---
title: 'Field Service Support Specialist  - JAN at Industrial Electric Manufacturing'
canonical: 'https://feeny.ai/job/field-service-support-specialist-jan-industrial-electric-manufacturing-jackson-bpqqa38rp7j3'
type: 'job'
last_seen: '2026-10-18'
---

# Field Service Support Specialist  - JAN at Industrial Electric Manufacturing

- **Company:** Industrial Electric Manufacturing
- **Location:** Jackson, MS
- **Work type:** remote
- **Posted:** 2025-10-02
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.greenhouse.io/industrialelectricmanufacturing/jobs/4033485009

## Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

## JOB SUMMARY:

The Field Service Support Specialist will provide comprehensive administrative and management support to the field service management team of IEM, a large electrical equipment manufacturing company. This role involves coordinating field service activities, managing documentation, assisting in the scheduling of field service technicians and maintaining internal NICET certifications for the FS department. This role is responsible for assisting with managing NICET test taking, deployments of practice tests and ensuring the techs make their test dates. This position will regularly interface between multiple departments within our company as well with outside vendors, customers and other manufacturing facilities in the IEM family. This position will work closely with the Field Service Senior Director, while also interfacing with the purchasing and manufacturing teams to ensure material and parts requests are fulfilled correctly, ensure they will be received at the customer sites prior to being needed onsite by our field technicians. The Field Service Support Specialist will be required to follow up with the field team to ensure all closeout documentation is completed correctly from the field and that the techs have successfully uploaded this documentation to our internal ERP and CRM systems. Assist with scheduling and coordination of assigned tasks, report to management if there are any unfulfilled items that prevent customer invoicing. Responsible for assisting management with creating monthly financial reports related to field services financial performance associated with completed projects. This role is responsible to assist in creating PowerPoint presentations and perform other duties which may be required by your supervisor

## KEY RESPONSIBILITIES:

Administrative Support:

- Maintain and update service records, contracts, and customer/vendor information in the FS company database.
- Prepare and distribute completes service reports, invoices, project close out paperwork and other documentation required.
- Assist in onboarding new vendors and contractors, issuing the compliance documentation and follow up through completion of the onboarding process.
- Ensure all new vendor and contractors’ documentation is compliant with company policies, procedures and industry regulations.
- Tracking and ensuring the FS field team submits ALL customer field trip service/start up reports on a weekly basis for review and record.
- Completing expense reports for the Senior Director and VP of Services monthly for review and submission to accounting utilizing the Certify expense report system.
- Assist in the RMA - (Return Material Authorization) documentation development process for FS.
- Assist the FS management team in compiling FS data and completing monthly financial performance reports associated with technician utilization, WIP reports, Direct/Indirect labor costs, OH costs, GP% and department Portfolio reviews.
- Ensure that all field service personnel are up to date with company policies, procedures, technical training and safety guidelines per the new hire - 4-week onboarding process.

Scheduling and Coordination:

- Assist in scheduling and dispatching field service technicians based on training requirements, customer needs and availability.
- Coordinate travel arrangements, accommodations and logistics for field service personnel and FS management.
- Monitor service schedules associated will completed projects to ensure timely completion and submission of service reports to the customer and for internal records.
- Liaise with other IEM departments to ensure seamless coordination and support for field service operations.
- Communicate effectively with field service technicians, providing them with necessary information and updates related to internal process changes initiated by the FS management team.
- Assist in the planning and execution of field service projects from a administrative role associated with ensuring adherence to timelines and project budgets.
- Assist in tracking project progress, help identify potential risks/issues and recommend corrective actions.
- Prepare project status reports and present them to the Field Service Director on a bi-weekly and monthly basis.
- Collect data related to field service activities, performance metrics and customer feedback.
- Generate quarterly reports and presentations for FS management review, highlighting key insights and trends.

Inventory Management:

- Monitor and manage inventory levels of service parts, tools and test equipment.
- Coordinate with the procurement team to ensure timely replenishment of necessary supplies.
- Maintain accurate records of inventory transactions, perform regular inventory documentation and system audits.
- Tracking the shipping and receiving of delivered FS parts and test equipment that arrive at the Virginia facility.
- Assist in developing an asset tracking system for FS tools and equipment.

## QUALIFICATIONS:

- Education:
- Bachelor’s or Associate’s degree in Business Administration, Management, or a related field.
- Experience/Skills Required:
- Minimum of 3 years experience in an administrative or support role, preferably in a fast-paced environment.
- Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)
- Ability to work effectively in a cross-functional team environment.
- Proficiency in working in ERP and CRM systems.
- Problem-solving mindset with the ability to handle complex issues.
- Attention to detail and strong organizational skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Excellent communication skills.
- Work well with others in a team environment.
- Willingness to travel occasionally to company manufacturing facilities and FS regional offices.

## Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Recruiting Scams

Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at [iemfg.com/contact](https://www.iemfg.com/contact/)

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

Privacy

Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's [Workforce Member Privacy Policy.](https://www.iemfg.com/ccpa/)

Use of AI

At IEM, we are committed to a fair and transparent hiring process. Use the link below to view how we use artificial intelligence (AI) technology to assist in reviewing job applications and your rights as an applicant.

[AI Use in IEM's Hiring Process](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.iemfg.com%2Fsystem%2Fuploads%2Ffae%2Ffile%2Fasset%2F230%2FAI_Use_In_IEMs_Hiring_Process_-_Applicant_Notice.pdf&data=05%7C02%7Cthomas.young%40iemfg.com%7Cb3cd884a34174f95ace708df0db5bf43%7C8a049edbe19b4651aeb61e238422b6c6%7C0%7C0%7C639244746581651387%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=OuABt1%2FXzO2WvIE1uasFLCXc9hd2cW%2F5Lvfktq0pD1w%3D&reserved=0)

## About Industrial Electric Manufacturing

## Company Overview
- **One-liner**: IEM designs and manufactures custom low- and medium-voltage electrical power distribution equipment, switchgear, and integrated power infrastructure at scale for critical industries.
- **Entity Type**: Private (Privately held corporation)
- **Headquarters**: Fremont, California, United States
- **Founded**: 1950
- **Founders**: Not publicly available (founded on a family ranch in Fremont, CA)

## Core Business
- **Primary industry/industries**: Industrial electrical manufacturing, power distribution equipment, switchgear, and critical power infrastructure.
- **Target customers**: B2B, serving large-scale enterprises and institutions across Technology & Data Centers, Commercial & Real Estate, Energy & Utilities, Healthcare & Life Sciences, Industrial & Manufacturing, and Infrastructure & Public Services.
- **Mission or purpose statement**: "We don’t believe in one-size-fits-all." IEM partners with customers to plan, engineer, and deliver the future of power, offering the flexibility to meet complex technical requirements and the scale to support ambitious projects. [iemfg.com](https://www.iemfg.com/)

## Products & Services
- **Low Voltage Switchboards (UL 891)**: Customizable electrical distribution boards for commercial and industrial applications.
- **Low Voltage Switchgear (UL 1558)**: Robust, fully-rated switchgear for critical power distribution.
- **Low Voltage Automatic Transfer Switch (ATS) (UL 1008)**: Reliable power switching for backup generator systems.
- **Low Voltage Fully Integrated Switchboards**: Combined switchboard and distribution solutions.
- **Panelboards (UL 67)**: Standard and custom panelboard solutions.
- **Medium Voltage Metal-Clad Switchgear**: High-reliability switchgear for medium voltage applications.
- **Medium Voltage Metal-Enclosed Switchgear**: Durable, enclosed switchgear for demanding environments.
- **Medium Voltage Automatic Transfer Switch (ATS)**: Medium voltage power switching solutions.
- **Medium Voltage 38 kV Switchgear**: High-voltage switchgear for utility and large-scale applications.
- **Unit Substations**: Integrated substation solutions for power distribution.
- **VESTA Arc-Resistant Switchgear**: Arc-resistant medium voltage switchgear for enhanced safety.
- **Integrated Products (PDU, RPP, Walk-In Enclosures, Custom Assemblies)**: Power distribution units, remote power panels, and custom enclosures for data centers and critical facilities.
- **Field Services**: On-site startup, commissioning, and emergency repair services for power systems, supported by a dedicated team of 100+ field service technicians. [iemfg.com](https://www.iemfg.com/system/uploads/fae/file/asset/134/IEM_Corporate_Brochure_Long_2025-09-02-compressed.pdf)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metric**: Over $1 billion in annual sales (as of 2025/2026). [iemfg.com](https://www.iemfg.com/system/uploads/fae/file/asset/134/IEM_Corporate_Brochure_Long_2025-09-02-compressed.pdf)
- **Notable Investors/Partners**: Privately held; key customers include Hewlett-Packard, Amazon, Apple, and NASA. [iemfg.com](https://www.iemfg.com/careers/)
- **Growth Signals**: 
  - Approximately 4,800 employees in North America, a 340% increase since 2022.
  - Quadrupled North American manufacturing footprint since 2022, investing over $100 million in advanced manufacturing equipment.
  - 21 major locations in the U.S., Canada, and Belgium.
  - No. 50 on the 2026 Inc. Regionals list (Pacific).
  - No. 1: First Coast’s Largest Manufacturing Companies (Jacksonville Business Journal).
  - Top 30: Largest Manufacturers in the Greater Bay Area (San Francisco Business Times and Silicon Valley Business Journal). [iemfg.com](https://www.iemfg.com/system/uploads/fae/file/asset/202/IEM_Company_Brief_2026.pdf)

## Competitive Advantages
- **Custom at Scale**: Combines the flexibility to meet unique technical requirements with the capacity and experience to support demanding project schedules at scale, a rare combination in the industry.
- **75+ Year Track Record**: A proven history of reliability and innovation, including pioneering work in CAD/CAM systems and commercial switchgear, and powering the rise of Silicon Valley.
- **Deep Industry Partnerships**: Strong, long-term relationships with commercial and industrial tech leaders like Hewlett-Packard, Amazon, Apple, and NASA. [iemfg.com](https://www.iemfg.com/careers/)
- **Superior Quality & Testing**: Products are rigorously tested beyond industry standards (UL, ANSI, IEEE, NEMA, seismic) to guarantee long-term reliability.
- **Massive Scale & Capacity**: 1.5M+ square feet of production capacity, 21 major locations, and over $1 billion in annual sales, enabling them to handle the largest and most complex projects.

## Strategic Focus
- **Rapid Expansion**: Aggressively scaling manufacturing capacity and headcount (340% increase since 2022) to meet surging demand from data centers, energy, and infrastructure sectors.
- **Field Service Network Growth**: Expanding a network of field service offices across North America to provide faster, local support for customers.
- **Innovation in Power Infrastructure**: Continuing to develop advanced products like arc-resistant switchgear and integrated power solutions for next-generation data centers and critical facilities.
- **Talent Acquisition**: Actively hiring across engineering, field service, and manufacturing roles to support growth, with a focus on building a skilled workforce through "IEM University" for continuous learning. [iemfg.com](https://www.iemfg.com/careers/)

## Why Work Here
- **Impactful Work**: Employees contribute to powering the world’s most critical infrastructure, including data centers for tech giants like Amazon and Apple, and projects for NASA.
- **Strong Benefits**: 100% coverage of employee-level medical, dental, and vision benefits; 401(k) with employer match (no vesting schedule); HSA contributions; tuition reimbursement; and opportunity for quarterly bonuses. [iemfg.com](https://www.iemfg.com/careers/)
- **Growth & Development**: "IEM University" provides continuous learning resources, personalized development plans, and role-specific programs. The company promotes from within and offers clear career paths.
- **Culture**: Described as a collaborative community where "listening works" and success comes through teamwork. Emphasizes curiosity, diverse perspectives, and an inclusive, forward-thinking workplace.
- **Work Policy**: Roles range from on-site (manufacturing, engineering labs) to remote (e.g., Power Solution Architect, Lead Electrical Design Engineer). Flexible shifts are available in some locations. [iemfg.com](https://www.iemfg.com/careers/)
- **Notable Perks**: 100% coverage of employee-level medical, dental, and vision; quarterly bonus opportunity; tuition reimbursement; on-the-job training. [iemfg.com](https://www.iemfg.com/careers/)

## Sources
1. [IEM Corporate Website](https://www.iemfg.com/)
2. [IEM Careers Page](https://www.iemfg.com/careers/)
3. [IEM Company Brief (PDF)](https://www.iemfg.com/system/uploads/fae/file/asset/202/IEM_Company_Brief_2026.pdf)
4. [IEM Corporate Brochure (PDF)](https://www.iemfg.com/system/uploads/fae/file/asset/134/IEM_Corporate_Brochure_Long_2025-09-02-compressed.pdf)
5. [IEM Job Board (Greenhouse)](http://job-boards.greenhouse.io/industrialelectricmanufacturing)

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