---
title: 'Field Support Specialist, Missouri - Central & Southwest at Eyebot'
canonical: 'https://feeny.ai/job/field-support-specialist-missouri-central-southwest-eyebot-remote-d5gh02115pds'
type: 'job'
last_seen: '2026-10-17'
---

# Field Support Specialist, Missouri - Central & Southwest at Eyebot

- **Company:** Eyebot
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/eyebot/c14ce5a9-e82c-4188-babb-ad61d2defacc

## Job description

## About Eyebot

Eyebot is an outcome-focused technology company on a mission to make vision care accessible to everyone, equally. Headquartered in Boston’s Charlestown neighborhood and backed by top investors and the National Science Foundation, our vision test kiosk is reshaping how vision care is delivered. If you are passionate about solving big problems and building the future of vision care, we would love to hear from you.

## About the Role

Eyebot is seeking Field Support Specialists to serve as a local presence for our kiosk network across Missouri. In this role, you will visit retail locations on a regular cadence to check in with store staff, assess how our kiosks are performing in the field, and provide hands-on training and encouragement to associates. You will be a key part of how Eyebot maintains strong relationships with its retail partners and drives kiosk utilization across your territory. This is a 1099 independent contractor engagement. We're hiring across three regional territories, each covering six to seven store locations. Reliable transportation is required, as some circuits involve several hours of regional drive time between locations. The Central & Southwest Missouri will cover stores in Columbia, Rolla, Houston, Marshfield, and Springfield.

Schedule and expected coverage You will visit each assigned store location in person approximately once per month, plus a brief weekly phone check-in with most locations to stay connected between visits. Expect roughly 12.5 to 15 hours of work per week depending on territory, factoring in store visits, drive time, phone check-ins, and travel planning. Specific visit logistics and scheduling will be confirmed at engagement start. You'll occasionally be asked to attend a wellness event at one of your stores when the location schedules one. These come up as needed rather than on a fixed calendar, and you'll get advance notice. Training and Onboarding Your first few weeks will include onsite training at Eyebot's Boston headquarters, followed by ride-alongs with current Field Support team members before you begin independent store visits in your territory.

What You’ll Do:

- Visit assigned retail locations approximately once a month to check in on kiosk operations and store staff engagement.
- Maintain a weekly phone check-in with most assigned locations to stay on top of store conditions between visits.
- Build relationships with store associates and managers, serving as a trusted and approachable point of contact for Eyebot in the field.
- Gauge store staff sentiment toward the Eyebot kiosk and surface insights back to the Eyebot team - both the positive signals and the friction points.
- Conduct in-person training sessions for store associates on how to use and recommend the Eyebot kiosk to customers.
- Reinforce best practices for kiosk placement, presentation, and daily upkeep.
- Attend store-scheduled wellness events as they come up.
- Identify issues - operational, technical, or relational - and escalate promptly to the Eyebot team.
- Submit a brief field report following each visit to document observations, training completed, and any open items.

What We’re Looking For: Required Qualifications

- Experience in retail, field sales, brand ambassador, or customer-facing roles.
- Strong interpersonal skills - you are comfortable walking into a store, introducing yourself, and building rapport quickly.
- Ability to work independently and manage your own schedule and visit cadence without close supervision.
- Clear written and verbal communication - you can relay field observations in a way that is useful and actionable.
- Reliable access to transportation within Missouri.

## Preferred Qualifications

- Prior experience working with consumer technology products, health and wellness brands, or optical/vision care.
- Background in field operations, territory management, or retail training.
- Comfort with basic technology - you can troubleshoot a common kiosk question or escalate the right way without hesitation.

Who You Are:

- You are a self-starter who does not need someone looking over your shoulder to stay on track and follow through.
- You read people well and know how to adapt your approach depending on who you're talking to.
- You take ownership of your territory - if something looks off, you flag it; if something is working, you know why.
- You are organized and reliable - stores and the Eyebot team can count on you to show up, do the work, and report back.

What We Offer:

- Competitive contractor rate - hourly rate of $30-40/hr; commensurate with experience
- Flexible scheduling within visit cadence requirements.
- Clear onboarding and training provided by the Eyebot team before your first store visit.
- The opportunity to represent a technology that is improving access to vision care for everyday people.

Apply — Even If You're Not Sure We know that job descriptions can feel like long checklists, and that talented people sometimes talk themselves out of applying. If you're excited about this role and the mission but don't meet every single requirement, we still want to hear from you. Eyebot is committed to building a diverse and inclusive team, and we welcome applicants of all backgrounds, identities, and experiences. Eyebot is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

## About Eyebot

## Company Overview
- **One-liner**: Eyebot provides automated, AI-powered vision testing kiosks that deliver eyeglass prescriptions in under 90 seconds, expanding access to vision care.
- **Entity Type**: Private (Series A)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2021
- **Founders**: Matthias Hofmann (Co-founder & CEO)

## Core Business
- Primary industry/industries: Healthcare Technology, Retail Health and Personal Care Products
- Target customers: B2B (retail partners like Zenni Optical, and optical brands), B2C (consumers aged 18-64 seeking convenient eyeglass prescriptions)
- Mission or purpose statement: "Our mission is to make vision care accessible to everyone, equally."

## Products & Services
- **Automated Vision Testing Kiosk**: A self-service, AI-powered kiosk that performs a 90-second vision test. It is designed for high-traffic retail environments (malls, grocery stores) and can deliver over 300 sessions per day, compared to a traditional lane's 15. The kiosk provides a clinically validated eyeglass prescription, which is reviewed and authorized by a licensed eye doctor.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding of $29.93 million (as of latest data)
- **Notable Investors/Partners**: Investors include AlleyCorp, Ubiquity Ventures, Baukunst, Village Global, Ravelin Capital, and the National Science Foundation. Key partner: Zenni Optical.
- **Growth Signals**: Strong headcount growth of +76.2% year-over-year (31 employees as of mid-2026). Raised a $20 million Series A in early 2025 to accelerate national deployment of kiosks in malls, grocery stores, and other retail locations. Expanding partnerships, notably with Zenni Optical.

## Competitive Advantages
- **Unmatched Throughput**: A single kiosk can process over 300 vision tests per day, drastically outpacing traditional optometry lanes (max ~15 patients). This makes the solution highly scalable for retail partners.
- **Convenience & Accessibility**: Offers "always-on" service with no scheduling or planning required, removing key barriers to getting an eyeglass prescription.
- **Clinically Validated & Medically Oversight**: Every prescription is reviewed and authorized by a licensed eye doctor, combining automation with professional medical oversight to ensure accuracy and regulatory compliance.
- **Strong Backing**: Supported by top-tier venture capital and the National Science Foundation, providing resources for rapid scaling.

## Strategic Focus
- **National Expansion**: Using the $20 million Series A funding to deploy kiosks across the U.S. in high-traffic retail locations (malls, grocery stores).
- **Partnership Development**: Deepening integration with leading optical brands (like Zenni) to create a seamless path from prescription to purchase, driving engagement for retail partners.
- **Technology & UX Refinement**: Continuously improving the AI-driven testing accuracy and user experience to maintain a competitive edge.

## Why Work Here
- **Mission-Driven**: Employees are directly contributing to solving a critical access problem in healthcare—making vision care convenient and available to millions who are behind on their prescriptions.
- **High-Growth Environment**: With 76% yearly headcount growth and a fresh $20M Series A, the company is in a rapid scaling phase, offering significant opportunities for impact and career advancement.
- **In-Office Culture**: The team is based in a physical office in Boston, MA, fostering close collaboration and a strong team dynamic.
- **Cross-Functional Exposure**: With a relatively small team (31 employees) spanning technical, operations, medical, and commercial roles, employees often work across functions and have a broad impact.
- **Strong Backing & Stability**: Funded by top VCs and the National Science Foundation, providing a solid financial runway for its ambitious plans.

## Sources
1. [eyebot.co](https://www.eyebot.co/)
2. [builtin.com](https://builtin.com/company/eyebot)
3. [linkedin.com](https://www.linkedin.com/company/eyebotvision)
4. [cbinsights.com](https://www.cbinsights.com/company/eyebot)

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