--- title: 'Field Services Engineer at Atoms' canonical: 'https://feeny.ai/job/field-services-engineer-atoms-san-francisco-3gnknkgtwphc' type: 'job' last_seen: '2026-09-10' --- # Field Services Engineer at Atoms - **Company:** Atoms - **Location:** San Francisco, CA - **Posted:** 2026-07-08 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/cssmerge/jobs/8623642002 ## Job description ## Who we are Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company. ## What you’ll do The Field Engineer is a hands-on role, responsible for the installation, preventive maintenance, and repair of Pronto's advanced technology solutions across a range of customer locations. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field. Installation & Deployment - Electrical and mechanical Scoping of Construction and Mining equipment - Perform on-site installation of Pronto hardware and software solutions, including sensor systems, DBW kits, power integration, and vehicle interfaces. - On site installation of peripheral hardware such as network stations, gate systems and office infrastructure. - Conduct system calibrations and validation tests to ensure installations meet operational standards. - Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices. - Collaborate with engineering on R&D projects - Coordinate with customer teams on training and technical maintenance Preventive Maintenance - Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance. - Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impacts. Troubleshooting & Repair - Diagnose and repair hardware, software, and connectivity issues in the field. - Utilize diagnostic tools and logs to identify root causes and implement fixes with minimal downtime. - Communicate findings clearly to engineering teams for deeper analysis and continuous improvement. Customer Support - Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel. - Provide basic training to customer staff when required. - Document all service activities, updates, and issues using internal ticketing and CRM tools. ## What we’re looking for - Advanced degree in Mechanical, Electrical, Systems Engineering or other relevant discipline - 5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role. - Proficiency with hand tools, diagnostic equipment, and electrical testing tools. - Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs). - Ability to read wiring diagrams, schematics, and follow technical documentation. - Comfortable working independently in field environments and with minimal supervision. - Excellent interpersonal and communication skills. - Willingness to travel up to 75% to customer sites. - Based in Arizona, Florida, Texas or Wyoming ## Preferred - Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations. - Familiarity with Linux-based systems and remote diagnostics. - OSHA 10 or equivalent safety certification. Physical Requirements - Ability to lift up to 50 pounds. - Capable of standing, bending, and working in and around vehicles for extended periods. - Comfortable working outdoors in varying weather conditions. ## Why join us - Work on real, production-deployed autonomy. - Build technology that directly improves safety, efficiency, and productivity. - Tackle complex challenges in demanding, real-world environments. - Be part of a fast-moving team with high ownership and impact. - See your work deployed and making a difference in the field. - Collaborate closely with experienced engineers and industry operators. What else you need to know As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. While this role is remote, travel to our various field sites across the US is a critical part of this operation. The base salary range for this role is $110,000-$165,000 per year and will vary based on location. Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications. Base salary is just one part of your total rewards package. You may also be eligible for equity awards. Benefits Summary (USA Full-Time Exempt Employees): - Medical, Dental, Vision, Disability, and Life Insurance - Flexible Spending Account / Health Savings Account Options - 401(k) - Equity - Sick Time, Unlimited Flexible Time Off, and Paid Holidays - Paid Parental Leave - Pre-Tax Commuter Benefit Plan Benefits are subject to change at the company's discretion. Pronto accepts applications on an ongoing basis. Ready to join us as we serve those who serve others? #LI-Onsite ## About Atoms ## Company Overview - **One-liner**: Atoms builds physical automation systems—robotics, AI, software, and infrastructure—for mining, transport, and food industries to automate the physical world. - **Entity Type**: Private (formerly City Storage Systems; rebranded from CloudKitchens/ProFood parent) - **Headquarters**: Los Angeles, California, United States - **Founded**: Rebranded as Atoms in March 2026; predecessor City Storage Systems founded earlier (~2018) - **Founders**: Travis Kalanick (CEO) ## Core Business - Primary industry: Physical AI, Robotics, Automation Machinery Manufacturing, Industrial Infrastructure - Target customers: Mining/quarry operators, transportation & logistics companies, food service brands and kitchens (B2B, heavy industrial) - Mission or purpose statement: “We build progress machines.” / “The constraint on human progress is our ability to automate the physical world.” ## Products & Services - **Atoms Mining**: Autonomous haulage systems for mines and quarries designed to improve productivity, safety, and efficiency in complex industrial environments. - **Atoms Transport**: Wheelbase for robots — autonomous delivery and logistics systems for moving goods. Includes the acquired Pronto AI technology (acquisition completed April 2026). - **Atoms Food (ProFood)**: Robotics for better food. Automated kitchen systems that deliver consistent, affordable meals at scale; kitchen infrastructure platforms (bringing orders, delivery, operations into one platform); food real estate; Lab37 (an operating system for food facilities); and a forthcoming “built” meals brand. - **Lab37**: The operating system/software layer that connects and orchestrates Atoms’ physical automation across domains. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total Funding – Not publicly disclosed; previously raised significant capital as City Storage Systems/CloudKitchens (estimated at over $1B in prior rounds); 414 employees on LinkedIn as of mid-2026 - **Notable Investors/Partners**: Travis Kalanick (founder/CEO, previously co-founded Uber); partners include mining/quarry operators, food brands (specific names not public) - **Growth Signals**: 414 employees (+13.2% monthly growth); operates in 24 countries; 26 active job postings (+160% monthly); recent acquisition of Pronto AI (April 2026); rebranding from City Storage Systems to Atoms (March 2026) signals strategic consolidation and pivot; hiring across robotics, AI, software, hardware, operations globally ## Competitive Advantages - **Cross-stack vertical integration**: Controls sensors, compute, software, manufacturing, operations, real estate, energy, and infrastructure — a rare “full-stack” approach to physical AI. - **Founder advantage**: Led by Travis Kalanick (Uber co-founder) who has deep experience scaling category-defining companies and attracting top engineering/operations talent. - **Real-world deployment**: Robots with “real jobs” — not lab demos — deployed in working mines, kitchens, and transport systems today. - **Engineering culture**: Emphasis on “cross-stack competence,” ownership, and solving problems “most companies won’t attempt.” - **Global footprint**: Presence in 24 countries allows rapid deployment and operations at scale. ## Strategic Focus - Consolidating formerly separate brands (CloudKitchens, ProFood, Pronto AI) under one unified “Atoms” identity to create a single physical AI platform - Expanding autonomous mining haulage into more quarries and mines globally - Scaling food automation from kitchen robotics to end-to-end food infrastructure (real estate, ordering, delivery, operations) - Growing AI, ML, and autonomy capabilities (hiring Senior Software Engineer - ML Infrastructure, Backend Infrastructure, Robotics Engineer) - International expansion with dedicated regional roles (APAC, LATAM, Europe) ## Why Work Here - **High ownership**: “Take ownership early, and contribute from day one” — interns and new hires work on live products, not side projects. - **Hard problems**: Solving physical-world automation challenges that most companies won’t attempt — mining, logistics, food production at scale. - **Compensation**: “Outsized rewards for outsized performance” — competitive compensation, healthcare, benefits, and PTO. - **Culture**: “Builders” and “hardcore engineers” who have scaled category-defining companies — a relentless, high-expectation environment focused on excellence. - **Work policy**: Mix of in-office roles (Mountain View, CA; Los Angeles, CA; New York, NY; Austin, TX) and international locations (Vilnius, LTU; Makati, PH; Bogotá, COL; São Paulo, BRA). Remote/hybrid policy not explicitly stated but many roles list specific city locations. - **Tech stack**: Modern — Python, TypeScript, Go, Java, Kubernetes, Docker, PostgreSQL, Redis, GraphQL, gRPC, Bazel, Google Cloud, NVIDIA, dbt, Looker, Airflow. - **Team composition**: 25% of employees in technical roles (154 people); strong presence of HR, legal, finance, and operations supporting global scale; talent sourced from CloudKitchens, Amazon, Uber, Google, ProFood Properties, City Storage Systems. ## Sources 1. [atoms.co](https://atoms.co/) 2. [atoms.co/careers](https://atoms.co/careers) 3. [atoms.co/openroles](https://atoms.co/openroles) 4. [LinkedIn – Atoms](https://www.linkedin.com/company/atomsco) 5. 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