---
title: 'Finance Applications Administrator at Five9'
canonical: 'https://feeny.ai/job/finance-applications-administrator-five9-manila-g1zhvwgaaw15'
type: 'job'
last_seen: '2026-09-09'
---

# Finance Applications Administrator at Five9

- **Company:** Five9
- **Location:** Manila, Philippines
- **Work type:** hybrid
- **Posted:** 2026-09-05
- **Last confirmed live:** 2026-09-09
- **Apply:** https://www.five9.com/about/careers/job-detail?gh_jid=6183658004

## Job description

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Finance Applications Administrator

Join us in bringing joy to customer experience. Five9 is a leading provider of customer experience software, bringing the power of AI and cloud innovation to customers worldwide.

Living our values every day results in our team first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We are seeking an experienced Finance Applications Administrator to join our Finance Systems team. This role is responsible for the hands-on administration, configuration, and support of the applications that power Five9’s procurement, expense management, travel, taxation, sales compensation, time tracking, usage billing, and financial planning processes.

The ideal candidate will have several years of hands-on experience administering finance or business applications. They bring strong attention to detail across system configuration, security, and data quality, and the communication skills needed to partner effectively with Finance, Procurement, Payroll, Sales Operations, Business Technology, InfoSec, and external vendors across a global organization. This is an individual-contributor role rather than a people-management position.

The position is based in Manila, Philippines, is a hybrid role combining in-office and work-from-home days, and requires the employee to work United States Pacific Time (PT) business hours.

## Key Responsibilities

- Serve as the primary hands-on administrator for Coupa and Ramp, including system configuration, security roles, workflows, and approval routing.
- Administer and support additional finance and business applications — including NetSuite, Egencia, Replicon, Xactly, Avalara AvaTax, LogiSense, and Workday Adaptive Planning — as assigned.
- Configure and maintain system security roles, permissions, and access controls across supported applications in accordance with least privilege principles.
- Design, configure, and maintain workflows and approval routing that support procurement, expense management, travel, taxation, sales compensation, time tracking, usage billing, and financial planning processes.
- Maintain and support finance integrations, including Coupa- and Ramp-related integrations and other finance integrations with NetSuite, partnering with Business Technology and InfoSec as needed.
- Plan and execute system testing, patches, upgrades, and releases, minimizing disruption to end users and business processes.
- Monitor and improve data quality across finance applications, identifying and resolving data integrity issues.
- Build and maintain reports and dashboards that support Finance, Procurement, Payroll, and Sales Operations stakeholders.
- Create and maintain system documentation, configuration records, and process guides.
- Provide day-to-day user support, training, and troubleshooting for finance application users across the organization.
- Manage relationships with application vendors, including support escalations, renewals, and roadmap discussions.
- Partner with Finance, Procurement, Payroll, Sales Operations, Business Technology, and InfoSec to gather requirements and translate them into system configurations.
- Support Five9’s AI Center of Excellence by identifying and supporting opportunities to leverage AI to automate expense management, procure-to-pay, and bill-to-cash related processes.
- Stay current with new features and releases across supported platforms, recommending improvements where appropriate.

Key Requirements:

Required:

- Hands-on Coupa and Ramp administration experience, including system configuration, security roles, and workflow management.
- At least 5 years of hands-on experience administering finance or business applications in a similar role.
- Bachelor’s degree in Information Systems, Computer Science, or a related field.
- Working knowledge of financial business processes, including procurement, expense management, travel, taxation, sales compensation, time tracking, usage billing, and financial planning.
- Experience managing system configuration, security roles, workflows, integrations, testing, releases, data quality, reporting, documentation, user support, and vendor relationships.
- Strong communication skills and the ability to partner effectively with Finance, Procurement, Payroll, Sales Operations, Business Technology, InfoSec, and external vendors.
- Ability to work independently and manage competing priorities in a fast-paced, global environment.

Preferred:

- Coupa and Ramp certifications are strongly preferred.
- Egencia administration experience and a relevant certification are highly desired.
- Experience administering LogiSense is a significant advantage and a major plus.
- Experience with Replicon, Xactly, Avalara AvaTax, or Workday Adaptive Planning is a plus.
- Experience with sales compensation platforms such as Xactly is a plus.
- Experience with time tracking or payroll-related platforms such as Replicon or Deel is a plus.
- Strong analytical and communication skills, with the ability to work independently across a distributed, global team.

Why You’ll Love This Role:

- You will play a key hands-on role in administering and improving the finance systems that power Five9’s core business operations.
- You will build deep expertise in Coupa, Ramp and a broader portfolio of finance and business applications used across the enterprise.
- You will collaborate with cross-functional teams across the enterprise, including Finance, Procurement, Payroll, Sales Operations, Business Technology, and InfoSec.
- You will use cutting-edge technologies, including AI, to help accelerate month-end close processes and create great employee experiences in the travel and expense domains.
- If you enjoy solving practical, cross-functional problems and keeping business-critical systems running smoothly, this role offers strong ownership and growth opportunities.

Company Benefits

- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

## About Five9

## Company Overview
- **One-liner**: Five9 provides a leading cloud contact center platform (CCaaS) that enables organizations to deliver digital engagement, analytics, workforce optimization, and AI-powered customer experiences.
- **Entity Type**: Public (NASDAQ: FIVN)
- **Headquarters**: San Ramon, California, USA (with additional offices in San Francisco, Toronto, London, Munich, Porto, Madrid, São Paulo, and Mandaluyong City)
- **Founded**: 2001
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Cloud Contact Center as a Service (CCaaS), Customer Experience (CX) software, AI & Automation, Workforce Optimization
- **Target customers**: Enterprise, mid-market, and SMB organizations across all verticals (B2B/B2C)
- **Mission or purpose statement**: “Our vision is to make customer service a more human experience.” [five9.com](https://www.five9.com/about)

## Products & Services
- **Five9 Cloud Contact Center Platform**: Core omnichannel contact center solution (voice, email, chat, SMS, social) with intelligent routing and IVR.
- **Digital Engagement**: Integrated digital channels including SMS, web chat, email, and social messaging.
- **Five9 Analytics**: Real-time and historical reporting, speech analytics, and sentiment analysis to improve agent performance and customer outcomes.
- **Workforce Optimization (WFO)**: Workforce management, quality management, and recording (acquired Virtual Observer in 2021).
- **AI & Automation Suite**:
  - **Intelligent Virtual Agent (IVA)**: Conversational AI chatbot and voice bot for self-service (acquired Inference Solutions in 2021).
  - **Agent Assist 2.0**: AI-powered real-time agent guidance and summarization (using OpenAI).
  - **Voice AI Agents**: Generative AI agents for automated customer interactions.
- **Professional Services**: Implementation, integration, and consulting services.
- **Aceyus VUE**: Data and reporting integration platform (acquired in 2022).

## Market Standing
- **Valuation/Market Cap**: Publicly traded; specific metrics not provided in available sources.
- **Key Metric**: Over 3,000 customers worldwide; 350,000+ agents using the platform; 2,600+ employees; 1,450+ technology and channel partners. [five9.com](https://www.five9.com/about)
- **Notable Investors/Partners**: BT (expanded partnership for cloud adoption), MCM Telecom, XTT Mexico; partners include global SIs and technology vendors. Acquisitions: Acqueon, Aceyus VUE, Inference Solutions, Virtual Observer.
- **Growth Signals**: Named a Leader in the 2025 Gartner® Magic Quadrant™ for CCaaS (8th time); opened new European engineering hub in Porto, Portugal; expanded LATAM partnerships; introduced Agent Assist 2.0 with AI Summary; won Glassdoor Employees’ Choice Award for Best Places to Work (2022). [five9.com](https://www.five9.com/about)

## Competitive Advantages
- **Cloud-native heritage**: Born in the cloud in 2001, with 20+ years of CCaaS experience.
- **Analyst recognition**: Consistently named a Leader in Gartner Magic Quadrant, Forrester Wave, IDC MarketScape, and Aragon Research Globe.
- **High customer satisfaction**: 86 Net Promoter Score (NPS) for professional services.
- **Comprehensive AI portfolio**: Integrated IVA, Agent Assist, and Voice AI Agents differentiate from competitors.
- **Scale and reliability**: Manages billions of call minutes annually across 2,600+ concurrent agent seats (average).

## Strategic Focus
- **AI-first innovation**: Continued investment in generative AI and conversational AI to automate and enhance customer interactions.
- **Global expansion**: Strengthening presence in LATAM (new partnerships), EMEA (engineering hub in Portugal), and APAC.
- **Platform depth**: Integrating acquisitions (Acqueon, Aceyus, Inference Solutions) to provide end-to-end CX and WFO capabilities.
- **Partner ecosystem**: Deepening relationships with systems integrators and telcos (e.g., BT) to accelerate cloud migration.

## Why Work Here
- **Culture**: Fast-paced, start-up-like environment with established enterprise customers; values include honesty, respect, inclusion, transparency, ownership, and customer focus. [five9.com](https://www.five9.com/about/careers)
- **Diversity & Inclusion**: Committed to a diverse and inclusive culture where employees are empowered and heard. [five9.com](https://www.five9.com/about/careers/jobs)
- **Remote/Hybrid Policy**: Not explicitly stated; offices in multiple locations suggest hybrid/office model.
- **Benefits** (US full-time): 100% employer-paid health insurance (choice of 4 medical plans), dental, vision, life/disability insurance, 401(k), FSA, employee assistance program, commuter discounts, company equity, accrued PTO + paid holidays, company events. [five9.com](https://www.five9.com/about/careers)
- **Recognition**: Received Glassdoor Employees’ Choice Award for Best Places to Work (2022). [five9.com](https://www.five9.com/about)
- **Growth opportunities**: Internship program with impactful work and exposure to executives; career paths across development, customer success, sales, marketing, finance, and professional services.

## Sources
1. [Five9 About Page](https://www.five9.com/about)
2. [Five9 Careers Overview](https://www.five9.com/about/careers)
3. [Five9 Fact Sheet](https://www.five9.com/resources/five9-company-fact-sheet)
4. [Five9 Careers – Job Listings](https://www.five9.com/about/careers/jobs)

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