--- title: 'Field Technician (Amsterdam, Netherlands) at Relay Robotics' canonical: 'https://feeny.ai/job/field-technician-amsterdam-netherlands-relay-robotics-amsterdam-nvqaa6et0qaj' type: 'job' last_seen: '2026-09-09' --- # Field Technician (Amsterdam, Netherlands) at Relay Robotics - **Company:** Relay Robotics - **Location:** Amsterdam, Netherlands - **Compensation:** $25–$50/hr - **Employment:** contract - **Work type:** onsite - **Posted:** 2026-03-03 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.lever.co/relayrobotics.com/6bfc4d01-9983-4bea-86f1-9196d01ed9bb ## Job description About Relay Robotics: www.relayrobotics.com Relay Robotics is a leading supplier of autonomous service robots that work with humans safely, securely, and reliably. We are passionate about delivering easy-to-use, helpful robots that work alongside people in a variety of markets, locations, and applications. Our Relay robots have completed more than 1,000,000 deliveries, driven thousands of kilometers, and revolutionized the way people work. At Relay Robotics, we are committed to delivering exceptional service to our customers. Our expert team has years of experience in robotics, engineering, software development, operations, sales & marketing, and customer support. We work closely with our customers and partners to ensure a seamless implementation of our robots tailored to the specific needs of each client. ________________________________________________________ About The role: The Field Technician (FT) is someone who is knowledgeable about computer hardware and provides our clients with top-notch customer service. The FT serves as Relay Robotics' response team in the field for hardware failures that may happen at client sites. FTs handle on-site diagnostics and service and are Relay's boots on the ground. FTs assist with field projects and new robot deployments. The FT is an essential role player in keeping our robots operating and our clients happy. Please note, this is not a remote position; the work is hands-on at customer sites. This is an entry-level role that can lead to opportunities in a variety of roles within our operations and technical teams. ## What You'll Do - Learn our robot hardware inside and out to be comfortable servicing and maintaining our machines. (we'll provide the paid training) - Communicate with both technical and non-technical teammates with field repairs and projects. - Ensure hardware failures on our robots are addressed and resolved within a safe and timely manner. - Occasionally assist with field operation projects and new robot deployments. - Be dispatched to client sites within your area to resolve hardware failures 1-3 times a month (potentially more). - Report to a Project Manager for tasking, scheduling and support. You're a great candidate if: - You're excited about robotics, artificial intelligence, machine learning, and willing to learn. - You're familiar with hardware assembly and disassembly. (Tool kit with basic hand tools will be provided) - You have experience building and/or modifying computer hardware and small electronics. (proprietary training will be provided). - You're an excellent communicator and comfortable collaborating and receiving instruction on platforms such as Slack, Google Meet/Hangouts, etc. - You're presentable and comfortable speaking to clients from Fortune 100 & 500 companies. - You love providing great customer service - You speak German and English (Fluent) Bonus Skills - Experience with Robotics. - Experience with Motion Control Sensing/PCBA Level troubleshooting - Experience working in a fast-paced startup environment. - Associate degree or higher. The Field Technician is an “Independent Contractor" position at Relay Robotics and is NOT a remote position. Relay Robotics does NOT pay for relocation for this role. Relay Robotics is proud to have a diverse team and does not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Relay Robotics is looking for people who share our passion for innovation and want to help build a company known for its customer-obsession and commitment to excellence. Join us today and help shape the future of robotics. ## About Relay Robotics ## Company Overview - **One-liner**: Relay Robotics (formerly Savioke) provides autonomous service robots that deliver items safely and contact-free in hospitality, healthcare, and commercial real estate settings. - **Entity Type**: Private (Series A – $10M raised in 2022) - **Headquarters**: Campbell, California, United States - **Founded**: 2013 (as Savioke) - **Founders**: Originally founded as Savioke by Steve Cousins; current founder status not publicly disclosed for the rebranded entity. ## Core Business - **Primary industry**: Automation Machinery Manufacturing / Robotics as a Service (RaaS) - **Target customers**: B2B – Hospitals, hotels, commercial real estate properties - **Mission or purpose**: To empower healthcare teams and hospitality staff by automating non-clinical deliveries, giving back time to nurses, pharmacists, and front-line workers. ## Products & Services - **Relay Delivery Robots**: Autonomous indoor delivery robots that navigate hallways, elevators, and security doors without human intervention. Available via a monthly subscription (RaaS) with a Rapid-Install™ process that activates a robot within hours. Robots carry up to 10 gallons, with multiple bin inserts, and feature an advanced sensor suite (cameras, lidars) for safety. 99.8% successful delivery rate. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total Funding – $10M (Series A, May 2022); Annual Revenue – $4.3M (estimated) - **Notable Investors/Partners**: Lead investor – MK Capital (Series A). Customers include Marriott, Hilton, Westin, Mandarin Oriental, Radisson, Johns Hopkins, HCA Healthcare, MedStar Georgetown, Ochsner. - **Growth Signals**: Over 1,000,000 deliveries completed; 10 U.S. patents; expanded into healthcare and commercial real estate; headcount of 27 employees (down 10% YoY), distributed across 6 countries. ## Competitive Advantages - **Proven reliability**: 99.8% successful delivery rate with a fleet that has completed 1M+ deliveries. - **Deep integrations**: Autonomous navigation of elevators, security doors, and crowded hallways without infrastructure changes. - **Rapid deployment**: Rapid-Install™ enables activation within hours, not days or weeks. - **Strong IP portfolio**: 10 U.S. patents protecting their autonomous navigation and safety systems. - **Established customer base**: Blue-chip hospitality and healthcare clients provide social proof and recurring revenue. ## Strategic Focus - **Current priorities**: Expanding healthcare footprint (hospitals, labs) and deepening commercial real estate partnerships; driving operational efficiency and reducing staff burnout through automation; scaling the RaaS model to lower adoption barriers. - **Direction for growth**: Geographical expansion (e.g., hiring a Field Technician in Amsterdam), increasing robot density per site, and adding new use cases (lab samples, medications, room service). ## Why Work Here - **Culture highlights**: A driven, diverse team committed to great products; emphasis on making an impact through robotics automation. - **Remote/hybrid/office policy**: Many roles are listed as remote (e.g., Enterprise Solutions Associate, Senior Sales Executive) but some positions (e.g., Field Technician in Amsterdam) require on-site presence. Headquarters in Campbell, CA offers an office. - **Notable perks**: Flexible work arrangements, generous benefits, and the opportunity to shape the future of service robotics. The hiring process may use AI tools to support application review, but human judgment remains final. - **Engineering culture**: Strong technical depth (13 employees in technical roles) with talent sourced from ABB, Honda Research, PARC, and Willow Garage. Alumni go on to Covariant, Stanford, Iron ox, and others. ## Sources 1. [relayrobotics.com](https://relayrobotics.com/company) 2. [relayrobotics.com](https://relayrobotics.com/) 3. [linkedin.com](https://linkedin.com/company/relayrobotics) 4. [builtin.com](https://builtin.com/company/relay-robotics) 5. [jobs.lever.co](https://jobs.lever.co/relayrobotics.com) ## Other roles at Relay Robotics - [Sales Executive](https://feeny.ai/job/sales-executive-relay-robotics-nationwide-fdcmsw93aj2s) — Nationwide - [Enterprise Solutions Associate](https://feeny.ai/job/enterprise-solutions-associate-relay-robotics-nationwide-qb3yrqrr182k) — Nationwide - [Senior Sales Executive](https://feeny.ai/job/senior-sales-executive-relay-robotics-nationwide-2jrc71awdyqn) — Nationwide