---
title: 'Field Technical Specialist at LG Electronics'
canonical: 'https://feeny.ai/job/field-technical-specialist-lg-electronics-farmers-branch-fdw9e4v0c9w9'
type: 'job'
last_seen: '2026-11-05'
---

# Field Technical Specialist at LG Electronics

- **Company:** LG Electronics
- **Location:** Farmers Branch, TX
- **Compensation:** $65k–$85k
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-05
- **Apply:** https://job-boards.greenhouse.io/lgelectronics/jobs/5470459008

## Job description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.

## What we can offer

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good" - from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

Job Summary

The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. Responsibilities include providing expert technical guidance via phone and email, resolving escalated system issues, technical training, and ensuring customer satisfaction utilizing case management. This role involves interpreting wiring schematics, troubleshooting Variable Refrigerant Flow (VRF) systems, and conducting critical software and hardware updates. The Area Technical Specialist will also coordinate jobsite visits, be directly responsible for regional success of assigned customer service champions and assist in the development of training materials. A strong ability to network and foster relationships with staff and partners is essential. Support for all residential and commercial products are required.

The Opportunity

- Develop regional service support strategies & actions through the LG Preferred Service Champion Program.
- Manage all aftermarket support activities within assigned region.
- Interface with building owners, general contractors, and service champions on technical matters.
- Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps to facilitate timely resolution of system issues and ensure customer satisfaction.
- Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers.
- Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members to provide direction and resolve escalated technical field issues.
- Arrange for and facilitate supervised technical assistance for HVAC Contractors, Distributors, Manufacturer and Applied Reps for unresolved technical issues.
- Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for coordination of jobsite visits.
- Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in proper utilization of LG proprietary software for the purpose of assessing equipment selection, application, and troubleshooting.
- Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems which includes load verification duties as needed.
- Perform critical software and hardware service updates to equipment in inventory or in the field as required.
- Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment for LG Sales channel partners.
- Research and provide accurate technical information for use in the development of technical training material.
- Generate and conduct technical training sessions in both classroom and jobsite settings.
- Conduct technical review and guidance for factory literature and distribution of technical service bulletins.
- Support aftermarket rework projects as needed.
- Network with regional sales staff fostering technical relationships within respective coverage regions.
- Review extended warranty submissions within KPI target of (5) days ensuring equipment entered for extended warranty is optimally functional and operating correctly.

## Qualifications

- HVAC Vocational Diploma, Bachelor, or Associates Degree preferred.
- Minimum 15-20 years’ experience in the HVAC field or in a technical support role.
- Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role.
- Capable of managing regions and assigned service champions.
- Proven experience setting goals and executing service support strategies.
- Demonstrated proficiency in LG product line technical knowledge.
- Proficiency in documentation creation and dispersion.
- Able to travel up to 75%.
- Excellent communication skills and interpersonal skills to interact effectively with diverse client group.
- Ability to troubleshoot in depth service issues via phone and onsite.
- Expertise in reading, analyzing and interpreting technical business periodicals, professional journals and technical procedures with the ability to edit and modify.
- Ability to write reports and business correspondence.
- Well-developed planning, organization, analytical, and decision-making skills.
- Proficient computer skills using all Microsoft Suite Programs.

Recruiting Range $65,000—$85,000 USD

Benefits Offered Full-Time Employees:

- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

- Eligible for the relevant benefit programs offered through our partner agencies.

[Privacy Notice to California Applicants](https://lge-careers.com/wp-content/themes/lg-career/assets/privacy-notice.pdf)

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

## About LG Electronics

## Company Overview
- **One-liner**: LG Electronics is a global leader in consumer electronics, home appliances, and smart life solutions, operating across four core divisions: Home Appliance, Media Entertainment, Vehicle Solutions, and Eco Solutions.
- **Entity Type**: Public (KRX: 066570)
- **Headquarters**: Seoul, South Korea ([lg.com](https://www.lg.com/global/about-lg/corporate-information/))
- **Founded**: 1958 (as Goldstar) ([lg.com](https://www.lg.com/global/about-lg/company-history/))
- **Founders**: Koo In‑hwoi (founder of LG Group, who established Goldstar)

## Core Business
- **Primary industry**: Consumer electronics, home appliances, automotive components, HVAC, and clean-tech solutions.
- **Target customers**: B2C (households) and B2B (enterprises, automotive OEMs, commercial facilities, industrial clients).
- **Mission / purpose**: “Life’s Good” – human‑centered innovation to deliver Smart Life Solutions across home, commercial, mobility, and business infrastructure ([lg.com](https://www.lg.com/global/about-lg/corporate-information/)).

## Products & Services
Major offerings by division:

- **Home Appliance Solution (HS)**: AI‑powered kitchen and laundry appliances (refrigerators, washers, dryers, vacuum cleaners, LG Styler), robotics (LG CLOi), components (compressors, motors), and AI Home ecosystem.
- **Media Entertainment Solution (MS)**: AI TVs, smart monitors, audio systems, laptops, commercial displays, and the webOS smart TV platform.
- **Vehicle Solution (VS)**: In‑vehicle infotainment (IVI), EV powertrains, automotive lighting, head‑up displays, telematics, ADAS, and software for software‑defined vehicles.
- **Eco Solution (ES)**: Heating, ventilation, air conditioning (HVAC) systems and B2B clean‑tech solutions.

## Market Standing
- **Valuation / Market Cap**: Not publicly available in provided sources; publicly traded on the Korea Exchange.
- **Key Metric**: Annual Revenue – not disclosed in search results (refer to LG Electronics 2024 Annual Report).
- **Notable Investors / Partners**: Public shareholders; affiliates include LG Display and LG Energy Solution; key partnerships with global automotive manufacturers for Vehicle Solutions; joint ventures (e.g., historical LG.Philips LCD).
- **Growth Signals**: Reorganization in 2024 from product‑centered to customer‑oriented solution structure; AI transformation (AX) across all divisions; launched world’s first wireless transparent OLED TV (2024) and AI home robot LG CLOiD (CES 2026); LG Smart Park and Tennessee factory recognized as Lighthouse Factories by the World Economic Forum ([lg.com](https://www.lg.com/global/about-lg/company-history/)).

## Competitive Advantages
- Strong brand recognition and global distribution network (142+ subsidiaries, 170+ countries).
- Proprietary technologies: OLED displays, Direct Drive motors, Inverter Linear Compressor, webOS platform.
- Integrated AI across product lines (AI Home, AI data center cooling, smart factories).
- Long‑standing R&D capability and manufacturing excellence (Lighthouse Factory designations).

## Strategic Focus
- Transform into a “Smart Life Solution Company” by deepening AI integration and expanding B2B solutions (vehicle components, HVAC, clean‑tech).
- Strengthen core competitiveness through AI transformation and operational discipline.
- Expand presence in automotive, commercial HVAC, and industrial markets while maintaining consumer leadership.

## Why Work Here
- **Culture**: LG promotes a “Life’s Good” philosophy for employees, offering “satisfying challenges, opportunities to advance, and exceptional rewards and recognition” ([recruit.lg.com](https://recruit.lg.com/content/life_at_lg/?locale=en_US)). Core values include self‑management, respect for diversity, and belief in individual competence.
- **Hiring process**: Six‑step procedure (application → document review → written screening → first interview → follow‑up interview → confirmation).
- **Global presence**: Operations in 117 locations worldwide across Asia, Europe, Americas, Middle East, Africa, and India ([globalcareers.lge.com](https://globalcareers.lge.com/)).
- **Work environment**: Hybrid/remote policy not specified in provided sources; offices in major cities globally; emphasis on teamwork and innovation.

## Sources
1. [lg.com – Corporate Information](https://www.lg.com/global/about-lg/corporate-information/)
2. [lg.com – Company History](https://www.lg.com/global/about-lg/company-history/)
3. [recruit.lg.com – Life at LG](https://recruit.lg.com/content/life_at_lg/?locale=en_US)
4. [globalcareers.lge.com – LGE Global Careers](https://globalcareers.lge.com/)
5. [Greenhouse – LG Electronics Careers (user‑provided)](https://job-boards.greenhouse.io/lgelectronics)

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