---
title: 'Field Service Engineer - Germany at Element Biosciences'
canonical: 'https://feeny.ai/job/field-service-engineer-germany-element-biosciences-emea-50qj7dthkm8s'
type: 'job'
last_seen: '2026-10-19'
---

# Field Service Engineer - Germany at Element Biosciences

- **Company:** Element Biosciences
- **Location:** EMEA
- **Work type:** remote
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/elementbiosciences/jobs/6205826004

## Job description

At Element Biosciences, we are passionate about our mission to develop high performing products to study genomics with unprecedented flexibility and quality that enable researchers to better understand biology for the improvement of global health. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.

We are seeking an experienced Field Service Engineer who will play a pivotal role supporting our growing customer base in Germany, part of France and Switzerland region and also with travels in EMEA region. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for candidates with a solid background in the NGS industry. Experience with troubleshooting issues with complex laboratory equipment involving chemistry, software and hardware is a must. This role will report to the Senior Field Service Manager, EMEA, and will be based in Germany, preferably in Karlsruhe, Freiburg, or along the French border. The position will support Germany, Switzerland, and France, with travel throughout the EMEA region.

If you possess the following and want to make a meaningful impact, we happy to invite you to explore this role.

Essential Functions and Responsibilities:

- Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
- Identifying root causes and resolving product issues in the field
- Collaborating with internal partners to resolve customer issues and improve processes
- Interacting with customers to offer and assist in service contract sales and other service products
- Assessing maintenance/service needs and implementing a plan of action for instrument service
- Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
- Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
- Utilizing service CRM software to accurately document work in a timely manner
- Travels inside EMEA Region

Education and Experience:

- Bachelor’s degree or master’s degree in engineering, physics, biology, chemistry, or a related field, with 2+ years of relevant industry experience; or an equivalent combination of education and industry experience
- Experience with NGS sequencing instruments and sequencing run setup preferred
- Demonstrated ability to troubleshoot complex laboratory equipment, including issues involving chemistry, software, and hardware
- Experience supporting multiple full-lifecycle product launches preferred
- Proficiency with data collection and analysis tools, such as MATLAB, Python, C++, or Java, preferred.
- Experience with fluorescence microscopy preferred
- Excellent written and verbal communication skills, including the ability to create and communicate technical documentation
- Demonstrated account management or customer relationship management experience preferred.
- Basic Linux knowledge is a plus
- Fluent written and verbal in English and German are required
- Basic French proficiency is a plus

Physical Requirements:

- Frequently moves boxes weighing up to 20 pounds
- Must be flexible in working hours as this position may require customer support during non-regular business hours

Location:

- Remote – Germany Karlsruhe/Freiburg or along the German/French boarder

Travel:

- International and domestic travel up to 80%

Job Type:

- Full-time

Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.

We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

## About Element Biosciences

## Company Overview
- **One-liner**: Element Biosciences develops affordable, high-quality DNA sequencing and multiomics platforms to democratize access to advanced biological analysis.
- **Entity Type**: Private (Series E)
- **Headquarters**: San Diego, California, USA
- **Founded**: 2017
- **Founders**: Three scientists (names not publicly listed in detail, but described as industry veterans)

## Core Business
- Primary industry/industries: Genomics, Biotechnology, Life Sciences, Multiomics
- Target customers: Research laboratories (academic, government, and biopharma), clinical researchers, and diagnostic developers (B2B, primarily research and clinical segments)
- Mission or purpose statement: “To empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity, and open the world of biology to new possibilities.” [elementbiosciences.com/about](https://www.elementbiosciences.com/about)

## Products & Services
- **[AVITI™ System]**: A benchtop DNA sequencing system that delivers high-quality, affordable sequencing (the company announced a $200 genome). Uses proprietary Avidity™ chemistry.
- **[AVITI24™]**: A 5D multiomics system launched in April 2024 that provides subcellular spatial co-detection of RNA, protein, and morphology on a single integrated platform, with no library prep required. Powered by ABC Sequencing.
- **[VITARI™]**: A new platform/product line announced for scaling without the premium price (details emerging).
- **Reagent & Consumables**: Proprietary reagents with a price guarantee for the lifetime of the AVITI system.
- **Loop Genomics Acquisition**: Integrated long-read sequencing capabilities via the 2022 acquisition of Loop Genomics.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company). Total known funding exceeds $553M across multiple rounds.
- **Key Metric (Total Funding)**: $277M in Series D (led by Wellington Management), $276M in Series C, plus Series A & B from Foresite Capital and Venrock. An upsized Series E was announced in 2026 to accelerate global growth. [elementbiosciences.com/about](https://www.elementbiosciences.com/about)
- **Notable Investors/Partners**: Wellington Management, Foresite Capital, Venrock. Global distribution partners signed in 2023. Nearly 30 unique patents.
- **Growth Signals**:
    - Customer base spanning 40+ countries.
    - Technology used in 400+ publications.
    - Achieved ISO 13485 certification (June 2026), establishing a quality foundation for diagnostic applications.
    - Opened new headquarters at the Alexandria Tech Center in San Diego.
    - Upsized Series E financing in 2026 to expand genomic, multiomic, and clinical research solutions.

## Competitive Advantages
- **Cost Disruption**: The company’s core differentiator is making high-quality sequencing affordable (e.g., the $200 genome) and accessible to labs of all sizes, challenging incumbents like Illumina.
- **Integrated Multiomics**: The AVITI24 platform is a first-of-its-kind 5D system that combines sequencing with spatial protein and RNA detection in a single workflow, eliminating the need for library prep.
- **Reagent Price Guarantee**: A lifetime reagent price guarantee on the AVITI system provides cost predictability for customers.
- **Founding Team & IP**: Founded by industry veterans with deep domain expertise, supported by a strong patent portfolio (30 patents).

## Strategic Focus
- **Global Commercial Expansion**: Scaling sales and support infrastructure across 40+ countries, with specific focus on APJ and EMEA regions (as seen in job postings for Field Applications Scientists and Territory Managers in those regions).
- **Clinical & Diagnostic Entry**: Leveraging ISO 13485 certification to move into regulated diagnostic applications.
- **Ecosystem Expansion**: Building out the AVITI24 multiomics platform and the VITARI scaling platform to capture a broader share of the multiomics and clinical research markets.
- **Talent Acquisition**: Actively hiring across R&D, Commercial, Operations, and Quality functions to support rapid growth.

## Why Work Here
- **Culture & Values**: The company emphasizes five core values: “We Disrupt the Norm,” “We Lead with Respect,” “We Overcome Challenges with Grit,” “We Own Our Success and Failures,” and “We Embrace Authenticity.” They describe a culture of accountability, transparency, and collaboration.
- **Compensation & Benefits**:
    - 100% company-paid medical, dental, and vision coverage.
    - Premier mental health care (Spring Health partnership).
    - $10,000 fertility benefit.
    - Paid parental leave.
    - 401(k) match and stock options.
    - Paid flexible time off (FTO) for both exempt and non-exempt employees.
    - Free access to local Alexandria EXOS gyms.
    - Pet insurance and identity theft protection.
- **Work Model**: Roles range from onsite (San Diego HQ) to fully remote (APJ, Canada, France). The company has a paid, 10-week onsite summer internship program with a 4.86/5 intern satisfaction rating.
- **Growth Opportunity**: Joining a fast-growing, well-funded private company at a pivotal moment of commercial scaling and product expansion, with a mission-driven focus on accelerating science.

## Sources
1. [elementbiosciences.com](https://www.elementbiosciences.com/)
2. [elementbiosciences.com/about](https://www.elementbiosciences.com/about)
3. [elementbiosciences.com/careers](https://www.elementbiosciences.com/careers)
4. [job-boards.greenhouse.io/elementbiosciences](http://job-boards.greenhouse.io/elementbiosciences)
5. [elementbiosciences.com/careers/openings](https://www.elementbiosciences.com/careers/openings)

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