics (CS, EE, ME, Mechatronics, etc.) or equivalent practical field service experience. If you don’t have a degree, but have the confidence and hands-on skill to service complex machinery, please apply—curiosity, tenacity, and perseverance trump degrees in this role. - Field & Hardware Expertise: Proven experience performing mechanical, electrical, and pneumatic repairs on automated or industrial control systems using hand tools, power tools, and electrical test equipment. - Software & OS Diagnostics: Comfort navigating Linux/UNIX command line (CLI), analyzing system logs, and basic networking troubleshooting. - Action-Oriented Mindset: Strong sense of urgency in high-stakes production environments, with a "whatever it takes" attitude to restore system uptime safely. - Communication & Collaboration: Ability to communicate technical issues clearly to both non-technical site operators and HQ engineering teams. Desired Skills (Nice-to-Have) - Hands-on experience servicing warehouse automation, industrial robotics, or material handling equipment. - Basic software scripting or troubleshooting experience (Python, Linux, GitHub). - Knowledge of network engineering, IT infrastructure, or industrial communications. - Ability to read and navigate 3D CAD models/drawings (Solidworks, NX). - Experience using ticketing and field service management tools (Jira, Zendesk, Google Suite). Work Environment & Physical Requirements - Field Environment: Active warehouse and industrial logistics settings, including seasonal temperature variations and industrial background noise. - Physical Demands: Prolonged walking and standing on warehouse floors, working in and around physical machinery, lifting components, and using hand/electrical tools. - Travel & Schedule: Up to 50% travel to customer sites. Willingness to work extended hours or modified shifts during go-lives, emergency repairs, and planned maintenance windows. ## Compensation Base pay is one component of Dexterity's total rewards package, which may also include equity, comprehensive medical, dental, and vision benefits, and other compensation elements depending on eligibility. The annual base salary range for this position is $80,000–$110,000 USD. Actual compensation will be determined based on factors including experience, skills, and overall qualifications. Final compensation will be determined on a case-by-case basis and will also consider relevant experience and internal equity. ## Equal Opportunity Employer Dexterity is proud to be an equal opportunity employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with fairness and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, ancestry, national origin, citizenship, age, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, medical condition, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Dexterity is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants requiring accommodations during the hiring process, consistent with applicable law. If you require an accommodation, please let us know. ## About Dexterity ## Company Overview - **One-liner**: Dexterity builds Physical AI and robotic systems that give industrial robots human-like dexterity for complex logistics and warehouse tasks, already deployed in production at major enterprises. - **Entity Type**: Private (Series C‑II) - **Headquarters**: Redwood City, California, USA - **Founded**: 2017 - **Founders**: Samir Menon (CEO) ## Core Business - **Primary industries**: Robotics, Physical AI, logistics automation, warehousing, supply chain operations, e‑commerce, parcel, retail, and aviation. - **Target customers**: B2B – large enterprises in logistics, warehousing, and material handling. - **Mission / purpose**: To deliver world‑changing robotics that automate repetitive tasks, allowing human workers to focus on higher‑level cognitive work. ## Products & Services - **[Mech](https://dexterity.ai)**: An industrial superhumanoid robot with dual‑arm coordination, advanced vision, and an omnidirectional drivetrain. Capable of lifting up to 30 kg per arm (60 lbs top pick, 12 kg side pick) and operating in rugged conditions (0–50 °C, up to 90% humidity). Handles truck loading/unloading, palletizing, and depalletizing. Achieves ~400 boxes/hour loading (vs. industry average of ~300 boxes/hour). Type: Hardware + AI software. - **[Foresight](https://dexterity.ai)**: A world model for Physical AI, trained on over 100 million autonomous actions in production. Enables long‑horizon reasoning and real‑time decision‑making. Opened to the community via the Foresight API Challenge in 2026. Type: AI software / API. - **Other robotic systems**: Full‑stack robotics for loading, unloading, sorting, and other complex manipulations in unpredictable environments. Type: Hardware + software. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric**: Annual Revenue ~$13.5 M (2026 estimate, per LinkedIn). Total funding: conflicting reports – **$396.11 M** (per CB Insights) vs. **$291.2 M** (per LinkedIn). Both figures cited as conflicting. - **Notable Investors**: Lightspeed, Matter Venture Partners, Sumitomo, Obvious Ventures, B37 Ventures, and at least 14 other investors (CB Insights). Also strategic partnership with Kawasaki Robotics. - **Growth Signals**: - Named one of Business Insider’s 25 most promising robotics startups of 2026. - Headcount: 129 employees across 6 countries (US, India, Japan, Taiwan, France, Italy). Job postings up 20% year‑over‑year. - Zero safety incidents reported in production. - Over 100 million autonomous actions in production. - Partnership with Kawasaki Robotics announced in June 2026. ## Competitive Advantages - **Production‑proven Physical AI**: Robots run full shifts at the world’s largest logistics companies with zero safety incidents. - **Foresight world model**: A transactable world model built for long‑horizon reasoning – a differentiator vs. competitors that rely on simpler reactive systems. - **Human‑like dexterity**: Dual‑arm coordination and advanced vision handle edge cases that stop competing solutions. - **Safety‑first approach**: Emphasized on their website and backed by a clean safety record. ## Strategic Focus - **Expanding into new verticals**: Moving beyond logistics into aviation (e.g., Customer Success Manager for Aviation Robotics role) and retail. - **Open‑sourcing AI capabilities**: The Foresight API Challenge invites the community to build on their world model. - **Deepening enterprise partnerships**: Collaboration with Kawasaki Robotics to combine trusted hardware with Dexterity’s Physical AI. - **Scaling production deployments**: Continued hiring of field engineers, site operations managers, and technical program managers. ## Why Work Here - **Cutting‑edge technology**: Work on some of the hardest robotics and AI challenges for the largest businesses on Earth. - **Real‑world impact**: Robots are already in production – not just demos or pilots. - **Culture & reviews**: Employer rating 3.3/5 (50 reviews) with work‑life balance 3.0, compensation 3.1, culture 3.0, career 3.1. Mixed but not outstanding. - **Work policy**: Most roles appear to be on‑site (Redwood City, CA; Gardena, CA; Tracy, CA). No explicit remote/hybrid policy found; job postings list on‑site locations. - **Engineering culture**: Emphasis on safety, real‑world reliability, and pushing the boundaries of Physical AI. Talent drawn from Stanford, Tesla, Apple, Amazon, etc. - **Notable perks**: Opportunity to contribute to a world model used in production; involvement in the Foresight API Challenge. ## Sources 1. [dexterity.ai](https://dexterity.ai) – Company website, product descriptions, Foresight, safety claims. 2. [jobs.lever.co/dexterity](https://jobs.lever.co/dexterity) – Careers page, job postings, location info. 3. [cbinsights.com](https://www.cbinsights.com/company/dexterity-1) – Funding rounds, total raised ($396.11M), investors, founded year, product details. 4. [linkedin.com/company/dexterityinc](https://linkedin.com/company/dexterityinc) – Revenue ($13.5M), headcount (129), funding ($291.2M), locations, reviews, recent hiring trends, partnership announcement. 5. [go.dexterity.ai/resources](https://go.dexterity.ai/resources) – About page, mission, application instructions. ## Other roles at Dexterity - [Staff Accountant](https://feeny.ai/job/staff-accountant-dexterity-redwood-city-v9psqpsy9t1f) — Redwood City, CA - [Staff Engineer, Infrastructure](https://feeny.ai/job/staff-engineer-infrastructure-dexterity-redwood-city-rgk0hyabw2aj) — Redwood City, CA - [Principal Product Manager, Physical AI Applications (Retail & 3PL)](https://feeny.ai/job/principal-product-manager-physical-ai-applications-retail-3pl-dexterity-redwood-z43nj6w6j8kx) — Redwood City, CA - [Senior Talent & People Operations Partner](https://feeny.ai/job/senior-talent-people-operations-partner-dexterity-redwood-city-fnpwe33jesnd) — Redwood City, CA - [Senior Enterprise Sales Executive](https://feeny.ai/job/senior-enterprise-sales-executive-dexterity-remote-qgbv843djtcj) - [Marketing Principal/ Director - Physical AI](https://feeny.ai/job/marketing-principal-director-physical-ai-dexterity-redwood-city-ne5h8fv86w9s) — Redwood City, CA - [Senior Manager, Site Operations](https://feeny.ai/job/senior-manager-site-operations-dexterity-hagerstown-c6t5j8tjjb56) — Hagerstown, MD - [Customer Success Manager, Aviation Robotics](https://feeny.ai/job/customer-success-manager-aviation-robotics-dexterity-redwood-city-rvv69ybz5f43) — Redwood City, CA - [Robotics Field Engineer (Gardena, CA)](https://feeny.ai/job/robotics-field-engineer-gardena-ca-dexterity-gardena-3w68fw4jn74v) — Gardena, CA - [Mech Pilot / Specialist (Tracy, CA)](https://feeny.ai/job/mech-pilot-specialist-tracy-ca-dexterity-tracy-h9ekq57t2aw9) — Tracy, CA