---
title: 'Financial Crimes Manager at NASA Federal Credit Union'
canonical: 'https://feeny.ai/job/financial-crimes-manager-nasa-federal-credit-union-upper-marlboro-br6y1pyp053b'
type: 'job'
last_seen: '2026-09-13'
---

# Financial Crimes Manager at NASA Federal Credit Union

- **Company:** NASA Federal Credit Union
- **Location:** Upper Marlboro, MD
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-25
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/nasafcu/1ee2a28b-b861-443e-80df-42482c52b431

## Job description

NASA Federal Credit Union is seeking a Financial Crimes Manager. The Financial Crimes Manager provides strategic direction and operational oversight for the Credit Union’s financial crime investigation functions. This role is responsible for leading investigative operations, strengthening case management practices, mitigating losses, supporting regulatory compliance, and safeguarding the Credit Union’s assets. The position will focus on building internal and external business relationships to strengthen the team’s ability to conduct thorough and effective investigations. The Financial Crimes Manager leads a team of investigators who partner with internal teams such as Branch Operations, Consumer and Mortgage Lending, and Fraud Prevention, as well as external vendors such as AutoPay, Lentegrity, and NCU-IASO, to identify suspicious activity, resolve escalations, enhance operational performance, and ensure an effective response in a fast-paced, high-volume environment. This position will require you to reside within commutable distance to our Corporate Office located in Upper Marlboro, Maryland.

Essential Duties and Responsibilities: Include the following with other duties as assigned.

- Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
- Leads day-to-day fraud and financial crime operations, including investigations, case management, alert review, and escalations.
- Develops and implements anti-financial crime frameworks, policies, and procedures to prevent money laundering, fraud, bribery, and corruption within the organization.
- Ensures compliance with relevant laws, regulations, and industry standards for Fraud Crimes Investigations.
- Develops, implements, and continuously improves financial crime prevention strategies.
- Creates relevant policies, procedures, workflows, reports, and integrations with other business units as necessary.
- Manages complex investigations involving fraud, identity theft, account takeover, suspicious transactions, elder exploitation, and other high-risk activity.
- Reviews cases and referrals to ensure timely, accurate, and well-documented decisions.
- Prepares and submits Suspicious Activity Reports (SARs) and other regulatory filings in a timely manner.
- Partners with branch teams, payment services, lending, compliance, contact center, information security, and other business units to investigate incidents and resolve issues.
- Tracks trends, losses, case volumes, and workflow performance to identify issues and improve response times.
- Recommends and implements process improvements, workflow enhancements, and system changes that improve efficiency and member protection.
- Prepares case summaries, management reporting, and documentation to support investigations and business needs.
- Coordinates with external partners, vendors, and law enforcement, when needed, to support investigations, prosecution, and recovery efforts.
- Serves as primary liaison with federal, state, and local law enforcement, including the FBI, Secret Service, and local police.
- Supports audits, internal reviews, and business requests related to financial crime operations.
- Provides actionable intelligence to leadership and recommends controls to reduce losses.
- Coaches and supports analysts and investigators by helping prioritize work, resolve escalations, and promote consistent case handling.
- Ensures timely case resolution and alignment with SLAs and regulatory expectations.
- Develops training and job aids that improve investigative quality, operational consistency, and fraud awareness.
- Collaborates with internal teams such as Risk Management and product teams to identify and mitigate financial crime risks.
- Ensures business continuity plans and processes for area(s) of responsibility are maintained and tested regularly.
- Stays current on fraud trends by using or participating in roundtables, networking with other financial institutions and subject matter experts, continued education, investigative tools, and industry conferences.
- Performs other duties as assigned.

Education and Experience:

- College degree preferred.
- 15+ years of law enforcement or investigative experience, preferably in financial crimes, economic crimes, or cybercrime.
- Experience leading investigations, managing case workflows, and working across departments to resolve complex issues.
- Knowledge of BSA/AML and SAR reporting requirements.
- Proven leadership experience managing investigative teams.
- CAMS, CFE, CFCS, or similar certification preferred.
- Exposure to cyber fraud, digital payments fraud, including Zelle, ACH, and wire fraud, and identity theft preferred.

Technical and Professional Skills:

- Strong knowledge of fraud investigations, suspicious activity detection, and case documentation practices.
- Experience with case management tools, transaction monitoring systems, core banking data, card and payment systems, and Microsoft Office applications.
- Ability to manage competing priorities, make sound decisions, and maintain accuracy in a fast-paced environment.
- Ability to handle sensitive information with professionalism, discretion, and integrity.
- Strong collaboration skills and the ability to work effectively across multiple departments.

Our Generous Benefit Package Includes:

NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.

+Insurance coverage begins the 1st day of the month, following 30 days after hire date.

*100% Credit Union-Paid

Full-Time Employee Benefits:

- Salary: $100,000 - $137,500 / Annually
- 401(k) with employer match up to 6% and immediate 100% vesting
- Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)
- High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
- Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
- Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
- Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
- Long-term Disability Insurance+*
- Flexible Spending Medical Account (FSA)+
- Flexible Spending Dependent Care Account+
- Health Savings Account (HSA)+
- Voluntary Supplemental Employee and Dependent Life Insurance+
- Voluntary Short-term Disability Insurance+
- Remote or Remote / Hybrid work options based on position
- Life Insurance/AD&D+*
- Vacation Leave (excluding Outside Loan Officers)
- Sick and Safe Leave
- 11 Paid Holidays
- Education Assistance
- Employee Referral Bonus*
- Credit Union Membership Eligible
- Employee Assistance Program+*
- Identity Theft Protection (Additional premiums to add family members)+*
- Pet Insurance
- Employee Discount Program
- Remote or Remote / Hybrid work options based on position

All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.

## WE’RE STRONGER TOGETHER

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.

Posted: 7.27.2026

## About NASA Federal Credit Union

## Company Overview
- **One-liner**: NASA Federal Credit Union is a member-owned, not-for-profit financial cooperative serving over 200,000 members with banking, lending, and investment solutions.
- **Entity Type**: Private (Credit Union cooperative) – not publicly traded
- **Headquarters**: Upper Marlboro, Maryland, USA (Washington, D.C. region)
- **Founded**: 1949
- **Founders**: 7 members of the scientific community (individual names not publicly available)

## Core Business
- **Primary industry/industries**: Financial services (credit union banking, consumer lending, mortgages)
- **Target customers**: B2C (individual members and households), with a focus on the scientific community and the broader Washington, D.C. region
- **Mission or purpose statement**: “Empowering people to achieve a brighter financial future”

## Products & Services
- **Checking & Savings Accounts**: Standard deposit accounts with competitive rates and low fees.
- **Mortgage Loans**: Innovative mortgage products for first-time homebuyers, refinancing, and low-down-payment options (over $402 million in mortgage products in 2025).
- **Auto Loans**: Vehicle financing for members.
- **Credit Cards**: Consumer credit card offerings.
- **Investment Services**: Financial advisory services (in-person/hybrid roles available).
- **Digital Banking**: Online and mobile banking platform for account management.

## Market Standing
- **Valuation/Market Cap**: Not applicable (member-owned cooperative)
- **Key Metric**: Over 200,000 members (as of 2025); 381 employees; $99.2 million in member savings through lower rates and fewer fees in 2025.
- **Notable Investors/Partners**: None (member-owned); community partners include local food banks, Children’s Hospitals, and scholarship funds.
- **Growth Signals**: 92% member satisfaction rate; $124,000 in philanthropic donations in 2025; 209-ton annual carbon footprint reduction from facility upgrades; continuous hiring across multiple locations.

## Competitive Advantages
- **Member-owned, not-for-profit structure**: Allows lower interest rates on loans, higher deposit rates, and fewer fees compared to for-profit banks.
- **Strong community focus**: Deep ties to the Washington, D.C. region and the scientific community, with a history dating back to 1949.
- **Employee-centric culture**: High investment in training (16,869 hours in 2025), generous benefits, and a culture of collaboration and inclusion.
- **Environmental stewardship**: Active energy efficiency programs (LED, HVAC upgrades).

## Strategic Focus
- **Continuous improvement**: Emphasis on training, innovation, and personalized solutions for members.
- **Digital transformation**: Likely expanding digital banking capabilities (implied by remote/hybrid work options and technology roles).
- **Community impact**: Continued philanthropic giving and affordable housing initiatives.

## Why Work Here
- **Culture**: Values include “Go Above & Beyond,” “Be Accountable,” “Be Partners In Action,” and “Continuously Improve.” Employees report feeling valued and respected.
- **Work model**: On-site, hybrid, and remote options available depending on position.
- **Benefits** (Full-Time):
  - 401(k) with employer match up to 6% and immediate 100% vesting
  - Health insurance (two PPO plans, high-deductible plan 100% employer-paid)
  - Dental and vision insurance with generous employer contribution
  - Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
  - Employer-paid life insurance and AD&D
  - Long-term disability insurance
  - Vacation, sick & safe leave, 11 paid holidays
  - Employee Assistance Program, education assistance, gain sharing bonus, employee referral bonus
  - Identity theft protection, pet insurance, employee discount program
- **Professional development**: Dedicated training team, classes on products, service excellence, leadership, and skill-based learning.
- **Diversity & Inclusion**: Equal Opportunity Employer, drug-free workplace (excludes marijuana), commitment to recruiting and retaining a diverse team.
- **Hiring process**: Phone screen, credit check, video/in-person interview, background check and drug screening.

## Sources
1. [NASA Federal Credit Union Careers](https://nasafcu.com/careers)
2. [About Us – NASA Federal Credit Union](https://nasafcu.com/careers/about-us)
3. [Employee Benefits – NASA Federal Credit Union](https://nasafcu.com/careers/benefits)
4. [Careers FAQs – NASA Federal Credit Union](https://nasafcu.com/careers/careers-faqs)
5. [NASA Federal Credit Union Job Listings (Lever)](https://jobs.lever.co/nasafcu)

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