---
title: 'Field Support Representative at Skydio'
canonical: 'https://feeny.ai/job/field-support-representative-skydio-united-states-t30stg8xk4h7'
type: 'job'
last_seen: '2026-09-10'
---

# Field Support Representative at Skydio

- **Company:** [Skydio](https://feeny.ai/companies/skydio)
- **Location:** United States
- **Compensation:** $100k–$130k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-04-17
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/skydio/b053b0e2-005c-4e77-95f3-26c7354e6095/application

**Skills:** UAS (Unmanned Aircraft Systems), Technical Troubleshooting, Linux Operating Systems, Product Enablement, Logistics, Military standard maintenance practices, RMA (Replacement Parts) management, Spares management, Security clearance experience

> The Field Support Representative provides onsite and remote technical and logistics support to International Defense and Government customers. This role involves troubleshooting UAS systems, conducting maintenance training, and serving as a liaison between Program Management, Product, Support, and Engineering teams.

## Job description

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from [utility inspectors](https://www.skydio.com/solutions/energy-and-utilities) to [first responders](https://www.skydio.com/solutions/public-safety), [soldiers in battlefield scenarios](https://www.skydio.com/solutions/national-security/tactical-isr), and [beyond](https://www.skydio.com/solutions). About the team: The National Security Mission Success team is a growing international team that provides the broader organization and our customers with enablement services to ensure that our customers can get the most value out of their Skydio UAS solutions. Reporting to the Field Support Representative Manager, the Field Support Representative will primarily interface with the National Security sales team, Customer Support and Program Management to support our International Defense and Government customers. About the role: We are looking for a highly-motivated and technical individual with UAS experience who is comfortable interfacing with Defense and Government customers as well as other Federal and enterprise customers to provide best-in-class onsite and remote technical and logistics support. By taking ownership of customer relationships in the field and collecting feedback, you will be a trusted partner and liaison between Program Management, Product, Support and Engineering. You will advise both Skydio and the Customer, expediting the product feedback communication loop and helping manage the customer technical enablement, troubleshooting, repair and maintenance workstreams. How you’ll make an impact:

- Work closely with internal teams to become an expert on Skydio’s products, processes, specifications, and product roadmap.
- Develop field support processes that define and accelerate our escalation and debugging workflows.
- Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques.
- Develop and maintain an advanced level of proficiency in product enablement and troubleshooting by becoming a certified Skydio UAS Operator and Trainer.
- Provide on-the-job (OJT) training to customers in the areas of maintenance and operation techniques relevant to the repair of UAS aircraft and equipment, including associated test equipment, with special attention given to adjustment, calibration, spares recommendation, trouble-shooting and inspection methods.
- Work to develop or improve written inspection procedures, drawings and other instructions to perform and help customers inspect and maintain their fleets.
- Provide on-site company representation and technical support to customers and initiate corrective actions for maintenance, repair and replacement issues.

What makes you a good fit:

- Ability to travel up to 80%+ Globally to provide field support to our Federal and Defense customers.
- 3+ years experience as a Field Support Representative operating on, repairing and maintaining UAS (Unmanned Aircraft Systems) for large clients, preferably with government or military customers.
- Adept at technical troubleshooting, problem-solving, and are familiar with triage and escalation workflows.
- Assertive self-starter with excellent interpersonal and written communication skills.
- OCONUS (deployed) military experience is strongly preferred.
- Familiarity with RMA, spares, logistics or other repair workflows is preferred.
- Experience in Linux operating systems is preferred.
- Experience with military standard maintenance practices is preferred.
- Existing or prior security clearance is preferred.
- Creative thinking with the ability to multitask.
- Unwavering professionalism.

Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $100,000 - $120,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

- Compensation for certain positions may vary based on the position’s location.

## #LI-AY1

At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws. For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/

## About Skydio

## Company Overview
- **One-liner**: Skydio builds autonomous drones and platforms for public safety, critical infrastructure inspection, and national security, enabling safer, smarter, and faster data collection.
- **Entity Type**: Private – Series E ($230M raised)
- **Headquarters**: San Mateo, California, United States (manufacturing hub in Hayward, CA; satellite offices in Boston, Japan, and India)
- **Founded**: 2014
- **Founders**: Adam Bry (CEO) and Abe Bachrach (CTO) – both MIT graduates and co-founders of Google’s Project Wing

## Core Business
- **Primary industries**: Drone manufacturing, autonomous flight software, public safety / first responder technology, infrastructure inspection, defense / national security
- **Target customers**: B2G (government/public safety), B2B (energy, utilities, construction, surveying), and defense organizations
- **Mission statement**: “To make the world more productive, creative, and safe with autonomous flight”

## Products & Services
- **[Skydio X10](https://www.skydio.com/)**: Flagship autonomous drone with best-in-class sensors, advanced AI, and cloud integration – designed for outdoor inspection, DFR, and site security.
- **[Skydio R10](https://www.skydio.com/)**: Indoor-capable, compact drone for tight quarters (e.g., building interiors) with onboard lighting and communications.
- **[Skydio Dock for X10](https://www.skydio.com/)**: Remote docking station enabling autonomous launch, landing, and charging – supports unattended mission execution.
- **[Skydio Cloud & Software Platform](https://www.skydio.com/)**: End-to-end software for mission planning, live streaming, data processing, and fleet management (includes Drone as First Responder solutions, asset inspection, and mapping).

## Market Standing
- **Valuation/Funding**: $230 million raised in a Series E round (led by Linse Capital, with participation from Andreessen Horowitz, Next47, IVP, DoCoMo, Nvidia, UP.Partners; angel investors include Brendan Iribe, Naval Ravikant, Padma Warrior, Matt Bellamy, Magic Johnson, Justin Timberlake, Kevin Durant). Valuation not publicly disclosed.
- **Key Metric**: Over 60,000 drones delivered; “9 figures of annual revenue” (i.e., $100M+) with rapid growth [skydio.com/careers](https://www.skydio.com/careers).
- **Notable Investors/Partners**: Andreessen Horowitz, Nvidia, IVP, DoCoMo, UP.Partners.
- **Growth Signals**: Company reports rapid revenue growth; expanding into national security contracts; manufacturing hub in Hayward; global presence with offices in Tokyo, Singapore, Zurich.

## Competitive Advantages
- **Purely U.S. based** – designed, assembled, and supported in the USA, meeting strict national security and supply chain standards.
- **Deep AI autonomy** – world-leading computer vision and autonomous flight technology, built by a team that pioneered the field at MIT and Google X.
- **Full-stack platform** – drones, docks, cloud software, and mission-specific integrations create a locked-in ecosystem that’s hard to replicate.
- **Mission-critical trust** – deployed by police departments, defense agencies, and utilities for life-saving and infrastructure-protecting missions.

## Strategic Focus
- **Scaling drone-as-a-first-responder (DFR)** programs across public safety agencies.
- **Expanding defense & national security** verticals (survivable sUAS, battlefield situational awareness).
- **Deepening enterprise inspection & mapping** offerings for energy, telecom, and civil infrastructure.
- **International growth** – offices in Japan, India, Singapore, Switzerland, and Finland.

## Why Work Here
- **Purpose-driven impact** – work on tech that “makes our world safer and more efficient” (autonomous drones for first responders, search & rescue, battlefield awareness).
- **Cutting-edge engineering** – stack spans AI/robotics, computer vision, cloud, mobile, aerodynamics, sensors, and hardware; described as “the Mount Everest of technology.”
- **Collaborative culture** – “intense but rewarding”; teams include world-class engineers, special forces operators, and industry experts.
- **Hybrid/office** – headquarters in San Mateo (Bay Area) with manufacturing in Hayward; satellite offices in Boston, Japan, and India. Many engineering roles are on-site or hybrid, but some positions list remote (US) availability.
- **Notable perks** – no explicit perks listed, but culture emphasizes real-world impact, cross-functional work, and autonomy to solve hard problems.

## Sources
1. [skydio.com](https://www.skydio.com/) – Main site (products, mission, drone capabilities)
2. [skydio.com/about](https://www.skydio.com/about) – Founders, leadership, and company history
3. [skydio.com/careers](https://www.skydio.com/careers) – Company stats (60k drones, 9-figure revenue, mission, culture, office locations)
4. [linkedin.com/company/skydio](https://www.linkedin.com/company/skydio) – Company description
5. [cbinsights.com/company/skydio/financials](https://www.cbinsights.com/company/skydio/financials) – Funding round details (Series E, $230M)

## Other roles at Skydio

- [Flight Test Operator - Data Collection Fixed Term](https://feeny.ai/job/flight-test-operator-data-collection-fixed-term-skydio-san-mateo-california-k39mb134zmn9) — San Mateo California, United States
- [Senior RF Design Engineer](https://feeny.ai/job/senior-rf-design-engineer-skydio-san-mateo-california-vvreqa2jdv4e) — San Mateo California, United States
- [Test Engineering Technician](https://feeny.ai/job/test-engineering-technician-skydio-san-mateo-california-168k5rrxmgsh) — San Mateo California, United States
- [Field Support Representative - Colorado](https://feeny.ai/job/field-support-representative-colorado-skydio-united-states-gmwskmw9gthz) — United States
- [EHS Specialist](https://feeny.ai/job/ehs-specialist-skydio-san-mateo-california-gzxemmnq1sm4) — San Mateo California, United States
- [Systems Integration and Test Engineer (Senior to Staff Level)](https://feeny.ai/job/systems-integration-and-test-engineer-senior-to-staff-level-skydio-san-mateo-05357sqhznad) — San Mateo California, United States
- [Systems Integration and Test Engineer](https://feeny.ai/job/systems-integration-and-test-engineer-skydio-san-mateo-california-6jy1mpatrsrm) — San Mateo California, United States
- [Flight Test Intern - Summer 2027](https://feeny.ai/job/flight-test-intern-summer-2027-skydio-san-mateo-california-9js5hytbcpa1) — San Mateo California, United States
- [Product Design Engineer Intern - Summer 2027](https://feeny.ai/job/product-design-engineer-intern-summer-2027-skydio-san-mateo-california-4rrh55j2aq90) — San Mateo California, United States
- [Autonomy Engineer Intern, Computer Vision / Deep Learning, Summer 2027](https://feeny.ai/job/autonomy-engineer-intern-computer-vision-deep-learning-summer-2027-skydio-san-asjd2k15p11a) — San Mateo California, United States