---
title: 'Field Service Representative at Dark Wolf Solutions'
canonical: 'https://feeny.ai/job/field-service-representative-dark-wolf-solutions-north-bay-nc3z39wq57nk'
type: 'job'
last_seen: '2026-10-16'
---

# Field Service Representative at Dark Wolf Solutions

- **Company:** Dark Wolf Solutions
- **Location:** North Bay, Canada
- **Posted:** 2026-04-30
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/darkwolfsolutions/jobs/7720813003

## Job description

Dark Wolf is seeking a Field Service Representative to support the United States Air Force in its goal of developing an interoperable system of system in a cloud-based command and control (CBC2) environment. The Advanced Battle Management System (ABMS) CBC2 goals include achieving alignment with the Joint All Domain Command and Control (JADC2) vision of improved information sharing, layered security, common data and architecture standards, system resiliency, faster implementation, and more effective cross-domain capabilities, including the ability for any sensor to inform any shooter across all domains. This next generation system shall employ the latest advancements across the technology spectrum to include AI/ML and distributed architectures. The ideal candidate will have extensive experience in large, complex system of systems design, development and integration projects. This role will require expertise in software (SW) design, development, configuration management, architecture, and large distributed (networked) compute platforms.

Key Responsibilities:

- Performing high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers.
- Coordinating, directing and performing complex software installations and upgrades to operating systems and layered software packages.
- Scheduling installations and upgrades and maintains them in accordance with established IT policies and procedures.
- Continually monitoring and tunes multiple systems to achieve optimum performance levels.
- Ensureing workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities.
- Ensureing data/media recoverability by developing and implementing a schedule of system backups and database archive operations.
- Planning and implements the modernization of servers.
- Developing, implementing and promoteing standard operating procedures and schedules.
- Conducting hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
- Developing and implementing new standards, policies and procedures.

Required Qualifications:

- Bachelors and 9+ years of experience, Master's and 7+. Experience may be substituted in lieu of degree.
- Must have a current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE, CCNA Security, CYSA+, ect).
- US Citizenship required. Ability to obtain a TS/SCI.

Desired Qualifications:

- Experience using ServiceNow, Remedy or a similar ticketing system.
- Experience managing standing up and troubleshooting Windows Server Operating Systems in virtual and physical environments (e.g. VMware or HyperVisor).
- Experience working with Microsoft Active Directory networks and associated services (DNS, DHCP, Group Policy, Distributed File System, etc.).
- Experience working with file and data permissions on network-hosted file shares and storage (i.e. NetApp, New Technology File System (NTFS), etc.).

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.

In compliance with federal law, all persons hired will be required to verify identity, confirm US Citizenship, and complete the required employment eligibility verification upon hire.

## About Dark Wolf Solutions

## Company Overview
- **One-liner**: Dark Wolf Solutions provides cyber-centric engineering, software delivery, cloud, data & AI, and mission enablement services to defense, intelligence, and Fortune 500 customers.
- **Entity Type**: Private (Backed by Razor's Edge Ventures)
- **Headquarters**: Herndon, Virginia, United States
- **Founded**: 2013
- **Founders**: Not publicly listed

## Core Business
- **Primary industry/industries**: Cybersecurity, IT Services, Defense & Intelligence, Cloud Engineering, Data & AI
- **Target customers**: B2B, primarily U.S. Federal Government (Defense, Intelligence Community) and Fortune 500 companies
- **Mission or purpose statement**: "Operates at the nexus of mission and technology to meet our Nation’s most demanding objectives." [darkwolf.io](https://darkwolf.io/)

## Products & Services
- **Cybersecurity Engineering & Risk Management**: Defensive and offensive cyber operations, penetration testing, incident response, and risk management.
- **Software Delivery & Cloud**: DevSecOps agile software development, cloud & hybrid solutions, edge computing, and digital platform engineering.
- **Data & AI**: AI/ML solutions, big data management, data science, and analytics.
- **Mission Enablement**: Mission systems, secure communications, multi-INT, autonomous systems, and operational test & evaluation.
- **BrickStor Secure Storage (via RackTop Systems)**: Secure cyber storage and data protection products for defense agencies. [darkwolf.io](https://darkwolf.io/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: In February 2026, the company was awarded a potential **$67.2 million contract** by the U.S. Air Force for cyberspace innovation support. [cbinsights.com](https://www.cbinsights.com/company/dark-wolf-solutions)
- **Notable Investors/Partners**: Razor's Edge Ventures is a known investor. [cbinsights.com](https://www.cbinsights.com/company/dark-wolf-solutions)
- **Growth Signals**: Headcount grew **28.2% year-over-year** (293 employees), with a monthly growth rate of 3.1%. [linkedin.com](https://www.linkedin.com/company/darkwolfsolutions) The company reorganized in early 2026 into four core practices (Cybersecurity, Software Delivery & Cloud, Data & AI, Mission Enablement) and expanded its product portfolio with RackTop Systems. [cbinsights.com](https://www.cbinsights.com/company/dark-wolf-solutions)

## Competitive Advantages
- **Deep Federal Domain Expertise**: Combines cutting-edge technology with specialized knowledge of defense and intelligence mission requirements.
- **Proven Track Record**: Has won at major cyber competitions, including DEFCON (2017, 2022) and BSides DC (2016, 2018). [darkwolf.io](https://darkwolf.io/)
- **Established Contract Vehicles**: Supports agencies through pre-existing contract vehicles, simplifying engagement and accelerating delivery. [darkwolf.io](https://darkwolf.io/)
- **Strong Talent Pipeline**: Recruits heavily from the U.S. Air Force, Army, and major defense contractors like Booz Allen Hamilton, Northrop Grumman, and General Dynamics. [linkedin.com](https://www.linkedin.com/company/darkwolfsolutions)

## Strategic Focus
- **Expansion into Data & AI**: The company's recent reorganization emphasizes a new Data & AI practice, signaling a strategic push into machine learning and advanced analytics. [cbinsights.com](https://www.cbinsights.com/company/dark-wolf-solutions)
- **Productization**: Adding products like BrickStor to its traditional services portfolio to create recurring revenue and deeper customer lock-in. [darkwolf.io](https://darkwolf.io/)
- **Winning Large Contracts**: The $67M Air Force contract demonstrates a focus on securing large-scale, multi-year engagements.

## Why Work Here
- **Culture**: The company describes its culture as "Work hard, play hard" and refers to its team as "The Pack," emphasizing collaboration and fun. [darkwolf.io](https://darkwolf.io/join-the-pack/)
- **Professional Development**: Offers a "Training Bounty Program" with cash bonuses for completing certifications and training on new technologies. [darkwolf.io](https://darkwolf.io/join-the-pack/)
- **Competitive Edge**: Employees get the opportunity to participate in elite cyber competitions (DEFCON, BSides), building skills and reputation. [darkwolf.io](https://darkwolf.io/join-the-pack/)
- **Benefits**: Includes flexible PTO, 401(k) with employer match + performance-based grant, medical/dental/vision (including zero-cost options), HSA/FSA, short & long-term disability, pet insurance, and incentive compensation. [darkwolf.io](https://darkwolf.io/join-the-pack/)
- **Work Mode**: Positions are available across multiple U.S. locations (Herndon, VA; Tampa, FL; Huntsville, AL; San Antonio, TX; Colorado Springs, CO; etc.) with some hybrid and remote options.
- **Engineering Culture**: Heavy emphasis on DevSecOps, cloud engineering, and cutting-edge tech (AI/ML). The company values continuous learning and tinkering with new technologies. [darkwolf.io](https://darkwolf.io/)

## Sources
1. [darkwolf.io](https://darkwolf.io/)
2. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/darkwolfsolutions)
3. [linkedin.com](https://www.linkedin.com/company/darkwolfsolutions)
4. [cbinsights.com](https://www.cbinsights.com/company/dark-wolf-solutions)
5. [darkwolf.io/join-the-pack](https://darkwolf.io/join-the-pack/)

## Other roles at Dark Wolf Solutions

- [Security Control Assessor Representative (SCAR)](https://feeny.ai/job/security-control-assessor-representative-scar-dark-wolf-solutions-ogden-g6qb6t8xjwy1) — Ogden, UT
- [Cybersecurity RMF Specialist](https://feeny.ai/job/cybersecurity-rmf-specialist-dark-wolf-solutions-herndon-a70k2prwsjet) — Herndon, VA
- [Platform Engineer](https://feeny.ai/job/platform-engineer-dark-wolf-solutions-northern-f2we4gkc4kse) — Northern, VA
- [Deputy Program Manager](https://feeny.ai/job/deputy-program-manager-dark-wolf-solutions-ogden-wsms8hm76ves) — Ogden, UT
- [Information System Security Engineer (ISSE)](https://feeny.ai/job/information-system-security-engineer-isse-dark-wolf-solutions-omaha-waj94tcrmbep) — Omaha, NE
- [Privacy SME](https://feeny.ai/job/privacy-sme-dark-wolf-solutions-washington-dnrck9g0c3ah) — Washington, DC
- [Cloud Security GRC Consultant](https://feeny.ai/job/cloud-security-grc-consultant-dark-wolf-solutions-herndon-m86vy1c93bkk) — Herndon, VA
- [Senior Cloud Engineer](https://feeny.ai/job/senior-cloud-engineer-dark-wolf-solutions-dark-wolf-hub-location-5gm9t6dzc2s0) — Dark Wolf Hub Location
- [Creighton University College Fair - Internship](https://feeny.ai/job/creighton-university-college-fair-internship-dark-wolf-solutions-omaha-p8fs3gw72k93) — Omaha, NE
- [Senior Test Engineer](https://feeny.ai/job/senior-test-engineer-dark-wolf-solutions-dark-wolf-hubs-8hscxgwyy3kh) — Dark Wolf Hubs