---
title: 'Field Service Technician - Montreal, CAN at Industrial Electric Manufacturing'
canonical: 'https://feeny.ai/job/field-service-technician-montreal-can-industrial-electric-manufacturing-montreal-x2dy4mhfvg62'
type: 'job'
last_seen: '2026-09-13'
---

# Field Service Technician - Montreal, CAN at Industrial Electric Manufacturing

- **Company:** Industrial Electric Manufacturing
- **Location:** Montréal, Canada
- **Work type:** remote
- **Posted:** 2025-09-29
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/industrialelectricmanufacturing/jobs/4031922009

## Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

We are looking for an experienced Field Service Engineer to work within our Field Service team. The Field Service Engineer will provide electrical support to a wide variety of customers. In this role, you will carry out installation, maintenance, modifications, and troubleshooting both at customer sites and supporting remotely. We offer a hands-on training program with elements of production and Quality Control to give engineers the concrete and practical understanding of our equipment that is so essential in the modern world.

## About the role

You will be responsible for commissioning, troubleshooting, analyzing/identifying causes of mis-operation and repairing instruments/products at customer’s location. In addition, when not working on site, this position will provide engineering, PLC/HMI programming and customer support services.

The successful candidate will also have solid communication skills, and strong technical, problem solving, and analytical abilities.

Aspects of this role will include but are not limited to:

- Commissioning of power products and control systems for power System integration with other vendors’ equipment may be required, including but not limited to generators, UPS’s and SCADA systems
- Performing preventive maintenance, field installations and modifications
- Technical product support and troubleshooting
- Working with project engineers and project managers to select and coordinate the replacement of parts
- Performing engineering site surveys on equipment to determine scope of field work
- Performing programming and service on complex automation and protective relaying systems
- Managing office workload post site Ability to prioritize and submit project documentation on time.
- Domestic and international travel will be required as the role will require hands-on support at customer sites
- Travel and work at site outside of regular work hours, as required

Requirements:

- A Bachelor’s Degree in Electrical Engineering or Equivalent experience with Power generation
- More than two years of experience in field services, working as field service engineer with complex electrical systems and Power Generation experience.
- Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing of Power equipment.
- Experience with multiple/paralleling generator control system start-ups utilizing multi-function protection relays (Basler, GE or Schweitzer) and multi-function engine controllers (Woodward & ComAp) a plus
- Knowledge of servicing industrial equipment and strong software
- The ability to make changes in the field to HMI screen & PLC ladder logic programming is highly desirable
- Being an excellent team player, having strong communication skills and an ability to work independently without supervision a must Current Passport/Work Permit valid in Canada and United States of America.
- Ability to travel within Canada and to the United States of America and must have and maintain a valid driver’s license.

## About IEM Canada

IEM Canada, (Industrial Electric Manufacturing, Inc.) in Surrey, BC, is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. IEM has delivered customer-specific solutions to meet the ever-changing power requirements of growth industries in North America for over half a century. This position offers an exciting opportunity within an innovative, employee-oriented company!

## Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Recruiting Scams

Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at [iemfg.com/contact](https://www.iemfg.com/contact/)

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

Privacy

Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's [Workforce Member Privacy Policy.](https://www.iemfg.com/ccpa/)

Use of AI

At IEM, we are committed to a fair and transparent hiring process. Use the link below to view how we use artificial intelligence (AI) technology to assist in reviewing job applications and your rights as an applicant.

[AI Use in IEM's Hiring Process](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.iemfg.com%2Fsystem%2Fuploads%2Ffae%2Ffile%2Fasset%2F230%2FAI_Use_In_IEMs_Hiring_Process_-_Applicant_Notice.pdf&data=05%7C02%7Cthomas.young%40iemfg.com%7Cb3cd884a34174f95ace708df0db5bf43%7C8a049edbe19b4651aeb61e238422b6c6%7C0%7C0%7C639244746581651387%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=OuABt1%2FXzO2WvIE1uasFLCXc9hd2cW%2F5Lvfktq0pD1w%3D&reserved=0)

## About Industrial Electric Manufacturing

## Company Overview
- **One-liner**: IEM designs and manufactures custom low- and medium-voltage electrical power distribution equipment, switchgear, and integrated power infrastructure at scale for critical industries.
- **Entity Type**: Private (Privately held corporation)
- **Headquarters**: Fremont, California, United States
- **Founded**: 1950
- **Founders**: Not publicly available (founded on a family ranch in Fremont, CA)

## Core Business
- **Primary industry/industries**: Industrial electrical manufacturing, power distribution equipment, switchgear, and critical power infrastructure.
- **Target customers**: B2B, serving large-scale enterprises and institutions across Technology & Data Centers, Commercial & Real Estate, Energy & Utilities, Healthcare & Life Sciences, Industrial & Manufacturing, and Infrastructure & Public Services.
- **Mission or purpose statement**: "We don’t believe in one-size-fits-all." IEM partners with customers to plan, engineer, and deliver the future of power, offering the flexibility to meet complex technical requirements and the scale to support ambitious projects. [iemfg.com](https://www.iemfg.com/)

## Products & Services
- **Low Voltage Switchboards (UL 891)**: Customizable electrical distribution boards for commercial and industrial applications.
- **Low Voltage Switchgear (UL 1558)**: Robust, fully-rated switchgear for critical power distribution.
- **Low Voltage Automatic Transfer Switch (ATS) (UL 1008)**: Reliable power switching for backup generator systems.
- **Low Voltage Fully Integrated Switchboards**: Combined switchboard and distribution solutions.
- **Panelboards (UL 67)**: Standard and custom panelboard solutions.
- **Medium Voltage Metal-Clad Switchgear**: High-reliability switchgear for medium voltage applications.
- **Medium Voltage Metal-Enclosed Switchgear**: Durable, enclosed switchgear for demanding environments.
- **Medium Voltage Automatic Transfer Switch (ATS)**: Medium voltage power switching solutions.
- **Medium Voltage 38 kV Switchgear**: High-voltage switchgear for utility and large-scale applications.
- **Unit Substations**: Integrated substation solutions for power distribution.
- **VESTA Arc-Resistant Switchgear**: Arc-resistant medium voltage switchgear for enhanced safety.
- **Integrated Products (PDU, RPP, Walk-In Enclosures, Custom Assemblies)**: Power distribution units, remote power panels, and custom enclosures for data centers and critical facilities.
- **Field Services**: On-site startup, commissioning, and emergency repair services for power systems, supported by a dedicated team of 100+ field service technicians. [iemfg.com](https://www.iemfg.com/system/uploads/fae/file/asset/134/IEM_Corporate_Brochure_Long_2025-09-02-compressed.pdf)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metric**: Over $1 billion in annual sales (as of 2025/2026). [iemfg.com](https://www.iemfg.com/system/uploads/fae/file/asset/134/IEM_Corporate_Brochure_Long_2025-09-02-compressed.pdf)
- **Notable Investors/Partners**: Privately held; key customers include Hewlett-Packard, Amazon, Apple, and NASA. [iemfg.com](https://www.iemfg.com/careers/)
- **Growth Signals**: 
  - Approximately 4,800 employees in North America, a 340% increase since 2022.
  - Quadrupled North American manufacturing footprint since 2022, investing over $100 million in advanced manufacturing equipment.
  - 21 major locations in the U.S., Canada, and Belgium.
  - No. 50 on the 2026 Inc. Regionals list (Pacific).
  - No. 1: First Coast’s Largest Manufacturing Companies (Jacksonville Business Journal).
  - Top 30: Largest Manufacturers in the Greater Bay Area (San Francisco Business Times and Silicon Valley Business Journal). [iemfg.com](https://www.iemfg.com/system/uploads/fae/file/asset/202/IEM_Company_Brief_2026.pdf)

## Competitive Advantages
- **Custom at Scale**: Combines the flexibility to meet unique technical requirements with the capacity and experience to support demanding project schedules at scale, a rare combination in the industry.
- **75+ Year Track Record**: A proven history of reliability and innovation, including pioneering work in CAD/CAM systems and commercial switchgear, and powering the rise of Silicon Valley.
- **Deep Industry Partnerships**: Strong, long-term relationships with commercial and industrial tech leaders like Hewlett-Packard, Amazon, Apple, and NASA. [iemfg.com](https://www.iemfg.com/careers/)
- **Superior Quality & Testing**: Products are rigorously tested beyond industry standards (UL, ANSI, IEEE, NEMA, seismic) to guarantee long-term reliability.
- **Massive Scale & Capacity**: 1.5M+ square feet of production capacity, 21 major locations, and over $1 billion in annual sales, enabling them to handle the largest and most complex projects.

## Strategic Focus
- **Rapid Expansion**: Aggressively scaling manufacturing capacity and headcount (340% increase since 2022) to meet surging demand from data centers, energy, and infrastructure sectors.
- **Field Service Network Growth**: Expanding a network of field service offices across North America to provide faster, local support for customers.
- **Innovation in Power Infrastructure**: Continuing to develop advanced products like arc-resistant switchgear and integrated power solutions for next-generation data centers and critical facilities.
- **Talent Acquisition**: Actively hiring across engineering, field service, and manufacturing roles to support growth, with a focus on building a skilled workforce through "IEM University" for continuous learning. [iemfg.com](https://www.iemfg.com/careers/)

## Why Work Here
- **Impactful Work**: Employees contribute to powering the world’s most critical infrastructure, including data centers for tech giants like Amazon and Apple, and projects for NASA.
- **Strong Benefits**: 100% coverage of employee-level medical, dental, and vision benefits; 401(k) with employer match (no vesting schedule); HSA contributions; tuition reimbursement; and opportunity for quarterly bonuses. [iemfg.com](https://www.iemfg.com/careers/)
- **Growth & Development**: "IEM University" provides continuous learning resources, personalized development plans, and role-specific programs. The company promotes from within and offers clear career paths.
- **Culture**: Described as a collaborative community where "listening works" and success comes through teamwork. Emphasizes curiosity, diverse perspectives, and an inclusive, forward-thinking workplace.
- **Work Policy**: Roles range from on-site (manufacturing, engineering labs) to remote (e.g., Power Solution Architect, Lead Electrical Design Engineer). Flexible shifts are available in some locations. [iemfg.com](https://www.iemfg.com/careers/)
- **Notable Perks**: 100% coverage of employee-level medical, dental, and vision; quarterly bonus opportunity; tuition reimbursement; on-the-job training. [iemfg.com](https://www.iemfg.com/careers/)

## Sources
1. [IEM Corporate Website](https://www.iemfg.com/)
2. [IEM Careers Page](https://www.iemfg.com/careers/)
3. [IEM Company Brief (PDF)](https://www.iemfg.com/system/uploads/fae/file/asset/202/IEM_Company_Brief_2026.pdf)
4. [IEM Corporate Brochure (PDF)](https://www.iemfg.com/system/uploads/fae/file/asset/134/IEM_Corporate_Brochure_Long_2025-09-02-compressed.pdf)
5. [IEM Job Board (Greenhouse)](http://job-boards.greenhouse.io/industrialelectricmanufacturing)

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