---
title: 'Field Service Technician Level III at Industrial Electric Manufacturing'
canonical: 'https://feeny.ai/job/field-service-technician-level-iii-industrial-electric-manufacturing-phoenix-hfgrrfg4t52p'
type: 'job'
last_seen: '2026-09-13'
---

# Field Service Technician Level III at Industrial Electric Manufacturing

- **Company:** Industrial Electric Manufacturing
- **Location:** Phoenix Arizona, United States
- **Posted:** 2026-08-11
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/industrialelectricmanufacturing/jobs/4363877009

## Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

## PURPOSE OF POSITION:

The purpose of the Field Service Technician Level III role is to perform advanced start-up, commissioning, installation, testing, troubleshooting, service, and repair of IEM equipment. This position is responsible for resolving complex technical issues, supporting critical customer engagements, and serving as a senior technical resource for Field Service teams. The Field Service Technician Level III works independently with limited supervision, exercises sound judgment in high-priority field situations, partners with internal teams to drive issue resolution, and assists with mentoring and developing Level I and Level II technicians.

## SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

## ESSENTIAL FUNCTIONS:

- Independently perform advanced start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products.
- Install, modify, inspect, and support electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring.
- Lead or support complex field service activities, including high-priority customer issues, critical commissioning needs, and escalated technical concerns.
- Attend project meetings and coordinate with contractors, clients, Project Managers, Field Service leadership, manufacturing teams, engineering, and other internal support groups.
- Analyze system failures, identify root causes, and determine appropriate corrective actions for complex technical issues.
- Troubleshoot electrical circuits, control wiring, networking equipment, and related field service issues.
- Coordinate with Project Managers, manufacturing facilities, engineering, quality, or other internal teams to resolve product, commissioning, or customer-reported issues in the field.
- Accurately document service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements.
- Provide technical guidance, mentoring, shadowing, and on-the-job training to Level I and Level II technicians, as needed.
- Perform other duties as assigned by management.

## COMPETENCIES:

- Advanced Technical Knowledge: Demonstrates advanced working knowledge of electrical, mechanical, and field service concepts, including equipment start-up, commissioning, installation, testing, troubleshooting, repair, and complex issue resolution.
- Safety and Compliance: Follows and reinforces company, customer site, and industry safety requirements, including proper use of PPE, tools, equipment, and applicable safe work practices.
- Advanced Diagnostic and Problem-Solving Skills: Uses sound judgment to identify complex technical issues, analyze system failures, determine root cause, and recommend or implement appropriate corrective actions.
- Attention to Detail: Accurately interprets wiring diagrams, drawings, schematics, work instructions, checklists, technical documentation, and service requirements to support safe, high-quality work.
- Communication: Communicates clearly and professionally with customers, contractors, Field Service Leads, Project Managers, Field Service leadership, internal teams, and management regarding project status, technical issues, risks, corrective actions, and followup needs.
- Teamwork and Collaboration: Works effectively with technicians, Field Service Leads, project teams, manufacturing teams, engineering, quality, and other internal support groups to complete assigned work and resolve field issues.
- Customer Focus: Maintains professionalism while working at customer sites and serves as a trusted senior field contact by being responsive, respectful, solution-oriented, and technically credible.
- Independence and Accountability: Performs advanced field service work with limited supervision, exercises sound judgment in complex or high-priority situations, and escalates critical issues when additional support or approval is needed.
- Organization and Documentation: Manages assigned tasks, tools, parts, service documentation, root cause analysis, corrective actions, and follow-up items accurately and timely.
- Mentorship and Knowledge Sharing: Provides technical guidance, support, shadowing, and on-the-job training to Level I and Level II technicians, as needed.
- Quality of Work: Completes work accurately, safely, and in accordance with IEM standards, customer requirements, project expectations, and applicable technical requirements.

## EDUCATION AND EXPERIENCE:

- Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.
- Minimum of 3+ years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
- Minimum of 2+ years of experience supporting switchgear start-up, commissioning, troubleshooting, repair, or related field service activities preferred.
- Demonstrated ability to independently troubleshoot and resolve complex electrical, mechanical, power distribution, or commissioning-related issues in the field.
- Ability to read and interpret electrical wiring diagrams, schematics, work instructions, technical drawings, and service documentation.
- Strong diagnostic, problem-solving, and troubleshooting skills required.
- Ability to safely use hand tools, power tools, and electrical testing equipment.
- Working knowledge of electrical safety practices, PPE requirements, and safe work procedures.
- Good verbal and written communication skills, including the ability to provide clear technical updates to customers, contractors, Project Managers, Field Service leadership, and internal support teams
- Ability to work independently with limited supervision and escalate critical issues appropriately.
- Strong organizational skills with the ability to accurately document service activities, root cause analysis, corrective actions, parts usage, and follow-up items.
- Ability to provide technical guidance, mentoring, or on-the-job training to Level I and Level II technicians as needed.

## PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands: Activities: Sitting – 20% Walking/Standing – 80% Lifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs. Vision: Long periods of close work on technical equipment, drawings, and computer screens. Travel: Occasional travel (up to 75%) may be required to IEM regional field offices and vendor sites. Mental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast-paced service environment. Environment: climate-controlled office and warehouse environments, with occasional exposure to customer job sites as needed.

## Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Recruiting Scams

Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at [iemfg.com/contact](https://www.iemfg.com/contact/)

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

Privacy

Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's [Workforce Member Privacy Policy.](https://www.iemfg.com/ccpa/)

Use of AI

At IEM, we are committed to a fair and transparent hiring process. Use the link below to view how we use artificial intelligence (AI) technology to assist in reviewing job applications and your rights as an applicant.

[AI Use in IEM's Hiring Process](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.iemfg.com%2Fsystem%2Fuploads%2Ffae%2Ffile%2Fasset%2F230%2FAI_Use_In_IEMs_Hiring_Process_-_Applicant_Notice.pdf&data=05%7C02%7Cthomas.young%40iemfg.com%7Cb3cd884a34174f95ace708df0db5bf43%7C8a049edbe19b4651aeb61e238422b6c6%7C0%7C0%7C639244746581651387%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=OuABt1%2FXzO2WvIE1uasFLCXc9hd2cW%2F5Lvfktq0pD1w%3D&reserved=0)

## About Industrial Electric Manufacturing

## Company Overview
- **One-liner**: IEM designs and manufactures custom low- and medium-voltage electrical power distribution equipment, switchgear, and integrated power infrastructure at scale for critical industries.
- **Entity Type**: Private (Privately held corporation)
- **Headquarters**: Fremont, California, United States
- **Founded**: 1950
- **Founders**: Not publicly available (founded on a family ranch in Fremont, CA)

## Core Business
- **Primary industry/industries**: Industrial electrical manufacturing, power distribution equipment, switchgear, and critical power infrastructure.
- **Target customers**: B2B, serving large-scale enterprises and institutions across Technology & Data Centers, Commercial & Real Estate, Energy & Utilities, Healthcare & Life Sciences, Industrial & Manufacturing, and Infrastructure & Public Services.
- **Mission or purpose statement**: "We don’t believe in one-size-fits-all." IEM partners with customers to plan, engineer, and deliver the future of power, offering the flexibility to meet complex technical requirements and the scale to support ambitious projects. [iemfg.com](https://www.iemfg.com/)

## Products & Services
- **Low Voltage Switchboards (UL 891)**: Customizable electrical distribution boards for commercial and industrial applications.
- **Low Voltage Switchgear (UL 1558)**: Robust, fully-rated switchgear for critical power distribution.
- **Low Voltage Automatic Transfer Switch (ATS) (UL 1008)**: Reliable power switching for backup generator systems.
- **Low Voltage Fully Integrated Switchboards**: Combined switchboard and distribution solutions.
- **Panelboards (UL 67)**: Standard and custom panelboard solutions.
- **Medium Voltage Metal-Clad Switchgear**: High-reliability switchgear for medium voltage applications.
- **Medium Voltage Metal-Enclosed Switchgear**: Durable, enclosed switchgear for demanding environments.
- **Medium Voltage Automatic Transfer Switch (ATS)**: Medium voltage power switching solutions.
- **Medium Voltage 38 kV Switchgear**: High-voltage switchgear for utility and large-scale applications.
- **Unit Substations**: Integrated substation solutions for power distribution.
- **VESTA Arc-Resistant Switchgear**: Arc-resistant medium voltage switchgear for enhanced safety.
- **Integrated Products (PDU, RPP, Walk-In Enclosures, Custom Assemblies)**: Power distribution units, remote power panels, and custom enclosures for data centers and critical facilities.
- **Field Services**: On-site startup, commissioning, and emergency repair services for power systems, supported by a dedicated team of 100+ field service technicians. [iemfg.com](https://www.iemfg.com/system/uploads/fae/file/asset/134/IEM_Corporate_Brochure_Long_2025-09-02-compressed.pdf)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metric**: Over $1 billion in annual sales (as of 2025/2026). [iemfg.com](https://www.iemfg.com/system/uploads/fae/file/asset/134/IEM_Corporate_Brochure_Long_2025-09-02-compressed.pdf)
- **Notable Investors/Partners**: Privately held; key customers include Hewlett-Packard, Amazon, Apple, and NASA. [iemfg.com](https://www.iemfg.com/careers/)
- **Growth Signals**: 
  - Approximately 4,800 employees in North America, a 340% increase since 2022.
  - Quadrupled North American manufacturing footprint since 2022, investing over $100 million in advanced manufacturing equipment.
  - 21 major locations in the U.S., Canada, and Belgium.
  - No. 50 on the 2026 Inc. Regionals list (Pacific).
  - No. 1: First Coast’s Largest Manufacturing Companies (Jacksonville Business Journal).
  - Top 30: Largest Manufacturers in the Greater Bay Area (San Francisco Business Times and Silicon Valley Business Journal). [iemfg.com](https://www.iemfg.com/system/uploads/fae/file/asset/202/IEM_Company_Brief_2026.pdf)

## Competitive Advantages
- **Custom at Scale**: Combines the flexibility to meet unique technical requirements with the capacity and experience to support demanding project schedules at scale, a rare combination in the industry.
- **75+ Year Track Record**: A proven history of reliability and innovation, including pioneering work in CAD/CAM systems and commercial switchgear, and powering the rise of Silicon Valley.
- **Deep Industry Partnerships**: Strong, long-term relationships with commercial and industrial tech leaders like Hewlett-Packard, Amazon, Apple, and NASA. [iemfg.com](https://www.iemfg.com/careers/)
- **Superior Quality & Testing**: Products are rigorously tested beyond industry standards (UL, ANSI, IEEE, NEMA, seismic) to guarantee long-term reliability.
- **Massive Scale & Capacity**: 1.5M+ square feet of production capacity, 21 major locations, and over $1 billion in annual sales, enabling them to handle the largest and most complex projects.

## Strategic Focus
- **Rapid Expansion**: Aggressively scaling manufacturing capacity and headcount (340% increase since 2022) to meet surging demand from data centers, energy, and infrastructure sectors.
- **Field Service Network Growth**: Expanding a network of field service offices across North America to provide faster, local support for customers.
- **Innovation in Power Infrastructure**: Continuing to develop advanced products like arc-resistant switchgear and integrated power solutions for next-generation data centers and critical facilities.
- **Talent Acquisition**: Actively hiring across engineering, field service, and manufacturing roles to support growth, with a focus on building a skilled workforce through "IEM University" for continuous learning. [iemfg.com](https://www.iemfg.com/careers/)

## Why Work Here
- **Impactful Work**: Employees contribute to powering the world’s most critical infrastructure, including data centers for tech giants like Amazon and Apple, and projects for NASA.
- **Strong Benefits**: 100% coverage of employee-level medical, dental, and vision benefits; 401(k) with employer match (no vesting schedule); HSA contributions; tuition reimbursement; and opportunity for quarterly bonuses. [iemfg.com](https://www.iemfg.com/careers/)
- **Growth & Development**: "IEM University" provides continuous learning resources, personalized development plans, and role-specific programs. The company promotes from within and offers clear career paths.
- **Culture**: Described as a collaborative community where "listening works" and success comes through teamwork. Emphasizes curiosity, diverse perspectives, and an inclusive, forward-thinking workplace.
- **Work Policy**: Roles range from on-site (manufacturing, engineering labs) to remote (e.g., Power Solution Architect, Lead Electrical Design Engineer). Flexible shifts are available in some locations. [iemfg.com](https://www.iemfg.com/careers/)
- **Notable Perks**: 100% coverage of employee-level medical, dental, and vision; quarterly bonus opportunity; tuition reimbursement; on-the-job training. [iemfg.com](https://www.iemfg.com/careers/)

## Sources
1. [IEM Corporate Website](https://www.iemfg.com/)
2. [IEM Careers Page](https://www.iemfg.com/careers/)
3. [IEM Company Brief (PDF)](https://www.iemfg.com/system/uploads/fae/file/asset/202/IEM_Company_Brief_2026.pdf)
4. [IEM Corporate Brochure (PDF)](https://www.iemfg.com/system/uploads/fae/file/asset/134/IEM_Corporate_Brochure_Long_2025-09-02-compressed.pdf)
5. [IEM Job Board (Greenhouse)](http://job-boards.greenhouse.io/industrialelectricmanufacturing)

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