---
title: 'Field Service Engineer at Gator Bio'
canonical: 'https://feeny.ai/job/field-service-engineer-gator-bio-boston-rf5xa4249ecy'
type: 'job'
last_seen: '2026-09-07'
---

# Field Service Engineer at Gator Bio

- **Company:** Gator Bio
- **Location:** Boston, MA
- **Compensation:** $90k–$120k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-05-08
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/gatorbio/64486970-fbfb-478c-8e71-c91a4f21e58a

## Job description

Gator Bio is at the forefront of biolayer interferometry (BLI) technology, delivering real-time, label-free analysis systems to support breakthroughs in biomolecular interactions. The Gator® instrument suite, including models such as the Gator® Pro, Pivot, Prime, Pilot, and Plus, empower researchers across diverse applications, from antibody discovery to small molecule analysis. By joining Gator Bio, you’ll contribute to meaningful advancements in life sciences and support leading-edge research tools designed for efficiency and reliability. The Field Service Engineer reports to the Field Service Manager.  The Field Service Engineer will be responsible for providing support for a wide range of technical equipment and systems, both internal and on-site at the customer's location. As part of the Customer Success team, the Field Service Engineer ensures high standards of performance across Gator Bio’s portfolio, helping to minimize downtime and enhance the user experience for Gator Bio’s research clientele.

## ESSENTIAL DUTIES AND RESPONSIBILITIES

- Manage, perform, and document all on-site installation, repair, calibration, preventative maintenance, inspection, and test tasks in a timely and detailed manner for BLI instrumentation
- Ability to adjust coordinates, adjust spectrometer parameters, replace parts etc.
- Diagnose alarms, errors or technical/mechanical problems and implement proper solutions
- Perform and document system validation (IQ/OQ/PQ)
- Triage, schedule, and provide customer support by telephone, email, or customer visits
- Cooperate and communicate effectively with customers, project teams, engineering team, sales and others
- Prioritized and plan work activities to make the most efficient use of allotted time
- Report and contribute recommendations for products in development
- Document tasks performed at customer sites with Gator’s CRM
- Log all customer visits and generate new service-related documents
- Report quality issues to Gator’s QMS and accomplish tasks in a timely manner
- Represent Gator Bio in a constructive way to continue or help build positive customer relationships
- Produce timely and accurate expense reports
- All job duties as assigned.

## QUALIFICATIONS

- Minimum of BS in bioengineering, engineering, optical engineering, or related field.
- Minimum three years of hands-on experience of instrumentation service.
- Ability to troubleshoot, test, repair and service technical and mechanical equipment.
- Ability to adapt to changes in work schedule and alter travel plans accordingly
- Basic wet lab skills (e.g. pipetting, making dilutions, etc) highly desired.
- Knowledge of IQ/OQ/PQ a plus.
- Excellent interpersonal and verbal communications skills.
- Highly organized and able to work independently.
- Travel 50-75% (Domestic and International).

## POSITION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

- Ability to lift, push, pull, carry, and/or move 50+ lbs.
- This role will require long periods of standing, walking, and sitting.
- The employee will be required to use their hands for computer work, phone calls, and pipetting.
- Must pass a health screening.

## About Gator Bio

## Company Overview
- **One-liner**: Gator Bio develops and commercializes next-generation Biolayer Interferometry (BLI) instruments, consumables, and software for label-free biomolecular analysis, enabling faster and more reliable drug discovery and life sciences research.
- **Entity Type**: Private (Other Investors)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2001
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: Biotechnology, Life Sciences Tools & Services, Laboratory Analytical Instruments
- Target customers: B2B; pharmaceutical companies, biotech firms, academic research institutions, and contract research organizations (CROs) worldwide.
- Mission or purpose statement: "To power discoveries in the biomolecular universe, advancing the world in which we live."

## Products & Services
- **Gator® BLI Instruments (Hardware/SaaS)**: A family of label-free analysis systems based on Biolayer Interferometry that measures biomolecular interactions (kinetics, affinity, quantitation, epitope binning) without complex sample prep or fluorescent labels. Validated across 400+ installations.
- **Biosensor Consumables**: Over 30 proprietary biosensor options covering antibodies, proteins, and small molecules, designed for high reproducibility (<5% CV) and low cost of operation (up to 20 regeneration cycles).
- **Gator Bio Software (SaaS)**: Intuitive software for instrument control, data acquisition, and analysis, including AI-driven design tools for high-throughput automation and emerging applications.
- **GeneSwift Reagents (Reagents)**: A novel reagent line launched in May 2025 for genome titer and genome integrity analysis, expanding the company's offering into gene therapy analytics.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Total funding not publicly disclosed; company is described as privately held with a round labeled "Other Investors."
- **Notable Investors/Partners**: Not publicly disclosed beyond an exclusive distribution agreement with I&L Biosystems (2022). Partners include leading pharmaceutical, biotech, and academic institutions globally.
- **Growth Signals**: +2.9% headcount growth YoY (50 employees), +24.6% LinkedIn follower growth yearly, global expansion with team members in 6 countries (US, China, Germany, Canada, Singapore, Japan), launch of GeneSwift reagents in 2025, active patent filing in 2025 for a microplate evaporation prevention apparatus.

## Competitive Advantages
- **High reproducibility**: <5% CV across runs, critical for regulatory submissions in drug development.
- **Lower total cost of ownership**: Reduced consumables cost (20+ regeneration cycles per biosensor) compared to legacy platforms.
- **Broad application range**: Covers monoclonal antibodies, gene therapies, and next-gen biologics, recently expanded into gene therapy titer analysis via GeneSwift reagents.
- **Engineer-led innovation**: Deep team of PhD-level application scientists and proprietary hardware/software design from the ground up.

## Strategic Focus
- **Innovation in BLI**: Continuously pushing boundaries with high-throughput automation, AI-driven design, and expanded applications (e.g., gene therapy analytics).
- **Global commercial expansion**: Active hiring for field application scientists and regional sales managers across US and international markets (Boston, Washington DC, and likely other regions).
- **Operational scale**: Growing from a small team of ~50 to support a larger installed base (400+ instruments) while maintaining quality and customer support.

## Why Work Here
- **Mission-driven work**: Directly contribute to accelerating breakthroughs in biotherapeutics, vaccines, diagnostics, and gene therapy for leading research institutions worldwide.
- **Collaborative culture**: Described as a team that values scientific curiosity, mutual respect, and a healthy dose of good humor—"serious about science, but never take ourselves too seriously."
- **Career growth**: Opportunities to learn, lead, and make impact across R&D, marketing, manufacturing, sales, and customer success in a growing company.
- **Work-life balance**: Generous PTO and strong commitment to employee well-being.
- **Competitive benefits**: Health, dental, vision, 401(k), life insurance, FSA, floating holidays, employee referral program, plus workers' compensation and various leave policies.
- **Remote/hybrid/office policy**: Hybrid model; some roles are remote (e.g., Field Service Engineer) while others are on-site in Palo Alto (e.g., People Operations Coordinator). HQ is in Palo Alto, CA.
- **Engineering culture**: A blend of startup energy with deep scientific expertise; team members span the globe and include scientists, engineers, and innovators.

## Sources
1. [gatorbio.com - About Us](https://www.gatorbio.com/about/)
2. [gatorbio.com - Careers](https://www.gatorbio.com/careers/)
3. [linkedin.com - Gator Bio Company Profile](https://linkedin.com/company/gatorbio)
4. [cbinsights.com - Gator Bio Profile](https://www.cbinsights.com/company/gator-bio)
5. [jobs.lever.co - Gator Bio Openings](https://jobs.lever.co/gatorbio)
6. [pharmiweb.com - GeneSwift Launch (via LinkedIn)](https://www.pharmiweb.com/press-release/2025-05-13/gator-bio-unveils-novel-new-geneswift-reagents-revolutionizing-genome-titer-and-genome-integrity-analysis)

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