---
title: 'Field Support Representative - Virginia at Skydio'
canonical: 'https://feeny.ai/job/field-support-representative-virginia-skydio-united-states-7845z8s17hzb'
type: 'job'
last_seen: '2026-10-15'
---

# Field Support Representative - Virginia at Skydio

- **Company:** [Skydio](https://feeny.ai/companies/skydio)
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/skydio/8c9b9a1f-8a64-4a14-8a64-4c4d6af6e8f3

## Job description

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from [utility inspectors](https://www.skydio.com/solutions/energy-and-utilities) to [first responders](https://www.skydio.com/solutions/public-safety), [soldiers in battlefield scenarios](https://www.skydio.com/solutions/national-security/tactical-isr), and [beyond](https://www.skydio.com/solutions). About the role: As a Skydio products ambassador, you will work in a small team of high-performing individuals who provide UAS system and Cloud operational best practices and deep feature diagnostics to Skydio’s utility and commercial customers, along with state and local government agencies. You’ll combine your UAS experience, ideally gained inside or alongside an electric, gas, or energy utility, with hands-on Skydio product knowledge to provide best-in-class onsite and remote technical and logistics support, help keep utility pilots and inspection programs flying, and keep our engineering and marketing teams plugged into the customer experience. You’ll work both remotely and at customer sites such as substations, transmission and distribution corridors, and generation facilities, performing device firmware troubleshooting, inspection mission configuration and optimization, and 1st / 3rd party cloud network optimization and issue diagnostics. Using log analysis tools, customer incident tickets, and internal documentation, you will determine the root cause of flight and skill issues (e.g., media streaming, 3D scan, automated inspection workflows), provide mitigation recommendations to customers, and collaborate with product teams to drive product enhancements. By owning customer relationships in the field and collecting feedback, you will be a trusted partner and liaison between Skydio Program Management, Product, Support, and Engineering teams. Location: Virginia preferred, though proximity to Richmond is the primary requirement. How you’ll make an impact:

- Act as the product specialist liaison between Skydio and our utility customers, proactively responding to advanced technical support questions from UAS program managers, inspectors, and field crews.
- Help utility customers stand up and scale drone-in-a-box programs, including Skydio Dock deployments at substations and other remote assets, remote and BVLOS operations, and recurring automated inspection missions.
- Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help.
- Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio’s products, processes, operational best practices, and product roadmap, ensuring utility inspection and asset management needs are reflected in product enhancements.
- Develop field support processes that define and accelerate our escalation and debugging workflows.
- Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques.
- Provide on-site training to customers in maintenance and operation techniques for UAS aircraft and docks, with attention to the safety practices and site access requirements of utility environments.
- Proactively partner with internal support leaders and cross-functional Engineering and Product teams to build support processes that improve the customer experience.
- Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of Internet protocols, cellular modems, and wireless point-to-point radios across enterprise, IoT, and utility OT/IT network environments to help customers get the most value from their UAS fleet.
- Stay current with network product and industry trends, working with product, engineering, and business partners to align on our network strategy and best practices for Skydio Docks and Remote Flight Operations. What makes you a good fit:
- At least 3 years of UAS operations and flight experience, with utility, energy, or critical infrastructure inspection experience strongly preferred.
- Experience in operational, technical, customer-facing success, or field support roles, ideally supporting electric or gas utilities, energy providers, or the contractors that serve them.
- Familiarity with utility inspection use cases such as transmission and distribution line inspection, substation monitoring, storm damage assessment, and vegetation management.
- Comfort working on or near energized infrastructure and following utility safety protocols, site access procedures, and PPE requirements.
- Familiarity with utility cybersecurity and compliance considerations (e.g., NERC CIP) and with deploying connected devices on utility networks is a plus.
- Ability and willingness to occasionally work flexible hours, including after-hours and weekend support on a rotation or as-needed basis (e.g., during storm response).
- Assertive self-starter with great interpersonal and written communication skills.
- Proficient in onsite, real-time technical troubleshooting and problem-solving, and familiar with triage and escalation workflows.
- A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape.
- Experience with Customer Relationship Management systems (CRMs); Salesforce and Jira experience is a plus.
- Strong experience supporting and troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g., WebRTC and REST).
- Demonstrated expertise troubleshooting and optimizing network-connected devices streaming content over WiFi mesh and carrier mobile networks.
- Demonstrated experience solving complex problems involving enterprise, utility, or field networks, APIs, and 3rd party integrations (e.g., asset management or GIS platforms).
- Excellent ability to multitask and manage multiple concurrent projects to resolution in a timely manner.
- Able to work at different sites locally and travel regionally up to 40–60% of the time, or as needed.
- Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions. BVLOS waiver or remote operations experience is a plus. Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $110,000 - $130,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria. *Compensation for certain positions may vary based on the position’s location.

## #LI-JF1

At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws. For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/

## About Skydio

## Company Overview
- **One-liner**: Skydio builds autonomous drones and platforms for public safety, critical infrastructure inspection, and national security, enabling safer, smarter, and faster data collection.
- **Entity Type**: Private – Series E ($230M raised)
- **Headquarters**: San Mateo, California, United States (manufacturing hub in Hayward, CA; satellite offices in Boston, Japan, and India)
- **Founded**: 2014
- **Founders**: Adam Bry (CEO) and Abe Bachrach (CTO) – both MIT graduates and co-founders of Google’s Project Wing

## Core Business
- **Primary industries**: Drone manufacturing, autonomous flight software, public safety / first responder technology, infrastructure inspection, defense / national security
- **Target customers**: B2G (government/public safety), B2B (energy, utilities, construction, surveying), and defense organizations
- **Mission statement**: “To make the world more productive, creative, and safe with autonomous flight”

## Products & Services
- **[Skydio X10](https://www.skydio.com/)**: Flagship autonomous drone with best-in-class sensors, advanced AI, and cloud integration – designed for outdoor inspection, DFR, and site security.
- **[Skydio R10](https://www.skydio.com/)**: Indoor-capable, compact drone for tight quarters (e.g., building interiors) with onboard lighting and communications.
- **[Skydio Dock for X10](https://www.skydio.com/)**: Remote docking station enabling autonomous launch, landing, and charging – supports unattended mission execution.
- **[Skydio Cloud & Software Platform](https://www.skydio.com/)**: End-to-end software for mission planning, live streaming, data processing, and fleet management (includes Drone as First Responder solutions, asset inspection, and mapping).

## Market Standing
- **Valuation/Funding**: $230 million raised in a Series E round (led by Linse Capital, with participation from Andreessen Horowitz, Next47, IVP, DoCoMo, Nvidia, UP.Partners; angel investors include Brendan Iribe, Naval Ravikant, Padma Warrior, Matt Bellamy, Magic Johnson, Justin Timberlake, Kevin Durant). Valuation not publicly disclosed.
- **Key Metric**: Over 60,000 drones delivered; “9 figures of annual revenue” (i.e., $100M+) with rapid growth [skydio.com/careers](https://www.skydio.com/careers).
- **Notable Investors/Partners**: Andreessen Horowitz, Nvidia, IVP, DoCoMo, UP.Partners.
- **Growth Signals**: Company reports rapid revenue growth; expanding into national security contracts; manufacturing hub in Hayward; global presence with offices in Tokyo, Singapore, Zurich.

## Competitive Advantages
- **Purely U.S. based** – designed, assembled, and supported in the USA, meeting strict national security and supply chain standards.
- **Deep AI autonomy** – world-leading computer vision and autonomous flight technology, built by a team that pioneered the field at MIT and Google X.
- **Full-stack platform** – drones, docks, cloud software, and mission-specific integrations create a locked-in ecosystem that’s hard to replicate.
- **Mission-critical trust** – deployed by police departments, defense agencies, and utilities for life-saving and infrastructure-protecting missions.

## Strategic Focus
- **Scaling drone-as-a-first-responder (DFR)** programs across public safety agencies.
- **Expanding defense & national security** verticals (survivable sUAS, battlefield situational awareness).
- **Deepening enterprise inspection & mapping** offerings for energy, telecom, and civil infrastructure.
- **International growth** – offices in Japan, India, Singapore, Switzerland, and Finland.

## Why Work Here
- **Purpose-driven impact** – work on tech that “makes our world safer and more efficient” (autonomous drones for first responders, search & rescue, battlefield awareness).
- **Cutting-edge engineering** – stack spans AI/robotics, computer vision, cloud, mobile, aerodynamics, sensors, and hardware; described as “the Mount Everest of technology.”
- **Collaborative culture** – “intense but rewarding”; teams include world-class engineers, special forces operators, and industry experts.
- **Hybrid/office** – headquarters in San Mateo (Bay Area) with manufacturing in Hayward; satellite offices in Boston, Japan, and India. Many engineering roles are on-site or hybrid, but some positions list remote (US) availability.
- **Notable perks** – no explicit perks listed, but culture emphasizes real-world impact, cross-functional work, and autonomy to solve hard problems.

## Sources
1. [skydio.com](https://www.skydio.com/) – Main site (products, mission, drone capabilities)
2. [skydio.com/about](https://www.skydio.com/about) – Founders, leadership, and company history
3. [skydio.com/careers](https://www.skydio.com/careers) – Company stats (60k drones, 9-figure revenue, mission, culture, office locations)
4. [linkedin.com/company/skydio](https://www.linkedin.com/company/skydio) – Company description
5. [cbinsights.com/company/skydio/financials](https://www.cbinsights.com/company/skydio/financials) – Funding round details (Series E, $230M)

## Other roles at Skydio

- [Senior Product Manager, Fleet & Internal Tools](https://feeny.ai/job/senior-product-manager-fleet-internal-tools-skydio-san-mateo-pkr2dtc2sz8g) — San Mateo, CA
- [Process Engineering Intern - Summer 2027](https://feeny.ai/job/process-engineering-intern-summer-2027-skydio-san-mateo-f3gjnp6d611q) — San Mateo, CA
- [UX Product Designer, National Security](https://feeny.ai/job/ux-product-designer-national-security-skydio-san-mateo-5708ygfbrn3y) — San Mateo, CA
- [GTM Strategy Analyst](https://feeny.ai/job/gtm-strategy-analyst-skydio-san-mateo-7z2sa13z3qma) — San Mateo, CA
- [Manufacturing Software Engineer Intern - Winter 2027](https://feeny.ai/job/manufacturing-software-engineer-intern-winter-2027-skydio-san-mateo-pnma5s8dhjzp) — San Mateo, CA
- [Solutions Engineer - Federal](https://feeny.ai/job/solutions-engineer-federal-skydio-united-states-2xj78k2r2dd4) — United States
- [Software Engineer Intern - Summer 2027](https://feeny.ai/job/software-engineer-intern-summer-2027-skydio-san-mateo-2m4gbjvjfypf) — San Mateo, CA
- [Embedded Software Engineer Intern - Summer 2027](https://feeny.ai/job/embedded-software-engineer-intern-summer-2027-skydio-san-mateo-hc24qmg6j94b) — San Mateo, CA
- [Senior Electric Motor Propulsion Engineer](https://feeny.ai/job/senior-electric-motor-propulsion-engineer-skydio-san-mateo-aqw3cwn7f3gr) — San Mateo, CA
- [Senior Hardware Product Packaging Engineer](https://feeny.ai/job/senior-hardware-product-packaging-engineer-skydio-san-mateo-tr7pyq3c0xt2) — San Mateo, CA