---
title: 'Finance Operations Supervisor at ATI Business Group'
canonical: 'https://feeny.ai/job/finance-operations-supervisor-ati-business-group-south-tangerang-xhhv6zj9pm47'
type: 'job'
last_seen: '2026-10-20'
---

# Finance Operations Supervisor at ATI Business Group

- **Company:** ATI Business Group
- **Location:** South Tangerang, Indonesia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.lever.co/atibusinessgroup/a7d37bb1-0252-47d8-aeff-05f971130d82

## Job description

Ready to take the lead in driving accurate, efficient, and high-quality finance operations?

As a Finance Supervisor, you will play a key role in keeping day-to-day finance operations running smoothly while leading a team to achieve strong performance and service standards. You’ll oversee daily workloads, monitor productivity and quality, resolve operational issues, and ensure financial processes are completed accurately and on time.

Is This You?

- Minimum 2–4 years of experience in operations, shared services, finance operation, or a related field, with experience in a Team Lead/Supervisor role preferred.
- Good understanding of internal controls, process compliance, and financial procedures.
- Strong people management and leadership skills, with the ability to coach, motivate, and develop team members.
- Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes.
- Good understanding of workflow management, productivity monitoring, and operational performance.
- Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
- Proactive in identifying process gaps and implementing practical improvements.
- Strong communication and stakeholder management skills.
- Able to handle escalations professionally and make sound decisions within established procedures.
- Comfortable working with operational data, reports, and performance metrics.
- Proficient in Microsoft Office, particularly Excel, for reporting and data analysis.
- Good command of English, both written and verbal, is preferred.
- Willing to work full WFO and/or in shifts, depending on business requirements.

## Key Responsibilities

- Oversee daily finance operational (Account Receivable, Account Payable, Reconciliation) activities to ensure timely, accurate, and consistent delivery.
- Monitor team productivity, work quality, and adherence to established processes and guidelines.
- Manage task allocation, workload distribution, and workflow priorities based on business requirements.
- Investigate and resolve operational issues, exceptions, and escalations in a timely manner.
- Conduct root cause analysis (RCA) to identify recurring issues and recommend corrective actions.
- Identify process gaps and support continuous improvement initiatives to improve efficiency and service quality.
- Prepare and monitor operational reports, performance updates, and other reporting requirements.
- Collaborate with internal teams and stakeholders to address operational concerns and ensure smooth execution.
- Coach, guide, and motivate team members to achieve productivity, quality, and performance expectations.
- Provide hands-on support in handling complex operational cases and escalations when required.

## About ATI Business Group

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality.

## About ATI Business Group

## Company Overview
- **One-liner**: ATI Business Group is a business process outsourcing (BPO) and technology solutions provider specializing in the travel, aviation, and hospitality industries.
- **Entity Type**: Private (no disclosed funding)
- **Headquarters**: Jakarta, Indonesia
- **Founded**: 2001
- **Founders**: David Harsamto (Co-Founder & CFO), with Brad Holman (CEO) leading the commercial side since 2010

## Core Business
- **Primary industries**: Travel, aviation, hospitality, business process outsourcing (BPO), and travel technology
- **Target customers**: Travel agencies, airlines, hotel groups, and other travel/hospitality organizations (B2B, enterprise)
- **Mission / purpose statement**: To help travel, aviation, and hospitality organizations scale with people, processes, and technology that deliver measurable impact.

## Products & Services
- **Fare Filing & Fare Loading**: Managing fare data across multiple Global Distribution Systems (GDS) for airlines and travel sellers.
- **Ticketing & Refund Operations Support**: End-to-end ticketing, reissuance, and refund processing.
- **Finance & Accounting Support Services**: Outsourced accounting, reconciliation, and financial reporting for travel companies.
- **Fare Audit Services**: Auditing fare calculations to ensure accuracy and revenue protection.
- **Business IT Development**: Custom software development and automation solutions (including RPA and AI) for travel operations.
- **Call & Chat Support**: Multilingual customer contact center services for travel and hospitality clients.
- **Client Corporate Finance**: Finance and operations associate roles supporting client back-office functions.

## Market Standing
- **Valuation**: Not publicly available
- **Key metric**: Annual revenue estimated at ~$588K (based on third-party estimates) – note this figure appears low relative to headcount and may not be verified; private company, no official disclosure.
- **Headcount**: 1,034 employees (as of 2026), +8.6% growth YoY
- **Notable clients/partners**: Garuda Indonesia (flagship client for fares management platform), and other airlines, travel agencies, and hospitality brands.
- **Growth signals**: Strong hiring momentum – active job postings grew +141% year-over-year; expanded automation and AI team (hiring Automation & AI Lead, AI Engineer); global footprint across 8 countries.

## Competitive Advantages
- **Deep domain expertise**: Over 20 years focused exclusively on travel and aviation BPO, giving them institutional knowledge of airline pricing, GDS systems, and global distribution.
- **End-to-end service stack**: Covers fare filing, ticketing, refunds, audit, finance, IT development, and contact center – a one-stop shop for travel operations.
- **Scalable offshore model**: Majority of workforce in Indonesia (77%) allows competitive cost structures while maintaining English-language capabilities for global clients.
- **Technology-led transformation**: Investing in automation, AI, and robotic process automation (RPA) to drive efficiency gains for clients.

## Strategic Focus
- **Current priorities**: Scaling automation and AI capabilities (recently posted roles for Automation & AI Lead and AI Engineer), expanding service lines, and deepening relationships with existing travel/hospitality clients.
- **Direction for growth**: Enter new geographies (presence in US, Australia, India, Maldives, Thailand, Poland, Canada); continue to build the ATI Academy for structured talent development; leverage technology to move from pure BPO to technology-enabled services.

## Why Work Here
- **Culture**: Team-driven environment focused on collaboration, clear roles, and measurable impact. Review ratings: 3.6/5 (168 reviews) – work-life 3.6, compensation 3.8, culture 3.6, career 3.2.
- **Work policy**: On-site positions (Central Jakarta and BSD South Tangerang) – currently no remote/hybrid model evident from job postings.
- **Training & growth**: ATI Academy provides structured onboarding and upskilling; employees report clear career paths.
- **Global exposure**: Opportunity to work with international clients across multiple time zones and cultures.
- **Rewards**: Competitive compensation (especially for the local market) and recognition programs.

## Sources
1. [LinkedIn Company Profile](https://linkedin.com/company/ati-business-group)
2. [ATI Business Group official site](https://atibusinessgroup.com/jobs/)
3. [Lever careers page (job listings)](https://jobs.lever.co/atibusinessgroup)
4. [ATI Business Group leadership page](https://atibusinessgroup.com/leadership/)
5. [Craft.co company profile](https://craft.co/ati-business-group)

## Other roles at ATI Business Group

- [Fare Loader Senior Supervisor](https://feeny.ai/job/fare-loader-senior-supervisor-ati-business-group-central-jakarta-hgcrzt1r95t9) — Central Jakarta, Indonesia
- [Marketing Designer](https://feeny.ai/job/marketing-designer-ati-business-group-central-jakarta-bqf47814p899) — Central Jakarta, Indonesia
- [Data & Infrastructure Support Engineer](https://feeny.ai/job/data-infrastructure-support-engineer-ati-business-group-central-jakarta-24bn11570yjg) — Central Jakarta, Indonesia
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- [Japanese Speaking Operations Specialist](https://feeny.ai/job/japanese-speaking-operations-specialist-ati-business-group-south-tangerang-w5csaqw4b2w9) — South Tangerang, Indonesia
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- [IT Operations Support](https://feeny.ai/job/it-operations-support-ati-business-group-south-tangerang-pvg8zhy6fayh) — South Tangerang, Indonesia
- [Finance & Operations Associate](https://feeny.ai/job/finance-operations-associate-ati-business-group-south-tangerang-awxg1mks6deq) — South Tangerang, Indonesia
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- [Agent Support Sr. Supervisor](https://feeny.ai/job/agent-support-sr-supervisor-ati-business-group-central-jakarta-y31jpzx75e0f) — Central Jakarta, Indonesia