---
title: 'Field Service Technician at Diligent Robotics'
canonical: 'https://feeny.ai/job/field-service-technician-diligent-robotics-chicago-1qp03f8key11'
type: 'job'
last_seen: '2026-09-09'
---

# Field Service Technician at Diligent Robotics

- **Company:** Diligent Robotics
- **Location:** Chicago, IL
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/diligentrobotics/jobs/7828578003

## Job description

What we're doing isn't easy. But nothing worth doing ever is.

We envision a future powered by robots that work seamlessly with human teams. We build  artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.

As a Field Services Technician, you will be playing a critical role on the Field Services Team. Your work will directly impact clinical operations, ensuring the robotic fleet is well maintained and functional. You will work alongside onsite and engineering staff to execute preventative maintenance and incident triage. You will be the expert technician who is able to handle critical issues that few others can. This position requires a technician who is not afraid to roll up their sleeves and do what is necessary to keep our fleet operating at its maximum potential.

Job Responsibilities:

- Be willing and able to travel <80% of the time in order to support Robot service needs.
- Conduct routine and incident maintenance for our Robot Fleet.
- Provide support of Root Cause Analysis for major incidents in the Field.
- Provide timely repairs and decrease the time our Robots are out of production.
- Report on critical team metrics such as mean time to repair and first contact resolution rate.

Required Experience and Qualifications:

- Local to Chicago, IL and able to travel within designated region (all expenses paid).
- <80% travel for site inspections and repairs escalated to engineering. Short-notice travel is required for this role.
- Read and understand manufacturing work instructions, mechanical assembly drawings and electrical schematics.
- Work with electrical and mechanical tools (digital multimeter, wire and pcb soldering, electrical terminal crimping tools, hand tools, etc.).
- Comfortable with basic command line tools.
- Ability to become vendor credentialed with partner hospitals.
- 3+ years of work experience with commercially available products.
- Technical experience necessary to troubleshoot complex robotic systems.
- Ability to execute high quality work without supervision in the field.
- Strong work ethic, organizational and communication skills.
- Must be a US citizen or permanent resident with work authorization.

Benefits:

- Experience working with some of the leading experts in robotics
- Potential to radically change the future of healthcare
- Insurance including medical, dental, and vision
- 401K
- Paid Time Off

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color,  national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

## About Diligent Robotics

## Company Overview
- **One-liner**: Diligent Robotics builds AI-powered robot assistants, like Moxi, that work alongside healthcare teams to handle routine logistical tasks, freeing up clinicians to focus on patient care.
- **Entity Type**: Private (Acquired by Serve Robotics in January 2026)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2017
- **Founders**: Andrea Thomaz (CEO & Co-Founder) and Vivian Chu (Chief Innovation Officer & Co-Founder)

## Core Business
- **Primary industry/industries**: Healthcare Robotics, Artificial Intelligence, Human-Robot Interaction
- **Target customers**: Hospitals and healthcare systems (B2B/Enterprise)
- **Mission or purpose statement**: To restore focus to patient care in hospitals by deploying robot teammates that handle non-patient-facing tasks, enabling clinical staff to dedicate more time to patients.

## Products & Services
- **[Moxi]**: A social robot designed for hospitals that autonomously performs secure, 24/7 deliveries of medications, labs, and other supplies. Moxi integrates with clinical programs like Meds-to-Beds and uses mobile manipulation, social intelligence, and human-guided learning to navigate dynamic hospital environments.

## Market Standing
- **Valuation/Market Cap**: Acquired by Serve Robotics in January 2026 at a valuation between $29 million and $34.4 million [cbinsights.com](https://www.cbinsights.com/company/diligent-robotics).
- **Total Funding**: Raised a total of $125.76M prior to acquisition [cbinsights.com](https://www.cbinsights.com/company/diligent-robotics).
- **Notable Investors/Partners**: True Ventures, DNX Ventures, Serve Robotics, AgeTech Collaborative, Physical AI Fellowship, and over 20 other investors [cbinsights.com](https://www.cbinsights.com/company/diligent-robotics).
- **Growth Signals**: 
  - Moxi has delivered 9,900+ labs at UTMB Angleton Danbury [diligentrobots.com](https://www.diligentrobots.com/).
  - Returned 595+ days worth of time to nurses at Mary Washington Healthcare [diligentrobots.com](https://www.diligentrobots.com/).
  - Saved the Pharmacy department at Shannon Health 6,350 hours [diligentrobots.com](https://www.diligentrobots.com/).

## Competitive Advantages
- **Pioneer in Social Robotics**: Founders are leading experts in human-robot interaction, with research roots at MIT, Georgia Tech, and the University of Texas at Austin.
- **Proven Clinical Impact**: Moxi is already deployed in live hospital environments with measurable outcomes (thousands of hours returned to staff, thousands of deliveries completed).
- **Human-Guided Learning**: Unlike simple autonomous vehicles, Moxi uses AI to learn and adapt to dynamic, human-filled hospital settings, making it a true teammate rather than a tool.
- **Acquisition by Serve Robotics**: The acquisition provides a larger platform and resources for scaling, while validating the technology and market fit.

## Strategic Focus
- **Scaling hospital deployments**: Expanding Moxi’s presence in healthcare systems across the U.S., with active roles in Columbus, OH; Chicago, IL; and Rochester, NY [greenhouse.io](http://job-boards.greenhouse.io/diligentrobotics).
- **Deepening clinical integration**: Working with clinical and operations experts to streamline processes, reduce costs, and initiate new revenue opportunities such as centralized telemetry and supply chain.
- **Advancing AI and manipulation**: Continuing to improve mobile manipulation, autonomous navigation, and social intelligence capabilities through R&D.

## Why Work Here
- **Mission-driven culture**: Employees directly contribute to reducing burnout in healthcare by giving nurses and clinicians more time with patients.
- **Cutting-edge technology**: Work on state-of-the-art AI, robotics, and human-robot interaction in a fast-paced startup environment where your work goes live in hospitals today, not years in the future.
- **Collaborative team**: Join a venture-backed, mission-driven team with leading experts in the field.
- **Remote-friendly**: Many roles (e.g., Founding Sr. Data Engineer, ML Engineer, Sr. ML Engineer) are open to candidates anywhere in the US [greenhouse.io](http://job-boards.greenhouse.io/diligentrobotics). On-site roles available in Austin, TX, and field operations roles in various cities.
- **Competitive compensation**: Offers competitive salary, equity, and health plan coverage for individuals and dependents.
- **Diversity & inclusion**: An equal opportunity employer that values diversity and does not discriminate on any basis.

## Sources
1. [diligentrobots.com](https://www.diligentrobots.com/)
2. [diligentrobots.com - About](https://www.diligentrobots.com/about)
3. [diligentrobots.com - Careers](https://www.diligentrobots.com/join-our-team-1)
4. [greenhouse.io - Jobs](http://job-boards.greenhouse.io/diligentrobotics)
5. [cbinsights.com - Diligent Robotics](https://www.cbinsights.com/company/diligent-robotics)

## Other roles at Diligent Robotics

- [Client Success Manager](https://feeny.ai/job/client-success-manager-diligent-robotics-los-angeles-california-s1qw3awwvtwp) — Los Angeles California, United States
- [Part Time - Clinical Robot Associate - Dallas, TX (on-site, weekends)](https://feeny.ai/job/part-time-clinical-robot-associate-dallas-tx-on-site-weekends-diligent-robotics-md62jcxr65fq) — Dallas Texas, United States
- [Part Time - Clinical Robot Associate - Los Angeles, CA (on-site, overnight)](https://feeny.ai/job/part-time-clinical-robot-associate-los-angeles-ca-on-site-overnight-diligent-2nj5ytvqzayb) — Los Angeles California, United States
- [Manufacturing Reliability Engineer (Austin, TX; 50% travel to Milwaukee, WI)](https://feeny.ai/job/manufacturing-reliability-engineer-austin-tx-50-travel-to-milwaukee-wi-diligent-txhv59vxypmp) — Austin Texas, United States
- [Technical Support Specialist - Robotics](https://feeny.ai/job/technical-support-specialist-robotics-diligent-robotics-austin-texas-zbvrz5wvg3zb) — Austin Texas, United States
- [Senior Product Manager, Robotics & Autonomy](https://feeny.ai/job/senior-product-manager-robotics-autonomy-diligent-robotics-austin-texas-cwgfpjw9cedj) — Austin Texas, United States
- [Lead Clinical Robot Associate - Rochester, NY (On-Site)](https://feeny.ai/job/lead-clinical-robot-associate-rochester-ny-on-site-diligent-robotics-rochester-p9w1sfypf160) — Rochester New York, United States
- [Lead Clinical Robot Associate - Durham, NC (On-Site)](https://feeny.ai/job/lead-clinical-robot-associate-durham-nc-on-site-diligent-robotics-durham-north-1yfk795zzh1e) — Durham North Carolina, United States
- [Fleet Engineer](https://feeny.ai/job/fleet-engineer-diligent-robotics-austin-texas-dc9re7wqn7jx) — Austin Texas, United States
- [Part Time - Clinical Robot Associate - Rochester, NY (on-site, overnight)](https://feeny.ai/job/part-time-clinical-robot-associate-rochester-ny-on-site-overnight-diligent-fwyv80mw25c2) — Rochester New York, United States