---
title: 'Field Service Technician - Glasgow (6 Month Fixed-Term Contract) at Focal Systems'
canonical: 'https://feeny.ai/job/field-service-technician-glasgow-6-month-fixed-term-contract-focal-systems-tcn52ds4bh04'
type: 'job'
last_seen: '2026-09-05'
---

# Field Service Technician - Glasgow (6 Month Fixed-Term Contract) at Focal Systems

- **Company:** Focal Systems
- **Location:** Glasgow Region, United Kingdom
- **Posted:** 2026-08-10
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/focalsystems/jobs/6140035004

## Job description

Type: Fixed-term contract (6 months), 30 hours per week Work Location: On the road and at customer sites. Pay:  £17 per hour

Licence/Certification: Full valid UK driving licence (required)

Focal Systems is the industry leader in retail AI solutions. Our mission is to automate and optimise brick-and-mortar retail using deep-learning computer vision. Focal has been deployed at scale with the top retailers in the world. We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.

We have built the next-generation operating system for brick & mortar retail. This OS leverages shelf-mounted cameras that constantly measure the state of the retailers’ shelves and use that information to order quicker and smarter, planogram better, and schedule, direct, train, and manage their staff. We have proven this with major retailers around the world.

Job Description

We are currently expanding our operations throughout the UK and seeking a dedicated Field Service Technician to maintain installations for our customers in your area. This role will primarily involve working store opening hours but may include overnight work and attending installations where our product will be installed. As a crucial member of our team, you will assume accountability for the successful maintenance, deployment and adoption of our system. Physical stamina, proficiency with power tools, and the ability to meet quality and speed Key Performance Indicators (KPIs) are essential for this role.

This will be a 6 Month contract position, working 30 hrs per week with a possibility to extend beyond the initial contract.

- Possibility of weekend or night work
- Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites is required.

## What You Will Be Doing

- Onsite and offsite maintenance of camera hardware: diagnose issues, install, replace and configure in accordance with company standards.
- Conduct routine preventative maintenance checks to identify and address potential issues.
- Respond promptly to service calls and ensure customer SLAs are met.
- Maintain accurate records of service activities, including work performed, parts used, and time spent, using company-provided tools
- Onboarding/scanning products into the system.
- As required, attend installations at various clients during night hours.
- Installation of Focal Systems product onto shelves, ceilings, and other equipment as per installation plans and specifications.
- Operate power tools safely and efficiently to complete installations.
- Adhere to safety protocols and guidelines to minimize risks during maintenance visits and installations.
- Work collaboratively with team members to ensure timely completion of installations.
- Maintain a high level of attention to detail to ensure maintenance tasks meet quality standards.
- Meet or exceed speed and quality Key Performance Indicators (KPIs) consistently.
- Communicate effectively with supervisors and team members to provide updates on progress and address any issues or challenges encountered during store visits.
- Adhere to company policies and procedures at all times.

Requirements:

- Proven Field Service Technician Experience: Previous experience in a field technician role, preferably in field service, installation, construction, or a related field.
- Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues efficiently.
- Proficiency in using power tools and other installation equipment required for this type of role.
- Physical Stamina: Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours).
- Detail-Oriented: Excellent attention to detail to ensure maintenance work meets quality standards and adheres to specifications.
- Time Management: Ability to work well under pressure, meet tight deadlines, and ensure timely completion of assigned tasks.
- Communication Skills: Effective communication skills to liaise with supervisors, team members, and customers, providing updates on progress and addressing any issues encountered during maintenance visits.
- Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites as required.
- Ability to work nights and weekends

## Why Focal Systems

Strong Values and Mission - We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.

Exceptional Team - We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.

Outstanding Partners - We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.

## What we offer

We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

- Paid Time Off
- Pension
- Sick Leave

## About Focal Systems

## Company Overview
- **One-liner**: Focal Systems provides AI-powered computer vision solutions that give brick-and-mortar retailers real-time shelf visibility to optimize product availability, reduce waste, and automate store operations.
- **Entity Type**: Private (Startup, funding stage not explicitly stated in sources)
- **Headquarters**: San Francisco, California, USA
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Retail technology, computer vision, artificial intelligence, store operations automation
- **Target customers**: B2B, large brick-and-mortar retailers globally
- **Mission or purpose statement**: "To automate and optimize brick and mortar retail using computer vision" [greenhouse.io](https://boards.greenhouse.io/focalsystems)

## Products & Services
- **Focal AI-Powered Shelf Cameras**: Hardware and software solution that continuously scans product availability on shelves, ensuring shelves are stocked and planograms are followed. Provides real-time aisle-level insights.
- **Impact Dashboard**: A management dashboard for measuring and visualizing store performance, out-of-stock duration, sales recouped, task completion, compliance, and presentability.
- **Action Tool**: An AI-driven operating system that automates task management, prioritizes restocking, and ensures the most critical tasks are completed first. Integrates with stock keeping, replenishment, ordering, staff management, labor planning, merchandising, and planogram compliance.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding — Not publicly available
- **Notable Investors/Partners**: Works with "some of the largest retailers in the world" and has a "world-class roster of investors, advisors and partners" [greenhouse.io](https://boards.greenhouse.io/focalsystems). Named Confluent’s Inaugural Data Streaming Startup of the Year [focal.systems](https://focal.systems/).
- **Growth Signals**: Deployed at scale with top global retailers; expanding globally with field operations roles in the UK; hiring across engineering, data science, and customer support roles in multiple countries (US, UK, Poland, Canada, Australia).

## Competitive Advantages
- **Real-time, actionable AI**: Unlike many analytics-only solutions, Focal's system directly automates tasks and prioritizes work for store associates, bridging the gap from insight to action.
- **End-to-end integration**: Covers shelf scanning, inventory management, labor planning, and planogram compliance in a single platform.
- **Deep learning expertise**: The company describes itself as a "deep learning company" focused on retail, suggesting a proprietary computer vision stack.

## Strategic Focus
- **Global expansion**: Active hiring in the UK, Poland, and other regions indicates a push into new markets.
- **Product innovation**: Continuously pushing boundaries of AI and machine learning to develop new retail solutions.
- **Customer success**: Emphasis on real-world impact metrics like reduced out-of-stock duration and improved workforce efficiency.

## Why Work Here
- **Culture**: Described as mission-driven, collaborative, and ego-free. The company says "egos take a backseat to teamwork" [focal.systems](https://focal.systems/about-focal/).
- **Work model**: Remote-friendly with roles listed as remote in the UK and Poland. A San Francisco headquarters exists with weekly lunches for HQ-based team members.
- **Benefits**:
  - Market-benchmarked and transparent salaries
  - Medical, dental, and vision insurance (USA); supplemental medical coverage in Canada, Australia, and UK
  - Flexible time off with a minimum of three weeks per year
  - Paid company-wide shutdown the last week of the year
  - Learning and development stipends
  - Equity grants for all full-time team members (viewed as co-owners)
  - Offsites for team collaboration and strategic planning
- **Growth**: Professional growth plans, stretch assignments, and the chance to learn from industry leaders. The company wants to "be an accelerant for your career."
- **Team**: Global team of experts from top retailers, best-in-class software companies, and premier research institutions.

## Sources
1. [focal.systems](https://focal.systems/)
2. [focal.systems/about-focal](https://focal.systems/about-focal/)
3. [greenhouse.io](https://boards.greenhouse.io/focalsystems)
4. [focal.systems/careers](https://focal.systems/careers/)

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