---
title: 'Field Support Technician (Journeyman) at Computer World Services'
canonical: 'https://feeny.ai/job/field-support-technician-journeyman-computer-world-services-north-chicago-67ykgzskt747'
type: 'job'
last_seen: '2026-11-01'
---

# Field Support Technician (Journeyman) at Computer World Services

- **Company:** Computer World Services
- **Location:** North Chicago, IL
- **Compensation:** $80k–$110k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-11-01
- **Apply:** https://jobs.lever.co/cwsc/ea113052-11d0-417a-9891-bc6059c322ce

## Job description

Computer World Services, Corp. (CWS) seeks Field Support Technicians to provide hands-on technical support for the USMEPCOM ENLIST program, supporting network connectivity, telecommunications, structured cabling, end-user equipment, remote locations, site surveys, installations, facility relocations, and outage recovery. Field Support Technicians diagnose and resolve incidents remotely and on site, execute approved installation and recovery procedures, and coordinate with the Service Desk, Field Operations Lead, engineering teams, local IT service providers, carriers, vendors, and Government personnel, while maintaining accurate tickets, equipment records, and site documentation.

## Key Tasks & Responsibilities

- Provide on-site and remote support for USMEPCOM Headquarters, MEPS, Remote Processing Substations, COOP sites, and other supported locations.
- Diagnose and resolve network, telecommunications, cabling, hardware, software, and end-user device incidents, including LAN, WAN, VPN, circuit, router, switch, firewall, and wireless problems.
- Participate in on-call rotations supporting 24/7/365 outage response, responding within contractual timeframes and providing timely findings and status during Severity (SEV) 1 and SEV 2 incidents.
- Execute approved troubleshooting, recovery, and contingency procedures, implement approved workarounds, and verify restoration with site personnel before ticket closure.
- Document incident timelines, diagnostic steps, and resolutions, and collect logs, photographs, and test results for incident reporting and root-cause analysis.
- Install, configure, test, maintain, and replace laptops, desktops, thin/zero clients, network devices, VoIP handsets, mobile devices, and peripherals, verifying secure configuration before network connection.
- Install, terminate, test, label, and document copper and fiber-optic cabling, and maintain racks, patch panels, and telecommunications spaces.
- Assist with site surveys and support MEPS relocations, refreshes, network cutovers, and planned maintenance.
- Coordinate with installation service providers on Recruiting Services Network, NIPR, cloud, and remote-network incidents, and support COOP exercises and disaster-recovery activities when assigned.
- Maintain site inventories, rack layouts, as-built diagrams, and installation documentation, and update field guides and SOPs.
- Follow security, safety, change, asset, and configuration-management procedures, and report recurring problems and field activity for program reporting.

Education & Experience

Required:

- Associate’s degree in Information Technology, Networking, Telecommunications, or a related field, or equivalent professional experience where permitted by the labor category.
- Minimum of four (4) years of relevant IT field support, network support, telecommunications support, structured cabling, or equipment installation experience.
- Experience troubleshooting network connectivity, end-user devices, and telecommunications equipment, and installing structured cabling and network-connected equipment.
- Ability to follow technical diagrams, rack layouts, and recovery procedures and to maintain accurate tickets and documentation.
- Strong customer-service, communication, organizational, and problem-solving skills.

Preferred:

- Experience supporting federal or DoD IT environments across geographically dispersed locations.
- Experience supporting SEV 1 or SEV 2 outage response using ServiceNow or another ITSM platform.
- Hands-on experience terminating, testing, and troubleshooting copper and fiber-optic cabling.
- Experience supporting routers, switches, circuits, firewalls, VPNs, wireless, VoIP, and unified communications.
- Experience with site surveys, relocations, refreshes, COOP exercises, and familiarity with DISA STIGs.

Certifications

- Required: Ability to meet applicable DoDM 8140.03 qualification requirements for the assigned work role.
- Preferred: CompTIA A+, CompTIA Network+, CCNA, BICSI cabling or telecommunications certification, CompTIA Security+, or another certification aligned with the assigned DoDM 8140.03 work role.

Security Clearance

- Active Secret clearance or higher is required.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

Work Environment / Travel:

- Remote or field-based when not providing on-site support; Chicago, IL–area candidates preferred.
- Technicians may be assigned to USMEPCOM Headquarters, MEPS, Remote Processing Substations, COOP facilities, and other locations; travel is required.
- Participation in an on-call support rotation is required.

Administrative Notes:

Period of Performance: March 1, 2027 – February 28, 2033

Contract Start Date: March 1, 2027

Note: By applying to this position, the candidate acknowledges and consents to having their resume included in an active competitive Government contract bid.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com.

## About Computer World Services

## Company Overview
- **One-liner**: Computer World Services Corp. (CWS) is a privately held IT services provider that delivers enterprise-wide solutions, digital transformation, and cybersecurity support to U.S. Defense and Civilian federal agencies.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Washington, D.C., USA (also has offices in Fairview Heights, IL; Falls Church, VA; St. Louis, MO; and Scott AFB, IL)
- **Founded**: 1990
- **Founders**: Frank Hameed (President and CEO)

## Core Business
- Primary industry/industries: Information Technology (IT) services, federal government contracting, cybersecurity, digital transformation.
- Target customers: U.S. federal government (Defense and Civilian agencies) – strictly B2G (Business-to-Government).
- Mission or purpose statement: Not explicitly stated, but the company emphasizes delivering “quality, value, and technological innovation” with a commitment to integrity and excellence in service delivery.

## Products & Services
- **Enterprise IT Solutions**: Full lifecycle IT support including network operations, systems administration, help desk, and infrastructure management.
- **Cybersecurity Services**: Cybersecurity operations, CSSP (Cybersecurity Service Provider) engineering and team leadership, threat monitoring, and compliance.
- **Digital Transformation & Process Optimization**: Modernization of legacy systems, cloud migration, and business process re-engineering for federal clients.
- **DevSecOps**: Integration of security into development and operations pipelines, including software development and application/web support.

All offerings are delivered as services (IT services, managed services, consulting) rather than SaaS or hardware products.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Total employees: ~400 (as of latest data). Revenue not publicly available.
- **Notable Investors/Partners**: No external investors listed; the company was founded organically by Frank Hameed. Key partners are federal agencies (DoD, civilian departments).
- **Growth Signals**: Talent footprint has expanded across 19 states and 140 cities. The company supports 100% remote and hybrid work models. Consistently high ratings in federal programs.

## Competitive Advantages
- **30+ Years of Federal Experience**: Deep understanding of government contracting, compliance, and security requirements.
- **Proven Track Record**: Recognized for consistent performance and high ratings in federal programs (e.g., past performance ratings).
- **Flexible Workforce**: Ability to deploy talent across CONUS and OCONUS, with a mix of on-site, hybrid, and remote roles.
- **Employee-Focused Benefits**: Competitive benefits package (see below) and a culture that supports work-life balance.

## Strategic Focus
- **Current Priorities**: Continue serving Defense and Civilian federal customers by expanding IT, cybersecurity, and digital transformation capabilities. Leverage a remote/hybrid talent model to attract skilled professionals nationwide.
- **Direction for Growth**: Likely organic growth through contract wins and recompete wins; no indication of M&A or external funding.

## Why Work Here
- **Culture Highlights**: Collaborative, mission-driven environment supporting national security and federal operations. Emphasis on integrity and excellence.
- **Remote/Hybrid/Office Policy**: Hybrid workspace – employees engage in a combination of remote and on-site work. Many roles are fully remote; on-site positions exist at government facilities (e.g., Scott AFB, IL; Washington, D.C.).
- **Notable Perks & Benefits** (from [cwsc.com/employee-benefits](https://cwsc.com/employee-benefits/)):
  - Medical, dental, and vision plans (United Healthcare)
  - 15 days PTO accrued from day one + 11 company holidays
  - Tuition reimbursement up to $5,000 per year
  - 401(k) with 4% company match (Safe Harbor, 100% vested immediately)
  - Short & long-term disability (100% employer-paid)
  - Company-paid basic life and AD&D insurance
  - Flexible spending accounts (FSA) and Health Savings Accounts (HSA)
  - Commuter benefits (pre-tax transit and parking)
  - Employee Assistance Program
  - Generous parental leave (from Built In)
- **Engineering Culture**: Focus on cybersecurity, network operations, DevSecOps, and systems engineering. Use of AI in hiring process (applicants are informed). Strong support for professional development via tuition reimbursement.

## Sources
1. [cwsc.com – Home](https://cwsc.com/)
2. [cwsc.com – Careers](https://cwsc.com/careers/)
3. [cwsc.com – Employee Benefits](https://cwsc.com/employee-benefits/)
4. [jobs.lever.co/cwsc – Current Openings](https://jobs.lever.co/cwsc)
5. [builtin.com – Computer World Services Corp. Profile](https://builtin.com/company/computer-world-services-corp)

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