--- title: 'Financial Operations Program Manager at Coastal Community Bank' canonical: 'https://feeny.ai/job/financial-operations-program-manager-coastal-community-bank-remote-9w04fzwgny98' type: 'job' last_seen: '2026-09-05' --- # Financial Operations Program Manager at Coastal Community Bank - **Company:** Coastal Community Bank - **Location:** Remote - **Compensation:** $123k–$148k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-07-31 - **Last confirmed live:** 2026-09-05 - **Apply:** https://jobs.ashbyhq.com/coastal/86783938-77d4-4cc9-b3b1-f848ad2081b9 ## Job description ## ABOUT US Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation. At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we’d love to meet you. Check out our video here https://www.youtube.com/watch?v=UCWaDxFnla8&ab_channel=CoastalCommunityBank! ## OVERVIEW The Financial Operations Program Manager is responsible for supporting and scaling the operational, reconciliation, and financial control framework that enables Coastal's Banking-as-a-Service (BaaS) ecosystem to grow. This role ensures new products and fintech partnerships launch with the data, operational processes, and controls necessary to achieve accurate, deterministic, transaction-level reconciliation while minimizing manual intervention. Working across Financial Operations, Product, Engineering, Finance, Risk, Compliance, and external fintech partners, this role supports the design and continuous improvement of financial operations processes, reconciliation frameworks, automation, and operational controls. The Program Manager serves as a strategic partner throughout the product lifecycle, helping ensure operational readiness before launch, driving root cause resolution of reconciliation issues, and building scalable solutions that allow Financial Operations to focus on meaningful exceptions rather than routine transaction matching. The ideal candidate combines expertise in banking operations, payment processing, data analysis, and financial controls with a passion for solving complex operational challenges through automation, technology, and cross-functional collaboration. This individual is equally comfortable analyzing large transactional datasets, partnering with engineers to improve system design, and working directly with fintech partners to improve data quality, operational processes, and reconciliation outcomes. *** Must be available to work standard Pacific Time business hours (8 AM – 5 PM PT) regardless of location. *** ## RESPONSIBILITIES TO INCLUDE Financial Operations & Operational Excellence - Design and optimize partner funds flows and operational controls that support new products, strategic initiatives, and the Bank's Banking-as-a-Service ecosystem. - Design reconciliation processes that minimize manual intervention and eliminate unreconciled transactions through automation and data integrity. - Lead the investigation and resolution of complex financial and operational issues across the Bank's BaaS partner portfolio. - Analyze financial operations, reconciliations, and partner activity to identify root causes, operational risks, and opportunities for improvement. - Partner with Product and Engineering to design automation, reporting, and scalable operational solutions. - Perform operational analyses, and control validations during partner implementations, escalations, audits, and other critical business events. Technical Solutions & Analytics - Analyze operational and financial data using advanced Excel, SQL, and business intelligence tools. - Design reporting, automation, and technology-enabled solutions that improve scalability, operational efficiency, and data quality. - Leverage AI and emerging technologies to accelerate analysis, documentation, reporting, and decision-making. - Translate business requirements into scalable technical solutions by partnering closely with Product and Engineering. Strategic Program Delivery - Lead cross-functional initiatives across Financial Operations, Product, Engineering, Finance, Risk, Compliance, and external fintech partners. - Partner with Product and Engineering to ensure operational, accounting, reconciliation and reporting readiness before new partner launches. - Drive root cause resolution with external partners, ensuring reconciliation breaks, data quality issues, and operational deficiencies are identified, communicated and resolved promptly. - Simplify complex operational challenges by designing scalable, repeatable business processes. - Develop business requirements, SOPs, process documentation, and implementation plans. ## QUALIFICATIONS - Five (5) or more years of experience in banking, fintech, payments, treasury, consulting, financial operations, or Banking-as-a-Service (BaaS). - Strong understanding of banking operations, payment systems and funds flows, including ACH, FedNow, Fedwire, RTP, card networks, settlement, returns and disputes. - Experience designing, implementing, and continuously improving reconciliation processes, financial control frameworks, and operational procedures. - Experience supporting SOX controls, internal controls, audits, or regulatory examinations within a regulated financial services environment. - Strong analytical and problem-solving skills with the ability to translate complex operational challenges into scalable business solutions. - Experience analyzing large transactional datasets using SQL and modern data platforms (preferably Databricks) with a strong understanding of data pipelines and ELT workflows.. - Experience designing automation, reporting solutions, and technology-enabled process improvements. - Experience leveraging AI tools to improve analysis, documentation, reporting, and operational efficiency. - Experience with Python, APIs, workflow automation, or low-code/no-code platforms is preferred. - Advanced Microsoft Excel skills, including Pivot Tables, Power Query, complex formulas, and large dataset analysis. - Demonstrated ability to lead cross-functional initiatives and collaborate effectively with Product, Engineering, Finance, Risk, Compliance, and Operations teams. - Excellent written, verbal, organizational, and project management skills with the ability to manage multiple priorities in a fast-paced environment. ## EDUCATION - Bachelor's degree in Business, Finance, Accounting, Information Systems, Computer Science, Data Analytics, Engineering, or equivalent experience. ## HOW YOU’LL THRIVE AT COASTAL - Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development. - Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference. - Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust. - Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box. - Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder. - Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence. ## BEING YOU AT COASTAL Coastal is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws. ## BENEFITS WE OFFER We’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our offerings include: - Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle. - Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions. - Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs. - Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly. - Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents. - Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury. - Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most. - 401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future. - Paid Time Off: Generous vacation and sick leave policies to support your time away from work. - Holidays: Enjoy 11 paid holidays throughout the year. Check out our benefits on our careers site https://jobs.ashbyhq.com/coastal!! ## PHYSICAL DEMANDS The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to: - Sit for extended periods of time. - Stand for extended periods of time. - Perform repetitive finger, hand, and arm movement. - Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc. - View and read computer screens for extended periods. - Occasionally stoop, kneel, crouch, or crawl. - Occasionally lift or move up to 10 pounds. ## OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. ## About Coastal Community Bank ## Company Overview - **One-liner**: Coastal Community Bank is a community bank that blends traditional banking with embedded finance solutions, serving small and medium-sized businesses, individuals, and fintech partners through its Banking as a Service (BaaS) division. - **Entity Type**: Public (Nasdaq: CCB, holding company: Coastal Financial Corporation) - **Headquarters**: Everett, Washington, USA - **Founded**: 1997 (bank charter issued) - **Founders**: Not publicly listed as a single founder; the bank was established as a community institution. ## Core Business - Primary industry: Banking and Financial Services - Target customers: Small and medium-sized businesses (SMBs), professionals, individuals in the Puget Sound area, and fintech companies/broker-dealers nationwide via BaaS. - Mission or purpose statement: "Champion the small business person" and "making a positive difference in our communities." ## Products & Services - **Community Banking (Retail & Business)**: Full-service personal and business banking including checking, savings, loans, mortgages, credit card processing, and treasury management services, offered through 14 full-service branches in Snohomish, Island, and King Counties, plus mobile and online banking. (Service) - **CCBX (Banking as a Service)**: A fintech division that provides BaaS to financial technology companies and broker-dealers, allowing partners to deliver seamless banking services to their clients nationwide. (Service) - **Credit Card Processing**: Solutions for businesses to accept payments online, in-store, or on the go. (Service) ## Market Standing - **Valuation/Market Cap**: $2 Billion in Assets (milestone reached in recent years; exact market cap not disclosed on the site, but the IPO was completed in October 2018 on Nasdaq under ticker CCB). - **Key Metric**: $2 Billion in Assets as of a recent milestone; Annual Revenue not publicly detailed on the site (public filings would be available via SEC). - **Notable Investors/Partners**: Publicly traded on Nasdaq; partners include fintech companies and broker-dealers via the CCBX division. - **Growth Signals**: Completed IPO in 2018 to raise capital for the BaaS division; grew from $1B to $2B in assets in a few years; largest community bank by deposit market share in Snohomish County; expanded from 7 to 12 branches post-recession, tripling market share. ## Competitive Advantages - **Hybrid Model**: Seamlessly combines the trusted legacy of traditional banking with cutting-edge Embedded Finance (BaaS) solutions, offering a one-stop shop for both local businesses and national fintech partners. - **Community Focus**: Deeply rooted in the Puget Sound area with a 22+ year history of community involvement, non-profit support, and local relationships, differentiating from large national banks. - **Forward-Thinking**: Early mover in the BaaS space, going public to fund this division and positioning itself at the intersection of traditional banking and fintech innovation. ## Strategic Focus - Current priorities include scaling the CCBX BaaS division to support growing fintech companies nationwide, continuing to expand its community banking footprint, and leveraging technology to improve efficiency and customer experience. - Growth is driven by hiring skilled employees, expanding digital infrastructure, and maintaining a strong balance sheet. ## Why Work Here - **Culture**: Values include "Be Relentless," "Stay Flexible," "Embrace Gray Thinking," and "Take Care of Each Other." Emphasizes work-life balance, community impact, and employee appreciation events. - **Remote/Hybrid Policy**: Offers both remote and onsite employment options, with employees across 40 states and 215 cities in the U.S. - **Notable Perks**: Competitive salary, medical/dental/vision insurance, PTO/holidays/vacation/sick time, 401(k) with match, subsidized gym and wellness programs, employee charitable giving fund, employee loan program, career mentoring, recognition programs, and employee logo wear. - **Growth**: Strong focus on internal promotion and skill development with training programs in core banking, compliance, customer relations, and fintech solutions. Employees are encouraged to grow and advance. - **Team Size**: Approximately 507 employees. ## Sources 1. [coastalbank.com](https://www.coastalbank.com/) 2. [coastalbank.com - About Us](https://www.coastalbank.com/about-us/) 3. [coastalbank.com - Careers](https://www.coastalbank.com/careers/) 4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/coastal) 5. [ir.coastalbank.com - Investor Relations](https://ir.coastalbank.com/overview/default.aspx) ## Other roles at Coastal Community Bank - [Fintech Financial Controls Analyst](https://feeny.ai/job/fintech-financial-controls-analyst-coastal-community-bank-remote-8edw3jygw5me) - [Customer Experience Specialist](https://feeny.ai/job/customer-experience-specialist-coastal-community-bank-evergreen-way-s0kbfea497wq) — Evergreen Way, WA - [Customer Experience Specialist - Hybrid](https://feeny.ai/job/customer-experience-specialist-hybrid-coastal-community-bank-evergreen-way-p1h5w60pqfr1) — Evergreen Way, WA - [Sr. Risk & Control Analyst](https://feeny.ai/job/sr-risk-control-analyst-coastal-community-bank-remote-2f8r0f23g9nb) - [Credit Risk Data Scientist II](https://feeny.ai/job/credit-risk-data-scientist-ii-coastal-community-bank-remote-d61h20q2s7xw) - [Director of Partner Credit Risk Management & Oversight](https://feeny.ai/job/director-of-partner-credit-risk-management-oversight-coastal-community-bank-fdmtqw54bqvz) - [Commercial Loan Processor I](https://feeny.ai/job/commercial-loan-processor-i-coastal-community-bank-t0pw1d8ma2hx) - [Customer Service Representative III - Camano Island](https://feeny.ai/job/customer-service-representative-iii-camano-island-coastal-community-bank-camano-gdfqj5scj9h4) — Camano Island, WA - [Relationship Banker, Senior](https://feeny.ai/job/relationship-banker-senior-coastal-community-bank-edmonds-c671y3khf1tg) — Edmonds, WA - [Senior Client Manager - Edmonds](https://feeny.ai/job/senior-client-manager-edmonds-coastal-community-bank-edmonds-qhebtjhcty1n) — Edmonds, WA