---
title: 'Field Service Technician at Maxcess International'
canonical: 'https://feeny.ai/job/field-service-technician-maxcess-international-oklahoma-city-7y85p9z93547'
type: 'job'
last_seen: '2026-09-07'
---

# Field Service Technician at Maxcess International

- **Company:** Maxcess International
- **Location:** Oklahoma City, OK
- **Work type:** remote
- **Posted:** 2026-06-04
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/maxcessinternational/jobs/5248638008

## Job description

Primary Responsibility:

The role of Field Service Technician is to provide onsite, and remote, service and support to Maxcess customers while working collaboratively with all internal teams.

Duties and Responsibilities:

- Daily communications, both verbal and written, with customers, sales, engineering and manufacturing
- Onsite and remote support for customers and all associated to service and support matters, to include internal and external associates
- Initiate test and troubleshooting, onsite and remotely, to diagnosis electronic, mechanical and hydraulic equipment
- Complete onsite repair, replacement and upgrade of existing equipment
- Complete installation and test, onsite and remotely, of new electronic, mechanical and hydraulic equipment
- Maintain tools and equipment required to provide hands on work at customer location
- Ensure equipment, parts and tools are onsite at customer location to enable a successful service visit
- Complete hands on training of customer, manufacturing and sales employees on new products, tooling, equipment and process revisions
- Perform onsite application reviews making application and product recommendation
- Assist Sales and customer in ROI calulations for upgrades and new sales opportunities
- Complete detailed written reports for all services provided onsite and remotely
- Provide detailed sales recommendations for new, upgrade and replacement parts
- Enter quotes and orders related to field service and support
- Manage scheduling of all onsite and remote service
- Work collabrotively with manufacturing and engineering to ensure service schedule coverage
- Manage waste responsibly (utilize proper containers, participate in the recycling programs)
- Promote energy conservation
- Maintain safety compliance for all International, Federal, State and Site specific service requirements
- Actively support and maintain business objectives and initiatives
- Other duties as assigned to meet departmental and company objectives.

## Minimum Qualifications

Knowledge/Skills/Abilities:

- Excellent written and verbal communication skills
- Strong problem solving skills and efficient management of time and resources
- Excellent computer skills, Microsoft Office, Epicor, SalesForce, & all travel platforms
- Ability to read blueprints and drawings understanding tolerancing and specifications
- Good understanding of machining/shop mathematics
- Ability to use precision measurement tools, micometer, calipers, digital protractors, scales, etc
- Travel globally
- Self-managed and capable of completing tasks in a timely manner

Education/Experience:

- Minimum of high school diploma or GED, Technical Diploma, or equivalent industry experience
- 5+ years experience in industrial, mechanical, electromechancial, converting or paper making required

Physical requirements:

- Work in conditions typical of an industrial manufacturing environment – noise, dust, odors and temperature variation
- Ability to exert up to 100 lbs of force occasionally, 50 lbs of force frequently and 20 lbs of force constantly to move product.
- Sit/stand/walk 8-16 hours a day (NOTE: at times onsite work requires up to 16hrs a day, this is not a sustained requirement, but can be required in specific situations)
- Strenuous position requiring continuous bending, reaching, standing, walking, pushing, pulling, lifting, hand/finger dexterity, twisting, grasping, feeling, and occasional stooping, crouching, repetitive motion and eye to hand coordination.
- Good corrected vision, depth perception, color vision, and field of vision.  Prescription safety glasses may be required.
- Must be willing to travel at least 80% of the time

#IND Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.

## About Maxcess International

## Company Overview
- **One-liner**: Maxcess International provides custom, end-to-end web handling solutions (guiding, tension control, winding, slitting, and die cutting) for industrial converting lines across packaging, paper, nonwovens, metals, and other specialty markets.
- **Entity Type**: Private (owned by Berwind Corporation)
- **Headquarters**: Oak Brook, Illinois, United States
- **Founded**: 1939 (as Fife; Maxcess brand established in 1998)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Automation Machinery Manufacturing (web handling equipment and services)
- **Target customers**: B2B – industrial manufacturers in packaging, tag & label, paper, nonwovens, metals, tire & rubber, battery, and specialty converting
- **Mission / Purpose**: “We provide solutions that help you work better, faster and smarter” – optimizing peak output performance through integrated, customized web handling solutions.

## Products & Services
- **Web Guiding Solutions** (Fife brand): Sensors, actuators, and controllers for precise web alignment.
- **Tension Controls** (MAGPOWR brand): Brakes, clutches, and tension controllers for consistent web tension.
- **Winding Systems** (Tidland brand): Shafts, chucks, and winding accessories for roll handling.
- **Slitting Systems** (Tidland, RotoMetrics): Shear, score, and razor slitting solutions.
- **Rotary Dies** (RotoMetrics, ICD): Precision rotary die cutting tools for label and flexible packaging.
- **Precision Rolls** (Webex, Valley Roller, Componex): Custom engineered rolls for various converting applications.
- **Industry 4.0 / Automation**: Integrated sensors and control systems to reduce manual intervention and improve sustainability.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Estimated annual revenue of **$750M** (LinkedIn data)
- **Notable Investors / Partners**: Owned by **Berwind Corporation** (private holding company). Previously acquired by **Bertram Capital** in 2014. Recent acquisitions include **International Cutting Die (ICD)** (2024) and **Componex** (2018).
- **Growth Signals**:
  - Headcount growth of **+6.2% YoY** (~260 employees)
  - Global operations across 14 countries (manufacturing & sales in North America, Europe, India, China, Australia)
  - Active R&D investment in Industry 4.0 and sustainable automation
  - 35 open job postings (as of mid-2026)

## Competitive Advantages
- **End-to-end solutions**: Only partner offering a complete, integrated line from unwind to rewind across multiple brands.
- **Deep application expertise**: Decades of combined experience (over 400 years) in web handling mechanics and process optimization.
- **Global service network**: Manufacturing and support in 14 countries ensures local responsiveness.
- **Proven reliability**: Long-standing brands (Fife, Tidland, MAGPOWR, RotoMetrics) trusted by major industrial customers.

## Strategic Focus
- **Industry 4.0**: Developing safer, automated systems that reduce dependency on skilled manual labor and minimize human error.
- **Sustainability**: Helping customers run more sustainably through efficient web handling and reduced waste.
- **Expansion**: Continued geographic growth and strategic acquisitions to broaden product portfolio (e.g., ICD acquisition in 2024).

## Why Work Here
- **Culture**: Values diversity, equity, and inclusion; described as a “growing and diverse global team” with a thirst for continuous learning.
- **Work environment**: Fast-paced, global operations; roles span engineering, supply chain, sales, customer service, and skilled trades.
- **Remote / hybrid**: Not explicitly stated; many roles are likely on-site at manufacturing locations (e.g., Camas, WA; Oklahoma City, OK; Neenah, WI; Eureka, MO; Greenville, WI; Kelkheim, Germany).
- **Growth opportunities**: 19 active job postings with a +35.7% increase in openings year-over-year; internships available.
- **Engineering culture**: Strong emphasis on R&D, product development, and process innovation (Global Director of R&D role, Mechanical Design and Process Engineers).

## Sources
1. [maxcessintl.com](https://www.maxcessintl.com/)
2. [maxcessintl.com/about-us](https://www.maxcessintl.com/about-us/)
3. [maxcessintl.com/careers](https://www.maxcessintl.com/careers/)
4. [job-boards.greenhouse.io/maxcessinternational](http://job-boards.greenhouse.io/maxcessinternational)
5. [linkedin.com/company/maxcessintl](https://www.linkedin.com/company/maxcessintl)

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